Symptom Screening Tools Vs. Nurse Triage
When patients call their doctor’s offices, the first people to greet them are usually front desk receptionists at those practices, or nonclinical phone operators in call centers. Neither are certified…
More Than Just Protocols: Critical Thinking in Nurse Triage Is Essential
While Schmitt-Thompson triage protocols are highly effective for evaluating patients’ symptoms, critical thinking in nurse triage is a vital skill providers must use when determining the appropriate dispositions for care.…
Back to School: What’s the Difference Between COVID-19, Flu, and Colds? Using Schmitt-Thompson Protocols to Evaluate Student Symptoms
As students return to the classroom, it’s common for a certain percentage to contract and spread diseases. Students recognize this fact, and — up until COVID-19 — probably gave it…
Back to School: Improving College Student Behavioral Health Outcomes With Schmitt-Thompson Protocols
It’s no surprise that more colleges are making student health a priority. Young adults of this generation have had to deal with more types of mental health concerns like depression…
How Do You Improve Phone Messages in a Medical Office and Avoid Mistakes?
Have you ever received a message that a patient needed a prescription refill, only to find out that it was something more serious? Or perhaps your nurses weren’t given enough…
Type 1 Diabetes Management: Improve Patient Care and Increase Revenue with Remote Patient Monitoring
For endocrinologists, type 1 diabetes management comes with its own set of challenges. Foremost among them is the constant need to monitor each patient's blood sugar levels, which involves significant…
Nurse Triage for Morbidity and Mortality: Save Lives and Lower Healthcare Costs
We recently discussed why a nurse triage service is important for helping patients avoid unnecessary ER visits. The same holds true for those patients who have serious conditions, but hesitate…
Nurse Triage Saves Unnecessary ER Visits
Every year, plenty of people mistakenly think their symptoms are serious enough to warrant a trip to the emergency department. However, data shows that in two-thirds of these cases, ED…
Case Study: Improving Medical Message Intake With Augmented Intelligence for Your Operators
How accurate are the medical messages that your nonclinical operators send to your providers? According to Gilman and Bedigian, LLS, a law firm that specializes in medical malpractice, one of…
Integrate Nurse Triage Software with EHRs: Advances in a Modular Triage System
Today’s push for all-things-digital extends well into healthcare, particularly when it involves nurse triage and electronic health records. Whereas triage nurses were once strictly phone-based roles, they now utilize telehealth…
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