How can we help you manage your patient calls?

Get Software for Your Medical Call Center

Our web-based software is easy to learn and provides robust reports. It also has an option for a mobile application for patients to contact the nurses.

Have our Triage Nurses Manage Your Patient Calls

URAC accredited 24/7 experienced registered nurses assist patients using Schmitt-Thompson protocols and your custom orders.

Get Electronic Protocols for Patient Calls During the Day

Our easy to use electronic checklist ensures your nurses ask the right questions and allow you to document patient phone calls. Free unlimited training by a Nurse Manager.

Our mission is to continue to lead the field of nurse triage. We commit our expertise, compassion and reliability to services that exceed expectations of medical professionals and their patients.

How can we help you manage your patient calls?

Commitment to Excellence

Our mission is to be the best in class in everything nurse triage. We use protocols established by the leading authorities in pediatric and adult phone triage care – Bart Schmitt, MD and David Thompson, MD. Our URAC accreditation demonstrates our commitment to quality.

Proprietary Telemedicine Technology

Our proprietary call center software platform is designed by doctors, nurses and PhD’s based on their practical experience in telephone medicine, nurse triage and business.

Knowledge and Expertise

TriageLogic provides nurse triage software and services to thousands of physicians nationwide. We have a team of experts including PhD and MDs that study data, publish articles in best practices for improved patient care, nursing, and return on investment. We publish articles and videos about the practice of nurse triage.

Custom Solutions

We create leading edge telephone medicine technology based on practical experience and a thorough understanding of the field. We offer comprehensive after-hours nurse triage services and innovative web-based telephone triage software systems for use in both institutional and private healthcare practice settings.

Looking to improve staff communication,
engagement, and health?

Check out our newest solution.

Is your hospital trying
to decrease staff
healthcare costs?

Ask your HR manager to call us today.

From Triagelogic Blog

Using a Custom Practice Mobile App to Engage and Improve Patient Health

Demands for enterprise mobility and flexibility are a new reality in today’s society. Physicians and hospitals need to evaluate how they can leverage technology to meet the needs of patient interaction. Here, we discuss how providing patients with a custom practice mobile app will improve engagement and improve patient health. Studies suggest that healthcare is more efficient and effective when patients are actively engaged in

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Nurse Triage Risks

First Lesson on Triage Liability: Risk Reduction with Pediatric Triage

Introducing the first lesson in the latest course from TriageLogic’s Learning Center, Risks in Telephone Triage. Throughout this course, we will examine the various risks that providers need to consider when triage nurses evaluate patients over the phone. These risks include delay of care, not following protocols, practicing outside the scope of nursing, and improper documentation. In this first lesson on risk, we discuss how telephone

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TriageLogic Group Awarded as One of Jacksonville’s Fastest Growing Companies Second Year in a Row

On July 12th, 2018 the TriageLogic Group was recognized at the Jacksonville Business Journal Fast 50 awards as one of the top 50 fastest growing companies on the First Coast. Each year, the Jacksonville Business Journal highlights companies in the community who are the successfully growing. This is the second year in a row that the TriageLogic Group has been awarded. The recipients of this

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Data on Nurse Telephone Triage

Data on Nurse Telephone Triage Calls: Improve Patient Care and Save Unnecessary ER visits

By Dr. Charu G. Raheja, PhD Patients today expect to be able to reach a provider any time of the day and night, including weekends. Yet, as a provider, it is difficult to justify the hours and costs involved in being available to help patients evaluate their symptoms. Triage nurses offer a great solution to ensure patients receive consistent care even when doctors are not

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Nurse to triage nurse

Transforming a Nurse into a Triage Nurse

By Marci Lawing, RN Nursing Director We have previously written about the basic qualities required to be a good telephone triage nurse (see article). Once those qualities exist, the nurse is then ready to move on to training to become a great telephone triage nurse.  What does it take to become an effective telephone triage nurse? Training, Training and More Training There are many, many

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Care News Summer – Fall 2018

Care News Summer Fall 2018 is Here! Care News is TriageLogic’s semi-annual publication highlighting articles on triage software, best practices in nurse triage, new trends in healthcare, and recent developments in telemedicine. It is time for our semi-annual TriageLogic newsletter, Care News. In this edition, we highlight the growth we have seen so far in 2018 in our triage software and services. We have added

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