Using Telephone Triage to Reduce Heart Attacks in Women
Heart disease is the number one cause of death for women, yet many patients do not realize that they may have heart attack symptoms. Women often delay seeking medical attention. Denial is a common first reaction. No one wants to think that the symptoms they are having could be a life-altering heart condition that frequently needs surgery. Telephone triage nurses must know the warning signs to help their patients get the correct care. A good triage nurse will start coming up with “working diagnoses” from the second they
TriageLogic Recognized for Innovation by Entrepreneur 360
Triagelogic was recently named as one of the 2018 Entrepreneurs of the Year by Entrepreneur Magazine. Each year, Entrepreneur recognizes organizations from across the country that have mastered the art and science of growing a business. Entrepreneur magazine conducted a nationwide search to find the most entrepreneurial companies in the country, rating and ranking them using a proprietary algorithm that factors in their ability to expertly balance impact, innovation, growth, leadership, and value. Providing a 360-degree analysis of the top privately-held companies across a multitude of industries, TriageLogic was
Using Telephone Triage to Detect Early Signs of the Measles and Prevent Future Exposure
There have been multiple outbreaks of measles across the United States. In 2019, nine states have reported cases of measles, according to information from the US Centers for Disease Control and Prevention and state health departments: Washington, Hawaii, Oregon, New York, Pennsylvania, Connecticut, Colorado, California, and Georgia. When patients are made aware of a virus such as the measles, they usually become anxious and fearful. More often than not, they end up calling doctors’ offices with questions and concerns. Triage nurses can help doctors by
Made-to-Order: How Custom Telephone Triage Improves Patient Health
Hospitals are expanding into more comprehensive health care systems. To be successful hospitals need to consider how can they best engage their community with the wellness resources that they provide. A delivery platform such as Continuwell can assist in the success of a wellness program.
Increase the Effectiveness of your Hospital Based Wellness Program
Hospitals are expanding into more comprehensive health care systems. To be successful hospitals need to consider how can they best engage their community with the wellness resources that they provide. A delivery platform such as Continuwell can assist in the success of a wellness program.
Care News – Winter/Spring 2019
In this edition, we highlight the new clinical updates for the Schmitt-Thompson Protocols by author, Barton Schmitt MD. This article focuses on optimizing the performance of health care systems to meet the Quadruple Aim framework.
You will find tips for triage nurses to use when managing difficult callers and best practice strategies for practices interested in using a custom mobile app.
Using Triage Nurses to Decrease ER Overcrowding
Medical Center in Oklahoma Provides and Innovative Triage Line to Manage Hospital overcrowding An Effective Approach to ER Phone Calls Emergency Room (ER) overcrowding is widespread in hospitals, creating delays and diversion from those who need care the most. According to a recent article “Compounding the problem is the alarming trend of a decreasing number of ERs and an increasing numbers of ER visits.[1]” All too often, injury or illness appears without warning for patients. For hospitals trying to control overcrowding, the obvious solution is
Don’t Compromise on Security
Letter from the Medical Director – Dr. Ravi Raheja The average cost of a data breach in the United States has hit an all-time high of $7.35 million. Just this year, there have been more than 100 hacker attacks on healthcare organizations, according to the U.S. Department of Health and Human Services. Despite better awareness among healthcare organizations, data breach costs average $408 per record. Cybercriminals use weaponized ransomware, misconfigured cloud storage buckets and phishing emails to attack. Hidden costs in data breaches are difficult
The New Health Care: Value Based Care
CEO Perspective Value-based care is bending the healthcare cost curve, reducing unnecessary medical costs while improving care quality and patient engagement. Yet providers worry value-based reimbursement will negatively impact patient care. According to a recent survey by Change Healthcare, over 61% of doctors still fear value-based reimbursement will damage their practice. While physicians may feel uncertain about the impact value-based care will have on their practices, industry experts are sure that the transition away from fee-for-service payments and care delivery is here to stay. What
Office Exercises for Busy Nurses and Office Staff
While in the workplace we become sedentary due to a lack of movement over an extended amount of time. By being overwhelmed with work to meet deadlines, we forget to take a break to stretch our body. We focus ourselves on increasing our time to work while inadvertently decreasing our muscle quality. These desk exercises will not only increase the muscle quality, but will be a quick way to freshen-up to help increase your work productivity as an energy boost. You can share these exercise
The Goal of the Telephone Triage Process
The primary goal of the telephone triage process is to deliver safe quality oriented telephone triage partnered with outstanding customer service. The health safety and wellbeing of the patient is at the forefront of every telephone encounter. The purpose of the telephone triage process is to assess the patient’s current signs and symptoms, concurrently evaluating their past medical history and current medications. This patient assessment is performed in accordance with protocols which guide the nurse to determine the proper triage disposition to direct care to
Employee Spotlight – Rose Moon, RN, BSN
In this edition of Employee Spotlight, we are introducing Rose Moon, TriageLogic’s Clinical Education and Call Center IT Support Manager for over 5 years. She teaches triage nurses and other telephone triage professionals on how to triage patients over the phone and provide the highest quality of care. Rose Moon earned her Bachelor’s Degree in Nursing from Duquesne University in Pittsburgh Pennsylvania and joined Triage Logic with 25 years of nursing experience; including inpatient and outpatient pediatric care, as well as 17 years of telephone