TriageLogic’s Dr. Ravi Raheja Talks Nurse Triage With Jacksonville Buzz
Dr. Ravi Raheja, CTO and Medical Director at TriageLogic, had the pleasure of sitting down with Adrienne Houghton with Jacksonville Buzz to discuss the nature of nurse triage, its influence on telehealth, and what he sees for the future of healthcare technology. You can watch the full interview below, or read on to learn more about some of the particulars. The History of TriageLogic When asked about the founding of TriageLogic, Dr. Raheja cites his wife, Charu, as the one who developed the concept: taking
How Triage Nurses Should Respond to Frustrated and Angry Patient Callers
The holidays certainly don’t have a shortage of healthcare needs. Many of those will be communicated by way of frustrated or angry patient callers for your nursing staff. Here are the steps your organization can take in order to manage those calls and ensure that patients still see the appropriate providers in the appropriate windows of time. Calls From Angry Patients When any patient loses their cool and becomes abusive to a telephone or telehealth triage nurse, it’s the nurse’s obligation to make the caller
How to Maintain Healthy Habits During the Holidays
While the holidays are often the time of year for joy and family gatherings, they’re also when healthy decisions tend to go on vacation. This can be the result of stress, travel plans, busy end-of-the-year work schedules, juggling kids, consuming more alcohol at parties, coping with seasonal affective disorder or depression, as well as a host of other potential factors. That’s why we’ve compiled a quick checklist of healthy habits during the holidays to keep in mind, and suggestions for how to maintain them. (Brief)
Cold vs. Flu, or RSV? How Telehealth Nurses Can Use Triage Protocols to Address All Three
Since COVID-19 restrictions have been eased, this fall is already experiencing a surprising surge of respiratory syncytial virus (RSV) in conjunction with flu and the common cold. Telehealth nurses have experienced a roughly 20% increase in patient call volumes and winter hasn’t even started. While RSV symptoms are typically cold-like in appearance, the virus can be detrimental to infants, older adults, and those with medical conditions that put them at higher risk for serious, life-threatening complications. Symptoms for all three of these ailments can be
What Should You Look for in Nurse Triage Software?
Telephone nurse triage is a valuable means for healthcare organizations and medical call centers to evaluate patient caller symptoms and direct them to the appropriate care. Making sure that your triage is as accurate and standardized as possible often depends on the software available to your nurses. That’s why we’ve developed a checklist of the main features we think are the most important to look for when you’re evaluating nurse triage software. 1. Nurse Triage Protocols The ideal nurse triage software will include Schmitt-Thompson protocols.
From Basement Faxes to Remote Nurse Triage: The Story of TriageLogic
TriageLogic was initially conceived for two reasons: to overcome many of the technological challenges to telephone nurse triage, and to allow triage nurses greater flexibility and support in their roles. But we’re not simply a company that provides nurse staffing solutions. We’re a healthcare partner that provides technology-enabled services, licensed software, and expertise in all areas of telephone (and now telehealth) medicine. Here’s how we’ve evolved, and where we see ourselves moving forward. Our Beginnings TriageLogic was founded by our CEO, Dr. Charu Raheja, and
Case Study: How a Hospital System Standardized Care With Nurse Triage Software
As a hospital network grows, it can be difficult to standardize health care. This is especially true when it comes to nurse triage, where patient callers are evaluated on their symptoms and instructed on the types of care they should seek, either from their PCP, the ER, or at home. Standardizing nurse triage doesn’t simply come down to assessing who’s answering your patient phone calls — it’s also about the system they use to evaluate patient symptoms. This was the impetus for one health system