Schmitt-Thompson Nurse Triage Protocols

We have partnered with Drs. Barton Schmitt and David Thompson to make the industry standard triage protocols available in our software and services.
Solutions we offer:

Dr. Ravi Raheja explains how telehealth nursing can help doctors engage their patients and improve overall care.

The Schmitt-Thompson Clinical Content telephone protocols are tools for triage nurses. They assist the nurses through the data collection, triage, disposition selection and advice-giving processes.

Click this image to download a User’s Guide for Office-Hours or After-Hours.

There is also a separate version of the User’s Guide for users of the After-Hours protocols. Paid customers can request the appropriate User’s Guide by contacting us at or (800) 723-4290.

Schmitt-Thompson 2022 Clinical Content Changes: A Self-Study Guide for Nurses

What features should you look for in telephone triage protocols?

Telephone Triage Nurses evaluate the seriousness of a caller’s condition based on the symptoms. Because of the variety of ages and reasons for the phone call, the triage protocols have to be extremely comprehensive, need to be re-evaluated regularly, and need to give targeted advice based on the symptoms of the caller. Schmitt-Thompson protocols have all the features necessary to make it the best-in-class protocols for patient care. For more information about features that make Schmitt-Thompson protocols effective, see Telephone Triage Clinical Content: Important Aspects.

Use this robust call center platform to manage your patient phone calls.

  • Web-based
  • Integrate with any EMR
  • Document health care savings
  • 99.99% uptime

Our nurses answer your patient phone calls when your office is closed using:

  • Gold-Standard Protocols from Schmitt-Thompson
  • All calls recorded
  • All licensed registered nurses
  • Call back time less than 30 minutes

Use this Schmitt-Thompson-powered electronic Checklist for your daytime patient phone calls.

  • Gold-Standard Protocols from Schmitt-Thompson
  • Works with paper charts or EMR
  • Web-based
  • Up and running in 30 minutes

About the Doctors who wrote our protocols

Doctors Schmitt and Thompson have dedicated more than 30 years to the development of world-class decision support content

Barton Schmitt, MD

Barton D. Schmitt, MD, FAAP

is Professor of Pediatrics at the University of Colorado School of Medicine, and Director of the Sleep Disorder Clinic and Encopresis-Enuresis clinic at The Children’s Hospital of Denver. He has written more than 100 articles as well as the book Pediatric Telephone Protocols. Dr. Schmitt received the 2004 American Academy of Pediatrics Education Award. Read More

David Thompson, MD

David Thompson, MD

is board certified in emergency medicine and internal medicine, and is on the emergency department clinical faculty at Northwestern Memorial Hospital, Chicago. He is the author of Adult Telephone Triage Protocols 2nd Edition. Read More