How Can Answering Service Operators Use Artificial Intelligence (AI) to Let Providers Know if a Call Is Urgent?
MedAnswer Assist™ is a new tool to help your operators relay more accurate medical messages and improve medical service requests.*
Ensure that your operators indicate urgent calls more accurately.
- Increase Revenue
- Increase Accuracy
- Decrease Training Time
*Patent Pending
How It Works
- Patient calls and talks to an agent
- As agents handle the call, they are alerted to check off additional questions as necessary
Key Features
- AI automatically detects the messages
- No need for additional training
Special Features
- Minimum increase in call time
- Integrates directly with your system
- Affordable
“Some patients may call saying that they need a prescription refill and fail to mention they have more serious symptoms. If the answering service doesn’t specifically ask, the provider may assume it is a routine priority call. TriageLogic has now launched an AI-based tool for answering services. The AI software prompts answering service staff to ask a few additional relevant questions, and ensures that the intake better reflects the severity of the symptoms.”
– Rose Moon, RN, BSN – Director of Nursing
Medical Contact Center AI System
- Evaluates text entered by an operator and prompts them as needed.
- Minimum training and intake time added.
- Self-standing and integrated options available.
- Decreases medical liability and ensures patient care.
- Increases provider satisfaction and retention.
Are Your Providers Looking for Nurse Telehealth?
- All dispositions made using Schmitt-Thompson protocols.
- Custom instructions allow nurses to become an extension of your practice.
- Nurses send HIPAA-compliant texts to your MDs.
- URAC accredited.
