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TriageLogic to Provide Post-Op Follow-up Calls to Baptist Health Neurosurgery Patients

 TriageLogic to Provide Post-Op Follow-up Calls to Baptist Health Neurosurgery Patients

JACKSONVILLE, FL (August 14, 2017) TriageLogic® has teamed up with Baptist Health to provide post-op follow-up calls from nurses to patients who have been discharged after surgery for stroke or other conditions from Lyerly Neurosurgery, part of the Baptist Stroke & Cerebralvascular Center. The stress and difficulty faced by patients during their hospital stay makes it common for them to forget or misunderstand the instructions given by the providers during the hospital discharge. Often times, patients go home confused about their medication orders, fail to follow the treatment plan, or neglect to follow-up with a doctor visit in a reasonable time frame. Our triage nurses review their discharge instructions after the patient has gone home to ensure understanding and compliance.

“Having TriageLogic nurses working with the Lyerly Baptist Team will certainly enhance our ability to better serve our patients,” said Baptist Neurosurgeon Ricardo Hanel MD, PhD.

The TriageLogic nurses are also able to assess the patients if they have any symptoms arise and direct them to the proper level of care. All post-op calls are documented and entered into the patient’s EMR chart to complete the continuity of care and follow-up.

“Providing this service for free is important to me,” says TriageLogic CEO Charu Raheja, PhD. “I know how disorienting life can be after neurosurgery,” referencing her own experience as one of Dr. Hanel’s surgery patients. “We hope that supplying patients recovering from brain surgery with an extra resource will help to get them back to their normal lives faster.”

post-op care
Baptist employees Terri and Kim with TriageLogic Medical Director Ravid Raheja

How our outbound calls work?

  1. Patient discharged from hospital.
  2. Person doing the discharge faxes discharge instructions, MD follow-up, and nurse instruction to our secure fax number.
  3. TriageLogic uploads information and creates outbound call.
  4. Nurse calls and reviews discharge instructions.
  5. Call encounter gets faxed to Primary Care Physician.
  6. 24/7 toll free nurse triage hotline available for questions or symptoms.

By offering continued care after your patients are discharged you will:

  • Decrease ER readmission rates
  • Ensure continuity of care
  • Increase patient satisfaction
  • Help patients avoid unnecessary ER visits
  • Increase patient compliance with instructions

About TriageLogic®

Founded in 2006, TriageLogic is a URAC accredited, physician-led provider of high-quality services and software for Telehealth. We integrate a unique blend of innovative communication solutions with medical expertise based on practical experience and a thorough understanding of the field. TriageLogic is a leading provider of top-quality triage technology, mobile applications, and call center solutions. The TriageLogic group serves over 9,000 physicians and covers over 18 million lives nationwide. With over 10 years of experience and six customizable products, TriageLogic continues to partner with private practices, hospitals, and corporations throughout the U.S. Visit for more information.

About Lyerly Neurosurgery and Baptist Health

Lyerly Neurosurgery provides exceptional, compassionate and innovative care that makes a profound difference in the lives of people living with conditions of the brain, spine and nervous system. With their comprehensive, conservative approach, they will consider all the surgical and non-surgical options available and recommend effective treatment for each patient’s unique needs. Baptist Health is a faith-based, mission-driven system in Northeast Florida. For more details, visit

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