From our blog
When triaging patients in your medical call center, charting by exception is the most efficient way to ensure that your triage nurses quickly reach the correct protocol. At TriageLogic, we use the gold-standard Schmitt-Thompson protocols and chart by exception based on the author’s recommendation for safe triage care. Read more here >>
You work hard at ensuring your patients have all of the tools that they need to stay healthy. What about your staff? When it comes to employee healthcare, a lot of companies take the preventive approach, such as implementing programs and challenges that focus on losing weight or quitting smoking.
Some of the most important triage calls are the ones where the patient doesn’t think that their symptoms are serious. A patient should never ignore severe symptoms. TriageLogic nurses often take calls from people who are reluctant to call 911 or go to an emergency room, even when their symptoms warrant a hands-on evaluation by a physician immediately.
STARTEK, a leader in business process outsourcing services today announced a partnership with URAC accredited TriageLogic® to expand its medical triage solutions and provider medical support services. The partnership allows STARTEK to provide healthcare clients with an enhanced solution to evaluate and treat patients utilizing 24/7 medical triage based on the gold standard Schmitt-Thompson protocols by registered nurses.
TriageLogic’s secure, hosted solution is a repository for nursing protocols, physician/practice profiles and encounter documentation. The HIPAA-compliant software also provides clinics and hospitals with access to live patient logs and real-time patient updates with seamless integration.
The nurse-patient relationship is one that is like no other. On any telehealth call, such as a nurse triage call, two strangers must somehow find a way to communicate and trust each other in a very short period of time. Like other relationships, this one is built on trust and communication. However, unlike other relationships, this one must be formed quickly to assure the patient gets the right treatment, at the right time. Nurses and other telehealth providers also need to overcome the lack of face-to-face communication and inability to “touch and feel” the patient.
Breaking the ice over the phone can be more challenging. The nurse must use her voice and choose her words carefully to convey to her patient that she is worthy of knowing their personal information and competent to assess their needs and give them the right advice. She should speak slowly and clearly and start by identifying herself by her first name and title. For example, “Hello, I am Susan, a Registered Nurse that will be helping you this evening.”
This employee spotlight we have decided to feature Beth Demos, RN. You may have recently read about her call with a patient who did not want to follow her instructions. Learn More About Beth Demos
Continuwell exhibited at the American Telemedicine Association’s (ATA) Telehealth 2.0 in Orlando, April 23-25. This conference is the telehealth industry’s premier event for technology innovation and networking, and was focused on how telehealth is transforming healthcare. The Continuwell team was on the floor demonstrating the new patent-pending platform and application (app) that will elevate the telehealth industry. Read more here >>