TriageLogic, a leader in the telephone nurse triage industry, announced it will use its more than 13 years of industry-leading phone triage experience in the emerging remote patient monitoring (RPM) market. As monitoring technologies continue to gain traction, RPM is viewed by the healthcare industry as a way to help control the cost of care for those with chronic diseases such as congestive heart failure, COPD, asthma, and diabetes.
Monitoring devices collect large amounts of patient data – blood pressure, blood sugar, blood oxygen levels, heart rate and more. Each device has its own data algorithm that flags abnormal conditions. Results from these devices are typically displayed on dashboards provided by the device company. A physician or his staff that’s monitoring multiple patients with multiple conditions would need to spend a significant amount of time reviewing every dashboard regularly – time taken away from face-to-face patient care.
“Digital health technology is sophisticated and has tremendous potential to help patients better manage their health,” said Ravi Raheja, M.D., TriageLogic Medical Director and CTO. “However, the amount of data that’s generated is vast. A medically trained professional must review the information and evaluate it in the context of the individual to determine the appropriate action. We have the history, experience, and trained nursing staff to review this data,” said Raheja.
TriageLogic is working with physicians and device companies to bridge the gap that exists between the mountains of data generated by health technology devices and the decisions that need to be made in support of better health.
All monitoring takes place behind the scenes and is seamless to patients. A patient simply uses his or her device as directed by a physician, and any alerts or deviations registered by the device are evaluated by TriageLogic’s registered nurses. The patient then receives a call from a TriageLogic nurse who will provide instructions for follow-up care. On Jan. 1, 2020, the Centers for Medicare and Medicaid Services approved reimbursement for some virtual care monitoring, opening the door for more patients to request RPM.
“Most physicians don’t have the time or resources to monitor dashboards for multiple devices,” said Raheja. “TriageLogic’s resources allow physicians to do what they’re best at – spend quality face-to-face time with those who truly need medical intervention. We work closely with each physician group to ensure we understand their preferences and custom care plans for patients with chronic disease.”
TriageLogic is a technology-based service provider of remote patient monitoring services and quality telehealth solutions, including comprehensive after-hours call center services and innovative online systems for use in institutional and private practice settings. TriageLogic provides patient call solutions for more than 9,000 physicians and helps manage the care of more than 18 million individuals.