TriageLogic Telehealth: Nurse Triage, RPM & Call Center Articles
Discover the latest in telehealth news and advancements at TriageLogic. Explore our weekly articles covering a breadth of topics, from our innovative technology to critical studies.
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Levels of Triage: Match Acuity to the Right Care Pathway Every Time
Learn how the five levels of triage work across ER and telephone settings to reduce unnecessary ER visits and route patients to the right care site.
Nurse Triage Cost: What You’ll Actually Pay and Where the Savings Hide
See exact nurse triage cost ranges, compare pricing models, and learn where outsourcing saves 40-70% over in-house RN triage desks. TriageLogic breaks it down.
Podcast: TriageLogic CEO Charu Raheja on Building a Nurse Triage Line
Watch TriageLogic CEO Charu Raheja on Buzzworthy Businesses Podcast, explaining how a nurse triage line scales to 42.5 million lives without losing clinical rigor.
Medical Office Answering Service: When Patient Message Intake Becomes a Hidden Cost
Discover how a medical office answering service exposes hidden intake costs, reduces nursing rework, and protects patient safety with structured triage protocols.
Every Triage Vendor Claims HIPAA Compliance. Here Is How to Verify It.
HIPAA and compliance go beyond a signed BAA. Learn exactly what documentation, encryption, and accreditation to demand from any triage vendor before you sign.
After-Hours Gaps Are Sending Your Patients to Urgent Care
On call nursing keeps patients from defaulting to the ER after hours. See how TriageLogic RNs answer in 9 minutes and reduce unnecessary ER visits.
How Health Plans Use Nurse Triage to Cut Unnecessary ER Visits
Discover how nurse triage for health plans intercepts avoidable ER visits, meets URAC standards, and integrates with your existing care management systems.
Telephone Triage for Pediatric After-Hours Calls: Why a Real Nurse Cannot Be Replaced
Learn why registered nurse telephone triage outperforms automated tools for pediatric after-hours calls and how Schmitt-Thompson protocols protect young patients.
Nurse Lines: What They Actually Cost Clinics and Why Silence Costs More
Nurse lines reduce per-call costs and stop patient leakage. See the real financial case for outsourced RN triage before silence costs your clinic more.
24/7 Nurse Triage Line: RN Coverage That Protects Patients
See how a 24/7 nurse triage line resolves 70% of after-hours calls without a physician, cuts ER visits, and reduces clinician burnout. Powered by TriageLogic.
Rural Health Transformation Program Hospitals (RHTP): Where are the Funds?
Learn how rural health transformation program hospitals can secure RHTP dollars through state Medicaid agencies before distribution models are finalized in 2026.
Phone Triage Software: How Automated Calls get Sorted
See how phone triage software routes clinical calls automatically, frees nurses for urgent cases, and meets HIPAA and URAC compliance standards.
Triage Nurse Meaning: Clinical Judgment in Practice
Understand triage nurse meaning, how RNs assess urgency, use Schmitt-Thompson protocols, and route patients to the right care setting safely and quickly.
After Hours Medical Answering Service: RN Triage Guide
Learn how an after hours medical answering service staffed by RNs uses clinical protocols to reduce ER visits and resolve patient calls safely.
What Nurse Triage Software Actually Does (and Why the Old Model Can’t Keep Up)
A decade ago, the after-hours workflow at most practices followed the same script. An answering service logged the message, the on-call physician got paged, and a callback happened whenever time allowed. That model held together when call volumes were predictable and clinical staff were plentiful. Neither condition holds today. The U.S. Chamber of Commerce projects that 42 out of 50 states will face nursing shortages
Nurse Triage Services: Vendor Selection Guide
Learn what separates credible nurse triage services from basic call centers. Compare costs, protocols, and compliance before choosing a vendor.
Press Release: TriageLogic Closes the Gap on Campus Health Challenges with After-Hours Nurse Triage for Universities
It’s 2 a.m. on a Saturday. A resident assistant knocks on a sick student’s door and takes one look. There’s no way to tell if this is a bad cold or something that needs the ER. The campus health clinic won’t open for seven hours. That gap is exactly what after-hours nurse triage for universities is built to close. TriageLogic was recently featured on AccessNewswire
Evaluating a Nurse Triage Program: The Essential Checklist
Effective evaluation of nurse triage programs is crucial for improving patient care. Learn essential considerations to optimize your triage process today.
How to Hire a Nurse Triage Company: The 2026 Buyer’s Guide
Selecting a nurse triage company can elevate patient care. This 2026 buyer’s guide offers essential tips to make an informed choice for healthcare providers.
Press Release: TriageLogic asks… “Are your nurses unavailable, or is it your intake process?”
By Charu Raheja, PhD, Co-Founder and CEO, TriageLogic CEO Perspective TriageLogic recently announced expanded MedMessage Automate™ capabilities designed to improve patient access, reduce administrative burden, and help healthcare organizations convert patient demand into scheduled care. You can read the full press release here. As we shared the announcement, I found myself reflecting on the problem we were actually trying to solve, and on the automated
Communication Breakdowns Are Still a Major Healthcare Risk: How Medical Message Intake Solves Them
Despite advances in digital health tools, communication failures remain one of the most persistent risks in care delivery. These tend to manifest as everyday friction in the form of patient messages that don’t reach the right people, missing symptom details, and response times that stretch beyond intended limits. When communication breaks down, it can slow or stall care entirely. Here’s what some organizations are experiencing,
How Does the Shift to Hospital-at-Home Programs Affect Nurse Triage Services?
Hospitals are rethinking where care happens—and that’s changing everything about how patients get help. A growing number of health systems across the U.S. are launching hospital-at-home programs, allowing patients to recover from acute conditions in familiar settings rather than waiting for a hospital bed. With in-home nurse visits, remote monitoring, and virtual check-ins, these programs are helping reduce overcrowding while maintaining high-care quality. It’s a
As an AI Psychiatric Triage Model Faces Scrutiny, Structured Nurse Triage Still Sets the Standard
AI Psychiatric Triage Raises Concerns A recent report highlights concerns about the application of AI to address the psychiatric needs of patient callers, and that these workflows may have delayed care and improperly prioritized requests. While we’ve seen how AI tools can ease workloads in health care—particularly in nurse triage—we also understand that there is an important balance between software solutions that make administrative tasks
Rural Health Care Isn’t a Funding Problem—It’s an Execution Problem
By Charu Raheja, PhD, Cofounder and CEO of TriageLogic Most discussions about rural health care focus on funding. Yet in practice, rural health transformation succeeds or stalls based on how well systems execute. After years of watching programs move from planning to implementation, I’ve come to a different conclusion. The primary issue is not funding alone—it is how execution is designed, integrated, and measured. Across
From Personal Crisis to Purpose: How Charu Raheja’s Journey Shaped TriageLogic’s Mission
When Charu Raheja sat down with Joy Purdy on the Discover the Joy podcast, she shared the kind of story that doesn’t often end up in a company mission statement—one that started in a hospital bed instead of a boardroom. At 40 years old, Charu had a stroke. She woke up unable to speak English. Years of memories—professional and personal—were simply gone. The woman who
Patient Message Intake in Health Care: The Hidden Link to Health Inequities
Health Inequities Don’t Start in the Exam Room When people talk about health inequities in America, the conversation usually centers on clinical care: access to specialists, quality of treatment, and insurance coverage. Those things matter enormously, but many of the gaps we see in health outcomes begin far earlier than the exam room—often before a patient has even spoken to a clinician. According to a
Patient Demand in Health Care: Emergency Departments Are Overwhelmed, but Nurse Triage Can Help
Many emergency departments in the U.S. experience high patient volumes and overcrowding. While seasonal spikes for illnesses like the flu tend to get the most media attention, the reality is that patient demand in health care has remained consistently high for years. How healthcare organizations respond to that demand can be hindered by workflows that were never designed to handle today’s volume, speed, or complexity.
Workforce Shortages Are Becoming a Crisis for Rural Health Care
Rural Communities Are Feeling the Workforce Crisis First The healthcare workforce shortage is not only affecting operations but also directly impacting patient care. Many providers report significant difficulty recruiting and retaining staff, with some facilities forced to reduce hours, limit services, or delay patient appointments altogether. Nowhere is this more visible than in rural settings. In these communities, fewer clinicians are responsible for larger geographic areas,
What HIMSS 2026 Made Clear About Improving Patient Intake Workflows in Healthcare Call Centers
If you attended HIMSS 2026 or followed along from a distance, you probably noticed a common thread running through nearly every conversation: healthcare is getting smarter about how it operates. AI, automation, and digital transformation represent a meaningful shift in how organizations are thinking about efficiency and care quality. But with these solutions comes the admission that many healthcare organizations are wrestling with something much
Fragmented Systems Put Patient Calls at Risk: What Hospital Leaders Should Expect From Nurse Triage Software
When a Patient Calls, What Happens Next? For most patients, the journey to care begins with a phone call—not an exam room. Someone wakes up late at night with chest tightness. A parent notices their child’s fever won’t break. An elderly patient isn’t sure whether their new symptoms warrant concern or are simply something to sleep off. When each of these patients picks up the
When Patient Calls Overwhelm Your Workflow: Integrating Nurse Triage With EHR Systems
Is your team tired of transcribing information between internal systems? When patients call to ask for advice about their symptoms, there’s a good chance that the system you use for triage is different from your electronic health record. This can lead to patient data that doesn’t transfer between systems and must be reentered manually. When you experience high call volume, a lot of time can
Why Nurse-Led Triage — Supported by Technology — Catches What Automation Alone Misses
When patients call medical practices with questions about symptoms that they’re experiencing, those patients are often scared, confused, or unsure whether they need to seek emergency care. This is where nurse-led telephone triage becomes a valuable resource, not simply to offer guidance about those symptoms, but also because it saves lives. At TriageLogic, positive health outcomes are achieved through a powerful combination of certified registered
Say Goodbye to Manual Messages: How Automated Medical Message Intake Captures Patient Requests 24/7
Manual message handling has become a persistent workflow problem for many medical practices. Whether it’s relaying a patient voicemail from 7:00 p.m. the night before, scribbling a front-desk note during a busy morning rush, or sharing a request through multiple staff members, it’s too easy for information to be lost or inaccurate. In turn, this leads to care delays, frustrated patients, overwhelmed physicians, and unnecessary
How Nurse Triage Software for Medical Practices Improves Patient Care — and Reduces Daily Stress
As a healthcare provider, what’s your biggest frustration when it comes to managing patient phone requests? Documentation? Compliance? Getting requests prioritized correctly? To address these issues, many medical practices rely on nurse triage software to streamline symptom assessments, improve patient safety, and increase the overall efficiency of clinical operations. To understand how this technology supports better workflows, let’s explore why your practice may need a
Stop the Late-Night Provider Pages: Medical Call Center Workflow Management With 24/7 Nurse Triage
Why the 2 A.M. Page Keeps Happening It’s 2:07 a.m. A pediatrician is paged about a child with a low-grade fever and mild congestion. The parent was concerned, so the answering service escalated the call “just to be safe.” The physician wakes up, assesses the situation, and provides home care instructions — guidance that a registered nurse using evidence-based protocols could have safely delivered. The
Resilience, Leadership, and Nurse Triage: Dr. Charu Raheja’s Story on REfresh
TriageLogic’s CEO, Dr. Charu Raheja, recently joined host Donna Orender on the REfresh podcast to talk about bridging the gap between entrepreneurship, healthcare access, and resilience you can’t learn in the boardroom. Much of her interview focused on her own healthcare experiences — including the loss of her father from a heart attack and a stroke that almost left her permanently paralyzed — and how
Is This Anxiety or Something More? Understanding Panic Attack vs. Heart Problem Symptoms
Why Chest Symptoms Can Be Confusing, and How Nurse Triage Helps When someone starts experiencing chest tightness, a racing heartbeat, or sudden shortness of breath, it’s natural to wonder what’s happening. Is it a panic attack, stress, or an indication of a heart problem? Many callers contact a nurse triage line because these symptoms can feel identical in the moment, making it difficult to know
Reduce PHI Exposure in Medical Message Intake by Using Secure Text and Dynamic Forms
Why PHI Exposure in Medical Message Intake Is a Growing Concern It’s no secret that hospital systems are consistently targeted by malware. Since medical intake is the starting point for any patient request, it’s also a key point of risk. When front desks are already overwhelmed with high call volume, though, it may feel like there isn’t enough infrastructure in place that can simultaneously help
Protect Patient Data and Reduce Liability: Why Triage Software Documentation Matters
The Role of Documentation in Modern Hospital Triage Imagine a patient calling after hours with chest discomfort that “comes and goes.” The triage nurse asks a few questions, gives guidance, and documents the interaction as best they can before moving on to the next call. The next morning, the primary provider reviews the note but sees that key details are missing, the urgency isn’t clear,
Why Data-Driven Nurse Triage Delivers More Consistent Care Than Internal Coverage
The Challenge of Consistency in Nurse Triage After-hours patient calls rarely follow a predictable pattern. Symptoms vary, and if urgency is unclear, clinicians may be forced to make decisions with limited context and time. For many practices, internal nurse or provider call rotation may feel familiar, but that familiarity does not always translate to consistent patient guidance. This is why data-driven nurse triage can offer
When Patient Calls Turn Into Care Delays: The Hidden Risk in Hospital Message Intake
Why Care Is Often Delayed Care delays don’t always start with a missed diagnosis or a clinical error. More often, they begin with a patient request that isn’t captured clearly, routed correctly, or documented in time. Hospital message intake is a critical part of patient safety and front desk operations, yet it may not be managed as closely as other areas. What may appear to
Clinical Call Center Compliance: Why Nurse Triage Software Matters for Healthcare Teams
Compliance Is Becoming Harder to Maintain in Healthcare Call Centers For managers, clinical call center compliance is about more than adhering to policy. It directly affects the safety of your patients, how prepared your team is to be audited, and how well your organization manages (and minimizes) risk. If you’re experiencing higher-than-normal call volume, whether due to seasonal events or simply an increase in patient
Standardize After-Hours Clinical Coverage With Licensed RNs, Proven Protocols, and Real Results
Are Your After-Hours Patient Calls Going Unanswered? If you’re seeing a lot of patient calls go unanswered or delayed because they come in after your office is closed, you may be wondering whether managing these requests should remain an internal service or be outsourced to a licensed team. After-hours clinical coverage may be the solution you need to enhance patient safety, reduce provider liability, and
Holiday Heart Syndrome Risks: When Patients Should Seek Care for Seasonal Cardiac Symptoms
How Seasonal Habits Increase Holiday Heart Syndrome Risks The holidays are often associated with celebration, travel, and time with loved ones, but they can also be hard on the cardiovascular system. Changes in routine, increased alcohol consumption, heavy meals, emotional stress, and cold-weather exertion all contribute to a lesser-known condition called holiday heart syndrome (HHS). It’s important for patients to understand holiday heart syndrome risks
Understanding Seasonal Affective Disorder: How TriageLogic Supports Winter Mental Health
Seasonal Affective Disorder Affects Millions Each Year With less daylight and lower temperatures, many people start to notice shifts in mood, motivation, and sleep patterns. While these seasonal changes can be subtle, plenty of people experience more extreme and challenging symptoms that fall under seasonal affective disorder. SAD is a recurrent, clinically recognized condition that impacts millions of patients each year, yet it often goes
Smarter Call Handling: How Medical Answering Services Can Finally Work With Your EHR
Medical answering services aren’t just struggling with keeping patient requests accurate; they also need the ability to share those messages completely and easily with the rest of their teams. Traditional phone setups for medical practices are usually reliant on front office operators or call centers, but the information they manage may not always get to the right people. If you’re experiencing the same issues, it’s
Press Release: TriageLogic Expands Global Health Access in Emerging Markets With Core Clinical Decision Support
TriageLogic, a leading provider of nurse triage solutions and clinical decision support, is moving to significantly expand access to essential health care for underserved populations across Africa, South America, and other emerging markets thanks to a strategic collaboration with PERSOWN Connect, a U.S.-based MedTech and FinTech SaaS company. This partnership places TriageLogic’s core triage intelligence and evidence-based protocols at the center of a new delivery model, combining telehealth
Remote Patient Monitoring Benefits That Hospitals Can’t Ignore
Use RPM to Strengthen Care, Reduce Readmissions, and Improve Outcomes By now, healthcare systems have heard quite a bit about remote patient monitoring and how it works. While there are still plenty of hospitals that have yet to adopt a program, the remote patient monitoring benefits available through modern technology have become impossible to overlook. With the right program, RPM can improve continuity of care,
Five Signs Your Practice Needs After Hours Nurse Triage Services
The Case for After Hours Nurse Triage Services While your practice doesn’t need to be open at all hours of the night, it still benefits from having someone available during that time to offer your patients medical guidance whenever they have questions or concerns. After hours nurse triage services are the obvious solution because they help patients better understand their own health and the severity
Press Release: TriageLogic’s MedMessage Automate Saves 400+ Staff Minutes per Week
Many healthcare administrators are searching for ways to improve front desk efficiency without compromising patient care. TriageLogic’s MedMessage Automate offers a new solution by automating the intake and routing of patient messages, reducing administrative burdens and preventing delays in communication between nonclinical operators, patients, and care teams. Traditional message intake often depends on front desk staff to manually record and relay patient concerns. This process can be
Press Release: TriageLogic’s MedMessage Automate Improves Patient Communication and Reduces Delays in Care
Healthcare organizations nationwide are facing a growing challenge: high patient call volumes, limited front desk workers, and the increased pressure to route medical messages appropriately. To offset this burden on nonclinical staff, TriageLogic has introduced MedMessage Automate, an automated medical answering service designed to streamline patient intake. MedMessage Automate eliminates the need for patients to wait on hold and instead gives them secure, dynamic intake forms
Press Release: TriageLogic Highlights the Growing Need for After-Hours Nurse Triage Services
Modern medical practices are increasingly expected to provide continuous access to care, even outside of traditional office hours. To meet this demand, TriageLogic is highlighting the importance of its Nurse Triage On Call program, which is available 24/7 and designed to give patients timely, clinically sound guidance whenever they have concerns or questions about their health. After-hours nurse triage connects patients with licensed registered nurses who
From Patient Calls to Care Coordination: How Triage Software Transforms Clinical Workflows
How Triage Software Supports Call Centers Do you manage a busy medical call center that deals with nonstop phones, anxious patients, overwhelmed nurses, and providers asking for clearer patient notes? Gaps in clinical communication can quickly turn into patient safety concerns, and inefficient workflows can disrupt an entire health system. That’s why many call center managers benefit from triage software that can create more consistent,
Healthy Habits for the Holidays: Updated Tips From TriageLogic
Balancing Wellness During the Busy Season We like to remind patients and providers that holiday health is about balance, not perfection. Over the years, we’ve shared tips on how to maintain healthy habits during this time, with the goal of encouraging mindfulness, moderation, and meaningful connections. However, as seasonal demands evolve, so should our wellness strategies. That’s why we’d like to revisit some important tips
Implementing Secure Messaging in Nurse Triage Systems
Why Hospital Administrators Are Prioritizing Secure Communication Evolving digital technology is forcing hospitals and practices to find better ways of protecting their patient data. This is why secure messaging in nurse triage systems is so important, especially for those organizations that choose to outsource this service. For hospital administrators, secure messaging is about more than compliance. It’s also key to promoting faster clinical response times,
Why After Hours Nurse Triage Services Are Essential for Modern Medical Practices
24/7 Patient Support for a 24/7 World Whether it’s a child’s fever late at night or a sudden bout of dizziness early on a Sunday, patients expect access to professional medical advice when they need it most. In today’s healthcare landscape, those expectations are becoming the standard. That’s where after hours nurse triage services play a crucial role. Nurse triage provides patients with immediate access
How Automated Medical Answering Services Improve Patient Care
Reimagining Patient Communication With Technology Every day, hospitals and medical practices face a familiar challenge — too many calls, too few staff, and not enough time to handle every patient request with the speed and care it deserves. Doctors and administrators alike understand how these bottlenecks can lead to frustration, inefficiency, and even delayed care. Fortunately, technology is offering a new way forward through automated
How Technology Is Shaping the Future of Remote Patient Monitoring
Transforming Care Through Connected Innovation Hospital administrators are often challenged to improve patient outcomes with limited staff and increased demands on care. One of the best ways for them to address this challenge head-on is through the application of remote patient monitoring. RPM’s wearable sensors, cloud technology, and telehealth integration can revolutionize how hospitals deliver care, predict health risks, and optimize staff efficiency. As a
Understanding the Basics of Triage Software
Why Call Centers Need Smarter Tools If you manage or oversee a healthcare call center, you’re already familiar with the pressure that comes with high call volume, staff burnout, and the need to verify that patient symptoms are being documented accurately. Every patient request has the potential for liability if it isn’t handled properly or escalated appropriately. That’s why nurse triage software is so important.
The Importance of Continuous Education for Nurse Triage Teams
Why Ongoing Education Matters Hospital administrators know the pressures of balancing patient safety and operations with the use of limited resources. One of the most effective ways to safeguard all three of these is through the use of telephone nurse triage — and, by extension, the training they receive. Continuous education for nurse triage is important because it reinforces standardized processes for answering calls, evaluating
Save 3–7 Minutes Per Patient Intake Request With MedMessage Automate
Why Intake Efficiency Matters for Hospitals Hospital administrators know all too well how much pressure there can be to keep front office operations running smoothly in spite of high patient call volume. Yet every patient intake request that comes through your system represents not only a potential medical concern but also valuable staff time spent transcribing, routing, and verifying information. When manual processes dominate that
Blood Cancer Awareness: How Nurse Triage Supports Patients
Why Blood Cancer Awareness Matters Blood cancer awareness is especially important because its symptoms are often subtle. Fatigue, frequent infections, unexplained bruising, or night sweats may not seem like an immediate cause for alarm, but they can indicate this serious underlying illness. Blood cancers can include leukemia, lymphoma, and myeloma, and they affect the body’s ability to produce and regulate healthy blood cells. Blood Cancer
Remote Patient Monitoring in Action: Real-Life Benefits for Providers and Patients
Why Remote Patient Monitoring Matters Today Managing high call volumes, complex patient needs, and limited resources is a constant balancing act for healthcare call centers. One of the most effective ways to improve patient outcomes and relieve staff burden is remote patient monitoring. Its ability to track patients’ vital signs outside of your clinic can allow your team to intervene before health conditions worsen, reduce
AI in Nurse Triage: Why Clinical Insight Still Matters
The Role of AI in Nurse Triage From predictive analytics to automated intake, tools leveraging artificial intelligence (AI) are becoming part of how hospitals and medical practices connect with patients. While these systems offer speed and efficiency, they also raise an important question: can AI alone replace clinical expertise? The short answer is no. When it comes to patient safety, empathy, and care accuracy, AI
Transform Patient Care With Triage Software
Why Call Center Managers Need a Smarter Solution If you manage a healthcare call center, you’re familiar with the pressure: phones ringing off the hook, long patient wait times, staff feeling overwhelmed, and concerns about the accuracy of intake requests. Every missed symptom or delayed message can mean more than just an unhappy caller. It’s also a clinical and legal risk to patient care. At
Enhancing Patient Outcomes With Nurse Triage Solutions
Why Patient Outcomes Matter More Than Ever Patient outcomes are the measure of success for hospitals, medical practices, and healthcare systems. Better outcomes mean healthier communities, reduced readmissions, and improved patient satisfaction — all of which directly affect reputation, reimbursement rates, and operational efficiency. As technology continues to evolve, particularly for digital tools, patients are expecting more from their healthcare providers. They want these solutions
Supporting Wellness for Patients and Providers: A TriageLogic Perspective
Did you know that August is National Wellness Month? Supporting wellness is about self-care, stress management, and healthy routines for better quality of life. While it’s something we all strive for, it’s often easy to push aside because of busy schedules, chronic illness, or unexpected life events. Let this be a helpful reminder to pause and take stock of our personal health. For hospitals, medical
How Triage Software Onboarding Impacts Long-Term Success
Implementing triage software can transform how your medical facility handles patient communication and care — but only if your team is properly supported. While some companies will provide software and some basic up-front instructions on how to use it, this process really isn’t as capable for long-term success. To be truly effective, triage software onboarding must be an ongoing process. Why? Adopting new healthcare technology
Leveraging AI for Better Medical Answering Service Performance
Healthcare professionals face increasing pressure to deliver timely, efficient, and accurate responses to patient inquiries — even after hours. In many ways, artificial intelligence (AI) has risen to meet these challenges, especially when it comes to patient communication. By automating workflows, reducing human error, and accelerating response times, AI is laying the foundation for a better medical answering service experience for both patients and providers.
Addressing Data Security in Remote Patient Monitoring
Hospitals are increasingly turning to remote patient monitoring (RPM) to improve chronic care, reduce readmissions, and manage patient needs more effectively. Yet one of the most pressing concerns for administrators is whether these programs can keep patient health information safe — especially for hospitals seeking scalable, compliant solutions that won’t compromise patient trust. When it comes to data security in remote patient monitoring, here are
CHKD Reduces Medical Message Intake Burden by 60% With TriageLogic
In early 2025, a leading pediatric health system in Virginia took a bold step toward modernizing patient access — one that’s already reshaping their operations and improving satisfaction across the board. Hampton Roads Pediatrics, part of the Children’s Hospital of The King’s Daughters (CHKD) Medical Group, had been struggling with call volume and staffing limitations. Within weeks of implementing TriageLogic’s MedMessage Automate, over 60% of
Overcoming Interoperability Challenges in Healthcare With Triage Software and EHR Integration
When hospitals and doctor offices think about improving continuity of care, they often run into a major hurdle with limitations on data-sharing. Interoperability challenges in healthcare abound, and these gaps in communication between systems, staff, and software make it difficult to ensure consistent, accurate, and timely information. For call center managers, this becomes especially frustrating when triage nurses take patient calls and document symptoms, but
What to Remind Your Patients About UV Awareness This Summer
July is UV Awareness Month: an appropriate time to emphasize the risks of ultraviolet (UV) radiation, as well as how we can better protect each other from sun-related health concerns. While most people associate UV exposure with sunburns, your patients may not be fully aware of the risks beyond these temporary bouts of discomfort — namely, skin cancer, eye damage, premature aging, and other long-term
Best Practices for Managing High Call Volumes in Triage
If you’re a hospital administrator or a doctor’s office manager, you already know how chaotic high call volumes can get — especially for your nurse triage team. Patients are looking for guidance on their symptoms, your staff feels overwhelmed, and the risk of errors increases when things get too busy. That’s why we’ve compiled the best practices for managing high call volumes in triage that
How Secure Messaging Enhances Medical Answering Services
Healthcare is still one of the top industries to suffer from data breaches, and hospitals need better ways to protect patient health information. While this includes data that is shared in messages between clinicians and patients, it’s also important to focus on intake — specifically, patient requests that are often handled by nonclinical operators. Let’s explore how secure messaging enhances medical answering services by streamlining
How AI Could Enhance Remote Patient Monitoring
Remote patient monitoring (RPM) has become a critical tool for managing chronic care, reducing hospital readmissions, and improving overall patient wellness. Plus, due to the substantial amount of vitals that it can record, many healthcare organizations are keen to learn how that data can be further refined using artificial intelligence. Understanding how AI could enhance remote patient monitoring can allow your practice to prepare for
Why Every Medical Practice Needs Triage Software
Regardless of who answers the phones when your patients call, it matters how well those interactions are documented — not just for getting patients to the right care, but also for protecting your practice against potential liability. This is why nurse triage software is essential, especially if it can meet HIPAA compliance and integrate directly with your existing software. Let’s explore how nurse triage benefits
Men’s Health Awareness Month: Key Issues, and How Nurse Triage Can Help
June is Men’s Health Awareness Month, and an excellent time to encourage men to take charge of their own physical and mental well-being. Despite numerous public health campaigns, men are less likely than women to seek medical attention, which can delay diagnoses and lead to worse health outcomes. Providers and healthcare call centers play an important role in closing this care gap by helping them
Why Nurse Triage Is Essential for Patient Safety
Patient safety is a top concern for providers, but they aren’t always available when patients need them. How often do you find that patients experience after-hours health concerns or urgent needs that your practice’s call center simply can’t address? Even daytime hours can become overwhelming if you don’t have enough staff to handle call volume. Nurse triage fills this gap, offering registered nurses who can
Maximize Practice ROI With MedMessage Automate
One area where you can maximize practice ROI is the same as where patient symptoms often go unreported — during medical message intake. Here’s why: while nonclinical operators are invaluable for their ability to greet and address the needs of your patients, the reality is that they aren’t trained on how to identify symptoms that could indicate larger health concerns. If you want to save
Does Telehealth Reduce Healthcare Costs? Exploring the Debate
Telehealth has transformed how many patients now access care, offering convenience and flexibility that traditional appointments may lack. But there’s one question that tends to come up often during policy and financial debates: does telehealth reduce healthcare costs — or is it ultimately more expensive to maintain? Critics of telehealth argue that easier access leads to higher utilization and expenses, while advocates believe virtual care
Celebrating National Nurses Week 2025: Honoring Nurses and TriageLogic’s Commitment to Support
National Nurses Week is almost here! Held annually from May 6 to 12, this period recognizes the invaluable contributions of these caregivers. It also concludes on the birthday of Florence Nightingale, who is widely considered the founder of modern nursing. This year, the American Organization for Nursing Leadership (AONL) has chosen the theme “Care, Lead, Inspire — Repeat,” highlighting the continuous cycle of compassion, leadership,
Better Patient Outcomes: How a Turnkey RPM Service Benefits Doctors
How many of your patients don’t follow their treatment plans? If it’s reflective of the industry, it could be as high as 40-50%, including those suffering from chronic disease. Nonadherence is estimated to cause “at least 100,000 preventable deaths and $100 billion in preventable medical costs per year.” That’s why, when we talk about remote patient monitoring, we highlight how important a program can be
Why TriageLogic Is the Best Choice for Nurse Triage Software
Are growing patient volumes and the demand for efficient care putting pressure on your practice? What if you could address both through a single platform that’s also compatible with electronic medical records like Epic? Implementing our nurse triage software is that solution, ensuring that your patients receive the appropriate care guidance while maintaining established workflows. Let’s explore why myTriageChecklist (MTC) is the best choice for
Real-Life Benefits of Nurse Triage Solutions
As a hospital administrator, you probably face three consistent challenges: keeping up with patient volume, maintaining patient satisfaction, and avoiding unnecessary hospitalizations. A turnkey nurse triage program is the solution you need to alleviate all of these concerns. It gives your patients 24/7 access to professional medical guidance that optimizes your team’s time and streamlines care delivery. Let’s explore the benefits of nurse triage and
Implementing Medical Answering Services: Best Practices
High patient volumes, increased administrative tasks, and the need for timely responses have all put pressure on today’s medical practices. Medical answering services — or, more specifically, the nonclinical operators who answer patient calls and man front desks — bear the brunt of these challenges, which can often lead to poor communication and inaccurate medical message intake. These services are vital to the success of
Integrating Remote Patient Monitoring With EHR Systems
Chronic care management can be difficult for two key reasons: first, the inability to maintain accurate data on patient health in between visits; second, having systems that fail to share data for continuity of care. Are you aware that remote patient monitoring (RPM) can alleviate both? Let’s explore how to improve patient monitoring with EHR systems so that your patients experience better health outcomes. https://youtu.be/XyWGp0j84wc
Leveraging AI in Triage Software for Better Performance
The healthcare industry is no stranger to artificial intelligence (AI). Using it to help patient engagement has become a primary focus in recent years, and triage software is no exception. For those physicians who are looking for tools that can improve how their nurses assess patient symptoms over the phone, now is the time to learn about leveraging AI for better triage software performance. Let’s
Enhancing Patient Satisfaction With Efficient Call Handling
At a time when pretty much everyone has a cell phone, efficient call handling is a foundational component of medical care. When patients call hospitals or medical facilities, they expect immediate assistance, whether it’s about scheduling an appointment, asking for symptom advice, or handling urgent concerns. Hospital administrators are increasingly recognizing the significance of digital communication systems that can help their teams address patient needs
Understanding the Basics of Medical Answering Services
When patients call your practice, who is the first point of contact to help them? If you’re like many doctors’ offices, it’s nonclinical operators. While these individuals serve an essential role — offering kind, receptive interactions to address patient needs and concerns — they can also have difficult times sharing information to nurses that accurately reflect patients’ conditions. In many cases, symptoms can be overlooked
Understanding the Basics of Remote Patient Monitoring
Chronic disease is the leading cause of death in the United States. Do your triage nurses have the best tools for helping your patients manage their symptoms over the phone? Many medical call centers find it difficult to address the needs of chronic disease patients in a timely manner, which can lead to negative health outcomes before providers can intervene. For this reason, remote patient
How Triage Software Can Improve Patient Care
Are long patient wait times and overwhelmed staff affecting the quality of care in your hospital? Addressing both starts with the right nurse triage software. Let’s explore what features are the most important to look for in these types of solutions, and how TriageLogic’s myTriageChecklist (MTC) is able to meet them. Understanding Nurse Triage Software Nurse triage software is used by nurses who answer patient
The Growing Need for After-Hours Triage Services
As a doctor, you know that your patients’ needs don’t adhere to standard office hours. Nonemergency concerns can happen at any time, which makes it important to have some means of providing immediate, appropriate guidance to address them. Beyond better health outcomes, having such a service is important because it goes a long way to improving patient satisfaction and retention. After-hours nurse triage services offer
Medical Answering Service Accuracy: Why MMA™ Is the Best Choice
Is your medical call center struggling with delayed patient responses or incomplete message intake? Both are essential for optimal care, provider efficiency, and reduced liability. That’s why TriageLogic’s MedMessage Assist is designed to address these challenges and ensure that every message is captured, verified, and communicated accurately — all without adding extra strain on your staff. Here’s how your team can substantially improve medical answering
Maximizing ROI With TriageLogic’s Remote Patient Monitoring
Is your hospital call center looking for ways to improve its patient monitoring without overwhelming your nurse line? TriageLogic’s turnkey RPM service can enhance patient care and increase remote patient monitoring ROI, all while easing the workload on your call center staff. Below, we explore the key benefits and areas to consider before implementation. Understanding Remote Patient Monitoring ROI RPM involves the use of digital technologies
Real-Life Benefits of TriageLogic’s Triage Software
Do you find that delivering timely and effective care while managing your practice’s internal resources can be a challenge? Our nurse triage software, myTriageChecklist (MTC), offers a powerful solution designed to enhance patient engagement and standardize practice operations. Learn more about nurse triage software benefits, real-life successes, and the reasons why MTC is such a valuable tool. https://www.youtube.com/watch?v=rn2ZvMV72uw What Is myTriageChecklist? MTC leverages the latest
Transforming Patient Care With TriageLogic
If you want to provide timely and effective patient care — especially when addressing medical concerns outside of regular office hours — then you need additional nurse triage services. Our Nurse Triage On Call (NTOC) solution is perfect for medical call center managers who are focused on getting their patients the help that they need at any time of the day. By partnering with us,
Letter From the CEO: Introducing TriageIntelligence™ and TriageLogic’s Updated Nurse Triage Handbook
As we usher in the new year, I am thrilled to share our organization’s significant advancements in telehealth triage, thanks to data-driven insights and innovative technology. Together, these efforts continue to improve the tools and services we provide to enhance patient care and practice efficiency. TriageIntelligence: Revolutionizing Patient Care Management In 2024, we proudly launched TriageIntelligence™, a comprehensive platform that integrates expert medical oversight with
Reflections on 2024: Advancing Telehealth Triage With Tools and AI
As we enter the new year, we’d like to take a moment to reflect on the milestones we’ve achieved, and express our gratitude to our clients, partners, and dedicated team members. 2024 has been pivotal for advancing telehealth triage, marked by significant strides in Nurse Triage On Call, MedMessage Assist™ (MMA), and remote patient monitoring (RPM). These advancements have strengthened our commitment to improving patient
Improving Patient Outcomes With Medical Answering Services
Medical answering services are vital to patient care. Healthcare needs are growing in complexity, which require efficient communication between patients and providers to be resolved. As a nurse call center manager, refining your medical answering services and leveraging advanced tools like TriageLogic’s MedMessage Assist™ can help you enhance patient satisfaction, reduce errors in documentation, and ensure timely medical response. https://youtu.be/Rjywes7N1Ko The Role of Medical Answering
Success Stories: Transforming Patient Care With TriageLogic’s Remote Patient Monitoring
As a call center manager, it can be difficult to ensure that patients receive timely and effective care while juggling staff capacity. Remote patient monitoring (RPM) is a powerful system that can help you overcome these challenges by allowing early interventions and reducing the burden of in-office visits. If your practice is considering RPM, here’s how TriageLogic’s turnkey solution can transform your operations. https://youtu.be/D8OLFQBN0Mw What
TriageLogic Celebrates CEO Charu Raheja’s Second Year in the Florida 500
Please join us in congratulating our founder and CEO, Charu Raheja, Ph.D., for being featured in this year’s prestigious Florida 500. This publication celebrates Florida’s most influential business leaders across multiple industries, and Raheja’s inclusion highlights her remarkable contributions to healthcare innovation and leadership. Transforming Healthcare Through Vision and Perseverance Over the past 16 years, Raheja has led TriageLogic to success in the areas of
Addressing Data Security in Triage Software
Safeguarding your patient data is paramount in today’s healthcare landscape. This includes addressing data security in triage software. Hospital administrators must ensure that any system handling sensitive medical information will meet stringent data security standards. TriageLogic’s myTriageChecklist™ (MTC) is one such solution that combines efficient triage capabilities with robust data protection. https://youtu.be/kVV22uuSuiQ The Imperative of Data Security in Triage Software Triage software serves as a
Key Features to Look for in Outsourced Nurse Triage Support
Nurse triage has become a strategic solution that healthcare providers can use to offer reliable medical guidance, both during and after traditional office hours. If your practice is unable to maintain this service in-house, we highly recommend outsourced nurse triage support. Understanding its key features and benefits will help you make an informed choice as to which triage provider will enhance your patient satisfaction, operational
Health Trends in November: Balancing Wellness Through the Holiday Season
November marks the start of the holiday season, when family gatherings, food choices, disease management, and other health trends can affect our minds and bodies. Yet this time of year also brings unique opportunities for addressing these concerns and prioritizing well-being. Here are the most common ones to keep in mind. https://youtu.be/IIdZaZlzEA4 1. Health Trends: Respiratory Illness Prevention With colder weather and increased indoor gatherings,
How the Right Medical Answering Services Can Help Your Practice Reduce Wait Times
Healthcare providers like yours depend on efficient medical answering services. But have you seen instances where your nonclinical operators find it difficult to manage high call volumes, or to document all patient needs accurately for your nurses to triage? Incomplete symptom data and excessive wait times for nurse callbacks can affect patient trust, quality of care, and health outcomes. When not addressed, these issues can
The Benefits of Remote Patient Monitoring in Chronic Disease Management
Traditionally, chronic disease management involves scheduled patient visits and in-person checkups. Yet complications can often develop unnoticed in-between these appointments that can affect patient well-being and health care. Remote patient monitoring (RPM) is a powerful tool that your practice can use to solve this problem, especially when coupled with your call center. It allows for the continuous monitoring of patient vitals using wearable devices, and
How Cloud Technology Affects Triage Software: 4 Key Benefits
Part of delivering more efficient care starts by guiding patients to the appropriate providers. Triage nurses are often your best resource for doing this, especially when they’re equipped with powerful software. It’s also worth noting how cloud technology affects triage software in terms of its functionality, accessibility, and scalability, and why these elements are so critical in modern healthcare. Here are the four key benefits
The Role of Nurse Triage in Modern Healthcare
The practice of nurse triage has been around for a while, but what does it mean for patient engagement in our current time? Thanks to advancements in telehealth, nurse triage in modern healthcare means a digital system of RNs who can help your patients whenever they have a need or question about their health. Let’s explore how nurse triage can benefit any medical practice, as
Reduce EHR Errors: TriageLogic’s MedMessage Assist™ Ensures 99% Accuracy on Patient Calls
Is your staff overwhelmed by having to constantly fix EHR errors? Electronic health records were originally meant to avoid mistakes in patient documentation, but studies indicate that they are far from foolproof. TechTarget highlights how “researchers found that one in five patients found an error in their medical records.” They also note how EHR design could be partly to blame, as separate data indicated that
Maximize Your Practice ROI With TriageLogic’s Triage Software
Is your medical practice actively looking for tools that can streamline your operations, improve patient care, and deliver a significant return on investment? Our flagship triage software, myTriageChecklist (MTC), is an ideal solution that achieves all three. By leveraging advanced technology, MTC helps healthcare providers like you build on established workflows, reduce unnecessary costs, and substantially improve patient engagement over the phone. Here are six
Why TriageLogic Offers the Best Nurse Triage Service for Your Practice
Do you find it difficult to manage patient call volume with your current level of staff? Practices that experience this often turn to outsourced nurse triage for assistance. Among the ones currently on the market, TriageLogic’s Nurse Triage On Call (NTOC) stands out as the best nurse triage service for medical practices. Here’s how it can benefit your operations and care. https://youtu.be/n6j-OxpKoxE Comprehensive 24/7 Coverage
Collaboration With Healthcare Teams Starts With Medical Answering Services
Healthcare teams must be able to collaborate well if they want to provide high-quality care. This extends beyond doctors and nurses in a clinical setting — it’s also about administrative staff, medical answering services, and triage teams that handle initial patient calls. These first points of contact are pivotal in determining what types of care patients should seek. Of these, medical answering services tend to
The Importance of Continuous Education for Remote Patient Monitoring
Thanks to remote patient monitoring (RPM), clinicians can monitor patients’ health data in real time, no matter where they’re located. This technology offers numerous benefits, from the early detection of health issues, to reduced hospital admissions and enhanced care. However, if your practice wants to truly experience all that this technology has to offer, your staff members need to receive periodic training. Here are the
10 Best Practices for Implementing Triage Software at Your Practice
Implementing triage software is critical if you want to give your patients the best means of understanding the severity of their symptoms outside of your office. If you choose TriageLogic’s flagship software, myTriageChecklist, your nurses will have access to the latest triage protocols, and have the ability to share all of their patient interactions directly with you and your care team. Here are the best
Effective Communication Strategies for Nurse Triage
Without the benefit of visual cues or in-person assessments, triage nurses must rely on the best communication strategies available when speaking with patient callers. When performed properly, telephone nurse triage can: Improve patient understanding and adherence to care recommendations. Alleviate patient anxiety and build trust. Lead to quicker, more accurate triage dispositions. Enhance patient satisfaction and retention. In this article, we explore the most effective
How Technology Is Shaping the Future of Medical Answering Services
Are your medical answering services having a difficult time keeping up with patient requests? High call volumes, complex triage needs, compliance concerns, and limited technology can all contribute to delayed care. Thanks to advancements in artificial and augmented intelligence, the future of medical answering offers far greater accuracy and accountability. This all starts with our intuitive, self-guiding module called MedMessage Assist™ (MMA), which has demonstrated
Why Remote Patient Monitoring Is Essential for Modern Health Care
One of the most significant developments in recent years has been the rise of remote patient monitoring (RPM). This innovative technology allows clinicians to review patients’ vitals in real time, regardless of their location. While RPM is particularly helpful for those who need home-based care, it offers numerous benefits for both patients and providers. Companies like TriageLogic are at the forefront of this revolution, offering
The Future of Triage Software in Health Care
The concept of nurse triage has evolved quite a bit since the term was originally coined. Today, it’s used to refer to the prioritization of patient care by nurses in general practices, urgent cares, and emergency rooms, where they use advanced triage software to streamline symptom documentation and enhance care efficacy. Let’s explore this evolution further: from the changes nurse triage has undergone, to the
The Benefits of Nurse Triage for Rural Health Care
Do you have patients in rural communities who struggle with access to care? By leveraging telephone nurse triage, your practice can give them professional advice and support that can guide their decisions on when to seek medical treatment. Let’s explore how triage nurses can overcome the typical challenges of rural health care. https://youtu.be/NeFujNbfpA4 Addressing Limited Access in Rural Health Care A large percentage of rural
Press Release: TriageLogic Launches History Assist to Revolutionize Nurse Triage Through Advanced Clinical Documentation
TriageLogic is proud to announce the launch of History Assist, a solution designed to enhance nurse triage accuracy and efficiency. This patent-pending module helps nurses gather thorough patient histories in a structured format that physicians can easily read and evaluate for stronger continuity of care and improved diagnoses. It also ensures that nurses do not miss any crucial information required to properly evaluate each patient.
Nurse Triage On Call: A Simple Telehealth Solution for Managing Patient Needs
Have you noticed how challenging it is to manage patient calls, particularly after hours? Patients may experience symptoms that require immediate attention, but not necessarily visits to the emergency room. TriageLogic’s Nurse Triage On Call offers a simple telehealth solution that lets practices engage with patients and consolidate their resources at the same time. What Makes Nurse Triage On Call a Simple Telehealth Solution? https://youtu.be/disvCcYumvg
Doctors Today Are Struggling With Patient Retention: Easy Steps to Keep Patients Engaged With Telehealth Nurse Triage
Doctors and practice managers looking to strengthen patient loyalty and build a thriving practice are finding a shift in patient expectations and, as a result, patient retention. This article reviews some of the common problems with patient retention, and how telehealth nurse triage can overcome them to provide an exceptional patient experience. Not only will these solutions improve patient satisfaction, but it will also help
Essential Nurse Triage Advice for Pediatric Patients During the Summer
Do you have pediatric patients whose parents need help identifying what summertime illnesses their children are experiencing? This article explores heat-related ailments that tend to affect children while outdoors, along with the common — and not so common – symptoms your triage nurses should know about when advising parents. https://youtu.be/w4loYOkjpVs Common Heat-Related Ailments An average child can be vulnerable to the heat because of a
Optimize Patient Care Using RPM and Nurse Triage
As a doctor, you have two priorities to balance: ensuring quality care for your patients, and maximizing revenue for your practice. If those seem like contradictory goals, they don’t have to be. This article discusses solutions to help your team optimize patient care while increasing your revenue. Here are four ways you can use nurse triage and remote patient monitoring (RPM) to achieve them. https://youtu.be/LJOX-6SSaLI
Avoid Delays in Care and Improve Health Outcomes With Nurse Triage Protocols
Are you concerned that too many of your patients are delaying their own care? It could be because they don’t really know how severe their symptoms are. A dedicated nurse triage phone line, manned by RNs who use gold-standard nurse triage protocols, could be the solution you need. Not only does this service lead to improved health outcomes, but it also saves patients (and your
Nurse Triage Companies: Why You Need One, and How to Evaluate Them
Does your team have a difficult time keeping up with patient phone calls and addressing patient symptoms after normal office hours? Telephone nurse triage offers a holistic solution to get patients to the appropriate care and reduce your practice’s liability. Let’s review what this service is, and how you can evaluate nurse triage companies to learn which one is right for you. What Is a
How to Choose the Right Triage Disposition on Every Phone Call
When patients call your practice for advice about their symptoms, how do you make sure that your nurses give them the correct dispositions for care? For example, when a patient calls for a prescription refill, are they also experiencing symptoms? TriageLogic is developing a new tool for nurses that will guide them through this process so that nurses choose the most appropriate protocols and triage
AI in Nurse Triage: Patient-Facing Applications vs. Nursing Solutions
If you’ve been experiencing staff shortages, you may have considered using technology solutions to fill that gap. Often powered by artificial intelligence (AI), these tools tend to fall into two main groups: patient-facing symptom screening, where patients or nonmedical staff can input symptoms themselves; and nurse triage, where nurses have access to modules that can reduce the time it takes to evaluate patient symptoms and
Streamline RPM With 24/7 Outsourced Nurse Telehealth for Better Care and Increased Revenue
Are your nurses having a hard time keeping up with all of the data recorded by a remote patient monitoring (RPM) program? What about emergency data that comes in the middle of the night, or cases where the patient observes a serious symptom related to a chronic disease? Consider using outsourced nurse telehealth to alleviate this challenge and even generate additional revenue for your practice.
Are Your Nurses Asking the Right Triage Questions Over the Phone?
Most triage nurses assist patient callers by using protocols, a list of yes/no triage questions that help them gauge symptom severity. But do your nurses struggle to use these protocols in a way that feels natural instead of robotic? TriageLogic offers an interactive, self-guiding module that can cut training in half for new nurses, as well as tools they can use to continue to spot-check
Pediatric Telephone Triage Offers 24/7 Answers for Parents, More Resources for Doctors
As a pediatrician, are you looking for ways to make it easier for new parents to get the guidance they need for their children’s health without overwhelming your practice? With TriageLogic’s pediatric telephone triage services, not only will you give parents and caregivers 24/7 access to commonly asked questions and medical dispositions, but you’ll also free up the time and resources of your internal team.
Maximizing Efficiency and Care: The Importance of Integrated Systems in After-Hours Nurse Triage Services
Do your nurses spend a lot of time manually updating medical charts with messages from after-hours calls? Because many after-hours nurse triage services aren’t integrated with the in-house software that medical practices like yours use, this creates the potential for backlogged message intake. Thus, nurses are left with the burden of sorting this information and manually attaching it to patient charts. Not only is this
Concerned About Patients Leaving Your Practice? Consider Adding After-Hours Nurse Triage Services
Have you noticed an uptick in patients leaving your practice? It could be the result of poor accessibility and communication. Missed calls, unanswered questions, and the inability to reach a healthcare professional outside of regular hours can prompt them to seek care elsewhere. One effective way to bridge this gap is by implementing after-hours nurse triage services. These provide patients with access to trained nurses
Maximize Your Home Healthcare Revenue and Reduce Hospital Readmissions Using Remote Patient Monitoring
Are you a home healthcare agency interested in increasing your revenue while providing stellar patient experience? A remote patient monitoring (RPM) program can increase your monthly profits and reduce the number of patient admissions (and readmissions). Learn how TriageLogic’s comprehensive RPM service and platform enhances home healthcare revenue without any extra requirements from your team. What Is RPM and How Does It Increase Profit? For
TriageLogic CEO Featured on Inc.’s 2024 Female Founders List
TriageLogic is proud to announce that its CEO, Dr. Charu Raheja, is featured on Inc.’s 2024 Female Founders list. The seventh annual list was released on April 9th and showcases 250 women with notable contributions in their respective fields. For Dr. Raheja, this involved TriageLogic’s development of an intelligent medical scripting system known as MedMessage Assist™. Over 99% Accuracy for Medical Message Intake “We’ve seen
Tired of Multiple Phone Calls for One High Blood Sugar? See How Turnkey Remote Patient Monitoring Provides a One-Call Resolution
As a physician, do you feel that your office spends multiple calls trying to assist your diabetic patients with their high blood sugar? Remote patient monitoring (RPM) can remove that burden in three easy steps: (1) a wearable sensor detects high blood sugar and notifies an RPM nurse; (2) the nurse contacts the patient and evaluates them per office protocols; and (3) the nurse refers
See How Telehealth Nursing Enhances Patient Care and Outcomes
Did you know that for every 100 telehealth nursing calls, you can save about $42,000 in unnecessary ER expenses? Telehealth nursing is a service that offers benefits far beyond traditional health care. We analyzed data over the course of a year and saw how this type of remote engagement was a powerful tool to get patients to the right providers. Here’s a summary of what
Healthcare Data Breach: What Are the Costs to Your Practice?
Data breaches and ransomware attacks continue to be concerns for health systems and practices of all sizes. They not only compromise sensitive patient information, but also cause significant damage to finances and reputations. Below, we explore what costs could affect your practice in the event of a healthcare data breach, and what you can do to avoid them. The Staggering Costs of Healthcare Data Breaches
Press Release: TriageLogic’s New Ebook Highlights How Technology and Nurses are Improving Telehealth and Remote Patient Monitoring
TriageLogic, a leader in nurse triage and telehealth technology, is thrilled to announce the release of its latest ebook, “Revolutionizing Care: Technology and Telehealth Nurses in Remote Patient Care.” This comprehensive guide explores the evolution of telehealth, the pivotal role that triage nurses have played in the realm of remote care, as well as specific technology solutions that have vastly improved patient engagement. It also
Improving Patient Care and Satisfaction: 5 Solutions for Telehealth Nurse Triage
Do your triage nurses have a hard time reporting patient symptoms and responding to them in the right order? Fortunately, there are several innovative tools that are available to address these issues and enhance your patient care. Let’s explore five key solutions for telehealth nurse triage. 1. MedMessage Assist™: Enhancing Symptom Reporting Nonclinical operators are usually the first people to assist patient callers long before
What Is Nurse Triage, and How Can It Benefit Your Practice?
Practice efficiency and patient care go hand in hand. One of the key factors that keeps these two in balance is nurse triage. What is nurse triage, and how does it benefit your practice? Below is a high-level overview of this crucial service, and why you should consider outsourcing it. What Is Nurse Triage? Nurse triage — specifically, telephone or telehealth nurse triage — is
Press Release: TriageLogic Announces Innovative “Triage Assist” Solution for Nurse Training and Quality Assurance
Due to budget restrictions, many healthcare organizations, physicians’ practices, and medical call centers are finding it difficult to train new triage nurses and oversee the work of seasoned ones. This is particularly problematic when it comes to evaluating their phone calls with patients: on average, only three to five calls per nurse per month can be screened for accuracy. This is why TriageLogic is proud
Mastering Medicare RPM Reimbursement: Your Guide to CPT Codes for RPM
New technologies are revolutionizing how doctors can perform chronic care management (CCM). Remote patient monitoring (RPM) is one of them, giving doctors and nurses the ability to track patients’ health while those patients are at home. For this technology to be financially successful for your practice, your workers must understand the most recent CPT codes for RPM to get reimbursed, as well as the services
The Heart of Healthcare: Solutions for Physician Work-Life Balance
Physician work-life balance is an important topic in today’s fast-paced medical landscape. The demands of patient care, administrative tasks, and personal responsibilities often leave physicians feeling overwhelmed and at risk of burnout. In fact, research shows burnout among physicians spiked to 63% back in 2021. In the spirit of Valentine’s Day, we present solutions for physician work-life balance to save time and increase revenue. These
Get an Accurate Nurse Triage History Every Time: Introducing TriageLogic’s History Assist Module
Offices today are struggling to maintain qualified support staff who can assist patients when they have medical questions or symptoms. Currently, nonclinical team members take messages for nurses, or patients leave voicemails for nurses. Those nurses are then pressured to make good decisions about the proper levels of care, while documenting each case thoroughly for provider review later. Providers will often have to review each
Nurse Triage by the Numbers: Top 20 Symptoms That Patients Call About
What are the main concerns that people face when doctors’ offices are closed? How serious do they tend to be? Because there is a wide range of medical conditions that patients may experience, it’s the responsibility of triage nurses to understand those symptoms and guide patients to the most appropriate care. Below we explore the top 20 symptoms that patients call about most. A Note
Doctors Are Hesitating to Adopt Remote Patient Monitoring. Here’s How They Can Do So Successfully
Although the benefits of remote patient monitoring (RPM) for patients and providers have been well documented, many doctors’ offices have yet to adopt a program. The reasons for this often include poor past experiences with new technology: namely, cumbersome user interfaces, questionable data accuracy, drawn-out implementations, and surprise costs. If you’re a physician who feels hesitant for these same reasons, we can empathize. That’s why
Continuity of Care: 9 Ways Physician After-Hours Nurse Triage Enhances Patient Care
Discover the transformative potential of physician after-hours nurse triage, a crucial asset for medical practices aiming to optimize patient care outside regular office hours. While many practices strive to manage patient needs in-house, the reality is that resources are often stretched thin, leading to gaps in patient support. By outsourcing to a dedicated call center staffed with registered nurses, your practice can ensure comprehensive coverage
Conversation With Our CEO and CTO: Revolutionize Your Telehealth Experience With Cutting-Edge Tools in 2024
TriageLogic is releasing several new and exciting tools to improve all areas of telehealth in your organization: medical scripting for nonclinical staff, simulated nurse triage training, automated triage assistance with history note taking, and automated quality oversight, to name a few. In addition, nurse triage notes can be integrated with all major electronic medical record (EMR) systems, including EPIC, Cerner, and Athena. TriageLogic’s product lines
Holiday Tips for Healthy Triage Nurses
Maintaining a healthy lifestyle during the holidays can be difficult for healthcare workers, and triage nurses are no exception. That’s why we’ve put together a helpful list of tips they can follow to make sure they stay as safe as the patient callers they assist. Here’s how you can support healthy triage nurses. Embrace Mindful Eating Holiday festivities often bring a wide range of indulgent
Initial Patient Messages: What’s Missing That You Don’t Know About?
Healthcare organizations depend on efficient, reliable communication, especially when it comes to taking initial patient messages. These are often the first points of contact that patients have to express their concerns and receive guidance on care. But for nonclinical staff, deciphering patient symptoms over the phone can be challenging. Let’s talk about what your nonclinical team may be missing when they’re interacting with patient callers,
How Nurse Triage Can Help Parents Understand and Manage Pediatric Breath-Holding
Pediatric breath-holding is a phenomenon that both perplexes and concerns parents and caregivers. Like the name implies, it’s when children hold their breath for a brief period of time, sometimes to the point that they pass out. Breath-holding usually follows feelings of anger, surprise, or pain. It can be demonstrated by children as young as six months, or as old as six years. While this
Essential Nurse Triage Books and Tools to Improve Your Patient Outcomes
Effective and accurate nurse triage is a cornerstone of health care. One of the main reasons for its success comes from the renowned protocols established by Barton Schmitt, MD, FAAP and David Thompson, MD, FACEP. Read below to learn about five essential nurse triage books, and how they relate to TriageLogic’s industry-leading tools. What Are Nurse Triage Protocols? Schmitt-Thompson Triage Protocols are considered the gold
What Are Blue Bloaters and Pink Puffers, and How Can Nurse Triage Address Them?
Blue bloaters and pink puffers are two terms that were adopted back in the 1950s to describe two phenotypes (observable symptoms) of patients suffering from chronic obstructive pulmonary disease (COPD). Specifically, blue bloaters referred to chronic bronchitis, while pink puffers meant emphysema. Since that time, physicians have transitioned away from using these terms. Read on to learn why, and how telephone nurse triage can help
TriageLogic’s Dr. Charu Raheja Featured in Florida 500
TriageLogic is excited to announce that its CEO, Dr. Charu Raheja, has been selected by the Florida 500 as one of the most influential executives in the state. As noted on its website, the purpose behind the Florida 500 is to provide recognition for business leaders through an “immense, year-long research initiative by the editors of Florida Trend.” Read on to learn more about this
Better Ways for Your Practice to Manage Patient Phone Calls This Winter
It’s no secret that when temperatures drop, medical offices experience a surge in patient phone calls — particularly when it comes to the flu, COVID, and respiratory syncytial virus (RSV). Is your practice prepared to take on more patient requests during the winter months? Today, we’re sharing our solutions to help manage patient phone calls. Front Desk Message Intake When a patient calls a medical
Technology Solutions to Lower Healthcare Costs for Insurance Companies
As we know, healthcare costs take a huge toll on the American health system. As reported by CMS, U.S. healthcare spending grew 2.7 percent in 2021, reaching $4.3 trillion or $12,914 per person. Providers aren’t the only professionals in the healthcare industry who can control healthcare costs. Health plans like yours can optimize their spending by adding services that decrease the use of more expensive,
Press Release: TriageLogic Announces MedMessage Assist Tool That Protects Doctors’ Offices From Malpractice Liability
When medical providers miss patient phone calls, does that make them liable for poor health outcomes? That’s the argument being made against one Wisconsin doctor facing malpractice complaints after neglecting to respond in a timely manner to their patient, who later died. On the other hand, better medical message intake by front desk receptionists can improve patients’ access to care, ensure timely callbacks from doctors,
Guidance for Triage Nurses About Bed-Wetting Concerns: Navigating Conversations on Nocturnal Enuresis
Bed-wetting, also known as nocturnal enuresis, is a frequent point of discussion in pediatric triage. Triage nurses tend to receive calls that involve caregivers looking for advice and a better understanding about underlying causes. Read below for tips designed to arm triage nurses in these interactions. Your nurses can use them to speak confidently with caregivers, provide preliminary guidance, and reassure them about bed-wetting concerns.
Schmitt-Thompson and TriageLogic Share Commitment to Up-to-Date Care Advice for Patients
Health care is constantly evolving. We’re not simply talking about new discoveries and medical procedures; we’re also referring to providing better care advice for patients who are trying to understand their symptoms. That’s why it’s critical that organizations like Schmitt-Thompson and TriageLogic continually update their information and upgrade their services. When providers have access to evidence-based solutions, they can better educate patients, improve engagement, and
Revolutionizing Patient Access With Remote Health Care
In the world of medical care, accessibility is paramount. Traditional healthcare models may limit access due to geography, patient finances, or a lack of qualified medical professionals. Remote health care is the solution to bridge these gaps. Today, we explore how it has ushered in a new era of patient access, focusing on nurse triage, remote patient monitoring, and real-time symptom analysis for medical message
Childhood Obesity and Prevention Tips for Pediatricians: A Discussion With Ravi Raheja, M.D.
Childhood obesity isn’t just a problem in the United States. It’s a global health concern that has seen a dramatic surge over the past few decades. Not only does it present immediate health challenges for affected children, it also lays the groundwork for a myriad of health complications that can arise later in people as adults. TriageLogic’s Ravi Raheja, M.D. sat down to discuss the
This Healthcare Tool Can Empower Staff with Medical Message Intake
The healthcare industry continues to suffer a labor shortage that could have considerable long-term effects, with some estimates showing the United States could have a deficit of 124,000 physicians in the next decade. But finding enough doctors and nurses isn’t the only concern. Practices are also experiencing difficulty maintaining nonclinical staff for their medical message intake. These positions — either at the front desks of
Symptom Screening Tools Vs. Nurse Triage
When patients call their doctor’s offices, the first people to greet them are usually front desk receptionists at those practices, or nonclinical phone operators in call centers. Neither are certified medical professionals, which means that they aren’t trained to give patients feedback about diagnoses or treatment. Some practices have implemented symptom screening tools to have nonclinical operators give patients initial health reviews before speaking with
More Than Just Protocols: Critical Thinking in Nurse Triage Is Essential
While Schmitt-Thompson triage protocols are highly effective for evaluating patients’ symptoms, critical thinking in nurse triage is a vital skill providers must use when determining the appropriate dispositions for care. That’s the takeover from a recent newsletter released by Schmitt-Thompson, which you can read in full here. Below, we review several ways that nurses can practice critical thinking skills. Using Protocols as a Guideline Schmitt-Thompson
Back to School: What’s the Difference Between COVID-19, Flu, and Colds? Using Schmitt-Thompson Protocols to Evaluate Student Symptoms
As students return to the classroom, it’s common for a certain percentage to contract and spread diseases. Students recognize this fact, and — up until COVID-19 — probably gave it little thought. Now, three years into the pandemic, more parents and students are concerned about knowing the difference between COVID-19, flu, and colds. We’ve discussed before how Schmitt-Thompson protocols are valuable to college campus health
Back to School: Improving College Student Behavioral Health Outcomes With Schmitt-Thompson Protocols
It’s no surprise that more colleges are making student health a priority. Young adults of this generation have had to deal with more types of mental health concerns like depression and anxiety, not to mention a potential fall wave of COVID-19. To improve college student behavioral health outcomes, campus health centers need to have the best tools available for evaluating student symptoms, particularly over the
How Do You Improve Phone Messages in a Medical Office and Avoid Mistakes?
Have you ever received a message that a patient needed a prescription refill, only to find out that it was something more serious? Or perhaps your nurses weren’t given enough information to identify the severity of a patient’s symptoms? While these may not seem like immediate concerns, these types of medical message errors have the potential for dangerous (even fatal) results for those patients, not
Type 1 Diabetes Management: Improve Patient Care and Increase Revenue with Remote Patient Monitoring
For endocrinologists, type 1 diabetes management comes with its own set of challenges. Foremost among them is the constant need to monitor each patient’s blood sugar levels, which involves significant time commitments from healthcare providers and staff. For most treatment plans, patients must contact their endocrinologists’ offices when they identify abnormal blood sugar levels so that office staff can evaluate their requests and notify doctors
Nurse Triage for Morbidity and Mortality: Save Lives and Lower Healthcare Costs
We recently discussed why a nurse triage service is important for helping patients avoid unnecessary ER visits. The same holds true for those patients who have serious conditions, but hesitate to seek emergency care. Read on to learn why implementing nurse triage can reduce patient morbidity and mortality, and lower the associated healthcare costs at the same time. Why Patients Delay Care Many patients can
Nurse Triage Saves Unnecessary ER Visits
Every year, plenty of people mistakenly think their symptoms are serious enough to warrant a trip to the emergency department. However, data shows that in two-thirds of these cases, ED visits are “avoidable” and “not an actual emergency.” While the mindset of “better safe than sorry” may make sense to patients, their unnecessary ER visits can actually be problematic — to them, other patients, and
Case Study: Improving Medical Message Intake With Augmented Intelligence for Your Operators
How accurate are the medical messages that your nonclinical operators send to your providers? According to Gilman and Bedigian, LLS, a law firm that specializes in medical malpractice, one of the biggest factors that leads to a lawsuit is when operators don’t send critical messages to doctors immediately. In fact, we have found that out of all emergency messages, about 30 percent do not accurately
Integrate Nurse Triage Software with EHRs: Advances in a Modular Triage System
Today’s push for all-things-digital extends well into healthcare, particularly when it involves nurse triage and electronic health records. Whereas triage nurses were once strictly phone-based roles, they now utilize telehealth with patients to discuss symptoms over video conferencing, or review patient vitals through remote patient monitoring (RPM). These new services are often viewed positively, but they do raise concerns from some providers who are looking
Enhancing Quality and Safety in Nurse Triage: Introducing Automated QA For Nurse Calls
Thanks to the expansion of telehealth, patient interactions are being conducted increasingly via phone, video chat, and texting solutions. At the forefront of this technology shift are triage nurses, whose roles are indispensable for evaluating patient symptoms and asking questions to determine the right levels of care. But with increasing staff shortages, how do doctors and medical call centers adequately measure nurse triage quality assurance?
Nurse Triage Advice for Dehydrated Patients
As we celebrate July 4th and spend more time outdoors, one thing to be particularly aware of is the risk of becoming dehydrated. Even for the portions of the US that aren’t affected by dangerous heat waves, hot weather can still pose a risk. For triage nurses, it’s also vital that they know what protocols to use when this condition may be affecting their patient
Enhancing Patient Triage: Overcoming Medical Message Intake Challenges
Medical message intake challenges, such as those related to properly vetting patient calls, continue to pose significant obstacles in urgent care settings. Despite its prevalence, the traditional red flag screening system has inherent limitations in accurately assessing patient symptoms and gauging their severity due to potential reliance on incomplete information provided by patients. As a result, delays in patient care can occur. To address these
Do you Have Operators Taking Medical Messages? New Software Makes It Easier to Train, Ensures Relevant Messages, and Increases Doctor Satisfaction
Traditional training for nonclinical operators to perform medical message intake often requires about a month: first, a week to learn how to be an operator, then an additional two for memorizing industry terminology, keywords, and patient symptoms that could be red flags for greater health complications. This is usually a manual process with operators who have no medical training, which means it’s both time-consuming and
An Essential Checklist for Evaluating Your RPM Vendor
Remote patient monitoring (RPM) has revolutionized healthcare by enhancing access to care, improving patient outcomes, and reducing provider costs, particularly when it comes to chronic care management. Successful RPM programs offer clarity over patient data, including vitals like blood pressure and pulse ox, to identify early warning signs of potential health conditions. As this innovative technology continues to evolve, however, providers must be sure to
TriageLogic’s Dr. Ravi Raheja to Discuss Using Technology to Assist Triage Nurses at HCCT Conference
There are those in the healthcare community who may feel uneasy by the prospect of artificial intelligence (AI) being used in their respective fields. In our experience, however, technology can be used to assist in healthcare to make jobs more efficient for your staff and give providers more time with patients. That’s the focus behind an upcoming session co-presented by TriageLogic’s CTO, Dr. Ravi Raheja,
Switching Nurse Triage Companies? Here Are the Key Features to Evaluate
Nurse triage is essential for managing patient calls both during and after normal business hours. If you outsource this service and aren’t satisfied with their current performance, you may decide to review other available options. Issues to consider include how triage nurses interact with your patients, whether they use appropriate protocols, customize your orders, etc. Here are the key features you should consider when evaluating
Comprehensive Approach to Nurse Training for Telephone Triage
Telephone triage nursing is a specialized sector in the healthcare industry that requires a unique skill set. Training nurses for telephone triage is a rigorous process that must take into account candidate selection, self-paced learning, simulated practice, education from experienced professionals, and supervised practice. This article will walk you through each of these critical training stages. 1. Selecting Suitable Candidates The first step in the
TriageLogic Offers Services to Help Triage Call Centers Optimize Their Growth
The demand for triage nurses is constantly growing, as is the opportunity for nurses to grow their nurse triage call center. The main challenge nurse triage services encounter is maintaining their services and handling the administrative burdens of business growth. If that includes yours, TriageLogic wants to help you overcome these obstacles and scale your operations through our managed nurse triage services program. It allows
TriageLogic’s Nurse Triage Service Receives Glowing Reviews From Client: “A 20 Out of 10.”
At TriageLogic, our primary focus has always been to help patient callers understand the severity of their symptoms and the best way to address them. That’s why, when our nurse triage service received a glowing evaluation from a medical auditor, we reached out to discuss which aspects were the most effective from their perspective. Read on to learn more about their rave review when posing
3 Reasons Why Triage Nurses Need to Train With Simulated Patients
Simulated patients can take many forms, yet they all serve the same purpose: to provide a safe and controlled environment for nurses to practice their skills. Nurses can make mistakes and learn from them without putting real patients at risk. Some simulated patients have been standardized patients (SPs) who have been coached so well that clinicians may not know the difference. Now, the development of
8 Skills That Are Essential to Your Nurse Triage Training
Triage nurses play a critical role in helping patients determine whether they should be seen in-person by a doctor, or can manage their symptoms at home. But triage education can also be a challenge, especially because nurses must understand the best ways to assist patients they cannot see. Some medical schools offer nurse triage training, but there are several skills that may not be taught
Why Should Doctors Care More About the Quality of Their Medical Answering Services?
Doctors receive patient messages for a variety of reasons, including health concerns, prescription refill or appointment requests, and questions about test results. Medical answering services have become an essential part of the healthcare system for fielding these messages, while providing round-the-clock communication and support to patients and providers. Medical answering services allow doctors and nurses to prioritize their time and focus on more complex and
Press Release: New White Paper From TriageLogic Helps Operators Improve the Accuracy of Medical Messages to Providers
TriageLogic has released a white paper that shares data they’ve compiled about the use of artificial intelligence (AI) and augmentation to benefit medical message intake. Normally, when patients call their providers, they’re first greeted by nonclinical operators, like front desk agents or call center representatives. These operators determine the reasons why patients are calling, and forward those messages to the appropriate nurses or providers for review.
AI in Healthcare: A Valuable Tool for Nurse Triage, But Not a Replacement
The advent of artificial intelligence (AI) has revolutionized several industries, and healthcare is no exception. AI applications have already proven invaluable when it comes to diagnostics, patient care, and personalized treatment plans. While these are all certainly impressive, it should be noted that AI in healthcare is still only a tool, not a replacement for the unique human qualities of interaction and empathy. One area
Why Don’t Nonclinical Message Takers Have Protocols Like Triage Nurses?
When a patient calls their doctor’s office, the following series of events usually takes place: a nonclinical operator greets the patient and takes a message about why they called; the operator forwards the message to a triage nurse; the triage nurse calls the patient back and uses Schmitt-Thompson protocols to evaluate their symptoms. These protocols use the severity of those symptoms to determine whether the
How to Start — and Grow — Your Nurse Triage Business
Have you recently created a telephone or telehealth nurse triage business, or are you looking to expand one that you currently operate? Doing either may seem difficult, which is why TriageLogic has developed solutions that can help. While these are available for you to read in more detail below, we’d also like to first provide a recap for those who may need one about what
Medical Call Center Software That Tracks Nurse Productivity and Patient Care Dispositions
Data is king in today’s health care. Physicians who aim to provide quality care to their patients — and make the best budget-based decisions for their resources — must be able to track and measure a variety of metrics. When looking at the productivity of remote patient care and telephone nurse triage, two of the most critical are nurse triage productivity and patient care dispositions.
What Is the True Cost of Inaccurate Medical Messages?
If you use a medical answering service to manage your patient calls, do you have a means of measuring their accuracy? We ask because the cost of inaccurate medical messages can be substantial when they lead to severe health outcomes for patients. Let’s review why medical answering services need help, what solutions are available, and how you can reduce liability for your organization. Why Medical
TriageLogic Reflects on 2023 Initiatives Amid GrowFL Celebration
TriageLogic was excited to attend last week’s celebration for GrowFL’s Florida Companies to Watch. As one of the top 50 selected honorees, we’re proud to be recognized as a business that’s projected for significant growth in the coming years, anticipated both in terms of company size and in our product offerings. Read on to learn more about the purpose behind GrowFL, and the powerful initiatives
Important Tips for Triage Nurses When Addressing Heart Health for Patient Callers
February may be American Heart Month, but it’s an aspect of health care that’s relevant year-round. According to the CDC, cardiovascular disease is still the leading cause of death for men and women in the United States, which means your triage nurses need to know how to address patient callers who are experiencing heart health-related symptoms. Here are our suggestions for the best ways to
Southern Voices Sees Remarkable Accuracy for Their Medical Answering Services After Adopting an Artificial Intelligence Module to Guide Operators
Every time a patient calls your practice, you want to make sure that their symptoms are noted fully and addressed in the appropriate window of time. However, this may not always happen when they speak with nonclinical operators (those who man front desks or work at medical call centers) because operators may not recognize important follow-up questions to ask based on the symptoms that are
TriageLogic Announces Nurse Triage AI Training for Hospitals and Organizations
TriageLogic is excited to offer a new, two-week course for triage nurse trainees. It expands on the concepts and procedures touched on briefly in its Learning Center, while incorporating elements of machine learning: a nurse triage AI training simulation that mimics live patient callers. Before explaining how this AI training works, here is a brief overview about nurse triage, and what its core benefits are
Triage Nurses Can Now Use Secure Chat With Doctors to Improve Patient Care and Efficiency
Traditional HIPAA-secure chat features require doctors to download apps to their phones and then register them before sending and receiving messages. Most of these secure messaging apps also cost anywhere from eight (8) to twelve (12) dollars per doctor on a monthly subscription. TriageLogic has taken a different approach by offering secure texting and chat for free as part of our after-hours nurse triage. Additionally,
Press Release: Checklist to Ensure Patient Care Quality in Nurse Telehealth Triage
How do you ensure patient care quality when it comes to nurse telehealth triage? Whether you use an outsourced nurse triage service or you want to license software and use your own team, follow this checklist when addressing each and every patient caller. Not only do these important items minimize liability with remote care, but they also ensure a high quality of care for patients and
Tips for Medical Answering Services to Improve Agent Satisfaction and Message Intake
Many practices hire nonclinical staff to answer phones and pass along medical messages to nurses and physicians. In addition, companies known as medical answering services may be contracted by doctors’ offices to handle overflow calls during the day, as well as those that come in after business hours. While their work is very beneficial, maintaining these operators can come with a few challenges. Here are
Care News – Winter 2022/2023
Welcome to TriageLogic’s Care News! In this issue, we discuss: Our latest breakthrough in medical scripting using artificial intelligence. Our digital tools to address high call volumes of RSV, flu, and COVID. Our efforts to help the local community. How providers can overcome the challenges of implementing an RPM program. Tips for triage nurses when dealing with difficult patient callers. TL Care Newsletter Letter From
What Types of Telemedicine Should You Add to Your Practice?
While telehealth and telemedicine were both expanding in use prior to COVID-19, it’s safe to say that the pandemic pushed them to the forefront of care. In many ways, these have been widely accepted among medical professionals as effective alternatives to in-person appointments. Obviously, most health screenings and tests can’t be performed remotely, but there are several types of healthcare services that can. Here are
Letter From Our CEO: Healthcare Technology and Medical Scripting Are Key Drivers for TriageLogic’s Solutions
Nurse triage has always been about guiding patients to better health outcomes. Our registered nurses are available 24/7, and they guide patients using Schmitt-Thompson protocols and custom doctor orders. In addition, our myTriageChecklist software gives office nurses the ability to follow protocols and properly document interactions and symptoms when patients call their doctors. While we frequently tout the benefits of outsourcing this service and software,
TriageLogic’s Dr. Ravi Raheja Talks Nurse Triage With Jacksonville Buzz
Dr. Ravi Raheja, CTO and Medical Director at TriageLogic, had the pleasure of sitting down with Adrienne Houghton with Jacksonville Buzz to discuss the nature of nurse triage, its influence on telehealth, and what he sees for the future of healthcare technology. You can watch the full interview below, or read on to learn more about some of the particulars. The History of TriageLogic When
Letter From Our CTO: Improve Medical Message Intake and Patient Engagement Despite RSV, Flu, and Nurse Shortage
Healthcare networks may have made it past what was arguably the worst of the COVID-19 pandemic, but they’re still experiencing challenges when it comes to available resources and medical staffing. This is in no small part due to the surge in RSV and flu cases this year, coupled with a growing nurse shortage. However, in conjunction with our long-standing, outsourced nurse triage services, TriageLogic offers
How Triage Nurses Should Respond to Frustrated and Angry Patient Callers
The holidays certainly don’t have a shortage of healthcare needs. Many of those will be communicated by way of frustrated or angry patient callers for your nursing staff. Here are the steps your organization can take in order to manage those calls and ensure that patients still see the appropriate providers in the appropriate windows of time. Calls From Angry Patients When any patient loses
How to Maintain Healthy Habits During the Holidays
While the holidays are often the time of year for joy and family gatherings, they’re also when healthy decisions tend to go on vacation. This can be the result of stress, travel plans, busy end-of-the-year work schedules, juggling kids, consuming more alcohol at parties, coping with seasonal affective disorder or depression, as well as a host of other potential factors. That’s why we’ve compiled a
Cold vs. Flu, or RSV? How Telehealth Nurses Can Use Triage Protocols to Address All Three
Since COVID-19 restrictions have been eased, this fall is already experiencing a surprising surge of respiratory syncytial virus (RSV) in conjunction with flu and the common cold. Telehealth nurses have experienced a roughly 20% increase in patient call volumes and winter hasn’t even started. While RSV symptoms are typically cold-like in appearance, the virus can be detrimental to infants, older adults, and those with medical
Clinical Review Shows How MedMessage Assist Substantially Improves Patient Caller Safety
Patient callers with medical symptoms require medical professionals who can respond within specific callback windows, based on the severity of those symptoms. While it depends on the practice, nonclinical personnel like Answering Service Operators (ASOs) are often the first points of contact for these calls. However, because ASOs aren’t certified medical professionals, it’s easier for them to overlook or underreport symptoms that are actually urgent,
What Should You Look for in Nurse Triage Software?
Telephone nurse triage is a valuable means for healthcare organizations and medical call centers to evaluate patient caller symptoms and direct them to the appropriate care. Making sure that your triage is as accurate and standardized as possible often depends on the software available to your nurses. That’s why we’ve developed a checklist of the main features we think are the most important to look
From Basement Faxes to Remote Nurse Triage: The Story of TriageLogic
TriageLogic was initially conceived for two reasons: to overcome many of the technological challenges to telephone nurse triage, and to allow triage nurses greater flexibility and support in their roles. But we’re not simply a company that provides nurse staffing solutions. We’re a healthcare partner that provides technology-enabled services, licensed software, and expertise in all areas of telephone (and now telehealth) medicine. Here’s how we’ve
Case Study: How a Hospital System Standardized Care With Nurse Triage Software
As a hospital network grows, it can be difficult to standardize health care. This is especially true when it comes to nurse triage, where patient callers are evaluated on their symptoms and instructed on the types of care they should seek, either from their PCP, the ER, or at home. Standardizing nurse triage doesn’t simply come down to assessing who’s answering your patient phone calls
TriageLogic Makes Honoree List for GrowFL’s 12th Annual Florida Companies to Watch
GrowFL Florida Companies to Watch is a statewide competition that identifies second-stage businesses that are expected to see significant growth over the next several years. TriageLogic is thrilled to announce that we’re among the top 50 selected in 2022! Read on to learn more about the competition, and some of the products and services that helped TriageLogic secure its spot. History of GrowFL Now in
Case Study: Health System Sees the Benefits of Nurse Triage On Call
As health systems grow, they may find it difficult to treat patient calls and requests equally across all providers in their network. This is where telephone nurse triage programs can be extremely beneficial, including the one we implemented for a large health system in the Midwest. Here’s why they chose our outsourced solution, Nurse Triage On Call. Our Health System Client Our client came to
How Accurate Are Medical Messages From Patients?
When patients call your practice, who is the first person they speak with: a front desk attendant, a nurse, or an Answering Service Operator (ASO)? We ask because these are often the individuals tasked with relaying the reason for the call to the medical provider. If these medical messages from patients are inaccurate or incomplete, they can lead to delayed health care and negative outcomes.
TriageLogic in the News: JaxUSA Award and Jacksonville Daily Record Spotlight
TriageLogic is proud to announce that our contributions to the healthcare industry have been recognized in the local news as a recipient of the JaxUSA Innovation Award, in addition to a recent spotlight in the Jacksonville Daily Record. Here’s the scoop on both, as well as the latest news and updates from within our own organization. TriageLogic in the News: JaxUSA Award Nelson Bradshaw, managing
Press Release: TriageLogic Publishes Ebook on How to Create a Successful RPM Program
While healthcare providers acknowledge the value of remote patient monitoring, many have found it difficult to establish a successful RPM program. TriageLogic recently published an RPM ebook that outlines the common reasons why providers may experience setbacks with implementation, along with the steps they can take to overcome them. These solutions have been shown to reduce medical expenses, offer income to providers in the form
Press Release: TriageLogic Offers New Artificial Intelligence Tool for Medical Messages
TriageLogic is proud to announce its new patent-pending, Artificial Intelligence-based (AI) tool for medical message takers. Known as MedAnswer Assist, this freestanding module prompts Answering Service Operators (ASOs) with the appropriate questions to ask patient callers to verify whether they’re experiencing symptoms that warrant urgent medical evaluation. The following breaks down why this technology is so revolutionary, how it benefits medical answering services, nurses and
Medical Answering Service Case Study: Improve Medical Messages with Artificial Intelligence
In the United States, about 100 million messages are relayed to doctors and nurses every month. About one in six calls have a symptom that needs to be evaluated urgently. However, those urgent symptoms aren’t always conveyed accurately to providers. This is because nonclinical operators usually take messages from patients and send them to doctors and nurses. Neither operators nor patients are trained medical professionals,
Are You Experiencing a Nursing Shortage? TriageLogic Can Help
A nursing shortage was already looming before the pandemic. Since then, it’s only gotten worse. Many nurses are ready for a break from the bedside and would rather have options that are more flexible or remote. Ninety-two percent of surveyed U.S. nurse leaders expect this shortage to intensify, and predict that little time is available to avoid it. Let’s discuss what has led to this
Solutions Your Practice Can Use If It’s Experiencing Challenges With RPM
Remote patient monitoring (RPM) has already demonstrated its ability to improve patient care and generate revenue. Its home-based, wearable devices have been particularly useful for the long-term treatment of chronically ill patients. Yet there are many practices that have been slow to adopt this service, begging the question: why the wait? Read on to learn more about the potential challenges with RPM that they’ve encountered,
New Monkeypox Nurse Triage Protocols Are Now Available
Cases of monkeypox have risen considerably over the last few weeks, prompting the Department of Health and Human Services (HHS) to declare it a public health emergency. In response, new monkeypox nurse triage protocols are now available from triage protocol authors, Dr. Schmitt and Dr. Thompson, to evaluate virus symptoms for patient callers. Read on to learn about this update, and how you can incorporate
TriageLogic’s CEO and CTO Join Florida Leadership Organizations
TriageLogic is excited to announce that its CEO, Dr. Charu Raheja, and its CTO, Dr. Ravi Raheja, have both been accepted into leadership programs for the state of Florida. Read on to learn more about each organization, its purpose, and what Charu and Ravi have planned based on these opportunities. Charu Raheja to Participate in Cornerstone The Cornerstone Class is part of Leadership Florida, an
What Is The Best Nurse Triage Software That Includes Free Training for Nurses?
The number one priority for all telehealth and telephone triage nurses is to make sure that patient callers are directed to the appropriate levels of care in the proper windows of time. While this may initially seem difficult over the phone, triage nurse software ensures that nurses ask the right questions, document calls properly, and choose the right disposition for each caller. There is one
Press Release: TriageLogic Announces SOC 2 Type II Reporting for Its Nurse Triage Software
Update, October 2026: TriageLogic has since completed its SOC 2 Type 2 audit and maintains a current SOC 2 Type 2 attestation. SOC 2 is an independent attestation report covering a defined review period, not a certification. The original 2022 announcement follows below. SOC 2 certification represents the highest degree of excellence in data systems and operations control. Certification comes in two stages: an initial
5 Ways to Ensure Optimal Nurse Triage Coverage for Any Patient Call Volume
Does your team have difficulty maintaining the appropriate nurse triage coverage due to unpredictable patient call volume? This is especially true when calls come in waves, or right after doctors’ offices have closed. While many of the reasons for these calls may be non-urgent — a prescription refill request, for instance — nurses should never assume that they are until they have the opportunity to
Care News – Summer 2022
Welcome to Care News! In this issue, we highlight TriageLogic’s latest secure texting tool; Charu Raheja’s recent status as an honoree for the Jacksonville Business Journal’s “Women of influence 2022”; the continued benefits of remote patient monitoring (RPM) programs; self-care tips for healthcare professionals; and much more! TL Care Newsletter Letter From Our CEO: The Best New Technology for Improving Your Nurse Triage Performance Charu
Letter From Our CEO: The Best New Technology for Improving Your Nurse Triage Performance
In spite of overcoming what has arguably been the worst of the COVID-19 pandemic, the healthcare industry is still overstressed. Nurse availability is of particular concern, as many nurses are seeing delays in becoming licensed. Burnout and turnover also remain high in the healthcare industry. TriageLogic has developed technological tools that can ease these burdens and help improve nurse triage performance. In this edition, we
Letter From Our CTO: Telehealth Transformation Requires Patient Data Protection
In recent years, we’ve seen an increased demand for transformative care like remote patient monitoring (RPM) and telehealth nurse triage. Conversely, we’ve also seen an increase in data hijacking, ransomware, and other digital threats to our industry that have forced organizations to increase their investment in technology to protect patient data. As a service provider, we believe that it is our job to establish the
Case Study: How Do Triage Nurses Help Suicidal Patients?
Depression and suicide have been on the rise, up 33% from 1999 to 2017. One way to prevent suicide is by implementing a strong telephone nurse triage. We’ve seen firsthand how it can benefit patient callers considering self-harm by establishing a rapport and getting them timely medical assistance. We’ve even had instances where our own nurses have been thanked by suicide callers for being there
How Can Answering Service Operators Help Your Triage Nurses Know if a Call Is Urgent? A New Tool for Answering Services
It’s every triage nurse’s responsibility to get a patient caller to the appropriate care in the appropriate window of time. Nurses taking patient phone calls usually work on a callback queue and are trained to prioritize calls based on the symptoms collected by the answering service. So how do nurses know if a call is urgent and needs to be answered immediately? It may be obvious
Charu Raheja Named One of JBJ’s “Women of Influence 2022”
TriageLogic is proud to announce that its CEO, Charu Raheja, has been named one of the Jacksonville Business Journal’s “Women of Influence 2022.” Below are excerpts from that article, her thoughts on why TriageLogic has been so successful when it comes to patient health, and the excitement she has for the technology and innovation yet to come. Evolving Nurse Triage Charu has been a big
Choosing the Correct Protocol in Nurse Triage: An In-Depth Discussion of Fever Protocol
As part of the nurse triage process, nurses need to select guided protocols to evaluate patient symptoms and make decisions on their care dispositions. Which protocol a triage nurse uses depends on the symptoms. However, one symptom often presents itself in conjunction with others: fever. When this happens, it may be tempting to select the fever protocol, but a triage nurse should only use it when
How to Address Infant Health Risks Using Telephone Triage
It can be difficult to triage infant health risks over the phone due to the fact that these patients are unable to verbalize why they don’t feel well, or where they’re experiencing discomfort. Triage nurses must know how to obtain the necessary health information from the parents or guardians who call on their children’s behalf. They must also keep in mind that callers may be
Case Study: How a Triage Nurse Uses Protocols for Tick Bites
As the weather heats up, daylight lasts longer, and people spend more time outdoors, tick bites become more common. Ticks are usually active during April to September, and the CDC notes that they often show up “in grassy, brushy, or wooded areas,” on animals, or even as close as your own backyard. In the event that one of your patients notices the tell-tale sign of
Should Nurse Triage Call Centers Record Phone Calls?
Why should you record your triage calls? That may sound like a silly question, but not everyone does — and that’s a risky decision when it comes to maintaining high levels of quality assurance. Recording your calls will keep nurses accountable, mitigate liability against them and your practice, and provide oversight to identify potential training needs. Here’s more about why each of these reasons are
How Effective is Remote Patient Monitoring (RPM)?
Remote patient monitoring (RPM) was a welcome addition to patient care in a time of social distancing. Now that many places are beginning to open back up, and mask mandates are going away, healthcare providers are reviewing their data to see how effective these RPM programs have been — and whether they’re worth continuing. Based on those findings, we’re confident that RPM is here to
Average Times for Patient Call-Backs From Nurse Triage: Emergent, Urgent, and Non-Urgent
Many telehealth nurse triage departments rely on patient call-backs to help address those with the most pressing medical needs. But how are these calls prioritized, and what call-back times are appropriate when it comes to emergent, urgent, and non-urgent symptoms? Below, you’ll find a full breakdown of the policies we follow in our own nurse triage call center. But first, let’s review why call-backs are
How Do You Train Triage Nurses?
Training triage nurses is different than training nurses for in-person patient interaction for a couple of reasons: 1) triage nurses cannot see or touch their patient callers, which means 2) they need to ask appropriate questions to clarify each patient’s concerns and evaluate all relevant symptoms. To do this effectively, nurses must be educated on how to use standardized triage protocols, document patient calls thoroughly,
How a Telehealth Triage Nurse Determines if a Child’s Cough Is a Concern
A child’s cough can be a point of concern, especially to new parents. This was the case even before the COVID-19 pandemic, when this symptom accounted for the second highest number of triage calls. Now, it’s even more important that telehealth triage nurses are available to address this concern and confirm whether it’s severe enough for parents to take their children to the ER. Here’s
Are You Experiencing a Nursing Shortage? Outsourced Telehealth Triage Can Help.
You’ve probably heard about the prevailing nursing shortage that’s grown since the beginning of the COVID-19 pandemic. Chances are, your organization has experienced its effects to some degree. But early retirement and employee burnout aren’t the only reasons for the lack of available nurses. It’s also due to surprising delays in nurse licensing. According to NPR, this isn’t an isolated incident, especially in states that
Secure Texting Without an App Expedites Patient Care in Nurse Triage
For those practices looking for ways to improve their nurse-doctor communications, having a secure texting feature can be an invaluable — and often lifesaving — resource. However, the constant download of new apps can make it difficult to manage that communication with multiple doctors. TriageLogic has developed a process for a nurse to securely chat with a doctor without the need to download an app
Who Can Perform Telephone Triage
Telephone triage is one of the most effective ways to get patients to the right kind of care in the appropriate amount of time. But who has the ability to perform this service, and what requirements do they need in order to be effective? Consider the following factors before implementing your own solution. Registered Nurses All telephone triage should be performed by registered nurses. While
Decrease Patient Liability Using Nurse Triage Software
Patient phone calls, and questions about whether or not their symptoms require an office or emergency visit, are part of every busy medical practice. However, how do you train your nurses to ensure that they give the appropriate care advice every time, while documenting caller information, symptoms, and dispositions? If your team wants to decrease patient liability on these calls, implement software with medical protocols
Adding Nurse Telehealth Protocols to your CRM
Customer relationship management (CRM) tools are often used by marketing and sales teams to grow new business. Healthcare organizations can benefit from them too, and have been using them increasingly for patient engagement. These systems can be used to send targeted outreach to educate and empower your patients on how to manage their own health, and to guide them along personalized plans for care. Salesforce
Case Study: Hospital System Partners with TriageLogic for Customized Triage Software and Call Center Support
Since the beginning of the pandemic and the push for social distancing, telehealth triage and outsourced nurse call centers have become invaluable components for evaluating callers’ symptoms and guiding them to the appropriate levels of care. It is important that your triage nurses have software with standardized, guided protocols to ensure patient safety and allow for continuity of care. Having software that can customize to
Self-Care Tips for Physicians, Telehealth Triage Nurses, and Office Managers
Due to the long hours they work and the number of patients they see, it can be easy for physicians, nurses, and office managers to neglect their own wellness. That’s even before tacking on the increased volume in COVID-related calls that many health systems are experiencing, and the mental health concerns often seen during the winter months. All of these factors reinforce how necessary it
The Best Analytics to Benefit Your Nurse Telehealth Triage
The primary purpose for all of your telehealth triage nurses is to get their patient callers to the appropriate levels of care. To do so effectively, your team needs to understand as much as possible about your patients: what their typical needs are, what times they’re more likely to call, and how to schedule your nurses to meet that volume. That’s why TriageLogic offers integrated
How Telehealth Triage Nurses Can Address Mental Health Calls During Winter
Much like the holidays that precede them, the winter months usually see an uptick in reported mental illness. These include seasonal affective disorder (SAD), depression, and suicide, and are reflected in the types of patient calls received through nurse triage. Because these mental health cases demonstrate similar symptoms, it’s important that your telehealth triage nurses have the tools to properly address each. SAD Although cases
Telehealth Triage Calls Are Taking Longer. Here’s Why, and How to Solve It.
The uptick in patient calls that telehealth nurses first witnessed before the holidays is not letting up, and the reason seems clear: the Omicron variant of COVID-19 has become a concern for a lot of people. Our team has noticed that these calls aren’t simply increasing in volume, they’re also increasing in duration. Callers’ fears often require reassurance before nurses can even begin triaging their
Care News – Winter 2021/2022
Welcome to Care News! In this issue, we discuss the importance of physical safeguards within healthcare’s cybersecurity; how telehealth triage nurses can avoid liability on patient calls; new triage protocols from Dr. David Thompson for hospice care; TriageLogic’s ranking on last year’s Inc. 5000 Fastest-Growing Private Companies list; and much more! Care News – Winter 2021/2022 Update – Dr. Charu Raheja Letter From the CEO: Telehealth
Telehealth Triage Nurses See COVID Call Surges Comparable to 2020
Patient calls regarding COVID-19 have reached or exceeded what triage nurses experienced at the very beginning of the pandemic. This is due to the prevalence of the Omicron variant which overtook Delta before the holidays, and has since escalated anxiety and fear due to its high transmissibility even among the vaccinated. Hospital systems are already stressed in many states, says NPR, “where the number of
Letter From the CTO: The Latest Nurse Triage Tech Integrates Healthcare Data and Enhances Its Security
2021 was an exciting year to say the least, and I’m not referring to the pandemic. The healthcare industry problems that we learned from in 2020 led us to ramp up our investment in technology for integrating healthcare services and enhancing the security of patient data. Here are just a few of the improvements our organization has been able to accomplish to help our hospitals,
Letter From the CEO: Telehealth Changes Needed in 2022
As we welcome the new year and take stock of 2021, I’m excited to reflect on all of the developments we’ve seen when it comes to telehealth. Digital visits are now a standard practice for many providers that patients have eagerly adopted. While this service has certainly been beneficial for patient availability and social distancing, plenty of doctors and nurses still find themselves under intense
Triage Protocols for Hospice Care: A Conversation with Dr. David Thompson
Schmitt-Thompson triage protocols cover a wide range of patient symptoms in both adults and children, and have become the gold standard for dispositions on care. Now, Dr. David Thompson has developed a new set of protocols that can be used in hospice care. TriageLogic is fortunate enough to have had the opportunity to learn from him directly about how these protocols were developed, their purpose,
Healthy Holiday Habits From Telehealth Nurses in the 2nd Year of COVID
It’s no surprise that the holidays are a difficult time for maintaining healthy habits. Alcohol consumption tends to go up, which increases the urge to eat more. Additionally, family gatherings, stress, as well as cases of seasonal affective disorder and depression can all contribute to higher rates of communicable disease. On top of that is the continued influence of the COVID-19 pandemic, the more recent
Customize Your Path to Care Using TriageLogic’s Schmitt-Thompson Protocol Editor
As telehealth evolves, healthcare organizations are expanding nurse capabilities in areas like telephone triage, remote patient monitoring, postop discharge, and chronic care management. This requires both flexibility and the means to adapt nurse telehealth protocols — including the industry standard developed by Drs. Schmitt and Thompson — to fit organization-specific needs. TriageLogic’s protocol editor is the only one on the market today with all of
The 6 Types of Difficult Calls a Telehealth Triage Nurse Should Be Prepared to Take
With the holiday months upon us, it isn’t surprising for telehealth triage nurses to see an increase in difficult calls. When we say difficult, we refer to those that are either: about cases of abuse or neglect; from unauthorized callers; about chronic ailments or repeat callers; about complicated medical or psychosocial issues; from callers who are excessively worried, anxious, or angry; and from callers who
Avoid Liability With Proper Documentation for Telehealth Nurse Triage
By the very nature of their profession, telephone triage nurses can’t physically see their patient callers. This begs the question, what kind of liability do they face when they provide dispositions for care? That’s why we were excited to sit down with D.D. Fritch, MSN, MHA, RN, a tenured clinical leader in this area of healthcare, who was happy to shed some light on the
TriageLogic Employee Spotlight: Amy Smith
Welcome to the TriageLogic Employee Spotlight. This week’s rock star is Amy Smith, a jill-of-all-trades who has been with the company from the beginning! These days, she’s primarily involved with sales and account management, but don’t be surprised if you run into her at HR, contracting, or bookkeeping. Because of everything she’s done for the company, we want to highlight what led her to a career
“Real-Time Updates” and “Triage Software Integration” Among Reasons to Use Software with Schmitt-Thompson Nurse Triage Protocols
Healthcare organizations benefit greatly when their nurse triage and telehealth services use a software with Schmitt-Thompson protocols. These have been shown to decrease unnecessary provider spend and substantially improve patient health outcomes. But what really makes these protocols the best method for dispositions on patient symptoms? Developed by Doctors As a pediatrician, Barton Schmitt, MD contributes to office-hours and after-hours protocols focused on child symptoms
TriageLogic Employee Spotlight: Barbianne Roe
Welcome to the TriageLogic Employee Spotlight. This week’s rock star is Barbianne Roe, a registered nurse since 2003. Barbianne joined our team a couple years back as a triage nurse, and now serves as our Customer Service Manager. We sat down with her recently to talk more about what drew her to a career in healthcare, and some of the experiences she’s had along the
TriageLogic’s Dr. Charu Raheja to Chair the Neurosurgery Outreach Foundation’s Benefit Challenge
TriageLogic is excited to announce that its CEO, Dr. Charu Raheja, will be chairing an upcoming benefit challenge and dinner party with The Neurosurgery Outreach Foundation (NOF) on November 13th! The event, titled A Portrait of a Pastry Chef as an Artist, will offer an exciting pastry competition as part of a fundraiser for several NOF programs: their educational surgical mission, educational award, medical equipment
Using Telehealth Nurses to Create a Concierge Practice
Concierge healthcare may sound like it’s referring to on-call doctors tending only to the super-rich, but the reality is thankfully not so narrow. These subscription-based services are often affordable to the average American, and even preferable to current insurance-driven models. But what you might be surprised to learn is that traditional doctors can use telehealth and telephone nurse triage to reduce patient costs even further
How Triage Nurses Provide Positive Patient Experiences by Phone and Telehealth
While the methods for providing positive patient experiences may have changed over time, the reasons haven’t. In fact, NRC Health’s comments from a few years back still hold up today: by attracting and retaining patients, you prompt them to “become more engaged in their own care, and develop a stronger sense of loyalty to your organization.” Our current healthcare environment means these experiences are no longer
TriageLogic Proud to Be Recognized by Inc. 5000
TriageLogic is excited to announce its ranking on the Inc. 5000 Fastest-Growing Private Companies list this year! Considering how much of a trying time it’s been for business globally — and for healthcare in particular — this recognition is all the more gratifying. It truly would not have been possible without the continued efforts of our entire team. By the Numbers TriageLogic ranked: #340 in
Physical Safeguards Your Cybersecurity Needs to Protect Patient Data in Telehealth
The past year and a half has redefined the healthcare industry. Not only have hospitals and practices quickly adapted to an emergency pandemic and a heavy demand for telehealth, they’ve also seen an increase in cyberattacks. These have placed medical organizations on high alert to review their network security, as well as their patient data and the vendors who collect it. According to a recent
Nurse Triage Case Study: Giving Appropriate Callback Instructions
Any time that a triage nurse speaks to a patient caller about their symptoms, they need to include callback instructions. These are meant to guide the patient on what to do in case those symptoms worsen. It is imperative that the nurse provides enough information to the patient so that they can identify when that change has been significant enough to warrant a callback. Case
COVID or Flu? Telephone Nurse Triage Tips for Pediatric Patients
Because we’re back in flu season, doctor offices and our nurse triage lines have received an uptick in callers who are confused and worried about whether their children have contracted COVID or influenza. Their concerns are understandable, especially when there aren’t many differences in symptoms between COVID and flu, and both follow similar treatment. Masks and social distancing last year saw a historically low flu
Case Study: Using Schmitt-Thompson Protocols to Triage Acute Pain
When addressing adult patients with acute pain, telephone triage nurses benefit from Schmitt-Thompson protocols in two ways: 1) most older adults already have chronic conditions that complicate identifying their pain’s source; and 2) they may have multiple injuries that need to be assessed and prioritized. Schmitt-Thompson protocols ensure that responding triage nurses identify all symptoms and do so in order of severity. Let’s see how
What are Schmitt-Thompson Protocols?
As telehealth gains in popularity, it’s even more important for physicians to ensure that their patients receive consistent, accurate advice on every call. When it’s in regard to a patient’s symptoms, nurses are usually the first line of care. In order to determine if those symptoms can either be managed at home, with a primary care physician, or at the Emergency Room, triage nurses need
Home Health Agencies Using RPM Will Be Rewarded by Medicare
The shift from volume-based care to value-based has extended from hospitals and doctors’ offices to home health agencies. According to Fierce Healthcare, the Centers for Medicare & Medicaid Services (CMS) created a payment model that “incentivizes quality of care improvements without denying or limiting coverage or provision of Medicare benefits for all Medicare consumers and includes updates to payment rates and policies…” This change is
What Does a Triage Nurse Do in a Doctor’s Office?
Triage nurses can play an essential role for any doctor’s office by addressing patient callers and providing the best dispositions for their care. This work can be performed during the day using a simple protocols checklist, or using more robust reporting and symptom protocols when the doctor’s office is closed. But what exactly does that look like? And how can these nurses provide consistency on
Are Answering Service Operators Asking the Right Questions?
When a patient calls a nurse triage phone line, they’re first greeted by an answering service. This includes an operator whose job it is to ask questions regarding the reason for the patient’s call, which allows patient requests to be organized into urgent and non-urgent categories for nurse triage staff to address. However, there are times when the complaint an operator documents isn’t reflective of
Press Release: Play-it Health Partners with TriageLogic on Remote Patient Monitoring (RPM)
Jacksonville, Fla., August 9, 2021 – Play-it Health, a virtual care management organization, has coupled its Remote Patient Monitoring services with TriageLogic’s telephone nurse support for patient symptom-checking and follow-up. Play-it Health has continued to provide exceptional virtual care management since the COVID-19 pandemic through the use of its Remote Patient Monitoring (RPM) program. This is one of the most effective tools that doctors can implement
Legal Perspective on Telephone Nurse Triage Documentation and Tips for Success
There’s no question that telephone triage nurses provide a valuable resource for patients seeking guidance on medical care. But like all areas of healthcare, they must also understand the legal responsibilities and liabilities involved in telephone nurse triage documentation. Here are the main points they must keep in mind to provide the most accurate dispositions and avoid legal or negligence issues: They don’t make diagnoses
Triage Nurse Explains Delta Variant: Symptoms, Vaccinations, and Prevention — An Interview With Ravi Raheja, M.D.
The most recent concern for the U.S. regarding COVID-19 has been the spread of the contagious Delta variant. It first appeared in India in December of 2020, spread to the U.K. and other countries, and is now poised to become the dominant strain stateside. This is attributed to its higher transmissibility, as well as lower vaccination rates and reduced social distancing measures. As a result,
Important Steps for a Triage Nurse Evaluating Male Abdominal Pain
When your male patients call your practice to report abdominal pain, it’s important that the responding nurse considers all possible reasons — and obtains all necessary information — to get a clear picture of the patient’s symptoms. Not only is abdominal pain fairly common, the root causes of it can vary greatly, as can the severity of its discomfort. Each case requires a triage nurse
Care News – Summer 2021
In this issue of Care News, we cover the three questions medical practices are faced with now that COVID restrictions have loosened; Dr. Ravi Raheja talks about the importance of cybersecurity for protecting your telephone nurse triage and patient data, and addresses the growing cases of COVID-19 in younger age groups; and we highlight the importance of new Schmitt-Thompson protocols that allow triage nurses to
Cybersecurity: How to Safeguard Your Medical Call Center
Healthcare organizations are recognizing the need for heightened cyber defense in the wake of increased ransomware and other malware attacks this year. Becker’s outlines the main points of entry that hackers are likely to exploit, including networks, equipment connected over the Internet of Things (IoT), personal devices, data storage, records disposal, and remote users. That last vector is increasingly important as more patient care shifts
Schmitt-Thompson Update: Telephone Triage Nurses Can Now Schedule Your Telehealth Visit
The pandemic accelerated the use of telemedicine, and indications are that it’s here to stay. Patients and families have largely embraced it as a convenient means of medical care for concerns and questions that do not require an in-person visit, while more providers — including primary care and specialists — have continued to adopt it. As a result of the increasing demand for telehealth, the
Dr. Ravi Raheja Discusses COVID Case Uptick in Teens
Over the weekend, TriageLogic’s Dr. Ravi Raheja spoke with News Channel 4 about the recent uptick in teen sickness due to COVID-19, addressed parent concerns, and offered precautions that families can take to protect themselves. What factors could be at play for a rise in cases? New strains may be making it easier for the virus to spread, as we’ve seen happen in other countries.
Letter from the CEO – How Hospitals and Practices Should Prepare for Fall 2021
The past year and a half has redefined the healthcare industry. Hospital systems and practices were forced to adapt to a global pandemic while offering chronic or emergency care. The result has been a new medical world: one with expanded telehealth, nurses triaging patient symptoms over the phone, and remote patient monitoring devices tracking vitals and offering an advanced warning against life-threatening conditions. Yet even
Press Release: TriageLogic Announces Ebook on Telehealth Trends During the COVID-19 Pandemic
JACKSONVILLE, Fla., June 7, 2021 – TriageLogic has released a study they conducted of their telehealth nurse system during the COVID-19 pandemic that analyzes caller data, protocols used, and general changes in patient behavior to shed light on the efficacy of remote care in the modern medical age. COVID-19 altered many patients’ perceptions of healthcare. So much of the population was afraid of contracting the virus,
RPM’s One Problem: Not Enough Nurses
Remote Patient Monitoring (RPM) can be one of the most effective programs you can implement to manage the care of your patients suffering from a chronic disease. Wearable devices track their vitals and send alerts to doctors when potential complications are recorded, serving as an advanced warning system for detecting problems weeks in advance before patients experience symptoms. Not only does this help your patients
Foundational Tips for Telephone Triage Nurses
Telephone nurse triage is a system that requires the work of dedicated nurses who can think on their feet in order to quickly and accurately direct callers to take the appropriate actions in any given situation. While that may sound daunting, it can become significantly easier to accomplish with basic knowledge of what to do during any caller interaction so that nurses can effectively triage
Difficult Calls: A Triage Nurse’s Guide to a Positive Call Experience
When people have health concerns, particularly when practices are closed, they may seek care from an emergency room (ER) because they are not sure about the severity of their own or their loved one’s symptoms. Telephone triage nurses use standardized triage protocols to evaluate symptoms over the phone and determine the appropriate level of care for the patient. Triage nurses must also have excellent listening
Triage Nurse Case Study: Protocol and Disposition for a Crying Newborn
As most people know, a nurse triage line is an important resource to help parents navigate early childhood. Still, it is sometimes difficult for parents to understand when calling a triage nurse is necessary for the safety of their children. In this article, we detail a case study for a call during the evening shift from a concerned mother for her 6-week-old baby. Her child
Emergency Symptoms Most Commonly Missed by Adults – A Review of Triage Nurse Calls
Triage nurses use Schmitt-Thompson protocols to determine which symptoms are serious. However, sometimes symptoms that patients don’t think are serious, such as headache or chest pains, might actually require emergency medical assistance due to their severity. By following protocols, nurses can catch early warning signs of more critical conditions and direct patients to the ER when necessary. When deciding on a course of action for
How Telephone Nurse Triage Actually Works
How does telephone nurse triage actually work? This is a common question we receive when implementing a nurse triage system. In this article, we cover the entire phone triage process from when a patient calls a nurse, to when a nurse relays the information back to the doctor. There are five steps in our URAC accredited health call center process. Nurses ensure that all callers
The 5 levels of Telephone Nurse Triage
When a telephone triage nurse evaluates a patient, she has to properly evaluate the severity of the symptoms presented to determine the correct disposition. TriageLogic nurses use Schmitt-Thompson protocols to guide them into asking the right questions, properly document information, and give patients an accurate disposition for the most appropriate level of care. There are 5 levels of telephone triage dispositions: Call 911, go to
Demographics of Patients with Urgent Symptoms in a Nurse Triage Center
We studied data from 230,000 telephone calls from our nurse triage call center from January-
October 2020. Nurses ensured that all callers received standardized, high-quality care by using
guided symptom-based protocols written by Doctors Schmitt and Thompson. During each call
we collected information about the patient’s demographics, the triage protocol used by the nurse,
and the patient’s disposition. Patients were also asked whether or not they were planning to go to
the emergency room (ER) prior to calling a nurse. In this article we focus on the callers that
ended up in the ER and their demographics.
Nurse Triage Explains COVID-19 Vaccine Protocols
The COVID-19 vaccine is here, and a new virus with a new vaccine means new protocols for triage nurses. Triage nurses play an important role in times like these; many patients have questions about the vaccine and if what they are feeling after receiving it is normal. A couple of COVID-19 vaccines require two shots spread apart to be effective, though there are new vaccines which only requires one. In this article, we’ll tell you about the new triage COVID-19 vaccine Schmitt-Thompson vaccine protocols, and what kind of outcomes to expect.
How Insurance Reimbursements Makes Remote Patient Monitoring Profitable for Healthcare Organizations
The COVID-19 pandemic has encouraged healthcare organizations and physicians to adopt remote healthcare more readily — from telehealth visits to remote patient monitoring (RPM). The need to care for patients efficiently from their homes and to assess a potential serious health problem has ushered in the future of the industry. This improves patient outcomes and decreases morbidity and mortality. Reimbursement from commercial and government health
Mental Health and Nurse Triage Calls During COVID-19
According to the Kaiser Family Foundation, 53% of American adults estimated that the COVID pandemic had a negative effect on their mental health. Looking at the data that we’ve collected during the pandemic from our nurse triage service, we begin to see a clear picture. In this article, we deep dive into the data that show us how COVID cases have impacted collective mental health.
Care News – Spring 2021 – Lessons From the Pandemic, Triaging Tips, and Covid Data E-Book
In this issue of Care News, you’ll hear from our CEO Dr. Charu Raheja about the lessons we’ve learned from COVID and how we plan to move forward. You will also hear from our Medical Director Dr. Ravi Raheja about the exciting new world of remote patient monitoring. Along with a few words from our new partnership with Analog Devices, you will be updated on important information in the remote nurse triage world!
The Gold Standard Schmitt-Thompson Protocols Get Updated With COVID Vaccine Guidelines
Drs. Schmitt and Thompson, author of the gold standard protocols trusted by most hospitals and health organizations, have released new protocols specifically for the COVID-19 vaccine.
TriageLogic and Analog Devices Join Together to Bring Remote Patient Monitoring to Healthcare Organizations
The TriageLogic team and David Brown, the Director and Marketing Development at Analog Device, sat down to talk about their partnership in bringing RPM to doctors and hospitals to monitor their chronic care patients remotely.
From the CEO: The 2020 Pandemic and Lessons for Healthcare
Through 2020 and the COVID-19 pandemic, TriageLogic has been assessing data. This data included patient symptoms, attitudes, and outcomes both in general as well as specific to COVID-19. Our goal was to share what we observed with the healthcare industry. We observed how patient behavior was impacted by breaking news and the media, and how education changed caller behavior.
Helping Physicians Implement a Successful Remote Patient Monitoring Program
In the United States, 6 in 10 adults in the United States suffer from some form of a chronic disease, such as obesity, diabetes, or heart disease. Chronic diseases are responsible for 75% of the 3.5 trillion dollars spent on healthcare each year. RPM can help alleviate that.
Dr. Charu Raheja Highlighted as Women Business Leader’s Standout Member
People are starting to make travel plans for the holidays coming up. While holiday season always mean longer work hours and less exercising for busy health care professional because of winter sickness and family gatherings, the COVID-19 pandemic has added an extra lawyer of worry and work.
Patient Calls to Nurse Triage During COVID-19
The COVID-19 pandemic has increased telemedicine visits as patients and doctors try to stop the spread of infection. The CDC reports that telemedicine visits increased by more than 50% during the first months of the pandemic. Triage nurses can work closely with doctors to provide a safe and effective way to direct patients to the appropriate level of care and help save lives.
TriageLogic® Announces Release of Comprehensive Data on Remote Nurse Triage Calls and Patients During the COVID-19 Pandemic
TriageLogic has collected data from nurse triage call centers and studied how patient behavior and use of telephone nurse triage services may have been affected by the COVID-19 pandemic.
Can Telephone Nurse Triage Cut Down on Unnecessary ER Visits During COVID-19?
Nurse triage can save money by reducing the need for unnecessary ER visits, which are costly in terms of resources and money. Each ER visit costs about $2000. Unnecessary ER visits also increase strain on healthcare systems, especially during the COVID-19 pandemic when hospitals are already overburdened.
Does Telephone Nurse Triage Save Lives during COVID-19? A Look at COVID-19 Data from our Nurse Triage Medical Call Center
Nurse triage has the potential to save patient lives. Patients often don’t know what symptoms may be signs of serious medical problems. Using a set of standardized protocols, telephone triage nurses assess patient symptoms and determine which ones are most serious and may need immediate medical attention.
Tips for Healthy Habits During the Holidays and COVID-19 Pandemic
People are starting to make travel plans for the holidays coming up. While holiday season always mean longer work hours and less exercising for busy health care professional because of winter sickness and family gatherings, the COVID-19 pandemic has added an extra lawyer of worry and work.
New Learning Center Course: Remote Patient Monitoring (RPM) – The Costs and Benefits of RPM and How to Implement a Successful Program
Triage Logic has a new triage nurse learning center course available on remote patient monitoring (RPM). The course explores the following: a. What is RPM; b. the benefits of an RPM system to both the patient and the provider; and c. how can doctor offices implement a program with minimum staff time by using both clinical and non-clinical contact centers.
Data on Nurse Triage During COVID-19
As the COVID-19 pandemic continues to underscore the need for telephone medicine, medical call centers can play a crucial role in improving the patient experience and quality of care while containing costs.
Getting to Know TriageLogic’s Medical Director – Dr. Ravi Raheja
Ravi saw that technology could be used to improve medical care and created several systems and platforms to help integrate and coordinate patient care. He has used his medical training and expertise in complex technology to create efficient systems that make quality care consistent and available to more people.
Providing Consistent Phone Care with myTriageChecklist
MyTriageChecklist helps nurses determine the most appropriate level of care when patients call with symptoms. It is a web-based, safe, and efficient solution for organizations looking to increase their quality of patient care and save on healthcare costs.
Is it the Flu or COVID-19? How to Tell the Difference
As the flu begins to spread alongside COVID-19, it is more important than ever to understand the differences between the viruses and what to do if you suspect you have been infected. Careful action and preventive measures can help keep you and others safe and reduce the burden on health systems.
The Advantage of Telephone Triage for Patients Who Need Chronic Care
Chronic care management (CCM) involves facilitating care in-between physician office visits for patients with multiple chronic conditions. Care coordination between office visits can help individuals follow their care plan, adhere to their medication regimen, and keep doctor appointments. It can also help identify and pre-empt issues with the potential to turn into health tragedies.
Strategies to Make Your Telemedicine Services Successful
Hospitals, specialty clinics, and other healthcare organizations are expanding telemedicine to provide quality services and generate revenue. With this growth and success in telemedicine, there are many options available for every organization.
Nurse Triage Solution Benefits and How to Pick Which Solution is Best for Your Practice
Practices who delegate telephone triage to solutions like TriageLogic streamline the entire process, saving valuable time. Whether you have a busy private practice in need of a phone triage system, or a hospital seeking complete after-hours call center solutions, TriageLogic has a product to meet your needs.
Tips to Ensure a Successful Patient Call
Patient triage via phone can be challenging – nurses have limited information and no visual clues to guide their decision making. Instead, they rely on years of education, hands-on-training, and instinct.
The TriageLogic Learning Center: Free Educational Material for Telephone Nurses and Medical Professionals
The TriageLogic Learning Center provides free educational material for telephone nurses and medical professionals. The courses provide a thorough understanding of nurse triage, triage protocols, and patient care.
Dr. Ravi Raheja is Honored with the Jacksonville Business Journal’s Technology Leader of the Year Award
Dr. Ravi Raheja has been honored as one of the 2020 recipients of the Jacksonville Business Journal’s award for Technology Leader of the Year. The Technology Leader of the Year award recognizes local entrepreneurs who are making innovative contributions to the field of technology and the local economy.
Exercises and Tips to Help Reduce Stress on the Body During the COVID-19 Pandemic
The pandemic means that many people are staying at home and are more stationary throughout the day. This can have a negative effect on your physical and mental health that in return can negatively affect your work. To stay motivated and keep energy levels up, there are many exercises, stretches, and tips you can complete to reduce stress on the body throughout the day.
How Schmitt-Thompson Protocols Help Hospitals and Medical Practices
Telephone triage protocols help triage nurses maintain a quality of care on a consistent basis. They are important for doctors to delegate workloads, standardize procedures, and give nurses decision support. Hospitals can use these protocols to maintain the proper flow for their patients, ensure patients are receiving the correct advice for the symptoms presented, save money, and ultimately save lives.
Tips for Triaging Rashes for Telephone or Remote Triage Nurses
Rashes are a common problem for adults and children alike, and they are one of the most common symptoms triage nurses come across. Rashes can be a problem that can be cared for at home or a symptom of something more serious.
Dr. Ravi Raheja, Medical Director of TriageLogic, Leads the Conversation in Remote Patient Monitoring
TriageLogic is leading the conversation on remote patient monitoring (RPM) as the healthcare industry pivots from expensive, in-office visits to efficient, device oriented care. Arch Healthcare, a company which helps organizations develop strategic and actionable provider network development plans, has published an article written by medical director Ravi Raheja, MD.
TriageLogic® Announces Free 30-Day Trial of Their Telephone Triage Software for Telehealth Coordination
TriageLogic announces a free 30-day trial of their telephone triage software for medical organizations, MyTriageChecklistTM. This software is web-based, and it includes triage protocols developed by Dr.Schmitt and Dr.Thompson for pediatrics and adult patients respectively.
Care News – Fall 2020 – Increase Revenue While Helping Patients, Remote Patient Monitoring Tips
Discover how using nurse triage protocols in conjunction with doctor e-visits improves coordination of care, and allows doctors to safely delegate responsibility to their nurses. You’ll also meet one of TriageLogic’s telephone triage nurses and find out some trends she’s seeing throughout the COVID-19 pandemic.
New Product Lines to Help with Patient Care and Revenue
As so many of us in healthcare, TriageLogic had to quickly pivot itself to help address the changing needs due to the COVID-19 pandemic. In a few short months, TriageLogic saw a 35% increase in call volume and in turn, increased our nursing staff more than 30%!
Triage Nurse Point of View – Christy Neiffer, Remote Triage Nurse
Christy Neiffer is a remote triage nurse for Triagelogic. This article highlights some experiences and trends she has seen throughout the COVID-19 pandemic.
Helping Doctors Set Up Telehealth Visits with Remote Telephone Triage Nurses
Putting remote triage nurses in conjunction with telehealth doctor’s visits can provide a seamless remote experience for patients. Triage nurses can collect the pertinent information, educate the patient for the telehealth visit, and set up a telehealth visit on behalf of the doctor.
Why Remote Triage Is More Important Than Ever: Nurse Triage Software and Services Play a Critical Role in COVID Telehealth
Using nurse triage protocols in conjunction with doctor e-visits improves coordination of care, and allows doctors to safely delegate responsibility to their nurses. Our software has recommendations for nurses to transfer to doctor telehealth visits when applicable.
Remote Patient Monitoring: A Worthwhile Investment
Remote patient monitoring is part of a new era of medical technology. In the wake of the COVID-19 pandemic, remote services and technology have been shown to be extremely valuable to patients, doctors, and healthcare organizations.
Nurse Triage Reporting To Improve Patient Care: Geo-Mapping and Heat Maps
Understanding your patients and the environment around them is vital to the success of a practice or healthcare organization. Having software that can effortlessly gather data and statistics is valuable for maintaining proper patient care and creating service offerings to best serve your communities.
What Are Triage Levels?
Triage levels indicate the appropriate level of care for each patient depending on the symptoms they are experiencing and their medical history. Determining the appropriate triage level in a quick, effective manor is critical for patient safety, peace of mind, and cost-effective care.
TriageLogic Assists Baptist Health Jacksonville in Setting Up Remote COVID-19 Triage Nurses
TriageLogic and Baptist Health Jacksonville have partnered for the COVID-19 pandemic to keep their community and employees safe. Using TriageLogic’s MyTriageChecklist software, Baptist is able to have their nurses work from home but still be on the frontlines of the outbreak.
How Can Schmitt-Thompson Nurse Triage Protocols Help Doctor Practices?
Doctors Schmitt and Thompson have created a standardized set of questions and dispositions based on patient symptoms to ensure that nurses give the same, high-quality standard of care every time a patient calls.
The Jacksonville Business Journal Features TriageLogic CEO Dr. Charu Raheja
TriageLogic is featured in the Jacksonville Business Journal for setting up a telephone triage system for nurses at Baptist Medical Center Jacksonville.
TriageLogic and Spry Health Conduct a Webinar on Remote Patient Care During COVID-19
Dr. Ravi Raheja, medical director and CTO of TriageLogic, teamed up with Spry Health to talk about monitoring at-risk patients during the COVID-19 pandemic on April 10th, 2020. The group discussed options for remote patient care and telehealth solutions to help patients virtually.
Dr. Ravi Raheja on News4Jax Sharing the Do’s and Don’ts of Protective Masks and Gloves During the COVID-19 Pandemic
There is some confusion on how to best protect yourself and slow the spread of the coronavirus. When should you wear a mask and gloves? Dr. Ravi Raheja appeared on News4Jax to educate the community on best practices.
TriageLogic Assists Union County COVID-19 Hotline by Screening Patients and Connecting them to Physicians
TriageLogic, LLC is working with National Diagnostic Services, Inc to provide a fully automated COVID-19 hotline in New Jersey. Implementing emergency support solutions like TriageLogic’s 24/7 hotline provides Governor Phil Murphy and his administration the tools they need to help burdened hospitals and identify patients who need further care.
Lessons from Nurse Triage Calls During COVID-19
As the coronavirus pandemic progresses, nurse triage is playing a critical role in helping healthcare organizations, hospitals and practices manage their overwhelmed systems. As the weeks passed since the original national emergency announcement, our nurse triage center has observed some important trends on what callers are experiencing.
Press Release: TriageLogic Introduces Quick Remote Solutions Using Free Triage Nurse Protocols For COVID-19 Symptomatic Patients
TriageLogic is offering the COVID-19 Protocols for free to doctor’s offices and hospitals to triage those who may have been exposed or who are concerned about the virus.
Press Release: TriageLogic® Implementing Virtual Call Centers with Telehealth Systems to Address COVID-19
TriageLogic is implementing quickly deployable solutions for healthcare organizations to set
up their doctors and medical staff for remote patient visits during the Covid-19 crisis.
Press-Release: TriageLogic® Implementing Emergency COVID-19 Hotlines and Remote Care Solutions for Health Centers
TriageLogic, a leader in telephone nurse triage and remote patient communication, announces easy-to-implement solutions that hospitals, medical organizations, and health centers can use for patient care during the COVID-19 crisis.
Emergency Covid-19 Hotline and Remote Care Solutions to Address the Outbreak
This article focuses on emergency solutions that can be implemented quickly in a time of crisis, such as utilizing a coronavirus-trained non-clinical hotline, virtual medical visits, and tools for training office nurses.
Asking the Right Triage Questions to Provide Correct Patient Dispositions
Telephone nurse triage is all about questions. To properly separate patients’ conditions into levels of severity, the right questions need to be asked in the right order.
Protocols and Patient Care During the Coronavirus Outbreak
As the Coronavirus virus continues to spread, more and more callers may be concerned with their symptoms. TriageLogic nurses and our call center software clients have received the protocols to efficiently triage those who may have been exposed or who are concerned about the virus.
Top Reasons to Outsource Your Medical Call Center
Running a medical call center requires specialized experience especially when the calls include health issues and protected health information.
Ravi Raheja, M.D. and TriageLogic Medical Director, Shares Information on Screen Time and Young Children
Taking away screens – TV, computer and phone – and reading to children boosts brain development, and science is proving it.
TriageLogic Supports Healthy Hearts with Remote Patient Monitoring, Allowing Cardiologists and Other Physicians to Spend More Time on Direct Patient Care
As a proud supporter of the American Heart Association, TriageLogic’s CEO, Charu Raheja, Ph.D., was recently featured on the cover of Jacksonville Magazine for its February Women of Heart issue.
Good Clinical Documentation and the Telephone Triage Nurse
When it comes to documenting triage calls, there’s always a fine balance between effective communications and liability risk.
TriageLogic Offers Remote Patient Monitoring, Allowing Physicians to Spend More Time on Direct Patient Care
TriageLogic, a leader in the telephone nurse triage industry, announced it will use its more than 13 years of industry-leading phone triage experience in the emerging remote patient monitoring (RPM) market.
Tips for Successful Patient Calls
Patient triage via phone is often challenging – nurses have limited information and no visual clues to guide their decision making. Instead, they rely on years of education, hands-on-training and instinct.
Care News – Spring 2020
Discover how the explosive growth of digital technologies to collect and monitor health data has led to mountains of information that need to be monitored and interpreted by medical professionals.
You’ll also meet TriageLogic’s newest team member and find out how to best support patients during 911 calls.
Ami Veldkamp, TriageLogic Training Manager and Nurse Lead
Ami Veldkamp is TriageLogic’s Nurse Lead and Training Manager for the company’s new telephone triage nurses. She also on-boards and mentors new nurses.
The Latest from TriageLogic
Dr. Charu Raheja presented at the 2019 National Wellness Institute’s annual conference in Orlando and the Women’s Future Conference in New York City.
Bridging the Gap Between Wearable Tech and Healthcare Delivery
While wearable health technology devices can collect and send data, a medical professional must still interpret the results and guide the wearer on next steps. Most physicians don’t have the time or resources to monitor multiple dashboards. TriageLogic can help.
Patient-Centric Population Health: A New Model for Patient Monitoring
With the use of wearable healthcare devices continuing to grow, TriageLogic offers a professional platform for physicians and patients that use remote care and monitoring.
Ravi Raheja, M.D and TriageLogic Medical Director, Shares Affordable Options for Medical Care
Many individuals and families have multiple choices when it comes to healthcare and treatment. Our Medical Director was recently featured on News4Jax.
Ensuring Patient Safety During 911 Calls: A New Learning Center Lesson
Tips for triage nurses to ensure patient safety during phone calls. A new Learning Center lesson on what to keep in mind during the triage process.
Tips for Healthy Habits During the Holidays
Stay healthy and focused during the holiday season with these easy tips for busy nurses and office staff.
Alleviating Aches & Cramps: Desk Exercises For Triage Nurses and Office Staff
Try these simple desk exercises to help you stay motivated and healthy during the busy winter season. These are great for triage nurses and office staff.
Saving Health Care Dollars By Decreasing ER Visits
We look at outcomes from advice given by triage nurses to patient callers, which can save health care dollars and decrease morbidity and mortality.
Quantifying How Nurse Triage Decreases Morbidity and Mortality
We look at the treatment advice data from our patient interaction to understand the problem of people mis-evaluating the seriousness of their symptoms.
Five Major Reasons Why Triage Nurses Send Adults to the Emergency Room
Five major reasons adults are sent to the ER include: difficulty breathing, abdominal pain, chest pain, back pain, and post-operative concerns.
Schmitt-Thompson Clinical Update on Electronic Cigarettes for Telephone Triage Nurses
Schmitt-Thompson released a clinical update addressing the rising use of electronic cigarettes. The CDC is reporting an outbreak of lung injury from smoking e-cigs.
Ensuring Patient Safety During 911 Calls: Tips for Telephone Triage Nurses
To ensure patient safety during 911 calls, nurses need to remain objective, think about the worse and best case scenario, and consider what’s the most critical symptom.
How Telephone Triage Nurses Act As An Extension of Physicians and Practices
Custom orders help improve patient health and continuity of care by providing telephone triage nurses with doctor-specific orders.
Turn Your Hospital Contact Center Into a Nurse Triage Center
Hospitals wanting to add nurse triage capabilities to their existing contact centers must have a robust triage software platform in place, one that will integrate with their existing EMR.
How Telephone Triage Nurses Assist Suicide Callers
With proper training, protocols, and disposition, telephone triage nurses can help prevent suicide when they’re on a call with a patient.
Listening Skills For Telephone Triage Nurses
Proper listening skills for telephone triage nurses are important in order to correctly triage each caller, and to prevent overlooking a serious symptom and triaging to the wrong disposition.
Managing Patient Calls During the Labor Day Weekend
Outsourced telephone triage nurses can help your patients stay healthy while your office is closed. Day time triage protocols are also important for your own nurses to document and evaluate patients.
How Telephone Triage Nurses Create A Positive Patient Experience
Telephone triage requires nurses to make care advice decisions based on patient symptoms. Standardized daytime protocols for patient phone calls is vital to your patient’s health and it will vastly improve your value-based care.
What Are Nurse Triage Protocols?
Schmitt-Thompson nurse triage protocols ensure that nurses follow a standardized process when evaluating patients over the phone and recommend the best advice given the symptoms presented by the caller.
Why Daytime Triage Protocols for Patient Phone Calls Improves Value-Based Care
Telephone triage requires nurses to make care advice decisions based on patient symptoms. Standardized daytime protocols for patient phone calls is vital to your patient’s health and it will vastly improve your value-based care.
Telephone Triage Nurses Improve Health Outcomes for Patients Using Digital Health
Personal health apps, sensors, and medical devices are becoming essential to engage patients and help them make healthy decisions. For providers, it means better ability to manage chronic health conditions and provide value based care.
Using Device Data and Nurse Triage to Improve Value Based Care
As our CEO mentioned in her introduction, new technologies are transforming how clinicians deliver health care. At the same time, digital solutions alone are not enough to help patients. Incorporating some human component increases patient compliance and education, thus further reducing health care costs. At TriageLogic®, we are adopting our software and increasing the role of triage nurses to complement traditional care settings. For example,
Case Study: Common Summer Concerns Addressed by Triage Nurses
Case study on a typical summer vacation concern for families and how having access to triage nurses can help decrease ER visits.
How Triage Nurses Save On ER Visits During The Summer
Top summer health issues and the valuable role telephone triage nurses provide to guide patients with home care advice or other care options to keep patients healthy and out of the ER.
The Opioid Crisis: Signs every Telephone Triage Nurse Needs to Know and What to Do
Telephone triage nurses are well positioned to help reduce the occurrence and consequences of prescription opioid. They assess patient symptoms, identify who may be at the risk, and send notes to doctors for follow up.
TriageLogic’s Medical Director, Dr. Ravi Raheja Talks About Measles Outbreak on College Campuses and the New Schmitt and Thompson Protocols Available
New protocols have been released by Dr. Bart Schmitt and Dr. David Thompson for telephone triage nurses specifically for patients that have been diagnosed or have suspected measles or have been exposed to measles. The two new protocols cover scenarios where patients have been diagnosed or have suspected measles or have been exposed to measles.
The guidelines provide telephone triage nurses with a consistent and methodological approach to callers who have questions.
TriageLogic CEO Recognized for Leadership and Health Technology
Founder and CEO TriageLogic and Mobile App, Dr. Charu Raheja, was recently named one of the Top 35 Women Igniting Success in Jacksonville by the Buzz Media Group. The award honors women executives, entrepreneurs, employees, and the companies they run. The award was presented by Snowden McFall, President of Fired Up and Dawn Gilam from Changing Homelessness.
The Top Excuses Men Often Make To Avoid Going To The Doctor And Why Telephone Triage Nurses Can Help
Patients today have more options than ever to receive care outside of their primary care – if they even have one. Having more options may seem like a good thing, however many times the consumer is confused about the best care to address their symptoms. In the process, they end up either over-utilizing services or underestimating serious medical symptoms, creating both a drain to the healthcare system as well as possible threat to their lives.
Customizing Care for Patient Populations with a Nurse Triage System
Patients today have more options than ever to receive care outside of their primary care – if they even have one. Having more options may seem like a good thing, however many times the consumer is confused about the best care to address their symptoms. In the process, they end up either over-utilizing services or underestimating serious medical symptoms, creating both a drain to the healthcare system as well as possible threat to their lives.
How Triage Nurses Help Patients and Doctors with Common Health Concerns – Swimmers Ear
As temperatures heat up, we often think that patient phone calls decrease due to less cold and flu outbreaks. Yet, triage nurses are surprisingly busy during summer months helping avoid unnecessary ER visits. Many of the issues from patients can be resolved with detailed home care advise and a visit to their doctor. Triage nurses use standardized protocols from Dr. Schmitt and Dr. Thompson to
Mental Health Month- How Can Triage Nurses Help Patients?
Triage Nurses In Mental Health May is Mental Health Month. It was started 70 years ago by Mental Health America to raise awareness about mental health conditions and the importance of good mental health for everyone. Telephone triage nurses have a more important role than ever before. Nearly one in five U.S. adults lives with a mental illness (44.7 million in 2016), which is why many
10 Signs to Outsource your Medical Call Center
Value-based care is encouraging healthcare providers to provide better care by incentivizing with pay for better outcomes and cost effectiveness verses a purely transactional model.Improving the patient experience is an extremely important component to get individuals to engage with the proper resources that will ultimately keep them healthy and decrease health care cost. Yet, many healthcare providers struggle to focus on the patient experience and
Dr. Charu Raheja Featured on Ignite Success with Snowden McFall of the Buzz Media Group
Have you ever had a medical emergency in the middle of the night and needed to talk to a doctor or a nurse but you had no idea what to do or who to call? In today’s feature of Ignite Sucess, Snowden McFall interviews Dr. Charu Raheja who created TriageLogic to solve this problem. TriageLogic was started to help doctors and hospitals help patients when
The Benefits of Telephone Triage with Chronic Care Patients
Telephone triage services give modern practices a unique and powerful way to be compensated for managing patients with chronic care conditions. Currently, three in four Americans over the age of 65 have two or more chronic health conditions, such as hypertension, cancer, stroke, arthritis, and diabetes. By 2030, about one in five Americans will be older than 65. As they age and life expectancy increases,
The Role of Telephone Triage Nurses in Delivering Value-Based Care
As the healthcare industry continues to undergo transformative change and emphasize improved quality with a lower total cost of care, health systems are making the shift from volume to value. The notion of paying for performance is the industry’s most promising strategy for controlling costs and improving outcomes. There is growing evidence that value-based care leads to better health, better care, and reduced total cost.
Using Telephone Triage Services to Prevent Suicide
Telephone triage nurses play a critical role in suicide prevention. They serve as the first point of contact for callers in need of immediate assistance. The more knowledgeable triage nurses are about treating patients with mental illnesses, the better they are prepared to intervene. According to the CDC, approximately 123 Americans die by suicide every day and the stigma associated with mental illnesses often prevents
The Benefits of a Nurse Triage Solution
Phones still remain an essential means of communication with medical practices. Physician practices have to continue to find efficient ways to incorporate it into the patient-doctor relationship and take advantage of all the other opportunities that a solution like TriageLogic offers. Physician practices that can efficiently and effectively take their patient’s calls and address their issues up front have an opportunity to create a positive
Secure Texting: Closing the Gap to Create Effective HIPAA Compliant Communication
Once a triage nurse has done an initial evaluation on a patient there are times when the protocol or circumstances require a physician to get involved. In these instances, it is critical for the nurse to get in touch with the provider on call for the practice to securely and effectively communicate the needs of the patient and requires relaying protected health information securely. Traditionally,
The Crucial Role Triage Nurses Play In Educating Adults About Serious Medical Symptoms
When a medical emergency happens, not everyone calls 911. In a surprising study of patient surveys and disposition outcomes from telephone triage case, as many as one third of adult callers underestimated the seriousness of their symptoms. Even when adults have a sense that their symptom may be serious, there is a stigma of calling for an ambulance. Fortunately, having a triage nurse available increases
Using Telephone Triage to Reduce Heart Attacks in Women
Heart disease is the number one cause of death for women, yet many patients do not realize that they may have heart attack symptoms. Women often delay seeking medical attention. Denial is a common first reaction. No one wants to think that the symptoms they are having could be a life-altering heart condition that frequently needs surgery. Telephone triage nurses must know the warning signs to help
TriageLogic Recognized for Innovation by Entrepreneur 360
Triagelogic was recently named as one of the 2018 Entrepreneurs of the Year by Entrepreneur Magazine. Each year, Entrepreneur recognizes organizations from across the country that have mastered the art and science of growing a business. Entrepreneur magazine conducted a nationwide search to find the most entrepreneurial companies in the country, rating and ranking them using a proprietary algorithm that factors in their ability to expertly balance impact, innovation,
Using Telephone Triage to Detect Early Signs of the Measles and Prevent Future Exposure
There have been multiple outbreaks of measles across the United States. In 2019, nine states have reported cases of measles, according to information from the US Centers for Disease Control and Prevention and state health departments: Washington, Hawaii, Oregon, New York, Pennsylvania, Connecticut, Colorado, California, and Georgia. When patients are made aware of a virus such as the measles, they usually become anxious and fearful.
Made-to-Order: How Custom Telephone Triage Improves Patient Health
Hospitals are expanding into more comprehensive health care systems. To be successful hospitals need to consider how can they best engage their community with the wellness resources that they provide. A delivery platform such as Mobile App can assist in the success of a wellness program.
Increase the Effectiveness of your Hospital Based Wellness Program
Hospitals are expanding into more comprehensive health care systems. To be successful hospitals need to consider how can they best engage their community with the wellness resources that they provide. A delivery platform such as Mobile App can assist in the success of a wellness program.
Care News – Winter/Spring 2019
In this edition, we highlight the new clinical updates for the Schmitt-Thompson Protocols by author, Barton Schmitt MD. This article focuses on optimizing the performance of health care systems to meet the Quadruple Aim framework.
You will find tips for triage nurses to use when managing difficult callers and best practice strategies for practices interested in using a custom mobile app.
Using Triage Nurses to Decrease ER Overcrowding
Medical Center in Oklahoma Provides and Innovative Triage Line to Manage Hospital overcrowding An Effective Approach to ER Phone Calls Emergency Room (ER) overcrowding is widespread in hospitals, creating delays and diversion from those who need care the most. According to a recent article “Compounding the problem is the alarming trend of a decreasing number of ERs and an increasing numbers of ER visits.[1]” All
Basic Qualities of a Good Triage Nurse
Basic Qualities of a Good Triage Nurse By Marci Lawing, RN, BSN and Ravi K. Raheja, MD Telephone Triage Nurses are a special breed. Evaluating an individual’s symptoms over the phone presents a unique challenge. Think of working in an ER without your sense of vision, smell, or touch. Nurses are taught to use all 5 senses to triage their patients and when we take
Don’t Compromise on Security
Letter from the Medical Director – Dr. Ravi Raheja The average cost of a data breach in the United States has hit an all-time high of $7.35 million. Just this year, there have been more than 100 hacker attacks on healthcare organizations, according to the U.S. Department of Health and Human Services. Despite better awareness among healthcare organizations, data breach costs average $408 per record.
The New Health Care: Value Based Care
CEO Perspective Value-based care is bending the healthcare cost curve, reducing unnecessary medical costs while improving care quality and patient engagement. Yet providers worry value-based reimbursement will negatively impact patient care. According to a recent survey by Change Healthcare, over 61% of doctors still fear value-based reimbursement will damage their practice. While physicians may feel uncertain about the impact value-based care will have on their