TriageLogic Drs. Ravi and Charu Raheja accept an award on stage at GrowFL.

TriageLogic Reflects on 2023 Initiatives Amid GrowFL Celebration

TriageLogic was excited to attend last week’s celebration for GrowFL’s Florida Companies to Watch. As one of the top 50 selected honorees, we’re proud to be recognized as a business that’s projected for significant growth in the coming years, anticipated both in terms of company size and in our product offerings. Read on to learn more about the purpose behind GrowFL, and the powerful initiatives that TriageLogic has in store for 2023.

The Purpose of GrowFL

The Edward Lowe Foundation conceived of the GrowFL competition as a means of identifying and showcasing “second-stage companies” that had elevated themselves above startup status and were prepared for greater expansion. 

TriageLogic earned its spot on this list due to several factors, including previous growth, projections for future success, unique strengths of the company, as well as influence within community- and state-level markets. We also met the necessary requirements for being headquartered in Florida, maintaining between six (6) and 150 employees, and earning between $750,000 and $100 million in revenue.

The 12th Annual Companies to Watch Celebration was held last Thursday, February 23rd, at the Hard Rock Live in Universal CityWalk.

TriageLogic’s 2023 Initiatives

Better Medical Scripting

When patients call doctors’ offices or hospitals, they’re often greeted by nonclinical operators from a medical answering service. These operators aren’t medically certified, so it’s easy for them to overlook important symptoms or leave out notes that triage nurses normally need for determining the urgency of patient callers’ requests. 

That’s why TriageLogic developed an AI-based module called MedMessage Assist. It uses artificial intelligence to analyze the notes that these operators record, then prompts them to ask patients additional questions when the data indicates possible urgency. We’ve already heard from our clients about how effective this software has been at identifying 99 percent of all urgent calls.

Automated Training Modules

TriageLogic now offers automated training modules to reinforce its nurse triage instruction. These too benefit from artificial intelligence, and simulate patient calls under a variety of circumstances. Each simulation is progressively more difficult to help nurses establish muscle memory for the 10-step triage process, as well as selecting the appropriate Schmitt-Thompson protocols based on each AI patient’s symptoms.

Simulations provide nurses with breakdowns of fictional patient information, including their demographics, birthdates, chief complaints, where they’re located, and practices that may have referred them. Nurses can run these simulations as many times as they want (and even customize them) in order to reach the optimal level of performance before ever taking live patient calls.

Supervisors are not required to be present for these simulations, but they can review data from each of them and provide feedback. This allows them more time to focus on other areas of patient care and nurse coordination within their practice or hospital.

Nurse Triage Reporting

We’ve developed new reporting features for our nurse triage software that help our clients track the efficiency of their nurse triage systems. While we’d prefer to share the majority of these features in more detail over a phone call, two main points to keep in mind are:

  • Providers have the ability to see what triage protocols and types of dispositions nurses are more prone to use when addressing patient callers. We can compare them against statistical models to identify when they’re being used appropriately, and when nurses may need additional training. 
  • Providers can review when call volumes are highest, and what concerns and symptoms patients tend to call about the most, allowing them to schedule nurses more appropriately to meet anticipated demand.

Can We Talk About Your Nurse Triage?

Our goal has always been to improve patient outcomes. That started with our outsourced nurse triage call center and nurse triage software, evolved to data review for remote patient monitoring (RPM), and now leverages AI as a training tool. We’re excited for how far we’ve come as an organization, and the number of providers and patients we’ve had the privilege to serve. 

If you would like to see how these tools could benefit your team, please contact us to discuss a program.

About TriageLogic

TriageLogic is a URAC-accredited, physician-led provider of top-quality nurse telehealth technology, remote patient monitoring, and medical call center solutions. Founded in 2007, the TriageLogic Group now serves more than 9,000 physicians and covers over 42 million lives nationwide.

Learning Center: courses and videos, learn more about telephone triage

Download E-Book “Revolutionizing Care – Technology and Telehealth Nurses in Remote Patient Care”

Download E-Book “A Provider’s Guide To Remote Patient Monitoring”

DOWNLOAD E-BOOK “Telephone Nurse Triage Handbook”