TriageLogic Offers Services to Help Triage Call Centers Optimize Their Growth
The demand for triage nurses is constantly growing, as is the opportunity for nurses to grow their nurse triage call center. The main challenge nurse triage services encounter is maintaining their services and handling the administrative burdens of business growth. If that includes yours, TriageLogic wants to help you overcome these obstacles and scale your operations through our managed nurse triage services program. It allows you to focus on what you do best — overseeing your nurses and clinical supervisors — while we handle the
TriageLogic’s Nurse Triage Service Receives Glowing Reviews From Client: “A 20 Out of 10.”
At TriageLogic, our primary focus has always been to help patient callers understand the severity of their symptoms and the best way to address them. That’s why, when our nurse triage service received a glowing evaluation from a medical auditor, we reached out to discuss which aspects were the most effective from their perspective. Read on to learn more about their rave review when posing as a patient for one of our telephone triage nurses. Empathy Is Essential While we aren’t permitted to go into
3 Reasons Why Triage Nurses Need to Train With Simulated Patients
Simulated patients can take many forms, yet they all serve the same purpose: to provide a safe and controlled environment for nurses to practice their skills. Nurses can make mistakes and learn from them without putting real patients at risk. Some simulated patients have been standardized patients (SPs) who have been coached so well that clinicians may not know the difference. Now, the development of artificial intelligence (AI) has allowed this area of health care to become even more effective thanks to the realistic nature
8 Skills That Are Essential to Your Nurse Triage Training
Triage nurses play a critical role in helping patients determine whether they should be seen in-person by a doctor, or can manage their symptoms at home. But triage education can also be a challenge, especially because nurses must understand the best ways to assist patients they cannot see. Some medical schools offer nurse triage training, but there are several skills that may not be taught as thoroughly. Here are the ones we know are the most important. 1. Answering a Variety of Patient Calls Triage
Why Should Doctors Care More About the Quality of Their Medical Answering Services?
Doctors receive patient messages for a variety of reasons, including health concerns, prescription refill or appointment requests, and questions about test results. Medical answering services have become an essential part of the healthcare system for fielding these messages, while providing round-the-clock communication and support to patients and providers. Medical answering services allow doctors and nurses to prioritize their time and focus on more complex and urgent cases that require immediate responses. Consequently, as the demand for medical answering services continues to grow, the need for
Press Release: New White Paper From TriageLogic Helps Operators Improve the Accuracy of Medical Messages to Providers
TriageLogic has released a white paper that shares data they’ve compiled about the use of artificial intelligence (AI) and augmentation to benefit medical message intake. Normally, when patients call their providers, they’re first greeted by nonclinical operators, like front desk agents or call center representatives. These operators determine the reasons why patients are calling, and forward those messages to the appropriate nurses or providers for review. In many cases, triage nurses are responsible for vetting these messages and determining how urgent they are before calling patients
AI in Healthcare: A Valuable Tool for Nurse Triage, But Not a Replacement
The advent of artificial intelligence (AI) has revolutionized several industries, and healthcare is no exception. AI applications have already proven invaluable when it comes to diagnostics, patient care, and personalized treatment plans. While these are all certainly impressive, it should be noted that AI in healthcare is still only a tool, not a replacement for the unique human qualities of interaction and empathy. One area where this is particularly relevant is telephone nurse triage. When patients call looking for advice, they’re seeking human connection as
Why Don’t Nonclinical Message Takers Have Protocols Like Triage Nurses?
When a patient calls their doctor’s office, the following series of events usually takes place: a nonclinical operator greets the patient and takes a message about why they called; the operator forwards the message to a triage nurse; the triage nurse calls the patient back and uses Schmitt-Thompson protocols to evaluate their symptoms. These protocols use the severity of those symptoms to determine whether the patient can manage them at home, or should be further evaluated by a physician. This all begs the question: why
How to Start — and Grow — Your Nurse Triage Business
Have you recently created a telephone or telehealth nurse triage business, or are you looking to expand one that you currently operate? Doing either may seem difficult, which is why TriageLogic has developed solutions that can help. While these are available for you to read in more detail below, we’d also like to first provide a recap for those who may need one about what exactly nurse triage is, and why it’s so important. What Is Nurse Triage? Nurse triage is a healthcare service where
Medical Call Center Software That Tracks Nurse Productivity and Patient Care Dispositions
Data is king in today’s health care. Physicians who aim to provide quality care to their patients — and make the best budget-based decisions for their resources — must be able to track and measure a variety of metrics. When looking at the productivity of remote patient care and telephone nurse triage, two of the most critical are nurse triage productivity and patient care dispositions. TriageLogic’s nurse triage software has features that allow providers to easily evaluate these data points in their reporting portal. Nurse
What Is the True Cost of Inaccurate Medical Messages?
If you use a medical answering service to manage your patient calls, do you have a means of measuring their accuracy? We ask because the cost of inaccurate medical messages can be substantial when they lead to severe health outcomes for patients. Let’s review why medical answering services need help, what solutions are available, and how you can reduce liability for your organization. Why Medical Answering Services Need Help Medical answering services are often staffed with nonclinical operators who take messages from patient callers and
TriageLogic Reflects on 2023 Initiatives Amid GrowFL Celebration
TriageLogic was excited to attend last week’s celebration for GrowFL’s Florida Companies to Watch. As one of the top 50 selected honorees, we’re proud to be recognized as a business that’s projected for significant growth in the coming years, anticipated both in terms of company size and in our product offerings. Read on to learn more about the purpose behind GrowFL, and the powerful initiatives that TriageLogic has in store for 2023. The Purpose of GrowFL The Edward Lowe Foundation conceived of the GrowFL competition
