How can we help you manage your patient calls?
Get Software for Your Medical Call Center
Our web-based software is easy to learn and provides robust reports. It also has an option for a mobile application for patients to contact the nurses.
Have our Triage Nurses Manage Your Patient Calls
URAC accredited 24/7 experienced registered nurses assist patients using Schmitt-Thompson protocols and your custom orders.
Get Electronic Protocols for Patient Calls During the Day
Our easy to use electronic checklist ensures your nurses ask the right questions and allow you to document patient phone calls. Free unlimited training by a Nurse Manager.
Our mission is to continue to lead the field of nurse triage. We commit our expertise, compassion and reliability to services that exceed expectations of medical professionals and their patients.
How can we help you manage your patient calls?
Commitment to Excellence
Our mission is to be the best in class in everything nurse triage. We use protocols established by the leading authorities in pediatric and adult phone triage care – Bart Schmitt, MD and David Thompson, MD. Our URAC accreditation demonstrates our commitment to quality.
Proprietary Telemedicine Technology
Our proprietary call center software platform is designed by doctors, nurses and PhD’s based on their practical experience in telephone medicine, nurse triage and business.
Knowledge and Expertise
TriageLogic provides nurse triage software and services to thousands of physicians nationwide. We have a team of experts including PhD and MDs that study data, publish articles in best practices for improved patient care, nursing, and return on investment. We publish articles and videos about the practice of nurse triage.
We create leading edge telephone medicine technology based on practical experience and a thorough understanding of the field. We offer comprehensive after-hours nurse triage services and innovative web-based telephone triage software systems for use in both institutional and private healthcare practice settings.
Silverline, a Salesforce Platinum Consulting Firm headquartered in New York City, in partnership with TriageLogic©, is proud to announce an integrated version of its nurse triage module for Salesforce. With MyTriageChecklist, the comprehensive triage module, patient and/or medical call centers with Salesforce can easily add nurse triage protocols into the core interaction with patients. Salesforce continues to gain momentum across the healthcare industry with Health Cloud,
Triaging patients over the phone is challenging because nurses have limited information available to them. Telephone triage nurses are not able to use touch or visual cues. These nurses have to rely on their years of training, education, and instincts to help them make the right decision every time. Below, I discuss tips to ensure positive triage outcomes for each patient call. Be Objective: As
As practices and organizations move to value-based care, medical call centers can play a crucial role in improving the patient experience and the quality of care while containing costs. An effective way to start finding a solution is to evaluate data from nurse triage call centers on patient concerns, caller demographics, nurse triage disposition and effectiveness, and other measures to improve the call center and
By Dr. Charu Raheja, Ph.D. Hospitals, specialty clinics, and other healthcare organizations are expanding telemedicine to provide quality services and generate revenue. There are many telemedicine options available for each organization’s unique needs and it is important to be aware of the factors that providers must consider to make telemedicine services successful for the patients and the organization. Telemedicine Adoption  According to the 2017 Foley
Why Patients Love TriageLogic’s After-Hours Telephone Triage Service Hospitals and physicians trust TriageLogic to be there for their patients’ health concerns. TriageLogic’s telephone nurse triage service Nurse Triage On Call includes trained nurses that are available after-hours to discuss symptoms and solutions. We like to highlight stories when TriageLogic nurses take the initiative to help their patient beyond the standard protocols. CASE STUDY: Meet the Caller and the
How Secure is Your Patient Data? As more technology gets implemented to improve healthcare data security has become an increasingly important aspect to consider. Providers need to know that their patient’s information is secure and that the systems and products that they are using are not leaving them vulnerable. At TriageLogic, we take several steps to protect patient data and ensure that our products are