How can we help you manage your patient calls?

Our web-based software is easy to learn and provides robust reports. It also has an option for a mobile application for patients to contact the nurses.

URAC accredited 24/7 experienced registered nurses assist patients using Schmitt-Thompson protocols and your custom orders.

Our easy to use electronic checklist ensures your nurses ask the right questions and allow you to document patient phone calls. Free unlimited training by a Nurse Manager.

Our mission is to continue to lead the field of nurse triage. We commit our expertise, compassion and reliability to services that exceed expectations of medical professionals and their patients.

How can we help you manage your patient calls?

Commitment to Excellence

Our mission is to be the best in class in everything nurse triage. We use protocols established by the leading authorities in pediatric and adult phone triage care – Bart Schmitt, MD and David Thompson, MD. Our URAC accreditation demonstrates our commitment to quality.

Proprietary Telemedicine Technology

Our proprietary call center software platform is designed by doctors, nurses and PhD’s based on their practical experience in telephone medicine, nurse triage and business.

Knowledge and Expertise

TriageLogic provides nurse triage software and services to thousands of physicians nationwide. We have a team of experts including PhD and MDs that study data, publish articles in best practices for improved patient care, nursing, and return on investment. We publish articles and videos about the practice of nurse triage.

Custom Solutions

We create leading edge telephone medicine technology based on practical experience and a thorough understanding of the field. We offer comprehensive after-hours nurse triage services and innovative web-based telephone triage software systems for use in both institutional and private healthcare practice settings.

Looking to improve staff communication,
engagement, and health?

Check out our newest solution.

Is your hospital trying
to decrease staff
healthcare costs?

Ask your HR manager to call us today.

From Triagelogic Blog

How Triage Nurses Help Patients and Doctors with Common Health Concerns – Swimmers Ear

As temperatures heat up, we often think that patient phone calls decrease due to less cold and flu outbreaks. Yet, triage nurses are surprisingly busy during summer months helping avoid unnecessary ER visits. Many of the issues from patients can be resolved with detailed home care advise and a visit to their doctor. Triage nurses use standardized protocols from Dr. Schmitt and Dr. Thompson to

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Mental Health Month- How Can Triage Nurses Help Patients?

Triage Nurses In Mental Health May is Mental Health Month. It  was started 70 years ago by Mental Health America to raise awareness about mental health conditions and the importance of good mental health for everyone. Telephone triage nurses have a more important role than ever before. Nearly one in five U.S. adults lives with a mental illness (44.7 million in 2016), which is why many

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10 Signs to Outsource your Medical Call Center

Value-based care is encouraging healthcare providers to provide better care by incentivizing with pay for better outcomes and cost effectiveness verses a purely transactional model.Improving the patient experience is an extremely important component to get individuals to engage with the proper resources that will ultimately keep them healthy and decrease health care cost. Yet, many healthcare providers struggle to focus on the patient experience and

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The Benefits of Telephone Triage with Chronic Care Patients

Telephone triage services give modern practices a unique and powerful way to be compensated for managing patients with chronic care conditions. Currently, three in four Americans over the age of 65 have two or more chronic health conditions, such as hypertension, cancer, stroke, arthritis, and diabetes. By 2030, about one in five Americans will be older than 65. As they age and life expectancy increases,

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The Role of Telephone Triage Nurses in Delivering Value-Based Care

As the healthcare industry continues to undergo transformative change and emphasize improved quality with a lower total cost of care, health systems are making the shift from volume to value. The notion of paying for performance is the industry’s most promising strategy for controlling costs and improving outcomes. There is growing evidence that value-based care leads to better health, better care, and reduced total cost.

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