How can we help you manage your patient calls?

Get Software for Your Medical Call Center

Our web-based software is easy to learn and provides robust reports. It also has an option for a mobile application for patients to contact the nurses.

Have our Triage Nurses Manage Your Patient Calls

URAC accredited 24/7 experienced registered nurses assist patients using Schmitt-Thompson protocols and your custom orders.

Get Electronic Protocols for Patient Calls During the Day

Our easy to use electronic checklist ensures your nurses ask the right questions and allow you to document patient phone calls. Free unlimited training by a Nurse Manager.

Our mission is to continue to lead the field of nurse triage. We commit our expertise, compassion and reliability to services that exceed expectations of medical professionals and their patients.

How can we help you manage your patient calls?

Commitment to Excellence

Our mission is to be the best in class in everything nurse triage. We use protocols established by the leading authorities in pediatric and adult phone triage care – Bart Schmitt, MD and David Thompson, MD. Our URAC accreditation demonstrates our commitment to quality.

Proprietary Telemedicine Technology

Our proprietary call center software platform is designed by doctors, nurses and PhD’s based on their practical experience in telephone medicine, nurse triage and business.

Knowledge and Expertise

TriageLogic provides nurse triage software and services to thousands of physicians nationwide. We have a team of experts including PhD and MDs that study data, publish articles in best practices for improved patient care, nursing, and return on investment. We publish articles and videos about the practice of nurse triage.

Custom Solutions

We create leading edge telephone medicine technology based on practical experience and a thorough understanding of the field. We offer comprehensive after-hours nurse triage services and innovative web-based telephone triage software systems for use in both institutional and private healthcare practice settings.

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From Triagelogic Blog

Employee Spotlight – Rose Moon, RN, BSN

In this edition of Employee Spotlight, we are introducing Rose Moon, TriageLogic’s Clinical Education and Call Center IT Support Manager for over 5 years. She teaches triage nurses and other telephone triage professionals on how to triage patients over the phone and provide the highest quality of care. Rose Moon earned her Bachelor’s Degree in Nursing from Duquesne University in Pittsburgh Pennsylvania and joined Triage

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Clinical Update by Schmitt-Thompson for Telephone Triage Nurse Call Centers

Clinical Update by Schmitt-Thompson for Telephone Triage Nurse Call Centers

Important Metrics to Increase Safety and Satisfaction Barton Schmitt MD, one of the authors of the Schmitt-Thompson Protocols, has released a clinical update for the telephone triage nurses. This update is focused on the call center metrics for meeting The Quadruple Aim framework for optimizing the performance of health care systems. To review, the 4 aims are: Improve Health Quality and Safety Reduce Costs Improve

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Triage Levels

Triage Levels

By Dr. Ravi Raheja, TriageLogic’s Medical Director and CIO: When a patient has a symptom, determining the appropriate triage level quickly and effectivelyis critical for several reasons. First, let us clarify what is a triage level? A triage level is the appropriate level of care base on the patient’s symptoms and medicalhistory. Levels usually include dispositions such as call 911, go to the emergency room,

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Dr. Ravi Raheja gives Tips on News4Jax for Staying Healthy During Game Season

Dr. Ravi Raheja Gives Tips on News4Jax for Staying Healthy During the Game Season

With fall comes cooler temperature, football games, and other fun outdoor activities. But with all the fun, there are also more health-related issues with cooler temperatures, games, and parties. Our Triage Nurses have documented that the flu has already broken in certain parts of the USA, and food poisoning and allergies are starting to rise. Read these tips from our Medical Director and CIO, Dr.

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Nurse Triage Options for ACOs and Medical Organizations: Improving Medical Care and Decreasing Costs

Accountable Care Organizations, or ACOs, are formed by groups of doctors and other healthcare providers. ACOs aim to encourage providers to decrease patients’ health expenses by taking responsibility for the quality of care provided. By doing so, providers receive a share of the Medicare savings while encouraging better preventive health care for their patients. The question for medical organizations that share on health savings is

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Triage Nurses Help Physicians During Cold and Flu season

Winter and holiday season is coming and that means that doctor offices and triage nurses around the country are preparing for the high influx of patient phone calls during the season. Many calls can be handled over-the-phone with home care advice, while others require patients to come into the office. Schmitt-Thompson triage protocols for doctor offices (see, for example, myTriageChecklist), are an important resource for

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