Ebooks, White Papers and
Patient Programs Checklist

Telephone Nurse Triage Handbook

This ebook discusses the history and technological advancements of nurse triage, specifically in the context of telephone medicine. Nurse triage is a method of prioritizing

Patient Symptoms & Outcomes

This article discusses a study on the dispositions given to patients by triage nurses in a medical call center. It focuses on the differences in


This ebook discusses outcomes from a study on a telephone nurse triage system used during the COVID-19 pandemic. It reviews caller demographics, triage protocols, and

Evaluating a Nurse Triage Program

Whether you use an outsourced nurse triage service or you want to license software and use your own team, follow this checklist to ensure your system complies with all

Evaluating a Medical Call Center

Are you thinking about outsourcing your patient calls and medical answering services to a medical call center? Use this checklist to make sure that the