ASO concept: a laptop is positioned between a phone headset and a stethoscope, symbolizing how AI software can help Answering Service Operators relay accurate messages to providers.

Medical Answering Service Case Study: Improve Medical Messages with Artificial Intelligence

In the United States, about 100 million messages are relayed to doctors and nurses every month. About one in six calls have a symptom that needs to be evaluated urgently. However, those urgent symptoms aren’t always conveyed accurately to providers. This is because nonclinical operators usually take messages from patients and send them to doctors and nurses. Neither operators nor patients are trained medical professionals, which can lead to inadequate messages, thus putting those patients at risk. That’s why TriageLogic developed MedMessage Assist, a powerful

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A tired nurse wearing scrubs and a facemask looks downward.

Are You Experiencing a Nursing Shortage? TriageLogic Can Help

A nursing shortage was already looming before the pandemic. Since then, it’s only gotten worse. Many nurses are ready for a break from the bedside and would rather have options that are more flexible or remote. Ninety-two percent of surveyed U.S. nurse leaders expect this shortage to intensify, and predict that little time is available to avoid it. Let’s discuss what has led to this point, and how nurse triage can be one solution. Why Are Nurses Leaving? Nurses are leaving their roles for many

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A nurse attaches an RPM device to a patient's wrist.

Solutions Your Practice Can Use If It’s Experiencing Challenges With RPM

Remote patient monitoring (RPM) has already demonstrated its ability to improve patient care and generate revenue. Its home-based, wearable devices have been particularly useful for the long-term treatment of chronically ill patients. Yet there are many practices that have been slow to adopt this service, begging the question: why the wait? Read on to learn more about the potential challenges with RPM that they’ve encountered, and the solutions you can incorporate to make your RPM program successful. Challenge #1: Evaluating an RPM Vendor RPM’s success

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Monkeypox rashes developing on a person's arms and hands.

New Monkeypox Nurse Triage Protocols Are Now Available

Cases of monkeypox have risen considerably over the last few weeks, prompting the Department of Health and Human Services (HHS) to declare it a public health emergency. In response, new monkeypox nurse triage protocols are now available from triage protocol authors, Dr. Schmitt and Dr. Thompson, to evaluate virus symptoms for patient callers. Read on to learn about this update, and how you can incorporate these protocols into your own telehealth and telephone nurse triage to help concerned patients. What Is Monkeypox? According to the

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Outdoor headshots of Charu Raheja and Ravi Raheja.

TriageLogic’s CEO and CTO Join Florida Leadership Organizations

TriageLogic is excited to announce that its CEO, Dr. Charu Raheja, and its CTO, Dr. Ravi Raheja, have both been accepted into leadership programs for the state of Florida. Read on to learn more about each organization, its purpose, and what Charu and Ravi have planned based on these opportunities. Charu Raheja to Participate in Cornerstone The Cornerstone Class is part of Leadership Florida, an organization that aims to “continually discover and convene committed individuals, enhancing and recharging their leadership skills by introducing them to

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A triage nurse uses myTriageChecklist on her desktop computer to evaluate a patient caller's symptoms.

What Is The Best Nurse Triage Software That Includes Free Training for Nurses?

The number one priority for all telehealth and telephone triage nurses is to make sure that patient callers are directed to the appropriate levels of care in the proper windows of time. While this may initially seem difficult over the phone, triage nurse software ensures that nurses ask the right questions, document calls properly, and choose the right disposition for each caller. There is one option that nurses can use to make this process easier — namely, implementing TriageLogic’s nurse triage software, myTriageChecklist (MTC). It’s

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A triage nurse reviews secure patient data on her laptop as part of SOC 2 certification.

Press Release: TriageLogic Announces SOC 2 Type 2 Certification for Its Nurse Triage Software

SOC 2 certification represents the highest degree of excellence in data systems and operations control. Certification comes in two stages: an initial audit of a company’s data safeguards and a second audit that occurs at least six months or later to verify these safeguards are operating correctly. TriageLogic, a healthcare organization that specializes in nurse triage, nurse telehealth, and remote patient monitoring (RPM), is proud to be working on the completion of its SOC 2 certification.  The Purpose SOC 2 isn’t simply a nice-to-have feature

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Triage nurses provide coverage in a call center for high patient call volume.

5 Ways to Ensure Optimal Nurse Triage Coverage for Any Patient Call Volume

Does your team have difficulty maintaining the appropriate nurse triage coverage due to unpredictable patient call volume? This is especially true when calls come in waves, or right after doctors’ offices have closed. While many of the reasons for these calls may be non-urgent — a prescription refill request, for instance — nurses should never assume that they are until they have the opportunity to review all patient symptoms thoroughly. How can they do this and still handle all calls in the appropriate windows of

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Remote Nurse Triage

Care News – Summer 2022

Welcome to Care News! In this issue, we highlight TriageLogic’s latest secure texting tool; Charu Raheja’s recent status as an honoree for the Jacksonville Business Journal’s “Women of influence 2022”;  the continued benefits of remote patient monitoring (RPM) programs; self-care tips for healthcare professionals; and much more! TL Care Newsletter Letter From Our CEO: The Best New Technology for Improving Your Nurse Triage Performance Charu Raheja, Ph.D., TriageLogic CEO Rates of nurse burnout and turnover are both high, and the healthcare industry remains overstressed. In

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Headshot of TriageLogic's CEO, Charu Raheja.

Letter From Our CEO: The Best New Technology for Improving Your Nurse Triage Performance

In spite of overcoming what has arguably been the worst of the COVID-19 pandemic, the healthcare industry is still overstressed. Nurse availability is of particular concern, as many nurses are seeing delays in becoming licensed. Burnout and turnover also remain high in the healthcare industry. TriageLogic has developed technological tools that can ease these burdens and help improve nurse triage performance. In this edition, we outline some of our latest technology solutions that improve accuracy, allow for better communication, and streamline training.  Answering Service AI

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Headshot of Ravi Raheja

Letter From Our CTO: Telehealth Transformation Requires Patient Data Protection

In recent years, we’ve seen an increased demand for transformative care like remote patient monitoring (RPM) and telehealth nurse triage. Conversely, we’ve also seen an increase in data hijacking, ransomware, and other digital threats to our industry that have forced organizations to increase their investment in technology to protect patient data. As a service provider, we believe that it is our job to establish the proper infrastructure for patient data protection for the calls that we manage. Here are some of our latest measures to

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A hand holds a yellow ribbon against sunlight, in recognition and support of those living with mental illness.

Case Study: How Do Triage Nurses Help Suicidal Patients?

Depression and suicide have been on the rise, up 33% from 1999 to 2017. One way to prevent suicide is by implementing a strong telephone nurse triage. We’ve seen firsthand how it can benefit patient callers considering self-harm by establishing a rapport and getting them timely medical assistance. We’ve even had instances where our own nurses have been thanked by suicide callers for being there to talk with them. Consider the following case study. Caller Goes From Considering Self-Harm to Thanking Nurse One of our

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