Hospitals are rethinking where care happens—and that’s changing everything about how patients get help. A growing number of health systems across the U.S. are launching
AI Psychiatric Triage Raises Concerns A recent report highlights concerns about the application of AI to address the psychiatric needs of patient callers, and that
Many emergency departments in the U.S. experience high patient volumes and overcrowding. While seasonal spikes for illnesses like the flu tend to get the most
Rural Communities Are Feeling the Workforce Crisis First The healthcare workforce shortage is not only affecting operations but also directly impacting patient care. Many providers
If you attended HIMSS 2026 or followed along from a distance, you probably noticed a common thread running through nearly every conversation: healthcare is getting
When a Patient Calls, What Happens Next? For most patients, the journey to care begins with a phone call—not an exam room. Someone wakes up
Is your team tired of transcribing information between internal systems? When patients call to ask for advice about their symptoms, there’s a good chance that
When patients call medical practices with questions about symptoms that they’re experiencing, those patients are often scared, confused, or unsure whether they need to seek
As a healthcare provider, what’s your biggest frustration when it comes to managing patient phone requests? Documentation? Compliance? Getting requests prioritized correctly? To address these
Why the 2 A.M. Page Keeps Happening It’s 2:07 a.m. A pediatrician is paged about a child with a low-grade fever and mild congestion. The
