Cybersecurity: How to Safeguard Your Medical Call Center

Healthcare organizations are recognizing the need for heightened cyber defense in the wake of increased ransomware and other malware attacks this year. Becker’s outlines the main points of entry that…

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Letter from the CEO – How Hospitals and Practices Should Prepare for Fall 2021

The past year and a half has redefined the healthcare industry. Hospital systems and practices were forced to adapt to a global pandemic while offering chronic or emergency care. The…

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Read more about the article Press Release: TriageLogic Announces Ebook on Telehealth Trends During the COVID-19 Pandemic
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Press Release: TriageLogic Announces Ebook on Telehealth Trends During the COVID-19 Pandemic

JACKSONVILLE, Fla., June 7, 2021 – TriageLogic has released a study they conducted of their telehealth nurse system during the COVID-19 pandemic that analyzes caller data, protocols used, and general changes…

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Emergency Symptoms Most Commonly Missed by Adults – A Review of Triage Nurse Calls

Triage nurses use Schmitt-Thompson protocols to determine which symptoms are serious. However, sometimes symptoms that patients don’t think are serious, such as headache or chest pains, might actually require emergency…

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Read more about the article The 5 levels of Telephone Nurse Triage
Stressed Asian Senior woman talking and consulting with Female Doctor about her symptoms from Coronavirus via internet and wireless technology. Rear view of old female making video call from home with physician via digital tablet during quarantine.

The 5 levels of Telephone Nurse Triage

When a telephone triage nurse evaluates a patient, she has to properly evaluate the severity of the symptoms presented to determine the correct disposition. TriageLogic nurses use Schmitt-Thompson protocols to…

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Demographics of Patients with Urgent Symptoms in a Nurse Triage Center

We studied data from 230,000 telephone calls from our nurse triage call center from January- October 2020. Nurses ensured that all callers received standardized, high-quality care by using guided symptom-based protocols written by Doctors Schmitt and Thompson. During each call we collected information about the patient’s demographics, the triage protocol used by the nurse, and the patient’s disposition. Patients were also asked whether or not they were planning to go to the emergency room (ER) prior to calling a nurse. In this article we focus on the callers that ended up in the ER and their demographics.

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How Insurance Reimbursements Makes Remote Patient Monitoring Profitable for Healthcare Organizations

The COVID-19 pandemic has encouraged healthcare organizations and physicians to adopt remote healthcare more readily -- from telehealth visits to remote patient monitoring (RPM). The need to care for patients…

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Mental Health and Nurse Triage Calls During COVID-19

According to the Kaiser Family Foundation, 53% of American adults estimated that the COVID pandemic had a negative effect on their mental health. Looking at the data that we've collected during the pandemic from our nurse triage service, we begin to see a clear picture. In this article, we deep dive into the data that show us how COVID cases have impacted collective mental health.

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Does Telephone Nurse Triage Save Lives during COVID-19? A Look at COVID-19 Data from our Nurse Triage Medical Call Center

Nurse triage has the potential to save patient lives. Patients often don’t know what symptoms may be signs of serious medical problems. Using a set of standardized protocols, telephone triage nurses assess patient symptoms and determine which ones are most serious and may need immediate medical attention.

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