Does your team have difficulty maintaining the appropriate nurse triage coverage due to unpredictable patient call volume? This is especially true when calls come in waves, or right after doctors’…
In spite of overcoming what has arguably been the worst of the COVID-19 pandemic, the healthcare industry is still overstressed. Nurse availability is of particular concern, as many nurses are…
In recent years, we’ve seen an increased demand for transformative care like remote patient monitoring (RPM) and telehealth nurse triage. Conversely, we’ve also seen an increase in data hijacking, ransomware,…
It’s every triage nurse’s responsibility to get a patient caller to the appropriate care in the appropriate window of time. Nurses taking patient phone calls usually work on a callback queue…
TriageLogic is proud to announce that its CEO, Charu Raheja, has been named one of the Jacksonville Business Journal’s “Women of Influence 2022.” Below are excerpts from that article, her…
Many telehealth nurse triage departments rely on patient call-backs to help address those with the most pressing medical needs. But how are these calls prioritized, and what call-back times are…
Telephone triage is one of the most effective ways to get patients to the right kind of care in the appropriate amount of time. But who has the ability to…
Patient phone calls, and questions about whether or not their symptoms require an office or emergency visit, are part of every busy medical practice. However, how do you train your…
Customer relationship management (CRM) tools are often used by marketing and sales teams to grow new business. Healthcare organizations can benefit from them too, and have been using them increasingly…
Since the beginning of the pandemic and the push for social distancing, telehealth triage and outsourced nurse call centers have become invaluable components for evaluating callers’ symptoms and guiding them…
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