Have you noticed how challenging it is to manage patient calls, particularly after hours? Patients may experience symptoms that require immediate attention, but not necessarily visits to the emergency room. TriageLogic’s Nurse Triage On Call offers a simple telehealth solution that lets practices engage with patients and consolidate their resources at the same time.
What Makes Nurse Triage On Call a Simple Telehealth Solution?
Most questions that patients have for their providers can actually be managed by registered nurses, but most in-house RNs are already busy handling in-person requests and other office-related duties. TriageLogic’s Nurse Triage On Call service is a simple solution because it offers a medical call center of experienced, certified nurses who are available 24/7 to address patient questions and concerns. Callers receive timely and accurate medical advice to improve their health outcomes, and practices are given additional support for managing (and even anticipating) patient call volume.
How Does It Work?
The Nurse Triage On Call service functions seamlessly, integrating with a practice’s existing operations without causing disruption. Here’s a step-by-step overview of how it works:
- A patient calls a practice and leaves a message with a nonclinical operator.
- That operator forwards the patient request to a triage nurse, who evaluates the medical message’s urgency and how soon they should call the patient back.
- When speaking with the patient, the triage nurse uses Schmitt-Thompson protocols to evaluate the patient’s symptoms.
- Based on the severity of the patient’s symptoms, the nurse selects the appropriate protocol and arrives at a disposition for care — either for the patient to address at home, with a primary care physician, or at the ER.
Every patient interaction is documented thoroughly using nurse triage software. This information is then shared directly with the appropriate medical office for continuity of care.
Key Features and Benefits
TriageLogic’s Nurse Triage On Call service boasts several key features that make it an invaluable tool for healthcare practices:
- Quick Callback Times: Nurses typically return patient calls within 30 minutes, ensuring that patients are not left waiting and anxious.
- Standardized Protocols: The use of Schmitt-Thompson protocols ensures that patient assessments are accurate and consistent, reducing the risk of delayed care.
- Telehealth Appointments: Nurses can set up telehealth appointments on behalf of a practice, based on their triage assessments and respective patient eligibility.
- Thorough Documentation: Each phone call is meticulously documented to improve patient health outcomes and reduce practice liability.
Expanding Care With Remote Patient Monitoring
An additional advantage of TriageLogic’s service is its ability to provide remote patient monitoring (RPM). This allows nurses to monitor patient vitals and notify both patients and providers when readings indicate potential health issues. For example, if a patient’s blood pressure becomes abnormal, their nurse can intervene and prevent a potentially life-threatening emergency.
Reducing Healthcare Costs
By helping patients understand their symptoms, Nurse Triage On Call also helps them avoid unnecessary emergency room visits. Because of the high costs often associated with ERs, many patients benefit financially and emotionally from having a means to address their symptoms before being seen in-person.
By directing patients to the appropriate levels of care, this service also mitigates the financial burden on healthcare systems by ensuring that ERs are not overcrowded with nonurgent requests.
Ultimately, this improves healthcare operations, reinforces trust in your practice, and can even boost your patient retention.
Enhancing Patient Care and Provider Efficiency
Nurse Triage On Call service not only enhances patient care but also relieves the burdens often placed on in-house nurses and staff. With this simple telehealth solution available during and after normal office hours, providers are able to focus on delivering in-person care.
Schedule Your Own Demonstration of Nurse Triage On Call
Our outsourced nurse triage is a powerful means of addressing the needs of both patients and healthcare providers. By offering 24/7 access to experienced nurses, utilizing standardized protocols, and offering integration with remote patient monitoring devices, this service ensures that patients receive the right care at the right time, all while reducing unnecessary healthcare costs and enhancing overall patient satisfaction.
Would you like to see a demonstration of how this service can benefit your practice? Contact us today to get started!
About TriageLogic
TriageLogic is a URAC-accredited, physician-led provider of top-quality nurse telehealth technology, remote patient monitoring, and medical call center solutions. Founded in 2007, the TriageLogic Group now serves more than 22,000 physicians and covers over 42 million lives nationwide.
