Fulfilling Our Promise of Nurse Triage Innovation – The 2018 CEO Perspective

  Fulfilling Our Promise of Nurse Triage Innovation – The 2018 CEO Perspective Happy 2018! The new year is usually a time of reflection as well as looking to the future. As I reflect on our company’s existing product lines and the new offerings for 2018, I am excited about serving our doctors and their patients with the best quality nurse triage service and tools to manage patient calls and keep patients healthy. First, we will be offering the option for practices to access a

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Software to Triage and Document Patient Calls Updated with Detailed Reporting Capabilities and Custom Orders

  Software to Triage and Document Patient Calls Updated with Detailed Reporting Capabilities and Custom Orders Jacksonville, FL, January 2, 2017 – TriageLogic is introducing the latest version of MyTriageChecklist®, a daytime telephone nurse triage software to triage and document patient phone calls. TriageLogic customers will still have all of the features and clinical support that they rely on from the previous version, including Schmitt-Thompson protocols, integration with existing EMR systems, and a clinical nurse manager to train all users. This upgrade includes new features

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Making a Difference at Work – How Corporate Social Responsibility Affects Recruiting and Retaining Employees

  Making a Difference at Work- How Corporate Social Responsibility Affects Recruiting and Retaining Employees A guest blog from Continuwell partner Community Health Charities Corporate social responsibility (CSR) is fast becoming a key factor in recruiting and retaining employees for many companies. Today’s workforce is cause-focused; 83% of millennials and 70% of all U.S. employees are more likely to be loyal to companies that help them contribute to social and environmental issues.  Plus, Community Health Charities’ proprietary research shows 75% of consumers surveyed prefer to

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The Challenges of Triaging Rashes Over the Phone

  The Challenges of Triaging Rashes Over the Phone Though most rashes are harmless, patients and providers would like to be able to diagnose and determine exactly what is causing the rash over the phone. This has become easier as telemedicine technology has evolved to include the ability for patients to send their providers or nurses images from their smartphones, such as the my247Healthcare app from TriageLogic. However, there are still challenges of triaging rashes over the phone that the triage nurse must be aware

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How to Make Your Telemedicine Services Successful

  How to Make Your Telemedicine Services Successful Recent studies have shown that hospitals, specialty clinics, and other healthcare organizations are no longer leery of telemedicine and are in fact expanding to provide quality services and generate revenue. With this growth and success, there are many telemedicine options available for each unique organization.  It is important to be aware of the factors that providers must consider in order to make telemedicine services successful for the patients and the organization.    Telemedicine Adoption According to the

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New eBook on Engaging and Communicating with Employees

New eBook on Engaging and Communicating with Employees A New eBook from TriageLogic’s partner company Continuwell on how to help empower, communicate, and engage your employees with access to company resources Employee engagement and communication is key to any organization but is crucial in the medical field. In a study of 200 hospitals by Gallup, they found that the engagement level of nurses was the number one predictor of mortality variation across hospitals, as well as a variable for preventing complications. Improving staff engagement will improve

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How Triage Nurses Can Help Patients with Diabetes

How Triage Nurses Can Help Patients with Diabetes Did you know that 29 million people living in the United States have diabetes?  The Center for Disease Control (CDC) reports that every five minutes two people die of diabetes-related causes and 14 adults are newly diagnosed. According to the American Diabetes Association, people with diagnosed diabetes have medical expenses about 2.3 times higher than those who do not have diabetes. Establishing a quality telephone triage service for your patients can help them manage the disease, talk

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TriageLogic Partners with Silverline to Integrate Nurse Triage Software with Salesforce

TriageLogic Partners with Silverline to Integrate Nurse Triage Software with Salesforce JACKSONVILLE, FL (November 03, 2017) TriageLogic©, in partnership with Silverline, is excited to introduce a Salesforce integrated version of their nurse triage module at Dreamforce 2017. With MyTriageChecklist© for Salesforce, the new comprehensive triage module, patient and/or medical call centers with Salesforce or considering Salesforce can seamlessly add nurse triage protocols into the core interaction with patients. TriageLogic, a leading provider of top-quality triage technology, and Silverline, a Salesforce Platinum Consulting Firm with a

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Managing Patient Calls During the Holidays

Managing Patient Calls During the Holidays The beginning of the 2017 holiday season is here and many practices are evaluating how they will be managing patient calls during the holidays. Fall can be a busy time for your practice, with the flu and back-to-school colds making their way through your community. Halloween brings its own horrors with patient calls about children throwing up and not sleeping from too much candy or various injuries from wandering crowded dark streets for treats.  Additionally, fall means that Thanksgiving

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Risks in Telephone Triage Care: A New Learning Center Course

Risks in Telephone Triage Care: A New Learning Center Course Introducing the next course in TriageLogic’s Learning Center, Risks in Telephone Triage. This course will examine the various risks that providers need to consider when triage nurses evaluate patients over the phone. These risks include delay of care, not following protocols, practicing outside the scope of nursing, and improper documentation. All medical professionals practice their jobs with some risk, nurses are no exception.  The telephone triage nurse must be sure and practice nursing just as

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Case Study: Nurse Triage Assisting Patients with Medical Devices

 Case Study: Nurse Triage Assisting Patients with Medical Devices Another Potential Life-Saving Incident. In today’s world, healthcare is fragmented and while technology is improving care, it is also increasing the complexity of maintaining and using medical devices. In addition, as a provider, you want to ensure that your patients receive quality care 24/7. Offering your patients an after-hours nurse triage service serves as an extension of your practice to help your patients troubleshoot issues and determine what level of care or follow-up is required. Medical

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Preparing Your Practice for the 2017 Influenza Season

 Preparing Your Practice for the 2017 Influenza Season Cases of influenza and patients with flu symptoms are already being reported across the U.S. It is time to prepare your office staff and patients for the prevention and treatment of the influenza virus. Establishing a quality telephone triage system, such as TriageLogic’s myTriageChecklist, will prepare your office for an influx of patient calls and help to prevent patients from unnecessary trips to the ER. At a time when emergency rooms are full to capacity with a

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