TRUSTED BY PHYSICIANS FOR OVER 20 YEARS
The Intelligent Digital Front Door for Physician Practices
Patients choose secure text and receive a link, no app required, while your staff receives complete, prioritized requests 24 hours a day.
Experienced nurses supported by technology and structured workflows.
20+ Years
Healthcare experience
42M+
Patients supported
22,000+
Physicians supported
Secure
HIPAA/SOC 2 Type II
One Simple Patient Journey
1
Patient Calls Your Existing Number
No new phone number or replacement system is required.
2
Patient Chooses Secure Text
The patient receives a secure link—no app required.
3
Guided Intake Captures the Request
Required information is collected and potential urgency is identified.
4
The Request Is Routed to the Right Team
Urgent requests are prioritized according to the defined workflow.
Speak with a Solution Consultant
Call (800) 723-4290
OPERATIONAL IMPACT
Reduce Phone Burden. Improve Patient Access.
Up to 75% Reduction
In front desk calls
Up to 50% Less
Clinical phone time
5-10 Minutes Saved
On average, per patient interaction
24/7 Patient Access
Patient access
Complete, prioritized information helps teams act faster.
Captures Complete Patient Information
Structured intake reduces missing details, callbacks,
repeat questions, and transfers.
Prioritizes Urgent Needs
Urgent requests are identified and routed first.
Uses Your Existing Number
No replacement phone system or new number is required.
Integrates With Your EMR and Workflow
Fits into your existing operational and clinical processes.
Based on historical TriageLogic customer data. Results vary by organization, staffing, workflow, and implementation.
FLEXIBLE COVERAGE
Extend Coverage When You Need It
One Workflow for Administrative and Clinical Requests
The Digital Front Door identifies the type of request and routes it to the right team.
Administrative requests are sent directly to your staff.
Clinical requests and refills can be routed to your nurses, TriageLogic nurses, or both-based on the coverage model you choose.
This gives patients one consistent experience while allowing your organization to use internal, outsourced, or blended clinical coverage.
Digital Front Door
Admin Requests
Routed to your staff
24/7
Clinical Requests
Routed to your nurses, TriageLogic nurses, or both
Continuous 24/7 Patient Coverage
Administrative requests stay with your team, while clinical requests follow the staffing model that works best for your organization.
OUTSOURCED CLINICAL COVERAGE
Nurse Triage On Call
Extend your clinical team with experienced, compassionate registered nurses who provide after-hours, overflow, or full 24/7 patient support.
TriageLogic nurses work as an extension of your organization, follow your customized instructions, and use Schmitt-Thompson protocols to guide patients to the appropriate level of care.
Licensed registered nurses supported by secure technology and clinically governed workflows.
Flexible Coverage
After-hours, weekends, overflow, or complete 24/7 nurse triage.
Licensed Registered Nurses
Experienced nurses assess symptoms, provide care guidance, and escalate when clinically appropriate.
Schmitt-Thompson Protocols
Structured adult and pediatric protocols support consistent, evidence-based dispositions.
Customized to Your Practice
Nurses follow your standing orders, escalation preferences, and on-call schedule.
One Connected Clinical Workflow
Digital Front Door
Guided patient intake before staff involvement.
Clinical Decision Support
Schmitt-Thompson clinical triage protocols support nurse decision-making within TriageLogic’s structured workflows.
Nurse Performance
Simulation-based training, documentation support, and automated quality assurance support consistent nurse performance.
24/7 Clinical Coverage
Your team, TriageLogic’s team, or a blended model.
One workflow. One patient experience. Clinical oversight throughout.
A LOW-RISK WAY TO EVALUATE FIT
30-Day Performance Guarantee
If TriageLogic hasn’t cut your front desk call volume in the first 30 days, turn it off. You won’t be billed, and cancellation is free – one email, no penalty.
No setup fee. You decide whether it worked.
A knowledgeable team ready to understand your workflow.
How It Works
1. Patient Requests Help
The patient calls and requests clinical
guidance.
2. A Nurse Responds
A licensed TriageLogic nurse assesses the concern and directs the patient to the appropriate level of care.
3. Your Practice Receives the Encounter
Call details and disposition are documented and returned to your organization.
The Operational Value
Designed to deliver measurable ROI from day one.
Speak with a Solution Consultant
For more details on our after-hours coverage, click here.