Data on Nurse Telephone Triage Calls: Improve Patient Care and Save Unnecessary ER visits
By Dr. Charu G. Raheja, PhD Patients today expect to be able to reach a provider any time of the day and night, including weekends. Yet, as a provider, it is difficult to justify the hours and costs involved in being available to help patients evaluate their symptoms. Triage nurses offer a great solution to ensure patients receive consistent care even when doctors are not available. Triage nurses use standardized protocols, such as Schmitt-Thompson protocols, to ensure consistent and appropriate care, and doctor’s custom- orders
Transforming a Nurse into a Triage Nurse
By Marci Lawing, RN Nursing Director We have previously written about the basic qualities required to be a good telephone triage nurse (see article). Once those qualities exist, the nurse is then ready to move on to training to become a great telephone triage nurse. What does it take to become an effective telephone triage nurse? Training, Training and More Training There are many, many hours of training that are put in before a nurse even gets to take a “live” patient call. Academic learning:
Care News Summer – Fall 2018
Care News Summer Fall 2018 is Here! Care News is TriageLogic’s semi-annual publication highlighting articles on triage software, best practices in nurse triage, new trends in healthcare, and recent developments in telemedicine. It is time for our semi-annual TriageLogic newsletter, Care News. In this edition, we highlight the growth we have seen so far in 2018 in our triage software and services. We have added new products and brought on new clients across the country. This newsletter introduces Sara Brackin, TriageLogic’s Implementation Manager. Sara supervises
TriageLogic’s Learning Center for Triage Nurses has a New Home
TriageLogic’s Learning Center has become a vital tool for many triage nurses. This free resource provides educational material for telephone nurses and features a variety of learning material including videos, articles, research, and links to external sources. The courses provide a thorough understanding of nurse triage, triage protocols, and patient care. These resources address the criteria and skills needed to be an effective telephone triage nurse. While successful triage nurses require practical nursing experience, they will also need to know how to listen effectively, handle difficult situations,
TriageLogic to Attend the Annual Conference of Healthcare Call Centers
Rose Moon, TriageLogic Clinical Education and IT Support Manager, will be representing the company in Pittsburgh at the Healthcare Call Center’s 30th annual conference June 13-15, 2018. This year’s conference focuses on “bridging from yesterday to tomorrow,” and Rose is excited to share how TriageLogic is helping to create the triage call center platforms of the future. Rose will be set up at booth #18 to talk with current and prospective clients about their clinical call center options. TriageLogic offers products that will enhance current
TriageLogic Transforms Existing Patient Management Systems and EHRs into Clinical Triage Call Center Platforms
Letter from the Medical Director Dr. Ravi Raheja Around the same time as electronic medical records (EMRs) were starting to get popular, triage systems had started to emerge. These triage systems worked like simple EMRs to collect and store patient data from telephone triage encounters. The unique feature of these triage systems was that they had symptom-based protocols embedded to assist the nurse in making a reproducible decision about the appropriate level of care. These legacy systems were needed because most organizations did not have
TriageLogic is Growing to Meet the Demands in Telemedicine
The Summer CEO Perspective By Dr. Charu Raheja, Ph.D. Telemedicine is improving the quality of patient care while decreasing costs. TriageLogic is constantly evolving and growing to meet the needs of providers and patients. We have developed more versatile software, such as the new myTriageChecklist Call Center Version, that allows any health call center to add Schmitt-Thompson protocols to their existing patient management system, or My 24/7 Healthcare, which health systems can use to create their own app to support a community wellbeing program. Through
Mosquito and Tickborne Diseases: Triage Nurses Can Educate and Evaluate Your Patients
A recent study from the Centers for Disease Control (CDC), reports that the number of cases of disease from mosquito, tick, and flea bites has more than tripled in the USA in the past decade. More alarming in the report is that only ⅓ of people with Lyme Disease get diagnosed. If left untreated, the infection can spread to joints, the heart, and the nervous system. Thus educating your patients about mosquito and tickborne diseases is crucial for their wellbeing. Providing a reliable nurse
Saving Healthcare Dollars with Nurse Triage – A Case Study
While many symptoms are serious and require an emergency care visit, many patients seek the advice of a triage nurse to keep them out of the Emergency Room. There are many times when the triage nurse is able to redirect the caller to a safer and less expensive treatment option, while also educating them on what symptoms to monitor for that would warrant a need to be seen in the Emergency Room. The following article presents a typical case study of a college student debating on whether
Silverline and TriageLogic Partner to Integrate Nurse Triage Software with Salesforce Health Cloud
Silverline, a Salesforce Platinum Consulting Firm headquartered in New York City, in partnership with TriageLogic©, is proud to announce an integrated version of its nurse triage module for Salesforce. With MyTriageChecklist, the comprehensive triage module, patient and/or medical call centers with Salesforce can easily add nurse triage protocols into the core interaction with patients. Salesforce continues to gain momentum across the healthcare industry with Health Cloud, built on their market leading CRM platform. Health Cloud is a premier patient and member relationship platform that harnesses the
Tips for Successful Patient Triage Calls
Triaging patients over the phone is challenging because nurses have limited information available to them. Telephone triage nurses are not able to use touch or visual cues. These nurses have to rely on their years of training, education, and instincts to help them make the right decision every time. Below, I discuss tips to ensure positive triage outcomes for each patient call. Be Objective: As a triage nurse, be careful to be objective no matter the circumstances. It can be easy to mistake a caller’s
Using Data Analytics to Improve Value-Based Care
As practices and organizations move to value-based care, medical call centers can play a crucial role in improving the patient experience and the quality of care while containing costs. An effective way to start finding a solution is to evaluate data from nurse triage call centers on patient concerns, caller demographics, nurse triage disposition and effectiveness, and other measures to improve the call center and the patient experience. Value-based programs focus on the quality of the care given, rather than fee-for-service. Ensuring that patients receive