Introducing the first lesson in the latest course from TriageLogic’s Learning Center, Risks in Telephone Triage. Throughout this course, we will examine the various risks that providers need to consider when triage nurses evaluate patients over the phone. These risks include delay of care, not following protocols, practicing outside the scope of nursing, and improper documentation. In this first lesson on risk, we discuss how telephone triage nurses are able to minimize risks when triaging infants.
In Lesson 1: Risks with Infants, we review two triage calls to evaluate red flags that leave the nurse open to risk. A worried mother calls her nurse triage line to ask about her 6-month-old daughter. In the first call, the nurse that the mother reaches does not follow the protocol steps thoroughly and could be considered negligent. When the mother calls back she reaches another nurse who fully follows each of the 10 critical steps to telephone nurse triage calls, in order to ensure that the baby and mother are given quality care. As you watch this lesson, see if you can spot the red flags from the first nurse and see how the second nurse minimizes her risk of a negligent triage call.
As a reminder, we have rebuilt the Learning Center and you will have to register again in order to access the lessons. This is a great opportunity to review past lessons.
You can start or continue your training with the courses below:
Introduction to Telephone Nurse Triage: This course offers a quick introduction and overview of telephone nurse triage, how it functions in the healthcare system, and the roles telephone triage nurses play in patient care.
Course 1 – Creating A Positive Call Experience For You and Your Patients: This course teaches you the essential skills to be an effective telephone triage nurse. Topics include working with patients, managing difficult calls, and handling uncomfortable situations.
Course 2 – Clinical Protocol Training: This course familiarizes nurses with the critical steps of a triage call and develops an understanding of protocols. The lessons cover the critical steps to a triage call, what protocols to use and how to use them, and navigating protocols.
Course 3 – Case Studies and Scenarios in Nurse Triage: This course applies the 10 Critical Steps of a Triage Call from Course 2 to various case studies. Each Critical Step in the process has a purpose, and it is important not to skip over any of them. The case studies in this course will present you with the opportunity to see detailed examples of how to apply each of the Critical Steps of a Triage Call to a patient’s unique situation.
Course 4: Risks of Telephone Triage: This course focuses on minimizing the risks in telephone nurse triage. We will examine the various risks of telephone triage that nurses and providers need to know about. These risks include delay of care, not following protocols, practicing outside the scope of nursing, and improper documentation. In each lesson, a different patient scenario is presented that involves a different risk that providers and triage nurses may face.
About the TriageLogic Online Learning Center
TriageLogic’s Online Learning Center is available free of charge to telephone triage nurses and teams as an educational resource and practical training guide. Along with course videos, coursework includes class notes, related articles, and learning materials. You will receive a TriageLogic Telephone Nurse Triage Certification for each completed course. Managers can also set-up teams and check on their individual nurse progress in the course.
