Headshot of a nonclinical operator providing medical answering services for patients from her computer.

How the Right Medical Answering Services Can Help Your Practice Reduce Wait Times

Healthcare providers like yours depend on efficient medical answering services. But have you seen instances where your nonclinical operators find it difficult to manage high call volumes, or to document all patient needs accurately for your nurses to triage? Incomplete symptom data and excessive wait times for nurse callbacks can affect patient trust, quality of care, and health outcomes. When not addressed, these issues can lead to patient churn, lost revenue, and practice liability. Let’s explore issues that could be affecting your nonclinical operators, and

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Chronic disease management example: a patient checks their blood sugar levels using an RPM sensor on their arm.

The Benefits of Remote Patient Monitoring in Chronic Disease Management

Traditionally, chronic disease management involves scheduled patient visits and in-person checkups. Yet complications can often develop unnoticed in-between these appointments that can affect patient well-being and health care. Remote patient monitoring (RPM) is a powerful tool that your practice can use to solve this problem, especially when coupled with your call center. It allows for the continuous monitoring of patient vitals using wearable devices, and gives your nurses the ability to contact those patients and your providers when they see that symptoms are about to

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A nurse uses cloud-based triage software at her workstation.

How Cloud Technology Affects Triage Software: 4 Key Benefits

Part of delivering more efficient care starts by guiding patients to the appropriate providers. Triage nurses are often your best resource for doing this, especially when they’re equipped with powerful software. It’s also worth noting how cloud technology affects triage software in terms of its functionality, accessibility, and scalability, and why these elements are so critical in modern healthcare. Here are the four key benefits to adopting a cloud-based triage system. https://youtu.be/nTOakkgmnKs 1. Real-Time Updates and Seamless Integration Traditional triage systems that are often hosted

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A nurse uses triage software on her desktop computer.

The Role of Nurse Triage in Modern Healthcare

The practice of nurse triage has been around for a while, but what does it mean for patient engagement in our current time? Thanks to advancements in telehealth, nurse triage in modern healthcare means a digital system of RNs who can help your patients whenever they have a need or question about their health.  Let’s explore how nurse triage can benefit any medical practice, as well as your best option for this service. https://youtu.be/SlTjIxQ_4Fk Symptom Severity and Expedited Care One of the primary reasons to

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A nonclinical operator smiles while holding the microphone on her headset and helping a patient over the phone.

Reduce EHR Errors: TriageLogic’s MedMessage Assist™ Ensures 99% Accuracy on Patient Calls

Is your staff overwhelmed by having to constantly fix EHR errors? Electronic health records were originally meant to avoid mistakes in patient documentation, but studies indicate that they are far from foolproof. TechTarget highlights how “researchers found that one in five patients found an error in their medical records.” They also note how EHR design could be partly to blame, as separate data indicated that “about a third of the errors the technology [was] supposed to detect.” When not identified, these errors have the potential

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A nurse reviews a folder of information with a doctor.

Maximize Your Practice ROI With TriageLogic’s Triage Software

Is your medical practice actively looking for tools that can streamline your operations, improve patient care, and deliver a significant return on investment? Our flagship triage software, myTriageChecklist (MTC), is an ideal solution that achieves all three. By leveraging advanced technology, MTC helps healthcare providers like you build on established workflows, reduce unnecessary costs, and substantially improve patient engagement over the phone.  Here are six key reasons why our nurse triage software can maximize ROI for your practice. https://youtu.be/gRS-L7X0XMA 1. Improved Patient Workflows When patients

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A triage nurse talks with a patient over her headset.

Why TriageLogic Offers the Best Nurse Triage Service for Your Practice

Do you find it difficult to manage patient call volume with your current level of staff? Practices that experience this often turn to outsourced nurse triage for assistance. Among the ones currently on the market, TriageLogic’s Nurse Triage On Call (NTOC) stands out as the best nurse triage service for medical practices. Here’s how it can benefit your operations and care. https://youtu.be/n6j-OxpKoxE Comprehensive 24/7 Coverage One of the most significant advantages of TriageLogic’s Nurse Triage On Call is its availability. Because illness doesn’t follow normal

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A member of a healthcare team reviews notes from MedMessage Assist on her computer monitor.

Collaboration With Healthcare Teams Starts With Medical Answering Services

Healthcare teams must be able to collaborate well if they want to provide high-quality care. This extends beyond doctors and nurses in a clinical setting — it’s also about administrative staff, medical answering services, and triage teams that handle initial patient calls. These first points of contact are pivotal in determining what types of care patients should seek. Of these, medical answering services tend to be the weakest link when it comes to relaying comprehensive patient requests. That’s why TriageLogic developed MedMessage Assist™, a platform

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Three healthcare providers sit around a laptop reviewing options for continuous education for remote patient monitoring.

The Importance of Continuous Education for Remote Patient Monitoring

Thanks to remote patient monitoring (RPM), clinicians can monitor patients’ health data in real time, no matter where they’re located. This technology offers numerous benefits, from the early detection of health issues, to reduced hospital admissions and enhanced care. However, if your practice wants to truly experience all that this technology has to offer, your staff members need to receive periodic training. Here are the main reasons why continuous education for remote patient monitoring is so important, and what options are available if this becomes

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A medical team is implementing nurse triage software and reviewing it on a laptop in their practice.

10 Best Practices for Implementing Triage Software at Your Practice

Implementing triage software is critical if you want to give your patients the best means of understanding the severity of their symptoms outside of your office. If you choose TriageLogic’s flagship software, myTriageChecklist, your nurses will have access to the latest triage protocols, and have the ability to share all of their patient interactions directly with you and your care team.  Here are the best practices we recommend for getting the most out of any triage software — from selecting the right platform and educating

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A patient sitting at their desk at home talks with a triage nurse over the phone.

Effective Communication Strategies for Nurse Triage

Without the benefit of visual cues or in-person assessments, triage nurses must rely on the best communication strategies available when speaking with patient callers. When performed properly, telephone nurse triage can: Improve patient understanding and adherence to care recommendations. Alleviate patient anxiety and build trust. Lead to quicker, more accurate triage dispositions. Enhance patient satisfaction and retention. In this article, we explore the most effective strategies that your nurses can use, including our 10-step process for handling every triage call. Key Communication Strategies for Nurse

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A nurse reviews a patient request sent from her practice's medical answering services.

How Technology Is Shaping the Future of Medical Answering Services

Are your medical answering services having a difficult time keeping up with patient requests? High call volumes, complex triage needs, compliance concerns, and limited technology can all contribute to delayed care. Thanks to advancements in artificial and augmented intelligence, the future of medical answering offers far greater accuracy and accountability. This all starts with our intuitive, self-guiding module called MedMessage Assist™ (MMA), which has demonstrated over 99% accuracy on all medical message intake requests. Let’s review what issues your nonclinical operators may be experiencing, then

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