As the COVID-19 pandemic continues to underscore the need for telephone medicine, medical call centers can play a crucial role in improving the patient experience and quality of care while containing costs.
We look at outcomes from advice given by triage nurses to patient callers, which can save health care dollars and decrease morbidity and mortality.
We look at the treatment advice data from our patient interaction to understand the problem of people mis-evaluating the seriousness of their symptoms.
By Dr. Charu G. Raheja, PhD Patients today expect to be able to reach a provider any time of the day and night, including weekends.
In July, we presented data from our nurse triage call center evaluating the disposition given to adult callers when they called a nurse triage line
One in every 3 adults who calls a nurse triage line is told to go to the ER. Find out why. By: Charu G. Raheja,
One in 10 parents who call a nurse triage line on behalf of their infants is told to go to the ER. By: Charu G.
Why do patients call after hours? Triage Calls From November Through January It is the beginning of February, one of the coldest months of the
Is a Trip to the Emergency Room Necessary? Read Anna’s Case Study Emergency room visits cost an average of $2,1681, making it an expensive option
