A hand types on a laptop keyboard while the word "AI" shines over it, along with the image of cogs and a speaking bubble.

TriageLogic’s Dr. Ravi Raheja to Discuss Using Technology to Assist Triage Nurses at HCCT Conference

There are those in the healthcare community who may feel uneasy by the prospect of artificial intelligence (AI) being used in their respective fields. In our experience, however, technology can be used to assist in healthcare to make jobs more efficient for your staff and give providers more time with patients. That’s the focus behind an upcoming session co-presented by TriageLogic’s CTO, Dr. Ravi Raheja, and David Lawson, the CEO of Call Simulator. This session will be a part of HCCT’s 32nd Annual Conference held

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TriageLogic Triage Nurse lending helping hand

Switching Nurse Triage Companies? Here Are the Key Features to Evaluate

Nurse triage is essential for managing patient calls both during and after normal business hours. If you outsource this service and aren’t satisfied with their current performance, you may decide to review other available options. Issues to consider include how triage nurses interact with your patients, whether they use appropriate protocols, customize your orders, etc. Here are the key features you should consider when evaluating nurse triage call centers like ours. Do They Have a Nurse Triage Training Program? Companies may claim to have established

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TriageLogic AI White Paper cover image of nonclinical operators taking patient phone calls for a healthcare provider's office.

Press Release: New White Paper From TriageLogic Helps Operators Improve the Accuracy of Medical Messages to Providers

TriageLogic has released a white paper that shares data they’ve compiled about the use of artificial intelligence (AI) and augmentation to benefit medical message intake. Normally, when patients call their providers, they’re first greeted by nonclinical operators, like front desk agents or call center representatives. These operators determine the reasons why patients are calling, and forward those messages to the appropriate nurses or providers for review. In many cases, triage nurses are responsible for vetting these messages and determining how urgent they are before calling patients

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TriageLogic A telephone triage nurse reviews her performance on her laptop with an instructor who stands beside her.

Comprehensive Approach to Nurse Training for Telephone Triage

Telephone triage nursing is a specialized sector in the healthcare industry that requires a unique skill set. Training nurses for telephone triage is a rigorous process that must take into account candidate selection, self-paced learning, simulated practice, education from experienced professionals, and supervised practice. This article will walk you through each of these critical training stages. 1. Selecting Suitable Candidates The first step in the training process involves carefully selecting suitable candidates for the job. Candidates must have the right academic qualifications and experience in

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TriageLogic Three phone representatives sit in a row inside a managed nurse triage call center.

TriageLogic Offers Services to Help Triage Call Centers Optimize Their Growth

The demand for triage nurses is constantly growing, as is the opportunity for nurses to grow their nurse triage call center. The main challenge nurse triage services encounter is maintaining their services and handling the administrative burdens of business growth. If that includes yours, TriageLogic wants to help you overcome these obstacles and scale your operations through our managed nurse triage services program. It allows you to focus on what you do best — overseeing your nurses and clinical supervisors — while we handle the

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TriageLogic A nurse wearing a stethoscope around their neck uses a pen to fill out a paper form.

TriageLogic’s Nurse Triage Service Receives Glowing Reviews From Client: “A 20 Out of 10.”

At TriageLogic, our primary focus has always been to help patient callers understand the severity of their symptoms and the best way to address them. That’s why, when our nurse triage service received a glowing evaluation from a medical auditor, we reached out to discuss which aspects were the most effective from their perspective. Read on to learn more about their rave review when posing as a patient for one of our telephone triage nurses. Empathy Is Essential While we aren’t permitted to go into

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A triage nurse uses a tablet to access AI training with simulated patients, represented by medical icons, DNA strands, and pills hovering in the air.

3 Reasons Why Triage Nurses Need to Train With Simulated Patients

Simulated patients can take many forms, yet they all serve the same purpose: to provide a safe and controlled environment for nurses to practice their skills. Nurses can make mistakes and learn from them without putting real patients at risk. Some simulated patients have been standardized patients (SPs) who have been coached so well that clinicians may not know the difference. Now, the development of artificial intelligence (AI) has allowed this area of health care to become even more effective thanks to the realistic nature

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TriageLogic A nurse triage uses her training to talk with a patient over the phone.

8 Skills That Are Essential to Your Nurse Triage Training

Triage nurses play a critical role in helping patients determine whether they should be seen in-person by a doctor, or can manage their symptoms at home. But triage education can also be a challenge, especially because nurses must understand the best ways to assist patients they cannot see. Some medical schools offer nurse triage training, but there are several skills that may not be taught as thoroughly. Here are the ones we know are the most important. 1. Answering a Variety of Patient Calls Triage

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TriageLogic A nurse at a nurse's station in a hospital calls a patient back from a note they received from medical answering services, while a doctor reviews additional information beside her.

Why Should Doctors Care More About the Quality of Their Medical Answering Services?

Doctors receive patient messages for a variety of reasons, including health concerns, prescription refill or appointment requests, and questions about test results. Medical answering services have become an essential part of the healthcare system for fielding these messages, while providing round-the-clock communication and support to patients and providers. Medical answering services allow doctors and nurses to prioritize their time and focus on more complex and urgent cases that require immediate responses. Consequently, as the demand for medical answering services continues to grow, the need for

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TriageLogic AI White Paper cover image of nonclinical operators taking patient phone calls for a healthcare provider's office.

Press Release: New White Paper From TriageLogic Helps Operators Improve the Accuracy of Medical Messages to Providers

TriageLogic has released a white paper that shares data they’ve compiled about the use of artificial intelligence (AI) and augmentation to benefit medical message intake. Normally, when patients call their providers, they’re first greeted by nonclinical operators, like front desk agents or call center representatives. These operators determine the reasons why patients are calling, and forward those messages to the appropriate nurses or providers for review. In many cases, triage nurses are responsible for vetting these messages and determining how urgent they are before calling patients

Read More »
TriageLogic AI in Healthcare concept: a digital silhouette of a patient with arms and legs outstretched is orbited by medical icons.

AI in Healthcare: A Valuable Tool for Nurse Triage, But Not a Replacement

The advent of artificial intelligence (AI) has revolutionized several industries, and healthcare is no exception. AI applications have already proven invaluable when it comes to diagnostics, patient care, and personalized treatment plans. While these are all certainly impressive, it should be noted that AI in healthcare is still only a tool, not a replacement for the unique human qualities of interaction and empathy. One area where this is particularly relevant is telephone nurse triage. When patients call looking for advice, they’re seeking human connection as

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TriageLogic A nonclinical message taker works at the front desk of a medical practice.

Why Don’t Nonclinical Message Takers Have Protocols Like Triage Nurses?

When a patient calls their doctor’s office, the following series of events usually takes place: a nonclinical operator greets the patient and takes a message about why they called; the operator forwards the message to a triage nurse; the triage nurse calls the patient back and uses Schmitt-Thompson protocols to evaluate their symptoms. These protocols use the severity of those symptoms to determine whether the patient can manage them at home, or should be further evaluated by a physician. This all begs the question: why

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