This Isn’t a Gen AI Chatbot.
It’s a Better Digital Front Door.

A single phone prompt activates physician-designed intake logic that captures complete clinical information — with no upfront cost and guaranteed ROI.

Request a 15-Minute Demo

Patented and Patent-Pending Technology

Calculate Your Savings Using MedMessage Automate

Clinical Guidance,
Not Open-Ended AI

MedMessage Automate® does not learn unpredictably or improvise medical questions over time. Instead, it follows structured clinical pathways created by physicians.

Questions adapt based on patient responses, but always remain within approved medical guardrails. This offers consistency, safety, and trust for both clinical and operational teams.

What this means:

  • No black-box learning or variability
  • Consistent, complete clinical information
  • Confidence for nursing leadership, compliance, and IT

Reduce Call Burdens Without Compromising Clinical Quality

When front desk teams become overwhelmed, patients wait on hold or leave voicemails, and messages are often left without the clinical details that nurses actually need.

MedMessage Automate offers a powerful alternative to manual intake through secure, clinically guided text conversations that allow patients to self-report information. 

Let your team focus on care — not callbacks or voicemails that need clarification.

Request a 15-Minute Demo

How Clinically Guided
Intake Works

MedMessage Automate uses secure text to guide patients through structured intake conversations without the need for an app or portal. 

Built on physician-designed pathways, our system:

  • Collects initial symptoms
  • Automatically asks appropriate follow-up questions
  • Produces a complete, accurate message request every time
  • Visually prioritizes calls for clinical teams

Initial request

Symptom severity

Symptom duration

Presence of additional symptoms

Small & Midsize Practices

Measurable Outcomes in the
First 30 Days

  • Shift 65% or more of routine calls to text intake
  • Save 3–7 minutes per message
  • Reduce callbacks and message clarification
  • Improve nurse efficiency and staff satisfaction

Real-World Results

CHKD Reduced Patient Calls by 60% — Without Hiring Additional Staff

Children’s Hospital of The King’s Daughters (CHKD) used MedMessage Automate to manage overwhelming call volume without adding staff or disrupting clinical workflows.

  • Over 66% of patients chose automated intake
  • 3–7 minutes saved per call
  • More complete and accurate intake information
  • Over 90% patient satisfaction

View CHKD Case Study

Start Small, Prove Value, Then Scale

Many organizations begin with one high-volume line and evaluate results within 30 days.

Request a short walk-through to see how MedMessage Automate fits into your workflow.

Request a 15-Minute Demo

MedMessage Automate ROI Estimator

Adjust the number of doctors and calls per doctor to estimate organization-wide savings. These are approximations based on average performance metrics.

Inputs
1 5 100
1 30 50
Monthly savings
$0.00
Annual savings
$0.00
Admin hours saved (annual)
0 hrs
How this is calculated (hard cost savings)

We estimate how many calls are automatically handled (65% of the calls you enter). Each handled call saves about 5 minutes of admin time. Those minutes are converted to hours and multiplied by an administrative hourly rate of $25. We assume 22 working days per month. These figures represent direct labor savings.

Note: These figures are estimates for planning purposes only.

Frequently Asked Questions

Is MedMessage Automate a “learning AI” chatbot?

No. MedMessage Automate is not an open-ended, learning AI chatbot. It uses clinically governed pathways designed by physicians to ensure relevant information is collected consistently and safely. Questions adjust based on patient responses within predefined clinical guardrails.

No. It automates intake, not clinical decision-making.

MedMessage Automate enhances the quality and completeness of the information your team receives, allowing nurses and providers to respond more efficiently with fewer back-and-forth calls.

No. Patients use secure text-based intake. There is no app to download and no patient portal required, making it more intuitive and more likely to be utilized.

MedMessage Automate is designed to identify urgency signals and red flags, so your team can route messages appropriately. It does not delay urgent care — your workflows determine how urgent messages are handled and escalated.

MedMessage Automate can be configured for different workflows, including clinical symptom intake and administrative requests like appointments or medication refills. Deployment can vary by practice size and needs.

Most organizations start with a high-volume line and add a simple call-divert prompt in their phone trees. The goal is minimal disruption and immediate ROI.

Many teams can launch in a few weeks or less, depending on configuration and workflow decisions. Most start with a focused 30-day pilot program to measure call shift, handle time, and message completeness.

Organizations commonly measure a shift of 50–70% of routine calls to text intake. They save an average of 2–3 minutes per message, and experience fewer callbacks and improved staff efficiency.

Yes. MedMessage Automate is built for healthcare environments and offers a secure design that includes encryption and audit-friendly workflows. It also aligns with enterprise trust requirements such as SOC 2® Type II attestation.

Yes. Many organizations begin with one line, one department, or one clinic to validate adoption and ROI before expanding.

Most practices find that patients prefer texting when it saves them time and keeps them from being stuck on hold. Patients like an experience that is simple, fast, and does not require the use of apps or portals.

Many organizations start with a short pilot program to evaluate intake results before making a long-term decision.

Request a Demo