How Triage Nurses Help Patients and Doctors with Common Health Concerns – Swimmers Ear

As temperatures heat up, we often think that patient phone calls decrease due to less cold and flu outbreaks. Yet, triage nurses are surprisingly busy during summer months helping avoid unnecessary ER visits. Many of the issues from patients can be resolved with detailed home care advise and a visit to their doctor. Triage nurses use standardized protocols from Dr. Schmitt and Dr. Thompson to evaluate symptoms to ensure appropriate care advice. This article covers a common patient complaint a triage nurse can get during

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Mental Health Month- How Can Triage Nurses Help Patients?

Triage Nurses In Mental Health May is Mental Health Month. It  was started 70 years ago by Mental Health America to raise awareness about mental health conditions and the importance of good mental health for everyone. Telephone triage nurses have a more important role than ever before. Nearly one in five U.S. adults lives with a mental illness (44.7 million in 2016), which is why many adults with mental illnesses go untreated (60% according to a report from USA Today). In March, we posted an article

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10 Signs to Outsource your Medical Call Center

Value-based care is encouraging healthcare providers to provide better care by incentivizing with pay for better outcomes and cost effectiveness verses a purely transactional model.Improving the patient experience is an extremely important component to get individuals to engage with the proper resources that will ultimately keep them healthy and decrease health care cost. Yet, many healthcare providers struggle to focus on the patient experience and customer service because of competing priorities. Value-based care; clinical, quality and safety initiatives; mergers and acquisitions; integrating employed physicians; software

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Dr. Charu Raheja Featured on Ignite Success with Snowden McFall of the Buzz Media Group

Have you ever had a medical emergency in the middle of the night and needed to talk to a doctor or a nurse but you had no idea what to do or who to call? In today’s feature of Ignite Sucess, Snowden McFall interviews Dr. Charu Raheja who  created TriageLogic to solve this problem. TriageLogic was started to help doctors and hospitals help patients when their offices were closed and to help save both unnecessary health expenses (keeping people out of the ER) as well

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The Benefits of Telephone Triage with Chronic Care Patients

Telephone triage services give modern practices a unique and powerful way to be compensated for managing patients with chronic care conditions. Currently, three in four Americans over the age of 65 have two or more chronic health conditions, such as hypertension, cancer, stroke, arthritis, and diabetes. By 2030, about one in five Americans will be older than 65. As they age and life expectancy increases, the number of individuals with chronic health conditions, and demand for health professionals to care for them, will grow. Chronic

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The Role of Telephone Triage Nurses in Delivering Value-Based Care

As the healthcare industry continues to undergo transformative change and emphasize improved quality with a lower total cost of care, health systems are making the shift from volume to value. The notion of paying for performance is the industry’s most promising strategy for controlling costs and improving outcomes. There is growing evidence that value-based care leads to better health, better care, and reduced total cost. Value-based care necessitates a network of engaged, aligned physicians who can focus not just on the patient in front of

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Using Telephone Triage to Prevent Suicide

Using Telephone Triage Services to Prevent Suicide

Telephone triage nurses play a critical role in suicide prevention. They serve as the first point of contact for callers in need of immediate assistance.  The more knowledgeable triage nurses are about treating patients with mental illnesses, the better they are prepared to intervene. According to the CDC, approximately 123 Americans die by suicide every day and the stigma associated with mental illnesses often prevents people from getting help. For every one person who dies from suicide every year, another 278 people think seriously about

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Benefits of Telephone Triage Nurse

The Benefits of a Nurse Triage Solution

Phones still remain an essential means of communication with medical practices. Physician practices have to continue to find efficient ways to incorporate it into the patient-doctor relationship and take advantage of all the other opportunities that a solution like TriageLogic offers. Physician practices that can efficiently and effectively take their patient’s calls and address their issues up front have an opportunity to create a positive experience for their patients. Telephone triage has become increasingly important as a way to improve the healthcare process and overall

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Secure Texting: Closing the Gap to Create Effective HIPAA Compliant Communication

Once a triage nurse has done an initial evaluation on a patient there are times when the protocol or circumstances require a physician to get involved. In these instances, it is critical for the nurse to get in touch with the provider on call for the practice to securely and effectively communicate the needs of the patient and requires relaying protected health information securely. Traditionally, the nurse will page the doctor back to their phone number. The physician calls back, and the nurse relays the

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The Crucial Role Triage Nurses Play In Educating Adults About Serious Medical Symptoms

The Crucial Role Triage Nurses Play In Educating Adults About Serious Medical Symptoms

When a medical emergency happens, not everyone calls 911. In a surprising study of patient surveys and disposition outcomes from telephone triage case, as many as one third of adult callers underestimated the seriousness of their symptoms. Even when adults have a sense that their symptom may be serious, there is a stigma of calling for an ambulance. Fortunately, having a triage nurse available increases the chances that a patient will seek help from a professional. Patients often will call a triage nurse when they

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Using Telephone Triage to Reduce Heart Attacks in Women

Heart disease is the number one cause of death for women, yet many patients do not realize that they may have heart attack symptoms. Women often delay seeking medical attention. Denial is a common first reaction. No one wants to think that the symptoms they are having could be a life-altering heart condition that frequently needs surgery. Telephone triage nurses must know the warning signs to help their patients get the correct care. A good triage nurse will start coming up with “working diagnoses” from the second they

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TriageLogic Recognized for Innovation by Entrepreneur 360

Triagelogic was recently named as one of the 2018 Entrepreneurs of the Year by Entrepreneur Magazine. Each year, Entrepreneur recognizes organizations from across the country that have mastered the art and science of growing a business. Entrepreneur magazine conducted a nationwide search to find the most entrepreneurial companies in the country, rating and ranking them using a proprietary algorithm that factors in their ability to expertly balance impact, innovation, growth, leadership, and value. Providing a 360-degree analysis of the top privately-held companies across a multitude of industries, TriageLogic was

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