Why Don’t Nonclinical Message Takers Have Protocols Like Triage Nurses?

When a patient calls their doctor’s office, the following series of events usually takes place: a nonclinical operator greets the patient and takes a message about why they called; the…

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Medical Call Center Software That Tracks Nurse Productivity and Patient Care Dispositions

Data is king in today’s health care. Physicians who aim to provide quality care to their patients — and make the best budget-based decisions for their resources — must be…

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Important Tips for Triage Nurses When Addressing Heart Health for Patient Callers

February may be American Heart Month, but it’s an aspect of health care that’s relevant year-round. According to the CDC, cardiovascular disease is still the leading cause of death for…

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Southern Voices Sees Remarkable Accuracy for Their Medical Answering Services After Adopting an Artificial Intelligence Module to Guide Operators

Every time a patient calls your practice, you want to make sure that their symptoms are noted fully and addressed in the appropriate window of time. However, this may not…

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TriageLogic Announces Nurse Triage AI Training for Hospitals and Organizations

TriageLogic is excited to offer a new, two-week course for triage nurse trainees. It expands on the concepts and procedures touched on briefly in its Learning Center, while incorporating elements…

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Triage Nurses Can Now Use Secure Chat With Doctors to Improve Patient Care and Efficiency

Traditional HIPAA-secure chat features require doctors to download apps to their phones and then register them before sending and receiving messages. Most of these secure messaging apps also cost anywhere…

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Press Release: Checklist to Ensure Patient Care Quality in Nurse Telehealth Triage

How do you ensure patient care quality when it comes to nurse telehealth triage? Whether you use an outsourced nurse triage service or you want to license software and use your…

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