Schmitt-Thompson
Nurse Triage Software Powered By
TriageIntelligence™
TriageLogic’s Schmitt-Thompson Nurse Triage Software, powered by TriageIntelligence™ (patent pending), delivers a powerful, AI-enhanced telehealth solution designed to improve patient outcomes, streamline operations, and provide consistent care. Developed by doctors for doctors, it ensures that your practice or call center can efficiently manage patient interactions with confidence.
Tailored Solutions to Enhance Patient Care and Streamline Your Operations
TriageLogic has transformed how we manage patient calls. Their Schmitt-Thompson protocols ensure we deliver consistent care, and the seamless integration with our EMR system is a huge time-saver.
What Makes Our Software the Right Choice for Your Practice
- Gold-Standard Protocols: Leverage industry-leading Schmitt-Thompson protocols for standardized patient care.
- HIPAA-Compliant Cloud: Secure, private cloud storage ensures that your data remains protected and accessible.
- Customizable to Your Needs: Our solution has the ability to integrate with in-house systems, including your EMRs.
- Support From Medical Experts: A team of physicians, nurses, and IT experts provide live training and ongoing support.
- Reports and Analytics: Track key metrics to improve care quality and optimize billing.
- Custom Orders: Choose how to address specific situations based on physician preference.
Key Benefits of Nurse Triage
and Additional Services
24/7 Nurse Triage Support
Our medical call center handles patient requests effortlessly using Schmitt-Thompson protocols for precise, prompt responses. All calls are documented thoroughly, with urgent needs addressed in under 30 minutes.
Protocol-Based Care: We provide accurate dispositions for every patient.
Full Documentation: Each call is recorded and logged in a patient’s file.
Quick Response Times: Nurses respond in 30 minutes or less, depending on symptom urgency.
Documentation Assist
Streamline patient interactions with seamless documentation that integrates directly with your existing EMR systems and internal workflows.
Accurate Documentation: Schmitt-Thompson protocols promote consistent records.
Web-Based Platform: Access is available anywhere, on any device.
Expert Oversight: Automated quality assurance ensures accurate documentation.
MedMessage Automate
Our clinically trained message intake tool guides patients on how to self-report their symptoms using dynamic intake forms for complete, accurate, prioritized requests.
Automatic Prompts: Forms update as patients type to address all potential symptoms with relevant follow-up questions.
Expert Oversight: Forms are reviewed for quality control.
Increased Efficiency: Practices save 3–7 minutes per patient interaction, with messages that are over 99% accurate.
Remote Patient Monitoring
Our turnkey RPM program enables providers to remotely monitor patient vitals, providing a comprehensive view of health and reducing the need for in-person visits. Our platform syncs with existing practice software to support improved outcomes and generate new revenue with minimal physician involvement.
Advanced Monitoring: Our nurses monitor patient data to prevent potential health issues.
Improved Care Management: Use AI tools to personalize care for each patient.
Remote Accessibility: Access patient data from any location, anytime.
Revenue Generation: Earn reimbursements for RPM while boosting practice income.
Training and Quality Assurance for Your Nurses
We understand that your time is limited and you want to provide the best customized care for your patients, which is why we offer the following resources.
Live Training Sessions: Schedule free live sessions with a call center manager who can train your nurses on telephone triage.
Learning Center: Access a library of videos and training for additional staff.
Expedited Documentation: See how TriageIntelligence guides nurses to ask the right questions and gain clear patient health histories for improved data integrity.
Quality Assurance: Maintain quality on all standardized calls, including emergency situations, thanks to TriageIntelligence.
Added Care for Patients
Our triage software lets you send text message notifications to your patients, share brochures, and conduct patient surveys.
Intuitive Dashboard: Review key metrics like medication dosages and brief patient histories.
Email or Text: Deliver digital handouts and care advice to callers based on their preferences.
Comprehensive Reporting: Gain key insights into nurse performance like call times, patient requests, and dispositions.
Create Custom Orders: Choose tailored instructions that nurses can give patients based on the required level of care—for example, using a specific urgent care center or ER—without having to ask a doctor on every call.
Nurse Spotlight
TriageIntelligence not only streamlines documentation and ensures patient safety, but it also powers the secure telecommunication services that connect nurses, patients, and providers.
Our platform provides:
- Real-time voice and data transmission between patients and triage nurses
- Automated message alerts to notify providers of urgent cases
- Multi-user access for care teams across secure digital networks
- Seamless video and audio through our cloud-based system
Physician-Designed, Customizable Software Solutions for Healthcare Practices
Our software is designed by physicians, for physicians, with a deep understanding of the unique needs of healthcare organizations and practices. Because a one-size-fits-all approach doesn’t work in healthcare, we’ve leveraged our experience as practitioners—combined with attentive client feedback—to create a suite of customizable, efficient, and user-friendly solutions tailored to meet your specific operational demands.
TriageLogic Has Achieved SOC 2® Type II Attestation
TriageLogic’s nurse triage software has undergone an independent audit and achieved SOC 2® Type II attestation. This attestation verifies that our systems and processes meet strict Trust Services Criteria for security, availability, and confidentiality—providing assurance that patient data is handled with the highest level of care and control.
Unlike many triage providers who may not go through such rigorous assessments, TriageLogic’s attestation demonstrates our long-term commitment to data protection and operational integrity. For our clients, this means added confidence in choosing a partner who prioritizes both clinical excellence and trusted infrastructure.