The Role of Telephone Triage Nurses in Delivering Value-Based Care
As the healthcare industry continues to undergo transformative change and emphasize improved quality with a lower total cost of care, health systems are making the shift from volume to value. The notion of paying for performance is the industry’s most promising strategy for controlling costs and improving outcomes. There is growing evidence that value-based care leads to better health, better care, and reduced total cost. Value-based care necessitates a network of engaged, aligned physicians who can focus not just on the patient in front of
Using Telephone Triage Services to Prevent Suicide
Telephone triage nurses play a critical role in suicide prevention. They serve as the first point of contact for callers in need of immediate assistance. The more knowledgeable triage nurses are about treating patients with mental illnesses, the better they are prepared to intervene. According to the CDC, approximately 123 Americans die by suicide every day and the stigma associated with mental illnesses often prevents people from getting help. For every one person who dies from suicide every year, another 278 people think seriously about
The Benefits of a Nurse Triage Solution
Phones still remain an essential means of communication with medical practices. Physician practices have to continue to find efficient ways to incorporate it into the patient-doctor relationship and take advantage of all the other opportunities that a solution like TriageLogic offers. Physician practices that can efficiently and effectively take their patient’s calls and address their issues up front have an opportunity to create a positive experience for their patients. Telephone triage has become increasingly important as a way to improve the healthcare process and overall
Secure Texting: Closing the Gap to Create Effective HIPAA Compliant Communication
Once a triage nurse has done an initial evaluation on a patient there are times when the protocol or circumstances require a physician to get involved. In these instances, it is critical for the nurse to get in touch with the provider on call for the practice to securely and effectively communicate the needs of the patient and requires relaying protected health information securely. Traditionally, the nurse will page the doctor back to their phone number. The physician calls back, and the nurse relays the
The Crucial Role Triage Nurses Play In Educating Adults About Serious Medical Symptoms
When a medical emergency happens, not everyone calls 911. In a surprising study of patient surveys and disposition outcomes from telephone triage case, as many as one third of adult callers underestimated the seriousness of their symptoms. Even when adults have a sense that their symptom may be serious, there is a stigma of calling for an ambulance. Fortunately, having a triage nurse available increases the chances that a patient will seek help from a professional. Patients often will call a triage nurse when they
Using Telephone Triage to Reduce Heart Attacks in Women
Heart disease is the number one cause of death for women, yet many patients do not realize that they may have heart attack symptoms. Women often delay seeking medical attention. Denial is a common first reaction. No one wants to think that the symptoms they are having could be a life-altering heart condition that frequently needs surgery. Telephone triage nurses must know the warning signs to help their patients get the correct care. A good triage nurse will start coming up with “working diagnoses” from the second they
TriageLogic Recognized for Innovation by Entrepreneur 360
Triagelogic was recently named as one of the 2018 Entrepreneurs of the Year by Entrepreneur Magazine. Each year, Entrepreneur recognizes organizations from across the country that have mastered the art and science of growing a business. Entrepreneur magazine conducted a nationwide search to find the most entrepreneurial companies in the country, rating and ranking them using a proprietary algorithm that factors in their ability to expertly balance impact, innovation, growth, leadership, and value. Providing a 360-degree analysis of the top privately-held companies across a multitude of industries, TriageLogic was
Using Telephone Triage to Detect Early Signs of the Measles and Prevent Future Exposure
There have been multiple outbreaks of measles across the United States. In 2019, nine states have reported cases of measles, according to information from the US Centers for Disease Control and Prevention and state health departments: Washington, Hawaii, Oregon, New York, Pennsylvania, Connecticut, Colorado, California, and Georgia. When patients are made aware of a virus such as the measles, they usually become anxious and fearful. More often than not, they end up calling doctors’ offices with questions and concerns. Triage nurses can help doctors by
Made-to-Order: How Custom Telephone Triage Improves Patient Health
Hospitals are expanding into more comprehensive health care systems. To be successful hospitals need to consider how can they best engage their community with the wellness resources that they provide. A delivery platform such as Continuwell can assist in the success of a wellness program.
Increase the Effectiveness of your Hospital Based Wellness Program
Hospitals are expanding into more comprehensive health care systems. To be successful hospitals need to consider how can they best engage their community with the wellness resources that they provide. A delivery platform such as Continuwell can assist in the success of a wellness program.
Care News – Winter/Spring 2019
The Winter 2019 Care News is Here! Care News is TriageLogic’s semi-annual publication highlighting articles on triage software, best practices in nurse triage, new trends in healthcare and recent developments in telemedicine. In this edition, we highlight the new clinical updates for the Schmitt-Thompson Protocols by author, Barton Schmitt MD. This article focuses on optimizing the performance of health care systems to meet the Quadruple Aim framework. You will find tips for triage nurses to use when managing difficult callers and best practice strategies for
Using Triage Nurses to Decrease ER Overcrowding
Medical Center in Oklahoma Provides and Innovative Triage Line to Manage Hospital overcrowding An Effective Approach to ER Phone Calls Emergency Room (ER) overcrowding is widespread in hospitals, creating delays and diversion from those who need care the most. According to a recent article “Compounding the problem is the alarming trend of a decreasing number of ERs and an increasing numbers of ER visits.[1]” All too often, injury or illness appears without warning for patients. For hospitals trying to control overcrowding, the obvious solution is