Do you find it difficult to manage patient call volume with your current level of staff? Practices that experience this often turn to outsourced nurse triage for assistance. Among the ones currently on the market, TriageLogic’s Nurse Triage On Call (NTOC) stands out as the best nurse triage service for medical practices. Here’s how it can benefit your operations and care.
Comprehensive 24/7 Coverage
One of the most significant advantages of TriageLogic’s Nurse Triage On Call is its availability. Because illness doesn’t follow normal business hours and emergencies can happen at any time, our medical call center of registered nurses is ready to help your patients around the clock. We can also customize patient orders based on doctor preferences.
This means patients always have a dedicated resource to offer them guidance on how to address their symptoms, or provide answers to their questions — even late at night, or over the weekend.
While your team focuses on day-to-day operations, NTOC handles patient inquiries, appointment scheduling, and urgent care requests.
Expertise in Nurse Triage Protocols
NTOC is designed around symptom-based triage protocols that ensure patients are referred to the appropriate levels of care based on symptom severity. These protocols, developed by Drs. Barton Schmitt and David Thompson, use a decision tree of yes/no questions to determine if a patient needs to visit the emergency room, schedule an appointment with their doctor, or manage their symptoms with home care.
This approach ensures consistency and accuracy in the dispositions that nurses provide, and minimizes liability for your office. By talking with our nurses, patients with urgent needs are addressed promptly to avoid negative health outcomes, and those with manageable symptoms are saved from unnecessary ER visits and expenses.
Seamless Integration With Your Practice
Another reason why NTOC offers the best nurse triage service is because its software offers seamless integration with your EMRs and workflows. All interactions are recorded directly in EMRs for continuity of care when your providers are available to follow up. If your providers have specific standing orders, our nurses can use them to address non urgent patient needs and requests.
Highly Trained, Experienced Nurses
TriageLogic sets itself apart by ensuring that all nurses in our call center are certified medical professionals who are trained on telephone triage. They’re skilled in following Schmitt-Thompson protocols, as well as addressing difficult callers and situations with care and empathy.
Patients who call after hours are greeted as if they are speaking directly to your in-house staff, maintaining a consistent and positive experience. Whether a patient is nervous about their symptoms or having a medical emergency, our triage nurses know the most effective strategies for keeping them calm, obtaining relevant information, and directing them to the appropriate care.
Curious about what our nurses learn? Click here to access free content that offers a high-level overview of our types of training, or ask us about our triage nurse certification program!
Cost-Effective Solution for Your Practice
Managing after-hours calls and patient inquiries may be time-consuming and costly for your practice. By outsourcing nurse triage, you avoid the financial burden of hiring and training internal staff, as well as maintain high-quality patient care without additional overhead.
Rather than having your front desk overwhelmed by unpredictable call volumes and patient emergencies, NTOC offers the nurse staffing you need to address all patient concerns within established callback times.
Compliance and HIPAA Standards
It goes without saying that compliance in healthcare is absolutely essential. TriageLogic takes security and patient confidentiality seriously. All communications between our nurses, your patients, and your practice are maintained through a private cloud that is fully compliant with HIPAA. The same applies to our triage software, EMR integration, and texting services.
It’s also the reason why we maintain a SOC 2 Type II report.
Try TriageLogic’s Nurse Triage On Call With Your Practice
Finding the right nurse triage solution can have a profound impact on patient care, staff efficiency, and overall operations within your practice. TriageLogic’s Nurse Triage On Call stands out as the best nurse triage service because of its 24/7 availability, expertise in evidence-based protocols, seamless integration with your practice, highly trained staff, cost-effectiveness, and commitment to compliance.
If you’d like to learn more about this service and see how it could benefit your team, we want to hear from you! Click here to contact us and schedule an introductory call.
About TriageLogic
TriageLogic is a URAC-accredited, physician-led provider of top-quality nurse telehealth technology, remote patient monitoring, and medical call center solutions. Founded in 2007, the TriageLogic Group now serves more than 22,000 physicians and covers over 42 million lives nationwide.
