Press Release: TriageLogic Announces MedMessage Assist Tool That Protects Doctors’ Offices From Malpractice Liability
When medical providers miss patient phone calls, does that make them liable for poor health outcomes? That’s the argument being made against one Wisconsin doctor facing malpractice complaints after neglecting to respond in a timely manner to their patient, who later died. On the other hand, better medical message intake by front desk receptionists can improve patients’ access to care, ensure timely callbacks from doctors, and reduce medical liability. TriageLogic, a leader in telehealth technology, has released a new tool called MedMessage Assist (MMA), which
Guidance for Triage Nurses About Bed-Wetting Concerns: Navigating Conversations on Nocturnal Enuresis
Bed-wetting, also known as nocturnal enuresis, is a frequent point of discussion in pediatric triage. Triage nurses tend to receive calls that involve caregivers looking for advice and a better understanding about underlying causes. Read below for tips designed to arm triage nurses in these interactions. Your nurses can use them to speak confidently with caregivers, provide preliminary guidance, and reassure them about bed-wetting concerns. Please note: These nurse triage tips are not meant for diagnosis. Please seek case-specific treatment from a child’s pediatrician. Tip
Schmitt-Thompson and TriageLogic Share Commitment to Up-to-Date Care Advice for Patients
Health care is constantly evolving. We’re not simply talking about new discoveries and medical procedures; we’re also referring to providing better care advice for patients who are trying to understand their symptoms. That’s why it’s critical that organizations like Schmitt-Thompson and TriageLogic continually update their information and upgrade their services. When providers have access to evidence-based solutions, they can better educate patients, improve engagement, and get them timely medical care that meets their needs. Below are some examples from this process. Schmitt-Thompson Updates Protocols and
Revolutionizing Patient Access With Remote Health Care
In the world of medical care, accessibility is paramount. Traditional healthcare models may limit access due to geography, patient finances, or a lack of qualified medical professionals. Remote health care is the solution to bridge these gaps. Today, we explore how it has ushered in a new era of patient access, focusing on nurse triage, remote patient monitoring, and real-time symptom analysis for medical message intake. Nurse Triage Services: Guiding Patients in Need Patients may hesitate to seek medical care when they don’t think their
Childhood Obesity and Prevention Tips for Pediatricians: A Discussion With Ravi Raheja, M.D.
Childhood obesity isn’t just a problem in the United States. It’s a global health concern that has seen a dramatic surge over the past few decades. Not only does it present immediate health challenges for affected children, it also lays the groundwork for a myriad of health complications that can arise later in people as adults. TriageLogic’s Ravi Raheja, M.D. sat down to discuss the multifaceted consequences of this epidemic, and what tips pediatricians can use to encourage prevention. Consequences of Childhood Obesity Interviewer: What
This Healthcare Tool Can Empower Staff with Medical Message Intake
The healthcare industry continues to suffer a labor shortage that could have considerable long-term effects, with some estimates showing the United States could have a deficit of 124,000 physicians in the next decade. But finding enough doctors and nurses isn’t the only concern. Practices are also experiencing difficulty maintaining nonclinical staff for their medical message intake. These positions — either at the front desks of practices or in medical call centers — are going unfulfilled due to the demanding nature of their roles. The good
Symptom Screening Tools Vs. Nurse Triage
When patients call their doctor’s offices, the first people to greet them are usually front desk receptionists at those practices, or nonclinical phone operators in call centers. Neither are certified medical professionals, which means that they aren’t trained to give patients feedback about diagnoses or treatment. Some practices have implemented symptom screening tools to have nonclinical operators give patients initial health reviews before speaking with triage nurses or doctors. However, similar to self-diagnostic tools and WebMD, these symptom checkers can cause problems for providers. Liability
More Than Just Protocols: Critical Thinking in Nurse Triage Is Essential
While Schmitt-Thompson triage protocols are highly effective for evaluating patients’ symptoms, critical thinking in nurse triage is a vital skill providers must use when determining the appropriate dispositions for care. That’s the takeover from a recent newsletter released by Schmitt-Thompson, which you can read in full here. Below, we review several ways that nurses can practice critical thinking skills. Using Protocols as a Guideline Schmitt-Thompson protocols establish a guideline of yes/no questions that nurses follow when evaluating the severity of each patient’s symptoms. This keeps
Back to School: What’s the Difference Between COVID-19, Flu, and Colds? Using Schmitt-Thompson Protocols to Evaluate Student Symptoms
As students return to the classroom, it’s common for a certain percentage to contract and spread diseases. Students recognize this fact, and — up until COVID-19 — probably gave it little thought. Now, three years into the pandemic, more parents and students are concerned about knowing the difference between COVID-19, flu, and colds. We’ve discussed before how Schmitt-Thompson protocols are valuable to college campus health clinics in addressing behavioral health. The same applies here. Read on to learn how these nurse triage protocols can help
Back to School: Improving College Student Behavioral Health Outcomes With Schmitt-Thompson Protocols
It’s no surprise that more colleges are making student health a priority. Young adults of this generation have had to deal with more types of mental health concerns like depression and anxiety, not to mention a potential fall wave of COVID-19. To improve college student behavioral health outcomes, campus health centers need to have the best tools available for evaluating student symptoms, particularly over the phone. That’s where Schmitt-Thompson triage protocols and nurse triage programs will serve them best. Schmitt-Thompson Protocols Schmitt-Thompson triage protocols have
How Do You Improve Phone Messages in a Medical Office and Avoid Mistakes?
Have you ever received a message that a patient needed a prescription refill, only to find out that it was something more serious? Or perhaps your nurses weren’t given enough information to identify the severity of a patient’s symptoms? While these may not seem like immediate concerns, these types of medical message errors have the potential for dangerous (even fatal) results for those patients, not to mention potential malpractice lawsuits against their providers. Read on to learn how to improve phone messages in a medical
Type 1 Diabetes Management: Improve Patient Care and Increase Revenue with Remote Patient Monitoring
For endocrinologists, type 1 diabetes management comes with its own set of challenges. Foremost among them is the constant need to monitor each patient’s blood sugar levels, which involves significant time commitments from healthcare providers and staff. For most treatment plans, patients must contact their endocrinologists’ offices when they identify abnormal blood sugar levels so that office staff can evaluate their requests and notify doctors as needed. Yet this work is often performed without compensation, which can be a drain on practice resources and reduce
