It’s no secret that when temperatures drop, medical offices experience a surge in patient phone calls — particularly when it comes to the flu, COVID, and respiratory syncytial virus (RSV).…
Have you ever received a message that a patient needed a prescription refill, only to find out that it was something more serious? Or perhaps your nurses weren’t given enough…
Every year, plenty of people mistakenly think their symptoms are serious enough to warrant a trip to the emergency department. However, data shows that in two-thirds of these cases, ED…
How accurate are the medical messages that your nonclinical operators send to your providers? According to Gilman and Bedigian, LLS, a law firm that specializes in medical malpractice, one of…
Today’s push for all-things-digital extends well into healthcare, particularly when it involves nurse triage and electronic health records. Whereas triage nurses were once strictly phone-based roles, they now utilize telehealth…
Thanks to the expansion of telehealth, patient interactions are being conducted increasingly via phone, video chat, and texting solutions. At the forefront of this technology shift are triage nurses, whose…
The demand for triage nurses is constantly growing, as is the opportunity for nurses to grow their nurse triage call center. The main challenge nurse triage services encounter is maintaining…
At TriageLogic, our primary focus has always been to help patient callers understand the severity of their symptoms and the best way to address them. That’s why, when our nurse…
The advent of artificial intelligence (AI) has revolutionized several industries, and healthcare is no exception. AI applications have already proven invaluable when it comes to diagnostics, patient care, and personalized…
Every time a patient calls your practice, you want to make sure that their symptoms are noted fully and addressed in the appropriate window of time. However, this may not…
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