How Secure is Your Patient Data?

How Secure is Your Patient Data?

As more technology gets implemented to improve healthcare data security has become an increasingly important aspect to consider. Providers need to know that their patient’s information is secure and that the systems and products that they are using are not leaving them vulnerable. At TriageLogic, we take several steps to protect patient data and ensure that our products are properly secure and managed in accordance with HIPAA standards.

“Customers want to know that a vendor has the proper administrative, physical, and technical safeguards in place in order to keep client information secure,” says Matt Price, TriageLogic Chief Information Officer.

The Threats
Having patient data stolen is a top concern for those in the healthcare field. Because healthcare deals with sensitive information, it is a potential area of laibility. Attacks from hackers can be expensive and time consuming as well as hurt an organization’s reputation. Patients, physicians, and hospitals need to feel confident that their protected health information (PHI) is secure.

Our Security Features
TriageLogic has a formal HIPAA security and compliance training program that all of our employees go through on a regular basis.  All HIPAA and security policies, including administrative, physical, and technical safeguards, are documented and included in the training program.  We also perform detailed risk assessments that follow the methodology from the National Institute of Standards and Technology.

TriageLogic’s applications are hosted in redundant data centers that go through a rigorous process to get their  SOC2 with HIPAA certification. The data is encrypted at rest and in transit and backed up. Security Information and Event Management (SIEM) and Intrusion Detection Systems (IDS) are used to monitor data and activity on the network and computers. These systems are monitored in the Security Operations Center (SOC). The application and database servers are on separate networks and PHI data is not directly accessible from the internet.  The application also requires Multi-Factor Authentication (MFA) for user access.

At TriageLogic, we take security seriously. Our team of experts are always assessing and testing so that your patients can feel confident that their PHI is safe.  Our products are evaluated and updated as technology and standards change. This is how we have become a leader in telephone nurse triage and why our clients have trusted us for over 10 years.

If you are looking for a secure call center platform for your practice or hospital, contact us today to set up a demo.

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