TriageLogic is proud to announce that its CEO, Dr. Charu Raheja, is featured on Inc.’s 2024 Female Founders list. The seventh annual list was released on April 9th and showcases 250 women with notable contributions in their respective fields. For Dr. Raheja, this involved TriageLogic’s development of an intelligent medical scripting system known as MedMessage Assist™.
Over 99% Accuracy for Medical Message Intake
“We’ve seen how in many medical practices, nonclinical operators are usually the first people who patients interact with when they call in about their symptoms,” Dr. Raheja explained. “But over 35% of patients underreport their symptoms to intake operators, leading to significant delays in care. We can solve this by integrating natural language processing with medical scripting, ensuring operators capture accurate patient information every time.”
MedMessage Assist works in three simple steps:
- Collect the initial complaint from the patient.
- Have the system analyze the complaint using an algorithm in real time.
- Ask two or three follow-up questions based on the algorithm’s suggestions to gather more precise symptoms to relay to the medical provider.
The goal behind MedMessage Assist is to bridge this knowledge gap so that nonclinical operators of all skill levels have a tool that can analyze the text of the symptoms they’re recording. This happens in real time as they’re speaking with patient callers, allowing operators to be notified when any symptoms need clarification.
“We saw remarkable improvement when operators started using this tool — over 99% accuracy,” Dr. Raheja noted. “Medical notes were more thorough, which meant triage nurses were able to accurately prioritize when to call those patients back.”
In fact, she says, MedMessage yielded far better results than any updated training her team had tried in the past.
The end result: patients still have the benefit of interacting with live, empathetic clinical operators who can verify that they have all of the symptom data they need.
“I’m very proud of my team for developing this medical scripting,” said Dr. Raheja. “I’m honored to be recognized by Inc. for developing this amazing product. While our company has always been focused on making it easier for patients to get access to the care they need, we also recognize that it goes both ways — nurses and doctors provide better care when they have access to better communication.”
About Inc.’s Female Founders List
According to Inc., “[f]emale founders of companies of any size or stage are eligible to apply” to be on their list. All that’s required is that they are part of a for-profit business that’s independent (not a subsidiary) and based in the U.S.
Click here to see everyone who made the cut.
Questions From Inc.’s Application
While these are specific to the application process, we feel they’re worth sharing as part of why Dr. Raheja and TriageLogic were chosen to be recognized. Answers have been consolidated from their original submissions.
Q: What Best Describes How Your Company Excelled in the Past Year?
Dr. Raheja highlighted how TriageLogic has demonstrated remarkable success in advancing telehealth technology, including three new products aimed at improving clinical decision-making and patient care. To alleviate the shortage of healthcare professionals, they’ve pioneered customizable, interactive training simulations that prepare triage nurses for a wide range of patient interactions, with the intent to offer this service to hospitals, medical offices, and healthcare centers.
Q: What Has Your Company Accomplished Specifically in the Past Year?
TriageLogic achieved a significant milestone with the development of MedMessage Assist. What really sets this intelligent medical scripting apart is how it employs patent-pending algorithms to analyze notes created in real time. This has the potential to substantially reduce morbidity and mortality.
Additionally, TriageLogic offers a remote patient monitoring (RPM) program to help practices review high levels of patient vitals recorded by wearable sensors.
Q: What Have You as a Leader Achieved Specifically in the Past Year?
Dr. Raheja stated that cultivating a positive company culture has been a key focus of hers in the last few months, by investing in managerial development and fostering open communication. At the same time, she recognized the need to help healthcare providers address staffing shortages that have influenced the industry so powerfully since the COVID-19 pandemic.
Beyond TriageLogic, Dr. Raheja also holds speaking engagements at healthcare events, takes part in various organizations, mentors young entrepreneurs, and serves as an advocate for aneurysm and AVM research and education.
Let Us Help Your Nonclinical Staff
Would you like to discuss the benefits of MedMessage Assist and how they can apply to your practice?
Contact us today to learn more about how you can achieve a 99% accuracy rating for your medical message intake!
About TriageLogic
TriageLogic is a URAC-accredited, physician-led provider of top-quality nurse telehealth technology, remote patient monitoring, and medical call center solutions. Founded in 2007, the TriageLogic Group now serves more than 22,000 physicians and covers over 42 million lives nationwide.
