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Multnomah County Health Department uses TriageLogic® to Streamline Patient Calls and Save Unnecessary ER visits
Jacksonville, FL. (February 7, 2017) – TriageLogic® announces the implementation of myTriageChecklist® for Multnomah County Health Department. Multnomah County Health Department was searching for a way to improve the consistency of the advice given to patients. MyTriageChecklist has been able to provide that consistency with the Schmitt-Thompson, electronic-based protocol checklist.
MyTriageChecklist is telephone triage software that helps manage daytime patient calls. Using the myTriageChecklist, a Multnomah County nurse is able to ask all the right questions and direct patients to the appropriate level of care quickly and accurately, while making sure that no symptom or issue is missed. Multnomah County Health Department is using TriageLogic’s software to manage patient calls from their Primary Care Clinics, School-Based Health Centers, and the HIV Health Services Center.
Multnomah began using the TriageLogic software in the spring of 2016. They have surveyed about 30 percent of patients who have called in since the implementation. The following are some of the results from the surveys :
- 79% were on hold for less than 2 minutes
- 78% of clients were “satisfied” or “very satisfied” with their phone call results
- 74% of patient concerns or questions were answered by the nurse
- 64% responded they would have gone to an Emergency Department or Urgent Care if they did not receive advice
In addition to using the triage software, Multnomah County has incorporated TriageLogic’s Learning Center into their new nurse orientation. Kellee Hollyman, RN, BSN, MN, – Lead Clinical Implementation & Training Specialist at Multnomah County Health Department says, “I find the videos and course materials in the Learning Center to be a wealth of information.” TriageLogic’s Online Learning Center is available free of charge to telephone triage nurses and teams as an educational resource and practical training guide. Along with course videos, coursework includes class notes, related articles, and learning materials. Managers can also set-up teams and check on their individual nurse progress in the course.
Multnomah County Health Department has found that overall patients like the new process. “Patients feel that it is well-organized and they are cared for,” says Hollyman. For many patients, the call saved them an unnecessary trip to the ER or an urgent care center.
Founded in 2006, TriageLogic is a URAC accredited, physician-led provider of high-quality services and software for Tele-health. We integrate a unique blend of innovative communication solutions with medical expertise based on practical experience and a thorough understanding of the field. TriageLogic is a leading provider of top-quality triage technology and call center solutions. The TriageLogic group serves over 9,000 physicians and covers over 18 million lives nationwide. With over 10 years of experience and six customizable products, TriageLogic continues to partner with private practices, hospitals, and corporations throughout the U.S. and Canada. Visit www.TriageLogic.com or contact (855) 734-4463 for more information.
About Multnomah County Health Department
The Multnomah County Health Department services an average of 72,000 patients between their primary care clinics, dental clinics, and school-based health centers. Of the patients they treat, 85 percent are at or below the poverty line. Their clinics provide affordable healthcare to underserved, low-income and uninsured families. The Health Department’s School-Based Health Centers are located in 13 schools. These health centers encourage access to care by being located in the schools and offering confidential care in a safe environment, regardless of insurance coverage and ability to pay. The HIV Health Services Center serves people in Multnomah County living with HIV. This center provides on-site primary health care, medical case management, mental health, nutrition, and a clinical pharmacist.