One area where you can maximize practice ROI is the same as where patient symptoms often go unreported — during medical message intake. Here’s why: while nonclinical operators are invaluable for their ability to greet and address the needs of your patients, the reality is that they aren’t trained on how to identify symptoms that could indicate larger health concerns. If you want to save money and help patients, you need to bridge this gap.
That’s why we developed MedMessage Assist®, an intuitive platform that uses augmented intelligence to guide operators through the message-taking process. Let’s explore why this powerful software is so important to the health outcomes of your practice.
Nonclinical Operators Can Now Ask the Right Questions
MedMessage Assist works by analyzing the text that operators type while they’re talking with patients. When it detects a symptom that may be related to other health concerns, it will prompt the operator to ask additional qualifying questions in real time. This not only makes for a smooth, standardized record-keeping process that all operators can follow, but it also gets the most accurate picture of each patient’s health from the moment that they call in.
The fact that operators are not clinically certified is no longer a barrier to intake — the system helps them ask the right questions. Our platform is based on years of triage experience, and leverages the same clinical thinking that registered nurses use when determining appropriate levels of care. By simplifying this process using a guided interface, we’ve been able to improve frontline care coordination with triage nurses and reduce practice liability — all while cutting back overall spend.
Improved Efficiency and ROI
The benefits of implementing MedMessage Assist are measurable and significant. Practices and hospitals using this solution report higher message accuracy, increased staff productivity, and greater overall satisfaction from clinical teams.
- Enhanced Accuracy: MedMessage Assist achieves over 99% message accuracy by ensuring that all relevant details are captured during the initial patient call. This reduces the need for follow-up calls and helps physicians make faster, more-informed decisions.
- Operational Efficiency: With better tools and fewer manual errors, nonclinical staff are able to manage higher call volumes without compromising quality. Clinical staff also benefit, as they spend less time clarifying incomplete messages and more time delivering care.
- Risk Mitigation: Comprehensive documentation helps protect the organization from legal and compliance risks. Every interaction is recorded and transcribed, creating a verifiable record that can be referenced if needed.
- Improved Staff Morale: Clinical and nonclinical staff alike appreciate the clarity and support that our system offers. Nurses no longer have to chase down missing information, and operators feel more confident in their ability to help patients.
Seamless Integration and Training
One of the key strengths of MedMessage Assist is its ability to connect with your existing software. It’s designed to work with EHRs so that the information that your clinicians need is readily available.
Nonclinical operators can be trained in a matter of hours by the system itself, using the same prompting style that it leverages on live calls. TriageLogic also provides ongoing support and updates, ensuring that MedMessage Assist evolves alongside your organization’s needs.
Administrators have access to usage reports, performance analytics, and quality control dashboards to see measurable ROI.
Introducing MedMessage Automate
For those practices and departments that may struggle to maintain enough nonclinical operators, we offer a similar service called MedMessage Automate. It utilizes the same intuitive platform, but with one exception: it operates as a chatbot over a secure cloud network. Patients are provided a link to list their symptoms, and the system walks them through the same qualification process to make sure that what they’re reporting is as accurate and thorough as possible.
This information is then sent directly to triage nurses for review.
Why MedMessage Assist Is a Smart Investment
With mounting pressures on healthcare staffing, cost control, and patient satisfaction, tools that automate, simplify, and standardize nonclinical workflows are more essential than ever. By reducing administrative burdens, minimizing errors, and maximizing practice ROI, MedMessage Assist positions organizations of any size — from small medical groups to large hospital networks — for sustainable growth and improved health outcomes.
Would you like to see a demo of this platform, or its companion solution MedMessage Automate? Contact us today!
About TriageLogic
TriageLogic is a URAC-accredited, physician-led provider of top-quality nurse telehealth technology, remote patient monitoring, and medical call center solutions. Founded in 2006, the TriageLogic Group now serves more than 22,000 physicians and covers over 42 million lives nationwide.
