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TriageLogic Partners with Silverline to Integrate Nurse Triage Software with Salesforce

TriageLogic Partners with Silverline to Integrate Nurse Triage Software with Salesforce

JACKSONVILLE, FL (November 03, 2017) TriageLogic©, in partnership with Silverline, is excited to introduce a Salesforce integrated version of their nurse triage module at Dreamforce 2017. With MyTriageChecklist© for Salesforce, the new comprehensive triage module, patient and/or medical call centers with Salesforce or considering Salesforce can seamlessly add nurse triage protocols into the core interaction with patients. TriageLogic, a leading provider of top-quality triage technology, and Silverline, a Salesforce Platinum Consulting Firm with a dedicated Healthcare Practice, will be at Dreamforce November 6-9 to announce and demo the new Salesforce version of MyTriageChecklist.

Salesforce has recently gained momentum in providing the healthcare industry with their CRM platform, including Health Cloud, to improve the patient experience and drive higher consumer engagement. However, they have strategically relied on partners in the ecosystem to fulfill the need for clinical content.  This is why TriageLogic and Silverline teamed up to develop a seamlessly integrated nurse triage module for Salesforce. With MyTriageChecklist for Salesforce, providers are able to access Gold-standard Schmitt-Thompson protocols directly in their Salesforce instance in order to provide patients with quality nurse triage services.

“With the current trend in healthcare, having nurse advice available to every patient is critical to provide cost-effective, compassionate care. By integrating this module into Salesforce, any organization is able to set up a clinical call center, or further extend their existing Patient Access Center,” said Ravi Raheja, MD, Medical Director for TriageLogic. “The protocols ensure that nurses deliver consistent and thorough documentation of every phone call, regardless of which staff member answers or at what time of the day,” Dr. Raheja adds.  

Some of the key highlights of this robust module include:

  • Nurse triage protocols from Schmitt-Thompson – daytime and after-hours
  • Integration to Silverline’s FullForce Certified Accelerator on Salesforce – Transform: Patient Contact Center with one consistent user experience
  • Preconfigured to work seamlessly inside Salesforce workflow
  • The fastest and most efficient interface in the industry
  • Medication dosage charts – click to add to triage documentation
  • Email/text handouts and encounter specific care advice to callers
  • Available Live Agent, Web-to-Case, Telephony integration

“By offering an integrated nurse triage solution, Silverline is able to further extend its Patient Contact Center solution into the upfront clinical workflow which ultimately improves the patient experience, drives higher consumer engagement, and brings forward the revenue cycle in a meaningful way. Further, it reinforces Silverline’s goal to partner with innovators in the industry to validate how a core technology platform can drive value before, during, and after an instance of care,” Matt Gretczko, Vice President, Head of Silverline’s Healthcare Practice

About TriageLogic©

Founded in 2006, TriageLogic is a URAC accredited, physician-led provider of high-quality software and services for telehealth. They integrate a unique blend of innovative communication solutions with medical expertise based on practical experience and a thorough understanding of the field. TriageLogic is a leading provider of top-quality triage technology, mobile applications, and call center solutions. The TriageLogic group serves over 9,000 physicians and covers over 18 million lives nationwide. With over 10 years of experience and six customizable products, TriageLogic continues to partner with private practices, hospitals, and corporations throughout the U.S. Visit for more information.

About Silverline

Silverline is a Salesforce Platinum Cloud Alliance Partner headquartered in New York City with experienced, innovative consultants nationwide. They are focused on developing powerful solutions implemented on the Salesforce Platform and robust integrations with other legacy or industry applications.  Silverline’s results-driven methodology leverages best practices acquired from over 1,100 implementations, driven by their Industry focused approach, including a dedicated Healthcare Practice led by individuals with deep experience in consulting, Health IT, and Clinical Operations.  Silverline operates across various Healthcare industry sub-segments including Provider, Payer, and Medical Device, along with a specialized focused on Oncology, Labs, and Fertility. Silverline also offers industry-proven, Salesforce Fullforce Certified accelerators exemplified by Transform: Patient Contact Center

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