Get an Accurate Nurse Triage History Every Time: Introducing TriageLogic’s History Assist Module
Offices today are struggling to maintain qualified support staff who can assist patients when they have medical questions or symptoms. Currently, nonclinical team members take messages for nurses, or patients leave voicemails for nurses. Those nurses are then pressured to make good decisions about the proper levels of care, while documenting each case thoroughly for provider review later. Providers will often have to review each nurse’s notes and make decisions without having spoken to their patients. For an office to operate efficiently, it is critical
Nurse Triage by the Numbers: Top 20 Symptoms That Patients Call About
What are the main concerns that people face when doctors’ offices are closed? How serious do they tend to be? Because there is a wide range of medical conditions that patients may experience, it’s the responsibility of triage nurses to understand those symptoms and guide patients to the most appropriate care. Below we explore the top 20 symptoms that patients call about most. A Note About Triage Protocols To address each caller’s symptoms, triage nurses need protocols. Those developed by Drs. Barton Schmitt and David
Doctors Are Hesitating to Adopt Remote Patient Monitoring. Here’s How They Can Do So Successfully
Although the benefits of remote patient monitoring (RPM) for patients and providers have been well documented, many doctors’ offices have yet to adopt a program. The reasons for this often include poor past experiences with new technology: namely, cumbersome user interfaces, questionable data accuracy, drawn-out implementations, and surprise costs. If you’re a physician who feels hesitant for these same reasons, we can empathize. That’s why we’ve put together an easy-to-implement, doctor-run program that can help you adopt remote patient monitoring to increase patient health while
Continuity of Care: 9 Ways Physician After-Hours Nurse Triage Enhances Patient Care
Discover the transformative potential of physician after-hours nurse triage, a crucial asset for medical practices aiming to optimize patient care outside regular office hours. While many practices strive to manage patient needs in-house, the reality is that resources are often stretched thin, leading to gaps in patient support. By outsourcing to a dedicated call center staffed with registered nurses, your practice can ensure comprehensive coverage around the clock. This strategic move not only enhances health outcomes for your patients but also translates into significant revenue
Conversation With Our CEO and CTO: Revolutionize Your Telehealth Experience With Cutting-Edge Tools in 2024
TriageLogic is releasing several new and exciting tools to improve all areas of telehealth in your organization: medical scripting for nonclinical staff, simulated nurse triage training, automated triage assistance with history note taking, and automated quality oversight, to name a few. In addition, nurse triage notes can be integrated with all major electronic medical record (EMR) systems, including EPIC, Cerner, and Athena. TriageLogic’s product lines — such as NTOC (Nurse Triage On-Call) and MTC (MyTriageChecklist) — will now provide two-way integration with qualified clients. All
Holiday Tips for Healthy Triage Nurses
Maintaining a healthy lifestyle during the holidays can be difficult for healthcare workers, and triage nurses are no exception. That’s why we’ve put together a helpful list of tips they can follow to make sure they stay as safe as the patient callers they assist. Here’s how you can support healthy triage nurses. Embrace Mindful Eating Holiday festivities often bring a wide range of indulgent treats that are difficult to resist! To foster a better sense of well-being, it’s important for nurses to actively incorporate
Initial Patient Messages: What’s Missing That You Don’t Know About?
Healthcare organizations depend on efficient, reliable communication, especially when it comes to taking initial patient messages. These are often the first points of contact that patients have to express their concerns and receive guidance on care. But for nonclinical staff, deciphering patient symptoms over the phone can be challenging. Let’s talk about what your nonclinical team may be missing when they’re interacting with patient callers, and how they can improve the accuracy of medical message intake and continuity of care. The Clinical Component: Why It
How Nurse Triage Can Help Parents Understand and Manage Pediatric Breath-Holding
Pediatric breath-holding is a phenomenon that both perplexes and concerns parents and caregivers. Like the name implies, it’s when children hold their breath for a brief period of time, sometimes to the point that they pass out. Breath-holding usually follows feelings of anger, surprise, or pain. It can be demonstrated by children as young as six months, or as old as six years. While this behavior is usually harmless and often outgrown, parents benefit from understanding why it happens, and how to manage it. Telephone
Essential Nurse Triage Books and Tools to Improve Your Patient Outcomes
Effective and accurate nurse triage is a cornerstone of health care. One of the main reasons for its success comes from the renowned protocols established by Barton Schmitt, MD, FAAP and David Thompson, MD, FACEP. Read below to learn about five essential nurse triage books, and how they relate to TriageLogic’s industry-leading tools. What Are Nurse Triage Protocols? Schmitt-Thompson Triage Protocols are considered the gold standard when it comes to patient symptom evaluation over the phone. They establish a decision tree that allows nurses to
What Are Blue Bloaters and Pink Puffers, and How Can Nurse Triage Address Them?
Blue bloaters and pink puffers are two terms that were adopted back in the 1950s to describe two phenotypes (observable symptoms) of patients suffering from chronic obstructive pulmonary disease (COPD). Specifically, blue bloaters referred to chronic bronchitis, while pink puffers meant emphysema. Since that time, physicians have transitioned away from using these terms. Read on to learn why, and how telephone nurse triage can help patients understand their symptoms. Blue Bloaters and Pink Puffers Only Refer to Visible Symptoms As Medical News Today notes, these
TriageLogic’s Dr. Charu Raheja Featured in Florida 500
TriageLogic is excited to announce that its CEO, Dr. Charu Raheja, has been selected by the Florida 500 as one of the most influential executives in the state. As noted on its website, the purpose behind the Florida 500 is to provide recognition for business leaders through an “immense, year-long research initiative by the editors of Florida Trend.” Read on to learn more about this selection process, Charu’s efforts in the community, and her outlook on the evolution of patient care. Florida 500 Selection Process
Better Ways for Your Practice to Manage Patient Phone Calls This Winter
It’s no secret that when temperatures drop, medical offices experience a surge in patient phone calls — particularly when it comes to the flu, COVID, and respiratory syncytial virus (RSV). Is your practice prepared to take on more patient requests during the winter months? Today, we’re sharing our solutions to help manage patient phone calls. Front Desk Message Intake When a patient calls a medical practice, their first point of contact is usually with a front desk receptionist. Receptionists play a critical role in patient
