In this issue of Care News, you’ll hear from our CEO Dr. Charu Raheja about the lessons we’ve learned from COVID and how we plan to move forward. You will also hear from our Medical Director Dr. Ravi Raheja about the exciting new world of remote patient monitoring. Along with a few words from our new partnership with Analog Devices, you will be updated on important information in the remote nurse triage world!
CEO Winter 2020/Spring 2021 Update - Dr. Charu Raheja
Charu Raheja, Ph.D., TriageLogic CEO
Through 2020 and the COVID-19 pandemic, TriageLogic has been assessing data. This data included patient symptoms, attitudes, and outcomes both in general as well as specific to COVID-19. Our goal was to share what we observed with the healthcare industry. We observed how patient behavior was impacted by breaking news and the media, and how education changed caller behavior.
Letter from the Medical Director - Dr. Ravi Raheja
In the United States, 6 in 10 adults in the United States suffer from some form of a chronic disease, such as obesity, diabetes, or heart disease. Chronic diseases are responsible for 75% of the 3.5 trillion dollars spent on healthcare each year. Remote patient monitoring can help alleviate that. Implementing this technology, as long as you have a good business to partner with, has become easier than ever for physicians.
With the arrival of fall and colder temperatures, the flu (influenza) season is around the corner. This year, the common cold or flu may have bigger implications than usual for patient care. Because COVID-19 and the flu often present with similar symptoms, healthcare providers are worried that it may be difficult to detect which virus an individual has without extensive isolating and testing. This may be costly in terms of time and money for patients, providers, and health systems.
Rashes are a common problem for adults and children alike, and they are one of the most common symptoms triage nurses come across. Rashes can be a problem that can be cared for at home or a symptom of something more serious. Remote telephone triage and telemedicine technology has evolved to include the ability for patients to send their providers or nurses images from their smartphones using apps or web portals. But despite these advances, careful triage is needed so serious health conditions are not overlooked.
One important reminder for telephone triage nurses is that when triaging a caller, they should view the call as an emergency until proven otherwise. If nurses handle the call in this manner, this will ensure that they won’t miss anything important and triage to the wrong disposition. As they’re listening to the caller, nurses should consider two things: for every symptom, what is the most life-threatening possible illness and what is the most common illness?
TriageLogic® Announces Release of Comprehensive Data on Remote Nurse Triage Calls and Patients During the COVID-19 Pandemic
The COVID-19 pandemic has changed how doctors and health facilities care for patients. Between lockdown orders and public fear of going to doctor’s offices or hospitals, telemedicine and remote nurse triage has become a vital service for the healthcare industry. Through these changes, TriageLogic, a leading provider of remote telephone nurse triage, has kept meticulous records on patient sentiments, attitudes, demographics, and triage outcomes to help providers and hospitals better understand their patients.
The Latest From TriageLogic
The Jacksonville Business Journal Features TriageLogic CEO Dr. Charu Raheja
In partnership with Telescope Health, a telemedicine start-up, TriageLogic has helped a local hospital prepare for the flood of patients that the COVID-19 pandemic has created. Baptist Medical Center Jacksonville had no infrastructure for their nurses to work from home; there was no system to triage COVID patients, no telephone lines ready to handle an overwhelming amount of calls, and no way to organize priority patients. With the help of Telescope Health, Baptist Health, and TriageLogic, the City of Jacksonville now has a virtual platform to screen patients before they show up to a new drive-through testing site at the Prime Osborn Convention Center, located at 1000 Water Street in downtown Jacksonville.
Dr. Charu Raheja Highlighted as Women Business Leader’s Standout Member
In December, 2020 Dr. Charu Raheja was highlighted as Women Business Leaders’ standout member. This nonprofit is “the premier network of female executives across the health care industry. Built on and inspired by genuine relationships between peers, WBL brings together women executives for honest discussions about the opportunities and challenges facing the industry. This peer network provides the platform through which members are able to move their companies forward, advance their careers, and make a true impact on the health care industry.
Dr. Ravi Raheja is Honored with the Jacksonville Business Journal’s Technology Leader of the Year Award
Dr. Ravi Raheja has been honored as one of the 2020 recipients of the Jacksonville Business Journal’s award for Technology Leader of the Year. The Jacksonville Business Journal is a local business publication that is a division of the American City Business Journals. The Technology Leader of the Year award recognizes local entrepreneurs who are making innovative contributions to the field of technology and the local economy.