A physician in a hospital uses their smartphone to check patient data, represented by various health symbols hovering in the air.

Case Study: Health System Sees the Benefits of Nurse Triage On Call

As health systems grow, they may find it difficult to treat patient calls and requests equally across all providers in their network. This is where telephone nurse triage programs can be extremely beneficial, including the one we implemented for a large health system in the Midwest. Here’s why they chose our outsourced solution, Nurse Triage On Call. Our Health System Client Our client came to us roughly seven years ago because they saw the need for standardizing patient dispositions over the phone. They were intrigued

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A sick patient wearing a scarf sits on their couch, blowing their nose and holding a cup while on the phone with their medical provider.

How Accurate Are Medical Messages From Patients?

When patients call your practice, who is the first person they speak with: a front desk attendant, a nurse, or an Answering Service Operator (ASO)? We ask because these are often the individuals tasked with relaying the reason for the call to the medical provider. If these medical messages from patients are inaccurate or incomplete, they can lead to delayed health care and negative outcomes. To avoid this, TriageLogic has created the first artificial intelligence-based tool for message takers, known as MedMessage Assist. Read on

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Dr. Ravi Raheja receives the JaxUSA Innovation Award. on stage

TriageLogic in the News: JaxUSA Award and Jacksonville Daily Record Spotlight

TriageLogic is proud to announce that our contributions to the healthcare industry have been recognized in the local news as a recipient of the JaxUSA Innovation Award, in addition to a recent spotlight in the Jacksonville Daily Record. Here’s the scoop on both, as well as the latest news and updates from within our own organization. TriageLogic in the News: JaxUSA Award Nelson Bradshaw, managing director of banking strategies at Farther, highlighted our company’s ability to serve over 12,000 doctors nationwide through our network of

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TriageLogic's ebook, A Provider's Guide to Remote Patient Monitoring, includes a female physician checking patient vitals on a tablet.

Press Release: TriageLogic Publishes Ebook on How to Create a Successful RPM Program

While healthcare providers acknowledge the value of remote patient monitoring, many have found it difficult to establish a successful RPM program. TriageLogic recently published an RPM ebook that outlines the common reasons why providers may experience setbacks with implementation, along with the steps they can take to overcome them. These solutions have been shown to reduce medical expenses, offer income to providers in the form of reimbursements, and greatly improve patient health outcomes. What Is RPM? Remote patient monitoring (RPM) is part of a new

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Triage nurses coordinate with medical answering services from their partitioned desks in a medical call center.

Press Release: TriageLogic Offers New Artificial Intelligence Tool for Medical Messages

TriageLogic is proud to announce its new patent-pending, Artificial Intelligence-based (AI) tool for medical message takers. Known as MedMessage Assist, this freestanding module prompts Answering Service Operators (ASOs) with the appropriate questions to ask patient callers to verify whether they’re experiencing symptoms that warrant urgent medical evaluation. The following breaks down why this technology is so revolutionary, how it benefits medical answering services, nurses and doctors, and how healthcare organizations can leverage this service for their own patient care. Why MedMessage Assist Is So Important

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ASO concept: a laptop is positioned between a phone headset and a stethoscope, symbolizing how AI software can help Answering Service Operators relay accurate messages to providers.

Medical Answering Service Case Study: Improve Medical Messages with Artificial Intelligence

In the United States, about 100 million messages are relayed to doctors and nurses every month. About one in six calls have a symptom that needs to be evaluated urgently. However, those urgent symptoms aren’t always conveyed accurately to providers. This is because nonclinical operators usually take messages from patients and send them to doctors and nurses. Neither operators nor patients are trained medical professionals, which can lead to inadequate messages, thus putting those patients at risk. That’s why TriageLogic developed MedMessage Assist, a powerful

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A tired nurse wearing scrubs and a facemask looks downward.

Are You Experiencing a Nursing Shortage? TriageLogic Can Help

A nursing shortage was already looming before the pandemic. Since then, it’s only gotten worse. Many nurses are ready for a break from the bedside and would rather have options that are more flexible or remote. Ninety-two percent of surveyed U.S. nurse leaders expect this shortage to intensify, and predict that little time is available to avoid it. Let’s discuss what has led to this point, and how nurse triage can be one solution. Why Are Nurses Leaving? Nurses are leaving their roles for many

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A nurse attaches an RPM device to a patient's wrist.

Solutions Your Practice Can Use If It’s Experiencing Challenges With RPM

Remote patient monitoring (RPM) has already demonstrated its ability to improve patient care and generate revenue. Its home-based, wearable devices have been particularly useful for the long-term treatment of chronically ill patients. Yet there are many practices that have been slow to adopt this service, begging the question: why the wait? Read on to learn more about the potential challenges with RPM that they’ve encountered, and the solutions you can incorporate to make your RPM program successful. Challenge #1: Evaluating an RPM Vendor RPM’s success

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Monkeypox rashes developing on a person's arms and hands.

New Monkeypox Nurse Triage Protocols Are Now Available

Cases of monkeypox have risen considerably over the last few weeks, prompting the Department of Health and Human Services (HHS) to declare it a public health emergency. In response, new monkeypox nurse triage protocols are now available from triage protocol authors, Dr. Schmitt and Dr. Thompson, to evaluate virus symptoms for patient callers. Read on to learn about this update, and how you can incorporate these protocols into your own telehealth and telephone nurse triage to help concerned patients. What Is Monkeypox? According to the

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Outdoor headshots of Charu Raheja and Ravi Raheja.

TriageLogic’s CEO and CTO Join Florida Leadership Organizations

TriageLogic is excited to announce that its CEO, Dr. Charu Raheja, and its CTO, Dr. Ravi Raheja, have both been accepted into leadership programs for the state of Florida. Read on to learn more about each organization, its purpose, and what Charu and Ravi have planned based on these opportunities. Charu Raheja to Participate in Cornerstone The Cornerstone Class is part of Leadership Florida, an organization that aims to “continually discover and convene committed individuals, enhancing and recharging their leadership skills by introducing them to

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A triage nurse uses myTriageChecklist on her desktop computer to evaluate a patient caller's symptoms.

What Is The Best Nurse Triage Software That Includes Free Training for Nurses?

The number one priority for all telehealth and telephone triage nurses is to make sure that patient callers are directed to the appropriate levels of care in the proper windows of time. While this may initially seem difficult over the phone, triage nurse software ensures that nurses ask the right questions, document calls properly, and choose the right disposition for each caller. There is one option that nurses can use to make this process easier — namely, implementing TriageLogic’s nurse triage software, myTriageChecklist (MTC). It’s

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A triage nurse reviews secure patient data on her laptop as part of SOC 2 certification.

Press Release: TriageLogic Announces SOC 2 Type 2 Certification for Its Nurse Triage Software

SOC 2 certification represents the highest degree of excellence in data systems and operations control. Certification comes in two stages: an initial audit of a company’s data safeguards and a second audit that occurs at least six months or later to verify these safeguards are operating correctly. TriageLogic, a healthcare organization that specializes in nurse triage, nurse telehealth, and remote patient monitoring (RPM), is proud to be working on the completion of its SOC 2 certification.  The Purpose SOC 2 isn’t simply a nice-to-have feature

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