Welcome to the TriageLogic Employee Spotlight. This week’s rock star is Amy Smith, a jill-of-all-trades who has been with the company from the beginning! These days, she’s primarily involved with sales and account management, but don’t be surprised if you run into her at HR, contracting, or bookkeeping. Because of everything she’s done for the company, we want to highlight what led her to a career in healthcare, and her experiences since coming aboard. Below are excerpts from that interview.
Interviewer: When did you start working for TL?
Amy: In August of 2008, when my youngest daughter started kindergarten. I just wanted something small that I could do to keep me busy and have a little extra income.
I: Tell us a little about what you do, and about your daily routine.
A: I spend a lot of time talking with potential clients and responding to many, many emails from current clients, potential clients, team members, and business partners. I love to keep things organized and updated with current, correct information. I also work on our accounts payable and receivables, as well as payroll for our team.
I: What’s your background (work, degrees, etc.)?
A: I attended Liberty University in Virginia for Interior Decorating, but I really only use that now in my own home and when friends have questions about paint colors or decorating their homes.
I: Tell us about some of the experiences you’ve had since joining TL.
A: When I started with TriageLogic, it was just me and Ravi [Raheja MD] working in a small, two-room office in NC [where Ravi coordinated with the rest of the team]. I worked about five to seven hours a week, and remember Ravi always telling me that as we grow, I would be able to pick up more hours. It was perfect at the time due to having small kids and still wanting to be a stay-at-home mom. Over the years, we have grown tremendously! Now, I work an average of 35 hours a week and have picked up extra responsibilities. I have seen TriageLogic gain new valuable team members (that turn to friends) that are so fun to work with! It is funny because I don’t really enjoy change, and TriageLogic has changed so very much over the last 13 years — you just don’t realize that you are changing with it!
I: What’s your favorite part of your job?
A: Making sure things are completed, organized, and correct! I love checking things off my “to do” list and having that feeling of accomplishment, and knowing that it helps keep our company growing and running smoothly. My gift is in administration and it is something that brings me joy.
I: How do you feel that you make a difference?
A: By being reliable and giving my job my best attitude and effort!
I: What do you like to do in your spare time?
A: I really love to read, and mythological fiction books are my favorite! I also enjoy yardwork and visiting with friends while sipping on a creamy, caramel chai latte at the coffee shop near my house!
I: Are there any awards that you’d like share with us?
A: I have received multiple awards for Volunteer of the Year, mostly while my children were in school and I worked with the various PTAs there.
I love checking things off my “to do” list and having that feeling of accomplishment, and knowing that it helps keep our company growing and running smoothly.
– Amy Smith
TriageLogic is a URAC-accredited, physician-led provider of top-quality nurse telehealth technology, remote patient monitoring, and medical call center solutions. Founded in 2007, the TriageLogic Group now serves more than 9,000 physicians and covers over 25 million lives nationwide.