Medical Call Center Software That Tracks Nurse Productivity and Patient Care Dispositions

Data is king in today’s health care. Physicians who aim to provide quality care to their patients — and make the best budget-based decisions for their resources — must be able to track and measure a variety of metrics. When looking at the productivity of remote patient care and telephone nurse triage, two of the most critical are nurse triage productivity and patient care dispositions. TriageLogic’s nurse triage software has features that allow providers to easily evaluate these data points in their reporting portal. 

Nurse Triage Reporting Portal

A reporting portal is a dashboard that tracks metrics like nurse productivity, patient dispositions, and nurse triage protocol use — even patient geography if zip codes are recorded. With this information at their fingertips, healthcare providers can understand the typical needs of their patients, when their patients tend to call, and what dispositions their telephone and telehealth triage nurses are more prone to use when evaluating patient symptoms — among other benefits.

This type of portal is available in TriageLogic’s nurse triage software, myTriageChecklist (MTC). Long the flagship solution of our company, MTC was designed to be the most intuitive nurse triage software on the market. It allows nurses to use Schmitt-Thompson protocols to evaluate patient symptoms, document all patient interactions, and share that data directly with the appropriate providers for continuity of care. 

Today’s current iteration of MTC leverages stronger data analytics. Here’s how it can address the four areas mentioned above, starting with nurse productivity and care dispositions.

Nurse Triage Productivity and Patient Care Dispositions

Tracking nurse triage productivity is important because it allows healthcare providers to understand how much work their nurses are doing, and whether those nurses are using their time effectively. By monitoring the number of patient calls that they answer, the amount of time spent with each caller, as well as other key metrics, healthcare providers have a more rounded view of nurse performance. This information can be used to identify areas for training and improvement, as well as make changes that will lead to better patient outcomes.

Tracking patient dispositions is important for accountability. Physicians can see whether their triage nurses are directing patients to the appropriate providers, which ultimately improves care and leads to a stronger return on investment. Disposition trends can also be very helpful as doctors try to educate their patient population and predict future staffing needs. 

Nurse Triage Protocols

Schmitt-Thompson triage protocols are the gold standard when it comes to evaluating symptoms for patients of any age. A reporting portal can give providers an overview of which protocols are being selected by their triage nurses, which lets them: 1) verify whether their nurses are following the best practices for patient care; 2) improve patient health outcomes; and 3) reduce the number of adverse events.