The Winter 2019 Care News is Here!
Care News is TriageLogic’s semi-annual publication highlighting articles on triage software, best practices in nurse triage, new trends in healthcare and recent developments in telemedicine. In this edition, we highlight the new clinical updates for the Schmitt-Thompson Protocols by author, Barton Schmitt MD. This article focuses on optimizing the performance of health care systems to meet the Quadruple Aim framework.
You will find tips for triage nurses to use when managing difficult callers and best practice strategies for practices interested in using a custom mobile app.
Also check out how TriageLogic nurses provided triage for an ER in Oklahoma. The results reducing unnecessary ER visit were compelling and provided a framework for ERs and hospital systems looking to save on healthcare costs and improve outcomes.
Click here for more information about these articles and to see TriageLogic’s recent news and events in telemedicine.
Value-based care is bending the healthcare cost curve, reducing unnecessary medical costs while improvingcare quality and patient engagement. Yet providers worry value-based reimbursement will negatively impact patient care. According to a recent survey by Change Healthcare, over 61% of doctors still fear value-based reimbursement will damage their practice.
While physicians may feel uncertain about the impact value-based care will have on their practices, industry experts are sure that the transition away from fee-for-service payments and care delivery is here to stay.
What does that mean to you and your practice and what can you do to be successful in this new trend?
Moving from fee-for-service is an immense paradigm shift. Recognizing that physicians are on the front lines of healthcare, making these changes requires new processes, culture and infrastructure. Keeping patients engaged and ensuring their experiences are positive in every interaction is critical to success in the transition to value-based care.
Benefits of value-based care for providers
• More personal time with health professionals and personalized care that is tailored to each person’s unique health situation
• Access to proactive health screenings and programs that are focused on preventing illness
• Improved care for chronic conditions with a focus on avoiding health complications
• Improved systems leveraging technology and data analytics, allowing physicians to coordinate care around the patient
To support value-based care, physicians need the following tools, skills and goals to get started and be successful:
1. Engage your patients: Encourage your patients to call your office when a symptom arises. More than ever, it is becoming crucial to have 24/7 access to a triage nurse to ensure that patients can connect with your office even when you are closed. That prevents patient leakage and ensures appropriate level of care. Your daytime office nurses should also be using the MyTriageChecklist to ensure that they are evaluating and documenting patient calls appropriately.
2. Consider partnerships with local businesses: Most companies over 500 employees are self-insured, meaning that they benefit when their employees save on health care expenses. As a result, companies are paying attention to value-based care. What does that mean to providers? As a provider and hospitals, companies are willing to partner with those who can provide their employees with health and wellness tips and give an easy access to a doctor when their employees are sick.
3. Engagement platforms: Some of our hospital clients are developing great wellness programs for their communities and local businesses. This is the new trend and we expect it to continue into the next decade. But with the service, it is important to have a mobile platform to engage the employees. Our newest platform: Continuwell is a great solution to add all of your resources, customize it to for each employer, and deliver it as part of your offering. This will increase loyalty and make it easy to demonstrate cost savings.
4. Mobile application for your practice: Patients are on their phones more than on their computers. As a doctor’s office, patients are looking for engagement from you on their phones and smart devices. Do you want to encourage patients to access their EMR portal? Talk to us about our upcoming my 24/7 healthcare mobile app, which will allow you to place your office information and message patients directly on a mobile app for your patients.
Using Triage Nurses to Decrease ER Overcrowding
Medical Center in Oklahoma Provides and Innovative Triage Line to Manage Hospital overcrowding An Effective Approach to ER Phone Calls Emergency Room (ER) overcrowding is widespread in hospitals, creating delays
Tips for Triage Nurses to Manage Difficult Callers
Often times, patients calling a triage nurse are worried, tired and overwhelmed. This can create a situation where callers are difficult to triage. This article presents tips for nurses to
Increase the Effectiveness of your Hospital Based Wellness Program
Hospitals are expanding into more comprehensive health care systems. To be successful hospitals need to consider how can they best engage their community with the wellness resources that they provide. A delivery platform such as Continuwell can assist in the success of a wellness program.
Employee Spotlight – Rose Moon, RN, BSN
In this edition of Employee Spotlight, we are introducing Rose Moon, TriageLogic’s Clinical Education and Call Center IT Support Manager for over 5 years. She teaches triage nurses and other
Don’t Compromise on Security
Letter from the Medical Director – Dr. Ravi Raheja The average cost of a data breach in the United States has hit an all-time high of $7.35 million. Just this
Clinical Update by Schmitt-Thompson for Telephone Triage Nurse Call Centers
Important Metrics to Increase Safety and Satisfaction Barton Schmitt MD, one of the authors of the Schmitt-Thompson Protocols, has released a clinical update for the telephone triage nurses. This update
Triage Logic In The News
What a year! TriageLogic made some major headlines. TriageLogic enjoyed a year of top rankings and
executives making waves. Here are highlights capturing our team in the news.
TriageLogic Group and Continuwell were also awarded the 2018 Silver Stevie Award for the Most Innovative Company of the Year. Read more
Mirror Review wanted to recognize and feature some of the most innovative business women of today. The magazine issue featured top influential businesswomen and their stories. Among these women, Charu Raheja, founder of TriageLogic Group, was captured for her inspiring work. Read more
Dr. Raheja moderated the opening session, Top Technology &
Business Trends and Their Implications for Working Women
TriageLogic Group Awarded as One of Jacksonville’s Fastest Growing Companies Second Year in a Row
On July 12th, 2018 the TriageLogic Group was recognized at the Jacksonville Business Journal Fast 50 awards as one of the top 50 fastest growing companies on the First Coast.
Press-Release: TriageLogic® Implementing Emergency COVID-19 Hotlines and Remote Care Solutions for Health Centers
TriageLogic, a leader in telephone nurse triage and remote patient communication, announces easy-to-implement solutions that hospitals, medical organizations, and health centers can use for patient care during the COVID-19 crisis.
Press Release: Checklist to Ensure Patient Care Quality in Nurse Telehealth Triage
How do you ensure patient care quality when it comes to nurse telehealth triage? Whether you use an outsourced nurse triage service or you want to license software and use your
Dr. Ravi Raheja Gives Tips on News4Jax for Staying Healthy During the Game Season
With fall comes cooler temperature, football games, and other fun outdoor activities. But with all the fun, there are also more health-related issues with cooler temperatures, games, and parties. Our
Press Release: TriageLogic® Implementing Virtual Call Centers with Telehealth Systems to Address COVID-19
TriageLogic is implementing quickly deployable solutions for healthcare organizations to set
up their doctors and medical staff for remote patient visits during the Covid-19 crisis.
Press Release: TriageLogic Announces SOC 2 Type 2 Certification for Its Nurse Triage Software
SOC 2 certification represents the highest degree of excellence in data systems and operations control. Certification comes in two stages: an initial audit of a company’s data safeguards and a
The Importance of an Independent Triage Nurse on Evaluating Symptoms – Interview with Dr. Charu Raheja and Dr. Ricardo Hanel
As medical provider knows, telephone triage nurses play a crucial role in evaluating symptoms and ensuring that patients receive the right level of care for their symptoms. A frequently discussed
Press Release: TriageLogic Introduces Quick Remote Solutions Using Free Triage Nurse Protocols For COVID-19 Symptomatic Patients
TriageLogic is offering the COVID-19 Protocols for free to doctor’s offices and hospitals to triage those who may have been exposed or who are concerned about the virus.
Triage Nurses Treating High Blood Pressure among Children
The AHA has recently presented findings of food insecurity leading to high blood pressure among children. Food insecurity affects around 40 million Americans; 6 million of those being children and adolescents. Triage
TriageLogic Assists Union County COVID-19 Hotline by Screening Patients and Connecting them to Physicians
TriageLogic, LLC is working with National Diagnostic Services, Inc to provide a fully automated COVID-19 hotline in New Jersey. Implementing emergency support solutions like TriageLogic’s 24/7 hotline provides Governor Phil Murphy and his administration the tools they need to help burdened hospitals and identify patients who need further care.