Headshot of TriageLogic's CEO, Charu Raheja.

TriageLogic’s Dr. Charu Raheja Featured in Florida 500

TriageLogic is excited to announce that its CEO, Dr. Charu Raheja, has been selected by the Florida 500 as one of the most influential executives in the state. As noted on its website, the purpose behind the Florida 500 is to provide recognition for business leaders through an “immense, year-long research initiative by the editors of Florida Trend.” Read on to learn more about this selection process, Charu’s efforts in the community, and her outlook on the evolution of patient care. Florida 500 Selection Process

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A sick patient blows their nose while talking on speaker phone with a triage nurse.

Better Ways for Your Practice to Manage Patient Phone Calls This Winter

It’s no secret that when temperatures drop, medical offices experience a surge in patient phone calls — particularly when it comes to the flu, COVID, and respiratory syncytial virus (RSV). Is your practice prepared to take on more patient requests during the winter months? Today, we’re sharing our solutions to help manage patient phone calls. Front Desk Message Intake When a patient calls a medical practice, their first point of contact is usually with a front desk receptionist. Receptionists play a critical role in patient

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A stethoscope wraps around a piggy bank to represent lower healthcare costs.

Technology Solutions to Lower Healthcare Costs for Insurance Companies

As we know, healthcare costs take a huge toll on the American health system. As reported by CMS, U.S. healthcare spending grew 2.7 percent in 2021, reaching $4.3 trillion or $12,914 per person. Providers aren’t the only professionals in the healthcare industry who can control healthcare costs. Health plans like yours can optimize their spending by adding services that decrease the use of more expensive, emergency use (ER) services. Read on to learn how health plan or insurance companies can lower their healthcare costs and

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Nonclinical operators in a call center use MedMessage Assist on their computers to lower malpractice liability.

Press Release: TriageLogic Announces MedMessage Assist Tool That Protects Doctors’ Offices From Malpractice Liability

When medical providers miss patient phone calls, does that make them liable for poor health outcomes? That’s the argument being made against one Wisconsin doctor facing malpractice complaints after neglecting to respond in a timely manner to their patient, who later died. On the other hand, better medical message intake by front desk receptionists can improve patients’ access to care, ensure timely callbacks from doctors, and reduce medical liability. TriageLogic, a leader in telehealth technology, has released a new tool called MedMessage Assist (MMA), which

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A child rolls over in bed after having urinated on white sheets.

Guidance for Triage Nurses About Bed-Wetting Concerns: Navigating Conversations on Nocturnal Enuresis

Bed-wetting, also known as nocturnal enuresis, is a frequent point of discussion in pediatric triage. Triage nurses tend to receive calls that involve caregivers looking for advice and a better understanding about underlying causes. Read below for tips designed to arm triage nurses in these interactions. Your nurses can use them to speak confidently with caregivers, provide preliminary guidance, and reassure them about bed-wetting concerns. Please note: These nurse triage tips are not meant for diagnosis. Please seek case-specific treatment from a child’s pediatrician. Tip

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A triage nurse smiles while at her workstation giving care advice for patients over the phone.

Schmitt-Thompson and TriageLogic Share Commitment to Up-to-Date Care Advice for Patients

Health care is constantly evolving. We’re not simply talking about new discoveries and medical procedures; we’re also referring to providing better care advice for patients who are trying to understand their symptoms. That’s why it’s critical that organizations like Schmitt-Thompson and TriageLogic continually update their information and upgrade their services. When providers have access to evidence-based solutions, they can better educate patients, improve engagement, and get them timely medical care that meets their needs. Below are some examples from this process. Schmitt-Thompson Updates Protocols and

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A patient waves to their provider through the screen of their laptop computer during a telehealth visit as part of remote health care.

Revolutionizing Patient Access With Remote Health Care

In the world of medical care, accessibility is paramount. Traditional healthcare models may limit access due to geography, patient finances, or a lack of qualified medical professionals. Remote health care is the solution to bridge these gaps. Today, we explore how it has ushered in a new era of patient access, focusing on nurse triage, remote patient monitoring, and real-time symptom analysis for medical message intake. Nurse Triage Services: Guiding Patients in Need Patients may hesitate to seek medical care when they don’t think their

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Childhood obesity concept: a young boy grips a glass filled with juice while sitting at a table and staring out the window.

Childhood Obesity and Prevention Tips for Pediatricians: A Discussion With Ravi Raheja, M.D.

Childhood obesity isn’t just a problem in the United States. It’s a global health concern that has seen a dramatic surge over the past few decades. Not only does it present immediate health challenges for affected children, it also lays the groundwork for a myriad of health complications that can arise later in people as adults. TriageLogic’s Ravi Raheja, M.D. sat down to discuss the multifaceted consequences of this epidemic, and what tips pediatricians can use to encourage prevention. Consequences of Childhood Obesity Interviewer: What

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Two nonclinical operators man the front desk at a medical practice and perform medical message intake.

This Healthcare Tool Can Empower Staff with Medical Message Intake

The healthcare industry continues to suffer a labor shortage that could have considerable long-term effects, with some estimates showing the United States could have a deficit of 124,000 physicians in the next decade. But finding enough doctors and nurses isn’t the only concern. Practices are also experiencing difficulty maintaining nonclinical staff for their medical message intake. These positions — either at the front desks of practices or in medical call centers — are going unfulfilled due to the demanding nature of their roles. The good

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Symptom screening tools concept: a medical provider sitting at a desk uses a pen to checkmark boxes hanging in the air.

Symptom Screening Tools Vs. Nurse Triage

When patients call their doctor’s offices, the first people to greet them are usually front desk receptionists at those practices, or nonclinical phone operators in call centers. Neither are certified medical professionals, which means that they aren’t trained to give patients feedback about diagnoses or treatment. Some practices have implemented symptom screening tools to have nonclinical operators give patients initial health reviews before speaking with triage nurses or doctors. However, similar to self-diagnostic tools and WebMD, these symptom checkers can cause problems for providers. Liability

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Two nurses review triage protocols on a desktop computer.

More Than Just Protocols: Critical Thinking in Nurse Triage Is Essential

While Schmitt-Thompson triage protocols are highly effective for evaluating patients’ symptoms, critical thinking in nurse triage is a vital skill providers must use when determining the appropriate dispositions for care. That’s the takeover from a recent newsletter released by Schmitt-Thompson, which you can read in full here. Below, we review several ways that nurses can practice critical thinking skills. Using Protocols as a Guideline Schmitt-Thompson protocols establish a guideline of yes/no questions that nurses follow when evaluating the severity of each patient’s symptoms. This keeps

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A sick student leans their chin against their notebook while writing and cradling a mug.

Back to School: What’s the Difference Between COVID-19, Flu, and Colds? Using Schmitt-Thompson Protocols to Evaluate Student Symptoms

As students return to the classroom, it’s common for a certain percentage to contract and spread diseases. Students recognize this fact, and — up until COVID-19 — probably gave it little thought. Now, three years into the pandemic, more parents and students are concerned about knowing the difference between COVID-19, flu, and colds. We’ve discussed before how Schmitt-Thompson protocols are valuable to college campus health clinics in addressing behavioral health. The same applies here. Read on to learn how these nurse triage protocols can help

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