Nurse Triage On Call (NTOC)
Give Your Patients 24/7 Access to Registered
Nurse Support
- A patient calls your practice. A nonclinical operator takes their request and forwards it to your triage department.
- A nurse from NTOC returns the patient’s call on your behalf, evaluates their symptoms, and directs them to the appropriate care.
- All patient interactions are documented thoroughly and shared directly with your physician’s office.
Your patients will have peace of mind knowing they can reach a qualified nurse anytime, day or night, to evaluate their symptoms and direct them to the appropriate care.
Top Ratings From Our Clients
Saint Alphonsus Health Alliance
Dr. Leah J. Treadwell, Austin Regional Clinic
Around-the-Clock Care for Your Patients
When your patients have after-hours concerns, they need immediate, reliable medical advice. Otherwise, their uncertainty can lead to stress, unnecessary ER visits, or ignored symptoms.
Providing 24/7 care is essential, but it can be costly and challenging to manage in-house.
Nurse Triage On Call fills this need by offering your patients access to experienced nurses who can provide expert advice any time of the day.
Our service integrates seamlessly with your practice’s internal systems and workflows, ensuring your patients receive continuous care without burdening your staff.
How Outsourced Nurse Triage Works: Protocols and Documentation
- 1.Inbound call from patient or guardian is received.
- 2. Operator captures medically relevant info and relays to Triage Nurse through TL’S System.
- 3. Nurse Selects appropriate Level of Care from TriageLogic protocol list.
- 4. Nurse Communicates ideal next Steps and Documents.
- 5. Nurse Relays all info through EMR systems back to Physicians.
Quality Assurance
- All nurses are licensed and registered.
- Schmitt-Thompson protocols are used to evaluate patient symptoms.
- All calls are recorded, and all patient interactions are documented and shared directly with your providers.
Special Features
- You can customize standing orders so that triage nurses follow instructions specific to your practice or individual physicians.
- HIPAA-compliant texting is available between nurses and your providers.
- Our triage software integrates with your practice's in-house EMRs for continuity of care.
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Nurse Spotlight
Improved Health Outcomes
Gold-Standard Protocols
Our nurses use standardized, doctor-written triage protocols to assess each patient.
Expedited Resolutions
One out of every two callers is able to use over-the-counter medication and receive home care advice from a nurse nurse without needing further treatment.
Care Dispositions
After going over a caller’s symptoms and medical history, a triage nurse explains the appropriate disposition for care.
Decreased Health Expenses
Only one out of every four callers needs further evaluation by a doctor for a prescription or additional care.
Continuity of Care
Callers have the option to see their own primary care doctors when their symptoms are not urgent.
Providers and nurses can share patient information securely to smartphones without the need to download an app.
PHI bypasses public networks so that all patient data remains secure within the TriageLogic environment.
Delivery confirmation from our smart software notifies nurses when doctors access their messages.
Our intuitive, on-call scheduling system allows your practice to manage and change your own call schedule in real time. No more faxing schedule changes and calling in last-minute switches. Each provider profile has their preferred method of contact if a nurse needs to reach them.
TriageLogic is able to provide secure, HIPAA-compliant, two-way communication between your practice’s EMRs and our nurse triage software.
This optional module offers enhanced capabilities like:
Real-time, paperless information so your practice will be able to bypass any manual steps for adding the triage encounter to an EMR.
Smarter triage, where our nurses can get a brief medical summary from your EMR in a secure, standardized format. This benefits chronically ill patients in particular, and helps all of your patients feel like our nurses are true extensions of your office.
This easy, interactive portal offers detailed analytics on the number of patient calls to your practice, their selected dispositions, average call times, and much more.
When I lost my cross coverage with another group, I didn’t know what to do. Finding TriageLogic literally saved the day. With confident nighttime call coverage, I could focus my efforts on my office and know that my patients were being cared for day and night!
Harry A. Lehman, III, MD, Pediatrician in Delaware
Nurse Triage On Call Can Enhance
Your Patient Care and Support Your Practice.
WHY ARE DOCTORS SWITCHING TO TRIAGELOGIC
Service: We are commited to customer service and offer features not available anywhere else.
Reliability: We have over 15 years of nurse triage experience supporting more than 22,000 physicians.
Research: Our staff includes individuals with PhDs and MDs, and who understand nurse triage and the healthcare industry firsthand.
Customization: Your physicians can provide our nurses with personal instructions that they can implement with your patients, based on the needs of the call.
Hear From Our Nurses
Glenda
RN
I’m really loving my time at TriageLogic. Honestly, what makes it so great is the awesome team I get to work with and the flexibility the job offers. Being able to work from anywhere has been a lifesaver; it’s allowed me to be there for my husband’s mom and my own mother when they were sick. I’m so grateful I could be there for them while still doing work I love.
Colton
RN
What I enjoy most about working at Triage Logic is having the freedom and flexibility to work from home and make your own schedule, while still being able to help others. So many patients/parents are sent home without adequate education and it feels great to be able to give them guidance. I also like the diversity of patients and offices we triage for, I think it has helped me become a more well-rounded nurse.
Jessica
RN
I truly enjoy working at Triage Logic because I have the opportunity to provide the first steps of high-quality care to patients in need, virtually from anywhere. Knowing that the care I provide can make a meaningful difference in someone’s life is incredibly rewarding. Whether it is guiding a patient towards the right next steps, offering reassurance or encouraging words, or delivering valuable patient education; I feel that I am making a positive and lasting impact on the patients and families I serve.
Candace
RN
What I enjoy most is the work culture. It has always been so positive and welcoming. I’ve never felt like I was being inconvenient when asking the numerous questions I’ve had—and still have. Even though I have never met my coworkers in person, we still log on, take care of our patients, support one another, and make the most out of our shifts.
TriageLogic Has Achieved SOC 2® Type II Attestation
TriageLogic’s nurse triage software has undergone an independent audit and achieved SOC 2® Type II attestation. This attestation verifies that our systems and processes meet the AICPA’s Trust Services Criteria, providing assurance that patient data is handled with the highest level of care and control.
TriageLogic’s attestation reflects our long-term commitment to data protection and operational integrity. For our clients, this means added confidence in choosing a partner who prioritizes both clinical excellence and trusted infrastructure.