Using Data Analytics to Improve Value-Based Care
As practices and organizations move to value-based care, medical call centers can play a crucial role in improving the patient experience and the quality of care while containing costs. An effective way to start finding a solution is to evaluate data from nurse triage call centers on patient concerns, caller demographics, nurse triage disposition and effectiveness, and other measures to improve the call center and the patient experience. Value-based programs focus on the quality of the care given, rather than fee-for-service. Ensuring that patients receive
Incorporating Telehealth Nurses in Your Telemedicine Services
By Dr. Charu Raheja, Ph.D. Hospitals, specialty clinics, and other healthcare organizations are expanding telemedicine to provide quality services and generate revenue. There are many telemedicine options available for each organization’s unique needs and it is important to be aware of the factors that providers must consider to make telemedicine services successful for the patients and the organization. Telemedicine Adoption [1] According to the 2017 Foley Telemedicine and Digital Health Survey of more than 100 senior hospital executives, more than three-quarters of those surveyed are either
Why Patients Love TriageLogic’s After-Hours Telephone Triage Service – A Case Study
Why Patients Love TriageLogic’s After-Hours Telephone Triage Service Hospitals and physicians trust TriageLogic to be there for their patients’ health concerns. TriageLogic’s telephone nurse triage service Nurse Triage On Call includes trained nurses that are available after-hours to discuss symptoms and solutions. We like to highlight stories when TriageLogic nurses take the initiative to help their patient beyond the standard protocols. CASE STUDY: Meet the Caller and the Nurse On a Wednesday evening, Joel* called his after-hours nurse line and reached TriageLogic nurse Beth. Joel is 39 years
How Secure is Your Patient Data?
How Secure is Your Patient Data? As more technology gets implemented to improve healthcare data security has become an increasingly important aspect to consider. Providers need to know that their patient’s information is secure and that the systems and products that they are using are not leaving them vulnerable. At TriageLogic, we take several steps to protect patient data and ensure that our products are properly secure and managed in accordance with HIPAA standards. “Customers want to know that a vendor has the proper administrative,
Dr. Charu Raheja to be a Keynote Speaker at Biannual HAFA Conference for Healthcare Advisors
Dr. Charu Raheja to be a Keynote Speaker at Biannual HAFA Conference for Healthcare Advisors Jacksonville, FL March 5, 2018. Continuwell announces CEO, Dr. Charu Raheja, Ph.D., to be a keynote speaker at the biannual Health Agents for America (HAFA) conference in New Orleans March 8th and 9th. Dr. Raheja will present a roadmap to help agents assess client needs and easy-to-implement technological solutions that can serve those needs and add value to companies. Members who attend Dr. Raheja’s talk will receive continuing education
Why Telephone Triage Nurses are a Perfect Complement to Telemedicine
Why Telephone Triage Nurses are a Perfect Complement to Telemedicine Telemedicine has been a medical buzzword for several years, and the variety and depth of services provided have grown dramatically during this time. There is little argument that telemedicine is a great way to supplement traditional medical practices. The advantages are clear: more convenient care for patients, more doctor availability, and less driving time and waiting-room time. But like any other new evolving field, there is still a learning curve and a need for developing
Increased Call Volume Due to 2018 Influenza Season
Increased Call Volume Due to 2018 Influenza Season There is no denying it, we are in the middle of Flu Season. Is your practice experiencing an influx of patient calls? TriageLogic nurses have seen a 28% increase in call volume from December to January. Many of these patients are suffering from flu-like symptoms and reaching out to their providers for care advice. We are just entering week 13 of this year’s flu season. The average duration has been 16 weeks over the last five seasons.
Using Telephone Nurse Triage to Evaluate Patients for Possible Heart Attacks
Using Telephone Nurse Triage to Evaluate Patients for Possible Heart Attacks Heart disease is the number one cause of death for women, yet many patients do not realize that they may have heart attack symptoms. These symptoms can often be subtle or imitate other ailments, such as influenza, nausea, or back pain. Therefore, telephone triage nurses must know the warning signs to help their patients get the correct care. Using quality triage software, nurses are able to efficiently evaluate patients for possible heart attacks which
Winter Desk Exercises: Staying Active and Healthy at Work This Winter
Winter Desk Exercises Staying Active and Healthy at Work This Winter Winter is the busy season for telephone triage nurses. Call volume increases mean more time at their desk on the phone with patients. With the weather outside being less than ideal, it can be hard to be motivated to exercise. However, doing these quick winter desk exercises while working can improve health and keep energy levels up on a night of never-ending calls. Wrist & Ankle Rolls Wrist & ankle rolls can help those
Care News Winter – Spring 2018
Care News Winter-Spring 2018 is Here! Care News is TriageLogic’s semi-annual publication highlighting articles on triage software, best practices in nurse triage, new trends in healthcare, and recent developments in telemedicine. In this issue, Drs. Charu and Ravi Raheja discuss how TriageLogic continues to innovate triage software and services to provide your patients with easy access to quality care. TriageLogic is always working to serve our doctors and their patients with the best quality nurse triage service and tools to manage patient calls and keep
Providing the Best Telephone Triage Software, Service, and Patient Access to Care
Providing the Best Telephone Triage Software, Service, and Patient Access to Care 2018 is here! And in this time of looking forward to the new year, I’d like to revisit why we started TriageLogic, how we defined our purpose to lead the field of nurse triage and remote access to health, and how we continue fulfilling our promise by innovating and leading in quality and affordable solutions. Our Past When I had moved into private practice back in 2001, I realized that triage services had
Employee Spotlight – Chrissie Pattison Continuwell Sales Manager
Employee Spotlight – Chrissie Pattison Continuwell Sales Manager In this edition of our Employee Spotlight, we are introducing Chrissie Pattison, the Continuwell sales manager. Chrissie met TriageLogic’s founders Charu and Ravi Raheja at a mutual friend’s birthday party. They struck up a conversation that led to what they did at TriageLogic. Chrissie was instantly interested since she had been married to a physician and understood how taking calls affected doctors’ lives. This was happening while TriageLogic’s latest product, Continuwell, was being developed. Chrissie