Providing Consistent Phone Care with myTriageChecklist


TriageLogic’s nurse triage software, MyTriageChecklist, has been trusted by doctors and contact centers for nearly a decade. MyTriageChecklist helps nurses determine the most appropriate level of care when patients call with symptoms. It is a web-based, safe, and efficient solution for organizations looking to increase their quality of patient care and save on healthcare costs. The platform uses Schmitt-Thompson protocols. These protocols are accepted by the wider medical community as the gold-standard protocols for doctors to safely delegate care to their nurses and standardize procedures.

The software ensures that nurses ask the correct questions and find the right disposition for every call. MyTriageChecklist works with existing Electronic Medical Records systems (EMR) and can be securely accessed directly from the internet without additional software or downloads.

How Does the Software Work?

When a patient calls and gives an overview of their symptoms, the triage nurse enters symptom “keywords” to quickly access the correct protocol. The nurse uses the Schmitt-Thompson based protocol checklist to ask the patient the right questions and directs them to appropriate level of care or disposition, whether that’s home care, an e-visit, or an urgent care visit. As the nurse handles the call, the telephone triage system documents all the details of the call.

The protocols guide the nurse through the call and makes sure that consistent care is being administered. With clear guidelines to follow and a simple step-by-step process, each patient receives a thorough assessment. These protocols help guard against human error or mistakes, which lessens liability on practices. The Schmitt-Thompson protocols provide coverage for pediatric, adult, and women’s health concerns and are used by over 90% of nurse call centers around the country. Telephone triage protocols are also a great training tool for new nurses. 

The Value

Streamlining the triage process cuts down on unnecessary office or ER visits and assists with coordinating e-visits, saving on healthcare costs. MyTriageChecklist also helps with nurse training and gives new nurses the tools they need to succeed. In addition to the clear, simple protocols, nurses have access to TriageLogic’s Learning Center which is filled with blogs, videos, and outside references. 

The system enables nurses to email or text care advice to the patients for reference after the call, helping to encourage the patient to follow through with their care plan. This is incredibly helpful as the healthcare industry continues to evolve and adapt to remote solutions. 

MyTriageChecklist is an easy to use, secure, effective solution that can help your practice adapt to major health events, such as COVID-19. If you are interested in finding out how TriageLogic can help your office contact us today. 

About TriageLogic®

TriageLogic is a URAC-accredited, physician-led provider of top-quality nurse telehealth technology, mobile applications, and medical call center solutions, all with the purpose of encouraging positive patient behavior and improving access to healthcare. Founded in 2006, the TriageLogic Group now serves more than 9,000 physicians and covers over 20 million lives nationwide. They continue to partner with private practices, hospitals, and corporations throughout the U.S.

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