Help Your Office Staff or Operators Relay Relevant Patient Messages Every Time

MedMessage Assist™ is a new software to help your operators relay more accurate medical messages and improve medical service requests.*

Ensure that your operators indicate urgent calls more accurately.

  • Ensure No Critical Messages Get Missed
  • Improve Call Documentation
  • Decrease Training Time
  • MedMessage Assist™ to Help Manage your Call Center or Front Desk

Developed by Doctors to Ensure Accurate Medical Scripting

*Patent Pending 

Improve Patient Messages While Decreasing your Liability

How It Works

Key Features

Special Features

AI White Paper cover image of nonclinical operators taking patient phone calls for a healthcare provider's office.

Download Our White Paper: Improving the Accuracy of Medical Messages

Elevate your patient care with MedMessage Assist™! These are real cases in which MedMessage Assist prompted phone operators to ask patients additional questions, unveiling critical symptoms and ensuring accurate medical messages. See the impact on initial complaints, insights gained, and positive outcomes.

MedMessage Assist™ Examples

Initial Entry by the Operator

Additional Information Added by MedMessage Assist

Patient Disposition by
Triage Nurse

Back and stomach pain

Patient is pregnant, with No urination for 8+ hours

Go to Labor and Delivery Now

Pain in leg and hip

Chest pain

Call EMS 911 Now

Prescription refill for vertigo

Possible weakness or numbness of the arm, leg or face

Call EMS 911 Now

“Some patients may call saying that they need a prescription refill and fail to mention they have more serious symptoms. If the answering service doesn’t specifically ask, the provider may assume it is a routine priority call. TriageLogic has now launched an AI-based tool for answering services. The AI software prompts answering service staff to ask a few additional relevant questions, and ensures that the intake better reflects the severity of the symptoms.”
– Rose Moon, RN, BSN – Director of Nursing

Medical Contact Center AI System

  • Evaluates text entered by an operator and prompts them as needed.
  • Minimum training and intake time added.
  • Self-standing and integrated options available.
  • Decreases medical liability and ensures patient care.
  • Increases provider satisfaction and retention. 
  • Gold Standard of Care
"Improve patient care while increasing revenue"
Triagelogic Headshot of Ravi Raheja
Ravi Raheja, MD
“We are excited that we are now able to take more accurate messages without extra training for the staff.”
Jason Miller

Are Your Providers Looking for Nurse Telehealth?

  • All dispositions made using Schmitt-Thompson protocols.
  • Custom instructions allow nurses to become an extension of your practice.
  • Nurses send HIPAA-compliant texts to your MDs.
  • URAC accredited.