A hand types on a laptop keyboard while the word "AI" shines over it, along with the image of cogs and a speaking bubble.

TriageLogic’s Dr. Ravi Raheja to Discuss Using Technology to Assist Triage Nurses at HCCT Conference

There are those in the healthcare community who may feel uneasy by the prospect of artificial intelligence (AI) being used in their respective fields. In our experience, however, technology can be used to assist in healthcare to make jobs more efficient for your staff and give providers more time with patients. That’s the focus behind an upcoming session co-presented by TriageLogic’s CTO, Dr. Ravi Raheja, and David Lawson, the CEO of Call Simulator. This session will be a part of HCCT’s 32nd Annual Conference held from June 7th – 9th this week in Atlanta, and will showcase experiences from both companies in regards to AI development. It will also include improvements we’ve seen in call center technology, nurse triage, and medical message intake. 

The modules that we’ve developed can be used to train and guide medical staff so that patient needs are addressed efficiently and accurately. They can ensure that triage nurses correctly label the urgency of each patient request, that nurses know how to respond to any type of patient phone call, and that patients are given the appropriate advice on what types of care they should seek based on all of their symptoms.

Follow this link to the full article published about this event under the May issue of HCCT’s newsletter.

TriageLogic’s Solutions

Dr. Raheja will be discussing two primary solutions that can be applied to your nurse triage services.

MedMessage Assist

This is a tool for nonclinical operators that identifies when reported symptoms are urgent, or prompts operators to ask additional questions when it identifies that those symptoms could be. As a self-teaching module, it’s been able to reduce intake errors to less than one (1) percent, and can either be used as a standalone solution or integrated with your in-house software. Learn more about how MMA can benefit your nonclinical services.

Simulated Nurse Triage Training

New triage nurses need phone practice that will adequately prepare them for the variety of calls they’re bound to encounter — not simply in terms of the specific needs that patients will have, but also how those calls are affected by each patient’s mood, voice, and background noise. Our training simulator offers this kind of customization without the added stress that nurses may feel when performing with live trainers. Click here for the full story.


Do you have questions about HCCT’s upcoming conference or our nurse triage solutions? Contact us today to discuss them.

About TriageLogic

TriageLogic is a URAC-accredited, physician-led provider of top-quality nurse telehealth technology, remote patient monitoring, and medical call center solutions. Founded in 2007, the TriageLogic Group now serves more than 22,000 physicians and covers over 42 million lives nationwide.

Learning Center: courses and videos, learn more about telephone triage

Download E-Book “Revolutionizing Care – Technology and Telehealth Nurses in Remote Patient Care”

Download E-Book “A Provider’s Guide To Remote Patient Monitoring”

Download E-Book “Telehealth Trends During COVID-19”

DOWNLOAD E-BOOK “Telephone Nurse Triage Handbook”