Case Study: Using Schmitt-Thompson Protocols to Triage Acute Pain

When addressing adult patients with acute pain, telephone triage nurses benefit from Schmitt-Thompson protocols in two ways: 1) most older adults already have chronic conditions that complicate identifying their pain’s…

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Cybersecurity: How to Safeguard Your Medical Call Center

Healthcare organizations are recognizing the need for heightened cyber defense in the wake of increased ransomware and other malware attacks this year. Becker’s outlines the main points of entry that…

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Letter from the CEO – How Hospitals and Practices Should Prepare for Fall 2021

The past year and a half has redefined the healthcare industry. Hospital systems and practices were forced to adapt to a global pandemic while offering chronic or emergency care. The…

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