Foundational Tips for Telephone Triage Nurses
May 17, 2021
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Telephone nurse triage is a system that requires the work of dedicated nurses who can think on their feet in order to quickly and accurately
Stop the Late-Night Provider Pages: Medical Call Center Workflow Management With 24/7 Nurse Triage
Resilience, Leadership, and Nurse Triage: Dr. Charu Raheja’s Story on REfresh
Is This Anxiety or Something More? Understanding Panic Attack vs. Heart Problem Symptoms
Reduce PHI Exposure in Medical Message Intake by Using Secure Text and Dynamic Forms
Protect Patient Data and Reduce Liability: Why Triage Software Documentation Matters
Why Data-Driven Nurse Triage Delivers More Consistent Care Than Internal Coverage
Difficult Calls: A Triage Nurse’s Guide to a Positive Call Experience
May 4, 2021
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When people have health concerns, particularly when practices are closed, they may seek care from an emergency room (ER) because they are not sure about
Triage Nurse Case Study: Protocol and Disposition for a Crying Newborn
April 20, 2021
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As most people know, a nurse triage line is an important resource to help parents navigate early childhood. Still, it is sometimes difficult for parents
Emergency Symptoms Most Commonly Missed by Adults – A Review of Triage Nurse Calls
April 6, 2021
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Triage nurses use Schmitt-Thompson protocols to determine which symptoms are serious. However, sometimes symptoms that patients don’t think are serious, such as headache or chest
How Telephone Nurse Triage Actually Works
March 29, 2021
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How does telephone nurse triage actually work? This is a common question we receive when implementing a nurse triage system. In this article, we cover
The 5 levels of Telephone Nurse Triage
March 23, 2021
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When a telephone triage nurse evaluates a patient, she has to properly evaluate the severity of the symptoms presented to determine the correct disposition. TriageLogic
Demographics of Patients with Urgent Symptoms in a Nurse Triage Center
March 12, 2021
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We studied data from 230,000 telephone calls from our nurse triage call center from January-
October 2020. Nurses ensured that all callers received standardized, high-quality care by using
guided symptom-based protocols written by Doctors Schmitt and Thompson. During each call
we collected information about the patient’s demographics, the triage protocol used by the nurse,
and the patient’s disposition. Patients were also asked whether or not they were planning to go to
the emergency room (ER) prior to calling a nurse. In this article we focus on the callers that
ended up in the ER and their demographics.
Nurse Triage Explains COVID-19 Vaccine Protocols
February 25, 2021
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The COVID-19 vaccine is here, and a new virus with a new vaccine means new protocols for triage nurses. Triage nurses play an important role in times like these; many patients have questions about the vaccine and if what they are feeling after receiving it is normal. A couple of COVID-19 vaccines require two shots spread apart to be effective, though there are new vaccines which only requires one. In this article, we’ll tell you about the new triage COVID-19 vaccine Schmitt-Thompson vaccine protocols, and what kind of outcomes to expect.
How Insurance Reimbursements Makes Remote Patient Monitoring Profitable for Healthcare Organizations
February 15, 2021
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The COVID-19 pandemic has encouraged healthcare organizations and physicians to adopt remote healthcare more readily — from telehealth visits to remote patient monitoring (RPM). The
Mental Health and Nurse Triage Calls During COVID-19
February 8, 2021
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According to the Kaiser Family Foundation, 53% of American adults estimated that the COVID pandemic had a negative effect on their mental health. Looking at the data that we’ve collected during the pandemic from our nurse triage service, we begin to see a clear picture. In this article, we deep dive into the data that show us how COVID cases have impacted collective mental health.