How Can Answering Service Operators Use Artificial Intelligence (AI) to Let Providers Know if a Call Is Urgent?

MedAnswer Assist™ is a new tool to help your operators relay more accurate medical messages and improve medical service requests.*

Ensure that your operators indicate urgent calls more accurately.

  • Increase Revenue
  • Increase Accuracy
  • Decrease Training Time

*Patent Pending 

How It Works

Key Features

Special Features

“Some patients may call saying that they need a prescription refill and fail to mention they have more serious symptoms. If the answering service doesn’t specifically ask, the provider may assume it is a routine priority call. TriageLogic has now launched an AI-based tool for answering services. The AI software prompts answering service staff to ask a few additional relevant questions, and ensures that the intake better reflects the severity of the symptoms.”
– Rose Moon, RN, BSN – Director of Nursing

Medical Contact Center AI System

  • Evaluates text entered by an operator and prompts them as needed.
  • Minimum training and intake time added.
  • Self-standing and integrated options available.
  • Decreases medical liability and ensures patient care.
  • Increases provider satisfaction and retention. 
"Improve patient care while increasing revenue"
Headshot of Ravi Raheja
Ravi Raheja, MD

Are Your Providers Looking for Nurse Telehealth?

  • All dispositions made using Schmitt-Thompson protocols.
  • Custom instructions allow nurses to become an extension of your practice.
  • Nurses send HIPAA-compliant texts to your MDs.
  • URAC accredited.