Telehealth Articles
Discover the latest in telehealth news and advancements at TriageLogic. Explore our weekly articles covering a breadth of topics, from our innovative technology to critical studies.
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Continuwell® Exhibited at the World’s Largest Telehealth Event
Continuwell® Exhibited at the World’s Largest Telehealth Event JACKSONVILLE, FL. (April 25, 2017) Continuwell, a product of TriageLogic, exhibited at the American Telemedicine Association’s (ATA) Telehealth 2.0 in Orlando, April 23-25. This conference is the telehealth industry’s premier event for technology innovation and networking, focused on how telehealth is transforming healthcare. The Continuwell team was on the floor demonstrating the new patent-pending application (app) that
A Customized Follow-up Plan to Reduce Hospital Readmissions
A Customized Follow-up Plan to Reduce Hospital Readmissions When patients get discharged after a hospital visit, it can be difficult for them to follow or remember discharge instructions. This can lead to higher readmission rates, longer recovery times, and overall lower quality of patient satisfaction. Read these tips to see how a customized post discharge follow-up care plan will reduce patient readmissions. Did you know?
Charting by Exception –Triage Patients Efficiently in Your Medical Call Center
Charting by Exception –Triage Patients Efficiently in Your Medical Call Center When triaging patients in your medical call center, charting by exception is the most efficient way to ensure that your triage nurses quickly reach the correct protocol. At TriageLogic, we use the gold-standard Schmitt-Thompson protocols and chart by exception based on the author’s recommendation for safe triage care. Charting by exception is a shorthand method for documenting
Using Mobile Apps to Engage Patients
Using Mobile Apps to Engage Patients Telehealth and mobile applications (apps) are changing the way that healthcare is delivered. A recent Pew Research study[1] found that about 77% of Americans own a smartphone. It is estimated that smartphone users spend about 1.8 hours every day on their devices, and that 89% of that mobile media time is on an app. Anyone who owns a smartphone
Decrease Medical Liability with Effective Documentation of Patient Calls
Decrease Medical Liability with Effective Documentation of Patient Calls By Charu Raheja, PhD Many patient interactions begin with a phone call. Often, physicians and medical professionals provide medical care and instructions to patients over the phone. Unlike office visits, there is often a lack of documentation of the communication between the healthcare provider and patient. If there is a misunderstanding or a negative patient
Triaging Elderly Patients
Triaging Elderly Patients By Nurse Manager, Marci Lawing, RN, BSN Telephone triage nurses have an extra challenge when working with the elderly. Triage nurses are not able to see their patients, communicating via the telephone, and that can sometimes be less than ideal. Phone connection issues can make the conversation even more challenging. Along with the fact that the patient may be hard of hearing
What Makes a Good Telephone Triage Nurse
What Makes a Good Telephone Triage Nurse By Marci Lawing, RN, BSN Telephone Triage Nurses are a special breed. Evaluating an individual’s symptoms over the phone presents a unique challenge. Think of working in an ER without your sense of vision, smell, or touch. Nurses are taught to use all five senses when triaging patients. However, take away four of those senses and it becomes
TriageLogic Certified as a Women’s Business Enterprise and CEO Honored by the Enterprising Women of the Year Awards
TriageLogic Certified as a Women’s Business Enterprise and CEO Honored by the Enterprising Women of the Year Awards Jacksonville, FL (March 7, 2017) – TriageLogic is now certified as a Women’s Business Enterprise and Women Owned Small Business by the Women’s Business Enterprise National Council (WBENC), the nation’s largest third-party certifier of the businesses owned and operated by women in the U.S. CEO Charu Raheja,
Triaging Heart Attack
Triaging Heart Attacks Over the Phone By Marci Lawing, RN BSN For triage nurses, evaluating patients over the phone who may be having a heart attack can be challenging. Not all patients show the same symptoms leading to or during a heart attack, sometimes the symptoms of a heart attack can be rather subtle. There is even the rarely talked about “silent heart attack”. That
Improve Nursing Staff Training and Patient Care with myTriageChecklist®
Improve Nursing Staff Training and Patient Care with myTriageChecklist® For over six years, hundreds doctors’ offices have relied on TriageLogic’s myTriageChecklist® to determine and document the appropriate level of care when their patients call with symptoms. MyTriageChecklist provides a convenient and reliable, web-based solution for offices looking to increase their quality of patient care. Using Schmitt-Thompson, the gold standard for telephone triage, myTriageChecklist helps ensure
Multnomah County Health Department uses TriageLogic® to Streamline Patient Calls and Save Unnecessary ER visits
Multnomah County Health Department uses TriageLogic® to Streamline Patient Calls and Save Unnecessary ER visits Jacksonville, FL. (February 7, 2017) – TriageLogic® announces the implementation of myTriageChecklist® for Multnomah County Health Department. Multnomah County Health Department was searching for a way to improve the consistency of the advice given to patients. MyTriageChecklist has been able to provide that consistency with the Schmitt-Thompson, electronic-based protocol
Learning Center Case Study Lesson 3 : Triage an Adult with Acute Pain and Providing Empathy Over the Phone
Course 3 – Lesson 3 Case Study : Triage an Adult with Acute Pain and Providing Empathy Over the Phone The next nurse triage case study is available in TriageLogic’s Learning Center. Throughout Course 3, you will be applying the 10 Critical Steps of a Triage Call, that you learned in Course 2, to call scenarios. In this lesson, we review a
Jacksonville Business Journal Covers TriageLogic’s Launch Of Continuwell
Jacksonville Business Journal Covers TriageLogic’s Launch Of Continuwell The article covers how Contiuwell was created by TriageLogic as “a new telehealth product for businesses designed to cut cost by connecting callers with nurses first”. Read the full article here: Jacksonville Business Journal
Care News Winter – Spring 2017
This issue highlights the new mobile applications for My 24/7 Healthcare and Continuwell.
The TriageLogic Medical Director, Dr. Ravi Raheja, discusses the new features in the updated myTriageChecklist.
We feature a customer spotlight on Children’s Healthcare of Atlanta and an employee spotlight on Rose Moon, our Clinical Educator and IT Support Manager.
Letter from the Medical Director: January 2017
TriageLogic was the first company to create a free standing triage checklist, myTriageChecklist®, for nurses to use during the day with the Schmitt-Thompson daytime protocols. Hundreds of doctors’ offices currently rely on our system to determine and document the appropriate level of care when their patients call with symptoms. TriageLogic continues to invest in technology to assist doctors and patients. In addition to new mobile
CEO Perspective: January 2017
Happy New Year! TriageLogic has exciting new plans for 2017. We are launching new products and services, with two new mobile applications (apps) – Continuwell® and My 24/7 Healthcare™. MyTriageChecklist® has a new look and website too. We are excited about the growth and new opportunities for the TriageLogic Group to continue helping you take care of your patients and improve your practice. With
TriageLogic® Announces Continuwell ®– An Innovative Nurse-First Model to Improve Telehealth.
Jacksonville, FL – TriageLogic Management and Consulting, LLC, announces the launch of Continuwell, a new telehealth product for businesses and organizations to decrease employee health care expense and reduce employee sick days. This innovative service is designed to complement and enhance any existing wellness or telemedicine offering already in place, or offer a turnkey solution. You take care of your patients, but who takes care
TriageLogic Case Study : Breath-Holding Spells
TriageLogic Case Study : Breath-Holding Spells A TriageLogic nurse recently answered a call from a very anxious mother of a 2-year-old. This mother told the nurse she was in a department store, getting ready to have family pictures done and her 2-year-old was having a temper tantrum and started crying because she couldn’t have an ice cream cone. The crying got louder as the
TriageLogic Implements Nurse Triage Call Center Software for Children’s Healthcare of Atlanta
Jacksonville, FL. (October 19, 2016)- TriageLogic announces the implementation of their Nurse Triage Call Center Software for Children’s Healthcare of Atlanta, the largest healthcare provider for children in Georgia. TriageLogic’s call center platform has been adapted and customized to fit the unique telephone triage needs of the hospitals and community phone lines for Children’s. Children’s is a not-for-profit organization that is over 100 years old.