CEO Perspective: January 2017

Charu Raheja, PhD


Happy New Year! TriageLogic has exciting new plans for 2017. We are launching new products and services, with two new mobile applications (apps) – Continuwell® and My 24/7 Healthcare™.  MyTriageChecklist® has a new look and website too. We are excited about the growth and new opportunities for the TriageLogic Group to continue helping you take care of your patients and improve your practice.

With technology rapidly making various parts of our everyday lives more efficient, it is only natural that healthcare be included. Employers and organizations, such as pharmacies, are now offering virtual doctor visits and making it convenient for patients to access care. For example, the American Hospital Association estimates that 74 percent of US consumers will use telehealth services in 2017.  For the providers, this also means that patients are now expecting to be able to send messages to doctor offices, chat with the front desk and do telehealth visits with their own doctor’s office. Making these services available helps your patients access you and allows you to ensure continuity of care for your patients.  

The My 24/7 Healthcare mobile application is designed to help you provide the continuous access to your office that the patients are expecting. We customize the mobile app for your practice, so  patients can get your office information, send secure messages, chat with your office during the day, do a video telehealth visit with your office and your practitioners, and access on-call nurse services after-hours. The mobile application is so customizable that we can even include a link to your EMR portal in the app, so that the patients can easily access it without having to find the website address.

My 24/7 Healthcare App

TriageLogic’s technology is designed to brand your organization or practice and connect patients to you, their established provider. We make implementing our service easy. Once a practice signs up for the My 24/7 Healthcare app, we set-up a customized practice profile in our system. We then provide an unique code for your patients to use when they download our app. We also train your office staff on how to use the app.

Each practice gets a personalized screen with:

  • Individual logo
  • Office information
  • Office hours
  • Providers
  • Description of practice
  • Link to your EMR portal
  • Links to your preferred health resources database

Any time the patient has a medical symptom or question, they can request a call-back from their office no matter the time of day. Our technology is advanced enough to route patients’ messages to your office during the day. After hours, the patient messages requiring medical attention are sent securely to the after-hours nurse triage call center or your on-call nurse. Practices with no nurse triage service receive messages in their queue to check the next day (patients are informed that there is no nurse on-call).  

In addition to My247Healthcare, we also now have a service designed to keep your employees healthy with Continuwell. Continuwell provides your employees and their family members with a mobile app that gives free 24/7 access to our nurses. In addition, the app includes health care information and health videos that your employees can access at any time and on the go.   

Both of these apps will allow for TriageLogic’s services to be available to the patient any time they need it. Our technology creates efficient and accessible information and healthcare for patients and members. As technology evolves, so does the field of telehealth, and TriageLogic will be leading the way for its clients.

-Charu Raheja, PhD

What to read next: Letter from the Medical Director: January 2017