Young female doctor wearing a white lab coat and stethoscope sits at her office desk and smiles while checking her smartphone.

Secure Texting Without an App Expedites Patient Care in Nurse Triage

For those practices looking for ways to improve their nurse-doctor communications, having a secure texting feature can be an invaluable — and often lifesaving — resource. However, the constant download of new apps can make it difficult to manage that communication with multiple doctors. TriageLogic has developed a process for a nurse to securely chat with a doctor without the need to download an app or additional software, saving time and ensuring all doctors can view their messages. According to Becker’s Hospital Review, last year’s

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A registered nurse with a headset is standing and smiling in her office while performing telephone nurse triage.

Who Can Perform Telephone Triage

Telephone triage is one of the most effective ways to get patients to the right kind of care in the appropriate amount of time. But who has the ability to perform this service, and what requirements do they need in order to be effective? Consider the following factors before implementing your own solution. Registered Nurses All telephone triage should be performed by registered nurses. While it’s true that triage support may start with operators who ask patients an initial set of questions, it’s ultimately RNs

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Patient liability concept: the gloved hands of medical professionals form a heart shape around a beam scale.

Decrease Patient Liability Using Nurse Triage Software

Patient phone calls, and questions about whether or not their symptoms require an office or emergency visit, are part of every busy medical practice. However, how do you train your nurses to ensure that they give the appropriate care advice every time, while documenting caller information, symptoms, and dispositions? If your team wants to decrease patient liability on these calls, implement software with medical protocols that document all of this information. Specifically, Schmitt-Thompson protocols ensure each patient caller is directed to the appropriate level of

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A doctor wearing a white coat and stethoscope sits at their desk and uses a tablet to review patient triage information from their hospital's CRM.

Adding Nurse Telehealth Protocols to your CRM

Customer relationship management (CRM) tools are often used by marketing and sales teams to grow new business. Healthcare organizations can benefit from them too, and have been using them increasingly for patient engagement. These systems can be used to send targeted outreach to educate and empower your patients on how to manage their own health, and to guide them along personalized plans for care. Salesforce is one such system and it focuses on the healthcare space. These CRM systems do not usually have clinical decision

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A nurse answers a patient call from a desk inside a hospital.

Case Study: Hospital System Partners with TriageLogic for Customized Triage Software and Call Center Support

Since the beginning of the pandemic and the push for social distancing, telehealth triage and outsourced nurse call centers have become invaluable components for evaluating callers’ symptoms and guiding them to the appropriate levels of care. It is important that your triage nurses have software with standardized, guided protocols to ensure patient safety and allow for continuity of care. Having software that can customize to the needs of different practices can also help ensure that their patients and doctors feel comfortable with outsourced nurses. With

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A doctor wearing hospital scrubs and a stethoscope forms a heart shape with their gloved hands over their heart.

Self-Care Tips for Physicians, Telehealth Triage Nurses, and Office Managers

Due to the long hours they work and the number of patients they see, it can be easy for physicians, nurses, and office managers to neglect their own wellness. That’s even before tacking on the increased volume in COVID-related calls that many health systems are experiencing, and the mental health concerns often seen during the winter months. All of these factors reinforce how necessary it is for workers to have a means of alleviating the physical and mental stresses they experience on any given day.

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Heat map of COVID case counts reported by nurse triage for a Jacksonville hospital system.

The Best Analytics to Benefit Your Nurse Telehealth Triage

The primary purpose for all of your telehealth triage nurses is to get their patient callers to the appropriate levels of care. To do so effectively, your team needs to understand as much as possible about your patients: what their typical needs are, what times they’re more likely to call, and how to schedule your nurses to meet that volume. That’s why TriageLogic offers integrated analytics with our MyTriageChecklist software. Here’s how this system can benefit your practice. Most Used Protocols and Dispositions Telehealth nurses

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A patient calls a triage line while hunched over on their couch and crying.

How Telehealth Triage Nurses Can Address Mental Health Calls During Winter

Much like the holidays that precede them, the winter months usually see an uptick in reported mental illness. These include seasonal affective disorder (SAD), depression, and suicide, and are reflected in the types of patient calls received through nurse triage. Because these mental health cases demonstrate similar symptoms, it’s important that your telehealth triage nurses have the tools to properly address each. SAD Although cases of seasonal effective disorder are known to happen in warmer months, most tend to manifest and peak during winter. Symptoms

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Concerned caller wears a scarf and sits at a desk checking a thermometer while waiting for triage support.

Telehealth Triage Calls Are Taking Longer. Here’s Why, and How to Solve It.

The uptick in patient calls that telehealth nurses first witnessed before the holidays is not letting up, and the reason seems clear: the Omicron variant of COVID-19 has become a concern for a lot of people. Our team has noticed that these calls aren’t simply increasing in volume, they’re also increasing in duration. Callers’ fears often require reassurance before nurses can even begin triaging their symptoms. This creates a problem if patients with more immediate, potentially life-threatening conditions have their care delayed because they cannot

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Remote Nurse Triage

Care News – Winter 2021/2022

Welcome to Care News! In this issue, we discuss the importance of physical safeguards within healthcare’s cybersecurity; how telehealth triage nurses can avoid liability on patient calls; new triage protocols from Dr. David Thompson for hospice care; TriageLogic’s ranking on last year’s Inc. 5000 Fastest-Growing Private Companies list; and much more! Care News – Winter 2021/2022 Update – Dr. Charu Raheja Letter From the CEO: Telehealth Changes Needed in 2022 Charu Raheja, Ph.D., TriageLogic CEO As we welcome the new year and take stock of 2021,

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Bubble chart of patient caller symptoms, primarily for COVID.

Telehealth Triage Nurses See COVID Call Surges Comparable to 2020

Patient calls regarding COVID-19 have reached or exceeded what triage nurses experienced at the very beginning of the pandemic. This is due to the prevalence of the Omicron variant which overtook Delta before the holidays, and has since escalated anxiety and fear due to its high transmissibility even among the vaccinated. Hospital systems are already stressed in many states, says NPR, “where the number of people … with COVID-19 have exceeded or are nearing previous highs.” This underscores just how important dedicated telehealth triage nurses

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Headshot of Ravi Raheja

Letter From the CTO: The Latest Nurse Triage Tech Integrates Healthcare Data and Enhances Its Security

2021 was an exciting year to say the least, and I’m not referring to the pandemic. The healthcare industry problems that we learned from in 2020 led us to ramp up our investment in technology for integrating healthcare services and enhancing the security of patient data. Here are just a few of the improvements our organization has been able to accomplish to help our hospitals, providers, and business clients: SOC 2 Type 2 Certification SOC 2 is meant as an audit of how we handle

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