Telehealth Articles
Discover the latest in telehealth news and advancements at TriageLogic. Explore our weekly articles covering a breadth of topics, from our innovative technology to critical studies.
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Addressing Data Security in Triage Software
Safeguarding your patient data is paramount in today’s healthcare landscape. This includes addressing data security in triage software. Hospital administrators must ensure that any system handling sensitive medical information will meet stringent data security standards. TriageLogic’s myTriageChecklist™ (MTC) is one such solution that combines efficient triage capabilities with robust data protection. https://youtu.be/kVV22uuSuiQ The Imperative of Data Security in Triage Software Triage software serves as a
Key Features to Look for in Outsourced Nurse Triage Support
Nurse triage has become a strategic solution that healthcare providers can use to offer reliable medical guidance, both during and after traditional office hours. If your practice is unable to maintain this service in-house, we highly recommend outsourced nurse triage support. Understanding its key features and benefits will help you make an informed choice as to which triage provider will enhance your patient satisfaction, operational
Health Trends in November: Balancing Wellness Through the Holiday Season
November marks the start of the holiday season, when family gatherings, food choices, disease management, and other health trends can affect our minds and bodies. Yet this time of year also brings unique opportunities for addressing these concerns and prioritizing well-being. Here are the most common ones to keep in mind. https://youtu.be/IIdZaZlzEA4 1. Health Trends: Respiratory Illness Prevention With colder weather and increased indoor gatherings,
How the Right Medical Answering Services Can Help Your Practice Reduce Wait Times
Healthcare providers like yours depend on efficient medical answering services. But have you seen instances where your nonclinical operators find it difficult to manage high call volumes, or to document all patient needs accurately for your nurses to triage? Incomplete symptom data and excessive wait times for nurse callbacks can affect patient trust, quality of care, and health outcomes. When not addressed, these issues can
The Benefits of Remote Patient Monitoring in Chronic Disease Management
Traditionally, chronic disease management involves scheduled patient visits and in-person checkups. Yet complications can often develop unnoticed in-between these appointments that can affect patient well-being and health care. Remote patient monitoring (RPM) is a powerful tool that your practice can use to solve this problem, especially when coupled with your call center. It allows for the continuous monitoring of patient vitals using wearable devices, and
How Cloud Technology Affects Triage Software: 4 Key Benefits
Part of delivering more efficient care starts by guiding patients to the appropriate providers. Triage nurses are often your best resource for doing this, especially when they’re equipped with powerful software. It’s also worth noting how cloud technology affects triage software in terms of its functionality, accessibility, and scalability, and why these elements are so critical in modern healthcare. Here are the four key benefits
The Role of Nurse Triage in Modern Healthcare
The practice of nurse triage has been around for a while, but what does it mean for patient engagement in our current time? Thanks to advancements in telehealth, nurse triage in modern healthcare means a digital system of RNs who can help your patients whenever they have a need or question about their health. Let’s explore how nurse triage can benefit any medical practice, as
Reduce EHR Errors: TriageLogic’s MedMessage Assist™ Ensures 99% Accuracy on Patient Calls
Is your staff overwhelmed by having to constantly fix EHR errors? Electronic health records were originally meant to avoid mistakes in patient documentation, but studies indicate that they are far from foolproof. TechTarget highlights how “researchers found that one in five patients found an error in their medical records.” They also note how EHR design could be partly to blame, as separate data indicated that
Maximize Your Practice ROI With TriageLogic’s Triage Software
Is your medical practice actively looking for tools that can streamline your operations, improve patient care, and deliver a significant return on investment? Our flagship triage software, myTriageChecklist (MTC), is an ideal solution that achieves all three. By leveraging advanced technology, MTC helps healthcare providers like you build on established workflows, reduce unnecessary costs, and substantially improve patient engagement over the phone. Here are six
Why TriageLogic Offers the Best Nurse Triage Service for Your Practice
Do you find it difficult to manage patient call volume with your current level of staff? Practices that experience this often turn to outsourced nurse triage for assistance. Among the ones currently on the market, TriageLogic’s Nurse Triage On Call (NTOC) stands out as the best nurse triage service for medical practices. Here’s how it can benefit your operations and care. https://youtu.be/n6j-OxpKoxE Comprehensive 24/7 Coverage
Collaboration With Healthcare Teams Starts With Medical Answering Services
Healthcare teams must be able to collaborate well if they want to provide high-quality care. This extends beyond doctors and nurses in a clinical setting — it’s also about administrative staff, medical answering services, and triage teams that handle initial patient calls. These first points of contact are pivotal in determining what types of care patients should seek. Of these, medical answering services tend to
The Importance of Continuous Education for Remote Patient Monitoring
Thanks to remote patient monitoring (RPM), clinicians can monitor patients’ health data in real time, no matter where they’re located. This technology offers numerous benefits, from the early detection of health issues, to reduced hospital admissions and enhanced care. However, if your practice wants to truly experience all that this technology has to offer, your staff members need to receive periodic training. Here are the
10 Best Practices for Implementing Triage Software at Your Practice
Implementing triage software is critical if you want to give your patients the best means of understanding the severity of their symptoms outside of your office. If you choose TriageLogic’s flagship software, myTriageChecklist, your nurses will have access to the latest triage protocols, and have the ability to share all of their patient interactions directly with you and your care team. Here are the best
Effective Communication Strategies for Nurse Triage
Without the benefit of visual cues or in-person assessments, triage nurses must rely on the best communication strategies available when speaking with patient callers. When performed properly, telephone nurse triage can: Improve patient understanding and adherence to care recommendations. Alleviate patient anxiety and build trust. Lead to quicker, more accurate triage dispositions. Enhance patient satisfaction and retention. In this article, we explore the most effective
How Technology Is Shaping the Future of Medical Answering Services
Are your medical answering services having a difficult time keeping up with patient requests? High call volumes, complex triage needs, compliance concerns, and limited technology can all contribute to delayed care. Thanks to advancements in artificial and augmented intelligence, the future of medical answering offers far greater accuracy and accountability. This all starts with our intuitive, self-guiding module called MedMessage Assist™ (MMA), which has demonstrated
Why Remote Patient Monitoring Is Essential for Modern Health Care
One of the most significant developments in recent years has been the rise of remote patient monitoring (RPM). This innovative technology allows clinicians to review patients’ vitals in real time, regardless of their location. While RPM is particularly helpful for those who need home-based care, it offers numerous benefits for both patients and providers. Companies like TriageLogic are at the forefront of this revolution, offering
The Future of Triage Software in Health Care
The concept of nurse triage has evolved quite a bit since the term was originally coined. Today, it’s used to refer to the prioritization of patient care by nurses in general practices, urgent cares, and emergency rooms, where they use advanced triage software to streamline symptom documentation and enhance care efficacy. Let’s explore this evolution further: from the changes nurse triage has undergone, to the
The Benefits of Nurse Triage for Rural Health Care
Do you have patients in rural communities who struggle with access to care? By leveraging telephone nurse triage, your practice can give them professional advice and support that can guide their decisions on when to seek medical treatment. Let’s explore how triage nurses can overcome the typical challenges of rural health care. https://youtu.be/NeFujNbfpA4 Addressing Limited Access in Rural Health Care A large percentage of rural
Press Release: TriageLogic Launches History Assist to Revolutionize Nurse Triage Through Advanced Clinical Documentation
TriageLogic is proud to announce the launch of History Assist, a solution designed to enhance nurse triage accuracy and efficiency. This patent-pending module helps nurses gather thorough patient histories in a structured format that physicians can easily read and evaluate for stronger continuity of care and improved diagnoses. It also ensures that nurses do not miss any crucial information required to properly evaluate each patient.
Nurse Triage On Call: A Simple Telehealth Solution for Managing Patient Needs
Have you noticed how challenging it is to manage patient calls, particularly after hours? Patients may experience symptoms that require immediate attention, but not necessarily visits to the emergency room. TriageLogic’s Nurse Triage On Call offers a simple telehealth solution that lets practices engage with patients and consolidate their resources at the same time. What Makes Nurse Triage On Call a Simple Telehealth Solution? https://youtu.be/disvCcYumvg
Doctors Today Are Struggling With Patient Retention: Easy Steps to Keep Patients Engaged With Telehealth Nurse Triage
Doctors and practice managers looking to strengthen patient loyalty and build a thriving practice are finding a shift in patient expectations and, as a result, patient retention. This article reviews some of the common problems with patient retention, and how telehealth nurse triage can overcome them to provide an exceptional patient experience. Not only will these solutions improve patient satisfaction, but it will also help
Essential Nurse Triage Advice for Pediatric Patients During the Summer
Do you have pediatric patients whose parents need help identifying what summertime illnesses their children are experiencing? This article explores heat-related ailments that tend to affect children while outdoors, along with the common — and not so common – symptoms your triage nurses should know about when advising parents. https://youtu.be/w4loYOkjpVs Common Heat-Related Ailments An average child can be vulnerable to the heat because of a
Optimize Patient Care Using RPM and Nurse Triage
As a doctor, you have two priorities to balance: ensuring quality care for your patients, and maximizing revenue for your practice. If those seem like contradictory goals, they don’t have to be. This article discusses solutions to help your team optimize patient care while increasing your revenue. Here are four ways you can use nurse triage and remote patient monitoring (RPM) to achieve them. https://youtu.be/LJOX-6SSaLI
Avoid Delays in Care and Improve Health Outcomes With Nurse Triage Protocols
Are you concerned that too many of your patients are delaying their own care? It could be because they don’t really know how severe their symptoms are. A dedicated nurse triage phone line, manned by RNs who use gold-standard nurse triage protocols, could be the solution you need. Not only does this service lead to improved health outcomes, but it also saves patients (and your
Nurse Triage Companies: Why You Need One, and How to Evaluate Them
Does your team have a difficult time keeping up with patient phone calls and addressing patient symptoms after normal office hours? Telephone nurse triage offers a holistic solution to get patients to the appropriate care and reduce your practice’s liability. Let’s review what this service is, and how you can evaluate nurse triage companies to learn which one is right for you. What Is a
How to Choose the Right Triage Disposition on Every Phone Call
When patients call your practice for advice about their symptoms, how do you make sure that your nurses give them the correct dispositions for care? For example, when a patient calls for a prescription refill, are they also experiencing symptoms? TriageLogic is developing a new tool for nurses that will guide them through this process so that nurses choose the most appropriate protocols and triage
AI in Nurse Triage: Patient-Facing Applications vs. Nursing Solutions
If you’ve been experiencing staff shortages, you may have considered using technology solutions to fill that gap. Often powered by artificial intelligence (AI), these tools tend to fall into two main groups: patient-facing symptom screening, where patients or nonmedical staff can input symptoms themselves; and nurse triage, where nurses have access to modules that can reduce the time it takes to evaluate patient symptoms and
Streamline RPM With 24/7 Outsourced Nurse Telehealth for Better Care and Increased Revenue
Are your nurses having a hard time keeping up with all of the data recorded by a remote patient monitoring (RPM) program? What about emergency data that comes in the middle of the night, or cases where the patient observes a serious symptom related to a chronic disease? Consider using outsourced nurse telehealth to alleviate this challenge and even generate additional revenue for your practice.
Are Your Nurses Asking the Right Triage Questions Over the Phone?
Most triage nurses assist patient callers by using protocols, a list of yes/no triage questions that help them gauge symptom severity. But do your nurses struggle to use these protocols in a way that feels natural instead of robotic? TriageLogic offers an interactive, self-guiding module that can cut training in half for new nurses, as well as tools they can use to continue to spot-check
Pediatric Telephone Triage Offers 24/7 Answers for Parents, More Resources for Doctors
As a pediatrician, are you looking for ways to make it easier for new parents to get the guidance they need for their children’s health without overwhelming your practice? With TriageLogic’s pediatric telephone triage services, not only will you give parents and caregivers 24/7 access to commonly asked questions and medical dispositions, but you’ll also free up the time and resources of your internal team.
Maximizing Efficiency and Care: The Importance of Integrated Systems in After-Hours Nurse Triage Services
Do your nurses spend a lot of time manually updating medical charts with messages from after-hours calls? Because many after-hours nurse triage services aren’t integrated with the in-house software that medical practices like yours use, this creates the potential for backlogged message intake. Thus, nurses are left with the burden of sorting this information and manually attaching it to patient charts. Not only is this
Concerned About Patients Leaving Your Practice? Consider Adding After-Hours Nurse Triage Services
Have you noticed an uptick in patients leaving your practice? It could be the result of poor accessibility and communication. Missed calls, unanswered questions, and the inability to reach a healthcare professional outside of regular hours can prompt them to seek care elsewhere. One effective way to bridge this gap is by implementing after-hours nurse triage services. These provide patients with access to trained nurses
Maximize Your Home Healthcare Revenue and Reduce Hospital Readmissions Using Remote Patient Monitoring
Are you a home healthcare agency interested in increasing your revenue while providing stellar patient experience? A remote patient monitoring (RPM) program can increase your monthly profits and reduce the number of patient admissions (and readmissions). Learn how TriageLogic’s comprehensive RPM service and platform enhances home healthcare revenue without any extra requirements from your team. What Is RPM and How Does It Increase Profit? For
TriageLogic CEO Featured on Inc.’s 2024 Female Founders List
TriageLogic is proud to announce that its CEO, Dr. Charu Raheja, is featured on Inc.’s 2024 Female Founders list. The seventh annual list was released on April 9th and showcases 250 women with notable contributions in their respective fields. For Dr. Raheja, this involved TriageLogic’s development of an intelligent medical scripting system known as MedMessage Assist™. Over 99% Accuracy for Medical Message Intake “We’ve seen
Tired of Multiple Phone Calls for One High Blood Sugar? See How Turnkey Remote Patient Monitoring Provides a One-Call Resolution
As a physician, do you feel that your office spends multiple calls trying to assist your diabetic patients with their high blood sugar? Remote patient monitoring (RPM) can remove that burden in three easy steps: (1) a wearable sensor detects high blood sugar and notifies an RPM nurse; (2) the nurse contacts the patient and evaluates them per office protocols; and (3) the nurse refers
See How Telehealth Nursing Enhances Patient Care and Outcomes
Did you know that for every 100 telehealth nursing calls, you can save about $42,000 in unnecessary ER expenses? Telehealth nursing is a service that offers benefits far beyond traditional health care. We analyzed data over the course of a year and saw how this type of remote engagement was a powerful tool to get patients to the right providers. Here’s a summary of what
Healthcare Data Breach: What Are the Costs to Your Practice?
Data breaches and ransomware attacks continue to be concerns for health systems and practices of all sizes. They not only compromise sensitive patient information, but also cause significant damage to finances and reputations. Below, we explore what costs could affect your practice in the event of a healthcare data breach, and what you can do to avoid them. The Staggering Costs of Healthcare Data Breaches
Press Release: TriageLogic’s New Ebook Highlights How Technology and Nurses are Improving Telehealth and Remote Patient Monitoring
TriageLogic, a leader in nurse triage and telehealth technology, is thrilled to announce the release of its latest ebook, “Revolutionizing Care: Technology and Telehealth Nurses in Remote Patient Care.” This comprehensive guide explores the evolution of telehealth, the pivotal role that triage nurses have played in the realm of remote care, as well as specific technology solutions that have vastly improved patient engagement. It also
Improving Patient Care and Satisfaction: 5 Solutions for Telehealth Nurse Triage
Do your triage nurses have a hard time reporting patient symptoms and responding to them in the right order? Fortunately, there are several innovative tools that are available to address these issues and enhance your patient care. Let’s explore five key solutions for telehealth nurse triage. 1. MedMessage Assist™: Enhancing Symptom Reporting Nonclinical operators are usually the first people to assist patient callers long before
What Is Nurse Triage, and How Can It Benefit Your Practice?
Practice efficiency and patient care go hand in hand. One of the key factors that keeps these two in balance is nurse triage. What is nurse triage, and how does it benefit your practice? Below is a high-level overview of this crucial service, and why you should consider outsourcing it. What Is Nurse Triage? Nurse triage — specifically, telephone or telehealth nurse triage — is
Press Release: TriageLogic Announces Innovative “Triage Assist” Solution for Nurse Training and Quality Assurance
Due to budget restrictions, many healthcare organizations, physicians’ practices, and medical call centers are finding it difficult to train new triage nurses and oversee the work of seasoned ones. This is particularly problematic when it comes to evaluating their phone calls with patients: on average, only three to five calls per nurse per month can be screened for accuracy. This is why TriageLogic is proud
Mastering Medicare RPM Reimbursement: Your Guide to CPT Codes for RPM
New technologies are revolutionizing how doctors can perform chronic care management (CCM). Remote patient monitoring (RPM) is one of them, giving doctors and nurses the ability to track patients’ health while those patients are at home. For this technology to be financially successful for your practice, your workers must understand the most recent CPT codes for RPM to get reimbursed, as well as the services
The Heart of Healthcare: Solutions for Physician Work-Life Balance
Physician work-life balance is an important topic in today’s fast-paced medical landscape. The demands of patient care, administrative tasks, and personal responsibilities often leave physicians feeling overwhelmed and at risk of burnout. In fact, research shows burnout among physicians spiked to 63% back in 2021. In the spirit of Valentine’s Day, we present solutions for physician work-life balance to save time and increase revenue. These
Get an Accurate Nurse Triage History Every Time: Introducing TriageLogic’s History Assist Module
Offices today are struggling to maintain qualified support staff who can assist patients when they have medical questions or symptoms. Currently, nonclinical team members take messages for nurses, or patients leave voicemails for nurses. Those nurses are then pressured to make good decisions about the proper levels of care, while documenting each case thoroughly for provider review later. Providers will often have to review each
Nurse Triage by the Numbers: Top 20 Symptoms That Patients Call About
What are the main concerns that people face when doctors’ offices are closed? How serious do they tend to be? Because there is a wide range of medical conditions that patients may experience, it’s the responsibility of triage nurses to understand those symptoms and guide patients to the most appropriate care. Below we explore the top 20 symptoms that patients call about most. A Note
Doctors Are Hesitating to Adopt Remote Patient Monitoring. Here’s How They Can Do So Successfully
Although the benefits of remote patient monitoring (RPM) for patients and providers have been well documented, many doctors’ offices have yet to adopt a program. The reasons for this often include poor past experiences with new technology: namely, cumbersome user interfaces, questionable data accuracy, drawn-out implementations, and surprise costs. If you’re a physician who feels hesitant for these same reasons, we can empathize. That’s why
Continuity of Care: 9 Ways Physician After-Hours Nurse Triage Enhances Patient Care
Discover the transformative potential of physician after-hours nurse triage, a crucial asset for medical practices aiming to optimize patient care outside regular office hours. While many practices strive to manage patient needs in-house, the reality is that resources are often stretched thin, leading to gaps in patient support. By outsourcing to a dedicated call center staffed with registered nurses, your practice can ensure comprehensive coverage
Conversation With Our CEO and CTO: Revolutionize Your Telehealth Experience With Cutting-Edge Tools in 2024
TriageLogic is releasing several new and exciting tools to improve all areas of telehealth in your organization: medical scripting for nonclinical staff, simulated nurse triage training, automated triage assistance with history note taking, and automated quality oversight, to name a few. In addition, nurse triage notes can be integrated with all major electronic medical record (EMR) systems, including EPIC, Cerner, and Athena. TriageLogic’s product lines
Holiday Tips for Healthy Triage Nurses
Maintaining a healthy lifestyle during the holidays can be difficult for healthcare workers, and triage nurses are no exception. That’s why we’ve put together a helpful list of tips they can follow to make sure they stay as safe as the patient callers they assist. Here’s how you can support healthy triage nurses. Embrace Mindful Eating Holiday festivities often bring a wide range of indulgent
Initial Patient Messages: What’s Missing That You Don’t Know About?
Healthcare organizations depend on efficient, reliable communication, especially when it comes to taking initial patient messages. These are often the first points of contact that patients have to express their concerns and receive guidance on care. But for nonclinical staff, deciphering patient symptoms over the phone can be challenging. Let’s talk about what your nonclinical team may be missing when they’re interacting with patient callers,
How Nurse Triage Can Help Parents Understand and Manage Pediatric Breath-Holding
Pediatric breath-holding is a phenomenon that both perplexes and concerns parents and caregivers. Like the name implies, it’s when children hold their breath for a brief period of time, sometimes to the point that they pass out. Breath-holding usually follows feelings of anger, surprise, or pain. It can be demonstrated by children as young as six months, or as old as six years. While this
Essential Nurse Triage Books and Tools to Improve Your Patient Outcomes
Effective and accurate nurse triage is a cornerstone of health care. One of the main reasons for its success comes from the renowned protocols established by Barton Schmitt, MD, FAAP and David Thompson, MD, FACEP. Read below to learn about five essential nurse triage books, and how they relate to TriageLogic’s industry-leading tools. What Are Nurse Triage Protocols? Schmitt-Thompson Triage Protocols are considered the gold
What Are Blue Bloaters and Pink Puffers, and How Can Nurse Triage Address Them?
Blue bloaters and pink puffers are two terms that were adopted back in the 1950s to describe two phenotypes (observable symptoms) of patients suffering from chronic obstructive pulmonary disease (COPD). Specifically, blue bloaters referred to chronic bronchitis, while pink puffers meant emphysema. Since that time, physicians have transitioned away from using these terms. Read on to learn why, and how telephone nurse triage can help
TriageLogic’s Dr. Charu Raheja Featured in Florida 500
TriageLogic is excited to announce that its CEO, Dr. Charu Raheja, has been selected by the Florida 500 as one of the most influential executives in the state. As noted on its website, the purpose behind the Florida 500 is to provide recognition for business leaders through an “immense, year-long research initiative by the editors of Florida Trend.” Read on to learn more about this
Better Ways for Your Practice to Manage Patient Phone Calls This Winter
It’s no secret that when temperatures drop, medical offices experience a surge in patient phone calls — particularly when it comes to the flu, COVID, and respiratory syncytial virus (RSV). Is your practice prepared to take on more patient requests during the winter months? Today, we’re sharing our solutions to help manage patient phone calls. Front Desk Message Intake When a patient calls a medical
Technology Solutions to Lower Healthcare Costs for Insurance Companies
As we know, healthcare costs take a huge toll on the American health system. As reported by CMS, U.S. healthcare spending grew 2.7 percent in 2021, reaching $4.3 trillion or $12,914 per person. Providers aren’t the only professionals in the healthcare industry who can control healthcare costs. Health plans like yours can optimize their spending by adding services that decrease the use of more expensive,
Press Release: TriageLogic Announces MedMessage Assist Tool That Protects Doctors’ Offices From Malpractice Liability
When medical providers miss patient phone calls, does that make them liable for poor health outcomes? That’s the argument being made against one Wisconsin doctor facing malpractice complaints after neglecting to respond in a timely manner to their patient, who later died. On the other hand, better medical message intake by front desk receptionists can improve patients’ access to care, ensure timely callbacks from doctors,
Guidance for Triage Nurses About Bed-Wetting Concerns: Navigating Conversations on Nocturnal Enuresis
Bed-wetting, also known as nocturnal enuresis, is a frequent point of discussion in pediatric triage. Triage nurses tend to receive calls that involve caregivers looking for advice and a better understanding about underlying causes. Read below for tips designed to arm triage nurses in these interactions. Your nurses can use them to speak confidently with caregivers, provide preliminary guidance, and reassure them about bed-wetting concerns.
Schmitt-Thompson and TriageLogic Share Commitment to Up-to-Date Care Advice for Patients
Health care is constantly evolving. We’re not simply talking about new discoveries and medical procedures; we’re also referring to providing better care advice for patients who are trying to understand their symptoms. That’s why it’s critical that organizations like Schmitt-Thompson and TriageLogic continually update their information and upgrade their services. When providers have access to evidence-based solutions, they can better educate patients, improve engagement, and
Revolutionizing Patient Access With Remote Health Care
In the world of medical care, accessibility is paramount. Traditional healthcare models may limit access due to geography, patient finances, or a lack of qualified medical professionals. Remote health care is the solution to bridge these gaps. Today, we explore how it has ushered in a new era of patient access, focusing on nurse triage, remote patient monitoring, and real-time symptom analysis for medical message
Childhood Obesity and Prevention Tips for Pediatricians: A Discussion With Ravi Raheja, M.D.
Childhood obesity isn’t just a problem in the United States. It’s a global health concern that has seen a dramatic surge over the past few decades. Not only does it present immediate health challenges for affected children, it also lays the groundwork for a myriad of health complications that can arise later in people as adults. TriageLogic’s Ravi Raheja, M.D. sat down to discuss the
This Healthcare Tool Can Empower Staff with Medical Message Intake
The healthcare industry continues to suffer a labor shortage that could have considerable long-term effects, with some estimates showing the United States could have a deficit of 124,000 physicians in the next decade. But finding enough doctors and nurses isn’t the only concern. Practices are also experiencing difficulty maintaining nonclinical staff for their medical message intake. These positions — either at the front desks of
Symptom Screening Tools Vs. Nurse Triage
When patients call their doctor’s offices, the first people to greet them are usually front desk receptionists at those practices, or nonclinical phone operators in call centers. Neither are certified medical professionals, which means that they aren’t trained to give patients feedback about diagnoses or treatment. Some practices have implemented symptom screening tools to have nonclinical operators give patients initial health reviews before speaking with
More Than Just Protocols: Critical Thinking in Nurse Triage Is Essential
While Schmitt-Thompson triage protocols are highly effective for evaluating patients’ symptoms, critical thinking in nurse triage is a vital skill providers must use when determining the appropriate dispositions for care. That’s the takeover from a recent newsletter released by Schmitt-Thompson, which you can read in full here. Below, we review several ways that nurses can practice critical thinking skills. Using Protocols as a Guideline Schmitt-Thompson
Back to School: What’s the Difference Between COVID-19, Flu, and Colds? Using Schmitt-Thompson Protocols to Evaluate Student Symptoms
As students return to the classroom, it’s common for a certain percentage to contract and spread diseases. Students recognize this fact, and — up until COVID-19 — probably gave it little thought. Now, three years into the pandemic, more parents and students are concerned about knowing the difference between COVID-19, flu, and colds. We’ve discussed before how Schmitt-Thompson protocols are valuable to college campus health
Back to School: Improving College Student Behavioral Health Outcomes With Schmitt-Thompson Protocols
It’s no surprise that more colleges are making student health a priority. Young adults of this generation have had to deal with more types of mental health concerns like depression and anxiety, not to mention a potential fall wave of COVID-19. To improve college student behavioral health outcomes, campus health centers need to have the best tools available for evaluating student symptoms, particularly over the
How Do You Improve Phone Messages in a Medical Office and Avoid Mistakes?
Have you ever received a message that a patient needed a prescription refill, only to find out that it was something more serious? Or perhaps your nurses weren’t given enough information to identify the severity of a patient’s symptoms? While these may not seem like immediate concerns, these types of medical message errors have the potential for dangerous (even fatal) results for those patients, not
Type 1 Diabetes Management: Improve Patient Care and Increase Revenue with Remote Patient Monitoring
For endocrinologists, type 1 diabetes management comes with its own set of challenges. Foremost among them is the constant need to monitor each patient’s blood sugar levels, which involves significant time commitments from healthcare providers and staff. For most treatment plans, patients must contact their endocrinologists’ offices when they identify abnormal blood sugar levels so that office staff can evaluate their requests and notify doctors
Nurse Triage for Morbidity and Mortality: Save Lives and Lower Healthcare Costs
We recently discussed why a nurse triage service is important for helping patients avoid unnecessary ER visits. The same holds true for those patients who have serious conditions, but hesitate to seek emergency care. Read on to learn why implementing nurse triage can reduce patient morbidity and mortality, and lower the associated healthcare costs at the same time. Why Patients Delay Care Many patients can
Nurse Triage Saves Unnecessary ER Visits
Every year, plenty of people mistakenly think their symptoms are serious enough to warrant a trip to the emergency department. However, data shows that in two-thirds of these cases, ED visits are “avoidable” and “not an actual emergency.” While the mindset of “better safe than sorry” may make sense to patients, their unnecessary ER visits can actually be problematic — to them, other patients, and
Case Study: Improving Medical Message Intake With Augmented Intelligence for Your Operators
How accurate are the medical messages that your nonclinical operators send to your providers? According to Gilman and Bedigian, LLS, a law firm that specializes in medical malpractice, one of the biggest factors that leads to a lawsuit is when operators don’t send critical messages to doctors immediately. In fact, we have found that out of all emergency messages, about 30 percent do not accurately
Integrate Nurse Triage Software with EHRs: Advances in a Modular Triage System
Today’s push for all-things-digital extends well into healthcare, particularly when it involves nurse triage and electronic health records. Whereas triage nurses were once strictly phone-based roles, they now utilize telehealth with patients to discuss symptoms over video conferencing, or review patient vitals through remote patient monitoring (RPM). These new services are often viewed positively, but they do raise concerns from some providers who are looking
Enhancing Quality and Safety in Nurse Triage: Introducing Automated QA For Nurse Calls
Thanks to the expansion of telehealth, patient interactions are being conducted increasingly via phone, video chat, and texting solutions. At the forefront of this technology shift are triage nurses, whose roles are indispensable for evaluating patient symptoms and asking questions to determine the right levels of care. But with increasing staff shortages, how do doctors and medical call centers adequately measure nurse triage quality assurance?
Nurse Triage Advice for Dehydrated Patients
As we celebrate July 4th and spend more time outdoors, one thing to be particularly aware of is the risk of becoming dehydrated. Even for the portions of the US that aren’t affected by dangerous heat waves, hot weather can still pose a risk. For triage nurses, it’s also vital that they know what protocols to use when this condition may be affecting their patient
Enhancing Patient Triage: Overcoming Medical Message Intake Challenges
Medical message intake challenges, such as those related to properly vetting patient calls, continue to pose significant obstacles in urgent care settings. Despite its prevalence, the traditional red flag screening system has inherent limitations in accurately assessing patient symptoms and gauging their severity due to potential reliance on incomplete information provided by patients. As a result, delays in patient care can occur. To address these
Do you Have Operators Taking Medical Messages? New Software Makes It Easier to Train, Ensures Relevant Messages, and Increases Doctor Satisfaction
Traditional training for nonclinical operators to perform medical message intake often requires about a month: first, a week to learn how to be an operator, then an additional two for memorizing industry terminology, keywords, and patient symptoms that could be red flags for greater health complications. This is usually a manual process with operators who have no medical training, which means it’s both time-consuming and
An Essential Checklist for Evaluating Your RPM Vendor
Remote patient monitoring (RPM) has revolutionized healthcare by enhancing access to care, improving patient outcomes, and reducing provider costs, particularly when it comes to chronic care management. Successful RPM programs offer clarity over patient data, including vitals like blood pressure and pulse ox, to identify early warning signs of potential health conditions. As this innovative technology continues to evolve, however, providers must be sure to
TriageLogic’s Dr. Ravi Raheja to Discuss Using Technology to Assist Triage Nurses at HCCT Conference
There are those in the healthcare community who may feel uneasy by the prospect of artificial intelligence (AI) being used in their respective fields. In our experience, however, technology can be used to assist in healthcare to make jobs more efficient for your staff and give providers more time with patients. That’s the focus behind an upcoming session co-presented by TriageLogic’s CTO, Dr. Ravi Raheja,
Switching Nurse Triage Companies? Here Are the Key Features to Evaluate
Nurse triage is essential for managing patient calls both during and after normal business hours. If you outsource this service and aren’t satisfied with their current performance, you may decide to review other available options. Issues to consider include how triage nurses interact with your patients, whether they use appropriate protocols, customize your orders, etc. Here are the key features you should consider when evaluating
Press Release: New White Paper From TriageLogic Helps Operators Improve the Accuracy of Medical Messages to Providers
TriageLogic has released a white paper that shares data they’ve compiled about the use of artificial intelligence (AI) and augmentation to benefit medical message intake. Normally, when patients call their providers, they’re first greeted by nonclinical operators, like front desk agents or call center representatives. These operators determine the reasons why patients are calling, and forward those messages to the appropriate nurses or providers for review.
Comprehensive Approach to Nurse Training for Telephone Triage
Telephone triage nursing is a specialized sector in the healthcare industry that requires a unique skill set. Training nurses for telephone triage is a rigorous process that must take into account candidate selection, self-paced learning, simulated practice, education from experienced professionals, and supervised practice. This article will walk you through each of these critical training stages. 1. Selecting Suitable Candidates The first step in the
TriageLogic Offers Services to Help Triage Call Centers Optimize Their Growth
The demand for triage nurses is constantly growing, as is the opportunity for nurses to grow their nurse triage call center. The main challenge nurse triage services encounter is maintaining their services and handling the administrative burdens of business growth. If that includes yours, TriageLogic wants to help you overcome these obstacles and scale your operations through our managed nurse triage services program. It allows
TriageLogic’s Nurse Triage Service Receives Glowing Reviews From Client: “A 20 Out of 10.”
At TriageLogic, our primary focus has always been to help patient callers understand the severity of their symptoms and the best way to address them. That’s why, when our nurse triage service received a glowing evaluation from a medical auditor, we reached out to discuss which aspects were the most effective from their perspective. Read on to learn more about their rave review when posing
3 Reasons Why Triage Nurses Need to Train With Simulated Patients
Simulated patients can take many forms, yet they all serve the same purpose: to provide a safe and controlled environment for nurses to practice their skills. Nurses can make mistakes and learn from them without putting real patients at risk. Some simulated patients have been standardized patients (SPs) who have been coached so well that clinicians may not know the difference. Now, the development of
8 Skills That Are Essential to Your Nurse Triage Training
Triage nurses play a critical role in helping patients determine whether they should be seen in-person by a doctor, or can manage their symptoms at home. But triage education can also be a challenge, especially because nurses must understand the best ways to assist patients they cannot see. Some medical schools offer nurse triage training, but there are several skills that may not be taught
Why Should Doctors Care More About the Quality of Their Medical Answering Services?
Doctors receive patient messages for a variety of reasons, including health concerns, prescription refill or appointment requests, and questions about test results. Medical answering services have become an essential part of the healthcare system for fielding these messages, while providing round-the-clock communication and support to patients and providers. Medical answering services allow doctors and nurses to prioritize their time and focus on more complex and
Press Release: New White Paper From TriageLogic Helps Operators Improve the Accuracy of Medical Messages to Providers
TriageLogic has released a white paper that shares data they’ve compiled about the use of artificial intelligence (AI) and augmentation to benefit medical message intake. Normally, when patients call their providers, they’re first greeted by nonclinical operators, like front desk agents or call center representatives. These operators determine the reasons why patients are calling, and forward those messages to the appropriate nurses or providers for review.
AI in Healthcare: A Valuable Tool for Nurse Triage, But Not a Replacement
The advent of artificial intelligence (AI) has revolutionized several industries, and healthcare is no exception. AI applications have already proven invaluable when it comes to diagnostics, patient care, and personalized treatment plans. While these are all certainly impressive, it should be noted that AI in healthcare is still only a tool, not a replacement for the unique human qualities of interaction and empathy. One area
Why Don’t Nonclinical Message Takers Have Protocols Like Triage Nurses?
When a patient calls their doctor’s office, the following series of events usually takes place: a nonclinical operator greets the patient and takes a message about why they called; the operator forwards the message to a triage nurse; the triage nurse calls the patient back and uses Schmitt-Thompson protocols to evaluate their symptoms. These protocols use the severity of those symptoms to determine whether the
How to Start — and Grow — Your Nurse Triage Business
Have you recently created a telephone or telehealth nurse triage business, or are you looking to expand one that you currently operate? Doing either may seem difficult, which is why TriageLogic has developed solutions that can help. While these are available for you to read in more detail below, we’d also like to first provide a recap for those who may need one about what
Medical Call Center Software That Tracks Nurse Productivity and Patient Care Dispositions
Data is king in today’s health care. Physicians who aim to provide quality care to their patients — and make the best budget-based decisions for their resources — must be able to track and measure a variety of metrics. When looking at the productivity of remote patient care and telephone nurse triage, two of the most critical are nurse triage productivity and patient care dispositions.
What Is the True Cost of Inaccurate Medical Messages?
If you use a medical answering service to manage your patient calls, do you have a means of measuring their accuracy? We ask because the cost of inaccurate medical messages can be substantial when they lead to severe health outcomes for patients. Let’s review why medical answering services need help, what solutions are available, and how you can reduce liability for your organization. Why Medical
TriageLogic Reflects on 2023 Initiatives Amid GrowFL Celebration
TriageLogic was excited to attend last week’s celebration for GrowFL’s Florida Companies to Watch. As one of the top 50 selected honorees, we’re proud to be recognized as a business that’s projected for significant growth in the coming years, anticipated both in terms of company size and in our product offerings. Read on to learn more about the purpose behind GrowFL, and the powerful initiatives
Important Tips for Triage Nurses When Addressing Heart Health for Patient Callers
February may be American Heart Month, but it’s an aspect of health care that’s relevant year-round. According to the CDC, cardiovascular disease is still the leading cause of death for men and women in the United States, which means your triage nurses need to know how to address patient callers who are experiencing heart health-related symptoms. Here are our suggestions for the best ways to
Southern Voices Sees Remarkable Accuracy for Their Medical Answering Services After Adopting an Artificial Intelligence Module to Guide Operators
Every time a patient calls your practice, you want to make sure that their symptoms are noted fully and addressed in the appropriate window of time. However, this may not always happen when they speak with nonclinical operators (those who man front desks or work at medical call centers) because operators may not recognize important follow-up questions to ask based on the symptoms that are
TriageLogic Announces Nurse Triage AI Training for Hospitals and Organizations
TriageLogic is excited to offer a new, two-week course for triage nurse trainees. It expands on the concepts and procedures touched on briefly in its Learning Center, while incorporating elements of machine learning: a nurse triage AI training simulation that mimics live patient callers. Before explaining how this AI training works, here is a brief overview about nurse triage, and what its core benefits are
Triage Nurses Can Now Use Secure Chat With Doctors to Improve Patient Care and Efficiency
Traditional HIPAA-secure chat features require doctors to download apps to their phones and then register them before sending and receiving messages. Most of these secure messaging apps also cost anywhere from eight (8) to twelve (12) dollars per doctor on a monthly subscription. TriageLogic has taken a different approach by offering secure texting and chat for free as part of our after-hours nurse triage. Additionally,
Press Release: Checklist to Ensure Patient Care Quality in Nurse Telehealth Triage
How do you ensure patient care quality when it comes to nurse telehealth triage? Whether you use an outsourced nurse triage service or you want to license software and use your own team, follow this checklist when addressing each and every patient caller. Not only do these important items minimize liability with remote care, but they also ensure a high quality of care for patients and
Tips for Medical Answering Services to Improve Agent Satisfaction and Message Intake
Many practices hire nonclinical staff to answer phones and pass along medical messages to nurses and physicians. In addition, companies known as medical answering services may be contracted by doctors’ offices to handle overflow calls during the day, as well as those that come in after business hours. While their work is very beneficial, maintaining these operators can come with a few challenges. Here are
Care News – Winter 2022/2023
Welcome to TriageLogic’s Care News! In this issue, we discuss: Our latest breakthrough in medical scripting using artificial intelligence. Our digital tools to address high call volumes of RSV, flu, and COVID. Our efforts to help the local community. How providers can overcome the challenges of implementing an RPM program. Tips for triage nurses when dealing with difficult patient callers. TL Care Newsletter Letter From
What Types of Telemedicine Should You Add to Your Practice?
While telehealth and telemedicine were both expanding in use prior to COVID-19, it’s safe to say that the pandemic pushed them to the forefront of care. In many ways, these have been widely accepted among medical professionals as effective alternatives to in-person appointments. Obviously, most health screenings and tests can’t be performed remotely, but there are several types of healthcare services that can. Here are
Letter From Our CEO: Healthcare Technology and Medical Scripting Are Key Drivers for TriageLogic’s Solutions
Nurse triage has always been about guiding patients to better health outcomes. Our registered nurses are available 24/7, and they guide patients using Schmitt-Thompson protocols and custom doctor orders. In addition, our myTriageChecklist software gives office nurses the ability to follow protocols and properly document interactions and symptoms when patients call their doctors. While we frequently tout the benefits of outsourcing this service and software,
TriageLogic’s Dr. Ravi Raheja Talks Nurse Triage With Jacksonville Buzz
Dr. Ravi Raheja, CTO and Medical Director at TriageLogic, had the pleasure of sitting down with Adrienne Houghton with Jacksonville Buzz to discuss the nature of nurse triage, its influence on telehealth, and what he sees for the future of healthcare technology. You can watch the full interview below, or read on to learn more about some of the particulars. The History of TriageLogic When
Letter From Our CTO: Improve Medical Message Intake and Patient Engagement Despite RSV, Flu, and Nurse Shortage
Healthcare networks may have made it past what was arguably the worst of the COVID-19 pandemic, but they’re still experiencing challenges when it comes to available resources and medical staffing. This is in no small part due to the surge in RSV and flu cases this year, coupled with a growing nurse shortage. However, in conjunction with our long-standing, outsourced nurse triage services, TriageLogic offers
How Triage Nurses Should Respond to Frustrated and Angry Patient Callers
The holidays certainly don’t have a shortage of healthcare needs. Many of those will be communicated by way of frustrated or angry patient callers for your nursing staff. Here are the steps your organization can take in order to manage those calls and ensure that patients still see the appropriate providers in the appropriate windows of time. Calls From Angry Patients When any patient loses
How to Maintain Healthy Habits During the Holidays
While the holidays are often the time of year for joy and family gatherings, they’re also when healthy decisions tend to go on vacation. This can be the result of stress, travel plans, busy end-of-the-year work schedules, juggling kids, consuming more alcohol at parties, coping with seasonal affective disorder or depression, as well as a host of other potential factors. That’s why we’ve compiled a
Cold vs. Flu, or RSV? How Telehealth Nurses Can Use Triage Protocols to Address All Three
Since COVID-19 restrictions have been eased, this fall is already experiencing a surprising surge of respiratory syncytial virus (RSV) in conjunction with flu and the common cold. Telehealth nurses have experienced a roughly 20% increase in patient call volumes and winter hasn’t even started. While RSV symptoms are typically cold-like in appearance, the virus can be detrimental to infants, older adults, and those with medical
Clinical Review Shows How MedMessage Assist Substantially Improves Patient Caller Safety
Patient callers with medical symptoms require medical professionals who can respond within specific callback windows, based on the severity of those symptoms. While it depends on the practice, nonclinical personnel like Answering Service Operators (ASOs) are often the first points of contact for these calls. However, because ASOs aren’t certified medical professionals, it’s easier for them to overlook or underreport symptoms that are actually urgent,
What Should You Look for in Nurse Triage Software?
Telephone nurse triage is a valuable means for healthcare organizations and medical call centers to evaluate patient caller symptoms and direct them to the appropriate care. Making sure that your triage is as accurate and standardized as possible often depends on the software available to your nurses. That’s why we’ve developed a checklist of the main features we think are the most important to look
From Basement Faxes to Remote Nurse Triage: The Story of TriageLogic
TriageLogic was initially conceived for two reasons: to overcome many of the technological challenges to telephone nurse triage, and to allow triage nurses greater flexibility and support in their roles. But we’re not simply a company that provides nurse staffing solutions. We’re a healthcare partner that provides technology-enabled services, licensed software, and expertise in all areas of telephone (and now telehealth) medicine. Here’s how we’ve
Case Study: How a Hospital System Standardized Care With Nurse Triage Software
As a hospital network grows, it can be difficult to standardize health care. This is especially true when it comes to nurse triage, where patient callers are evaluated on their symptoms and instructed on the types of care they should seek, either from their PCP, the ER, or at home. Standardizing nurse triage doesn’t simply come down to assessing who’s answering your patient phone calls
TriageLogic Makes Honoree List for GrowFL’s 12th Annual Florida Companies to Watch
GrowFL Florida Companies to Watch is a statewide competition that identifies second-stage businesses that are expected to see significant growth over the next several years. TriageLogic is thrilled to announce that we’re among the top 50 selected in 2022! Read on to learn more about the competition, and some of the products and services that helped TriageLogic secure its spot. History of GrowFL Now in
Case Study: Health System Sees the Benefits of Nurse Triage On Call
As health systems grow, they may find it difficult to treat patient calls and requests equally across all providers in their network. This is where telephone nurse triage programs can be extremely beneficial, including the one we implemented for a large health system in the Midwest. Here’s why they chose our outsourced solution, Nurse Triage On Call. Our Health System Client Our client came to
How Accurate Are Medical Messages From Patients?
When patients call your practice, who is the first person they speak with: a front desk attendant, a nurse, or an Answering Service Operator (ASO)? We ask because these are often the individuals tasked with relaying the reason for the call to the medical provider. If these medical messages from patients are inaccurate or incomplete, they can lead to delayed health care and negative outcomes.
TriageLogic in the News: JaxUSA Award and Jacksonville Daily Record Spotlight
TriageLogic is proud to announce that our contributions to the healthcare industry have been recognized in the local news as a recipient of the JaxUSA Innovation Award, in addition to a recent spotlight in the Jacksonville Daily Record. Here’s the scoop on both, as well as the latest news and updates from within our own organization. TriageLogic in the News: JaxUSA Award Nelson Bradshaw, managing
Press Release: TriageLogic Publishes Ebook on How to Create a Successful RPM Program
While healthcare providers acknowledge the value of remote patient monitoring, many have found it difficult to establish a successful RPM program. TriageLogic recently published an RPM ebook that outlines the common reasons why providers may experience setbacks with implementation, along with the steps they can take to overcome them. These solutions have been shown to reduce medical expenses, offer income to providers in the form
Press Release: TriageLogic Offers New Artificial Intelligence Tool for Medical Messages
TriageLogic is proud to announce its new patent-pending, Artificial Intelligence-based (AI) tool for medical message takers. Known as MedMessage Assist, this freestanding module prompts Answering Service Operators (ASOs) with the appropriate questions to ask patient callers to verify whether they’re experiencing symptoms that warrant urgent medical evaluation. The following breaks down why this technology is so revolutionary, how it benefits medical answering services, nurses and
Medical Answering Service Case Study: Improve Medical Messages with Artificial Intelligence
In the United States, about 100 million messages are relayed to doctors and nurses every month. About one in six calls have a symptom that needs to be evaluated urgently. However, those urgent symptoms aren’t always conveyed accurately to providers. This is because nonclinical operators usually take messages from patients and send them to doctors and nurses. Neither operators nor patients are trained medical professionals,
Are You Experiencing a Nursing Shortage? TriageLogic Can Help
A nursing shortage was already looming before the pandemic. Since then, it’s only gotten worse. Many nurses are ready for a break from the bedside and would rather have options that are more flexible or remote. Ninety-two percent of surveyed U.S. nurse leaders expect this shortage to intensify, and predict that little time is available to avoid it. Let’s discuss what has led to this
Solutions Your Practice Can Use If It’s Experiencing Challenges With RPM
Remote patient monitoring (RPM) has already demonstrated its ability to improve patient care and generate revenue. Its home-based, wearable devices have been particularly useful for the long-term treatment of chronically ill patients. Yet there are many practices that have been slow to adopt this service, begging the question: why the wait? Read on to learn more about the potential challenges with RPM that they’ve encountered,
New Monkeypox Nurse Triage Protocols Are Now Available
Cases of monkeypox have risen considerably over the last few weeks, prompting the Department of Health and Human Services (HHS) to declare it a public health emergency. In response, new monkeypox nurse triage protocols are now available from triage protocol authors, Dr. Schmitt and Dr. Thompson, to evaluate virus symptoms for patient callers. Read on to learn about this update, and how you can incorporate
TriageLogic’s CEO and CTO Join Florida Leadership Organizations
TriageLogic is excited to announce that its CEO, Dr. Charu Raheja, and its CTO, Dr. Ravi Raheja, have both been accepted into leadership programs for the state of Florida. Read on to learn more about each organization, its purpose, and what Charu and Ravi have planned based on these opportunities. Charu Raheja to Participate in Cornerstone The Cornerstone Class is part of Leadership Florida, an
What Is The Best Nurse Triage Software That Includes Free Training for Nurses?
The number one priority for all telehealth and telephone triage nurses is to make sure that patient callers are directed to the appropriate levels of care in the proper windows of time. While this may initially seem difficult over the phone, triage nurse software ensures that nurses ask the right questions, document calls properly, and choose the right disposition for each caller. There is one
Press Release: TriageLogic Announces SOC 2 Type II Reporting for Its Nurse Triage Software
SOC 2 certification represents the highest degree of excellence in data systems and operations control. Certification comes in two stages: an initial audit of a company’s data safeguards and a second audit that occurs at least six months or later to verify these safeguards are operating correctly. TriageLogic, a healthcare organization that specializes in nurse triage, nurse telehealth, and remote patient monitoring (RPM), is proud
5 Ways to Ensure Optimal Nurse Triage Coverage for Any Patient Call Volume
Does your team have difficulty maintaining the appropriate nurse triage coverage due to unpredictable patient call volume? This is especially true when calls come in waves, or right after doctors’ offices have closed. While many of the reasons for these calls may be non-urgent — a prescription refill request, for instance — nurses should never assume that they are until they have the opportunity to
Care News – Summer 2022
Welcome to Care News! In this issue, we highlight TriageLogic’s latest secure texting tool; Charu Raheja’s recent status as an honoree for the Jacksonville Business Journal’s “Women of influence 2022”; the continued benefits of remote patient monitoring (RPM) programs; self-care tips for healthcare professionals; and much more! TL Care Newsletter Letter From Our CEO: The Best New Technology for Improving Your Nurse Triage Performance Charu
Letter From Our CEO: The Best New Technology for Improving Your Nurse Triage Performance
In spite of overcoming what has arguably been the worst of the COVID-19 pandemic, the healthcare industry is still overstressed. Nurse availability is of particular concern, as many nurses are seeing delays in becoming licensed. Burnout and turnover also remain high in the healthcare industry. TriageLogic has developed technological tools that can ease these burdens and help improve nurse triage performance. In this edition, we
Letter From Our CTO: Telehealth Transformation Requires Patient Data Protection
In recent years, we’ve seen an increased demand for transformative care like remote patient monitoring (RPM) and telehealth nurse triage. Conversely, we’ve also seen an increase in data hijacking, ransomware, and other digital threats to our industry that have forced organizations to increase their investment in technology to protect patient data. As a service provider, we believe that it is our job to establish the
Case Study: How Do Triage Nurses Help Suicidal Patients?
Depression and suicide have been on the rise, up 33% from 1999 to 2017. One way to prevent suicide is by implementing a strong telephone nurse triage. We’ve seen firsthand how it can benefit patient callers considering self-harm by establishing a rapport and getting them timely medical assistance. We’ve even had instances where our own nurses have been thanked by suicide callers for being there
How Can Answering Service Operators Help Your Triage Nurses Know if a Call Is Urgent? A New Tool for Answering Services
It’s every triage nurse’s responsibility to get a patient caller to the appropriate care in the appropriate window of time. Nurses taking patient phone calls usually work on a callback queue and are trained to prioritize calls based on the symptoms collected by the answering service. So how do nurses know if a call is urgent and needs to be answered immediately? It may be obvious
Charu Raheja Named One of JBJ’s “Women of Influence 2022”
TriageLogic is proud to announce that its CEO, Charu Raheja, has been named one of the Jacksonville Business Journal’s “Women of Influence 2022.” Below are excerpts from that article, her thoughts on why TriageLogic has been so successful when it comes to patient health, and the excitement she has for the technology and innovation yet to come. Evolving Nurse Triage Charu has been a big
Choosing the Correct Protocol in Nurse Triage: An In-Depth Discussion of Fever Protocol
As part of the nurse triage process, nurses need to select guided protocols to evaluate patient symptoms and make decisions on their care dispositions. Which protocol a triage nurse uses depends on the symptoms. However, one symptom often presents itself in conjunction with others: fever. When this happens, it may be tempting to select the fever protocol, but a triage nurse should only use it when
How to Address Infant Health Risks Using Telephone Triage
It can be difficult to triage infant health risks over the phone due to the fact that these patients are unable to verbalize why they don’t feel well, or where they’re experiencing discomfort. Triage nurses must know how to obtain the necessary health information from the parents or guardians who call on their children’s behalf. They must also keep in mind that callers may be
Case Study: How a Triage Nurse Uses Protocols for Tick Bites
As the weather heats up, daylight lasts longer, and people spend more time outdoors, tick bites become more common. Ticks are usually active during April to September, and the CDC notes that they often show up “in grassy, brushy, or wooded areas,” on animals, or even as close as your own backyard. In the event that one of your patients notices the tell-tale sign of
Should Nurse Triage Call Centers Record Phone Calls?
Why should you record your triage calls? That may sound like a silly question, but not everyone does — and that’s a risky decision when it comes to maintaining high levels of quality assurance. Recording your calls will keep nurses accountable, mitigate liability against them and your practice, and provide oversight to identify potential training needs. Here’s more about why each of these reasons are
How Effective is Remote Patient Monitoring (RPM)?
Remote patient monitoring (RPM) was a welcome addition to patient care in a time of social distancing. Now that many places are beginning to open back up, and mask mandates are going away, healthcare providers are reviewing their data to see how effective these RPM programs have been — and whether they’re worth continuing. Based on those findings, we’re confident that RPM is here to
Average Times for Patient Call-Backs From Nurse Triage: Emergent, Urgent, and Non-Urgent
Many telehealth nurse triage departments rely on patient call-backs to help address those with the most pressing medical needs. But how are these calls prioritized, and what call-back times are appropriate when it comes to emergent, urgent, and non-urgent symptoms? Below, you’ll find a full breakdown of the policies we follow in our own nurse triage call center. But first, let’s review why call-backs are
How Do You Train Triage Nurses?
Training triage nurses is different than training nurses for in-person patient interaction for a couple of reasons: 1) triage nurses cannot see or touch their patient callers, which means 2) they need to ask appropriate questions to clarify each patient’s concerns and evaluate all relevant symptoms. To do this effectively, nurses must be educated on how to use standardized triage protocols, document patient calls thoroughly,
How a Telehealth Triage Nurse Determines if a Child’s Cough Is a Concern
A child’s cough can be a point of concern, especially to new parents. This was the case even before the COVID-19 pandemic, when this symptom accounted for the second highest number of triage calls. Now, it’s even more important that telehealth triage nurses are available to address this concern and confirm whether it’s severe enough for parents to take their children to the ER. Here’s
Are You Experiencing a Nursing Shortage? Outsourced Telehealth Triage Can Help.
You’ve probably heard about the prevailing nursing shortage that’s grown since the beginning of the COVID-19 pandemic. Chances are, your organization has experienced its effects to some degree. But early retirement and employee burnout aren’t the only reasons for the lack of available nurses. It’s also due to surprising delays in nurse licensing. According to NPR, this isn’t an isolated incident, especially in states that