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Is a Trip to the Emergency Room Necessary? Read Anna’s Case Study

Is a Trip to the Emergency Room Necessary? Read Anna’s Case Study Emergency room visits cost an average of $2,1681, making it an expensive option for care. For the patient, it means high co-pays, a long wait in a crowded

50 Reasons to Choose TriageLogic’s Nurse Triage On Call

50 Reasons to Choose TriageLogic’s Nurse Triage On Call Providers are often faced with the dilemma of ensuring that their patients have access to care after-hours, but do not have the time or staff to provide those services. The benefits

TriageLogic Presents at Healthcare Call Center Times Annual Conference

TriageLogic Presents at Healthcare Call Center Times Annual Conference TriageLogic presented material on hiring and managing remote call center employees to some of the largest hospitals around the country at the 29th Annual Conference of Healthcare Call Centers. Medical Director Ravi

This Triage Nurse is a Hero – See How She Saves a Patient’s Life

This Triage Nurse is a Hero- See How She Saves a Patient’s Life Some of the most important triage calls are the ones where the patient doesn’t think that their symptoms are serious. A patient should never ignore severe symptoms.

Nurse’s Toolbox: Triaging Patients with Celiac Disease

Nurse’s Toolbox: Triaging Patients with Celiac Disease May is celiac disease awareness month. In these final days of May, we wanted to dedicate this Nurse’s Toolbox to detailing what celiac is, what the symptoms are, how it is diagnosed, and

Accountable Care Organizations Can Decrease Unnecessary Patient Expenses with Nurse Triage

Accountable Care Organizations Can Decrease Unnecessary Patient Expenses with Nurse Triage Accountable Care Organizations (ACOs) are designed to encourage high-quality and less expensive treatments for patients. As a provider, you receive a reward if your patients stay out of expensive

Tips for Triage Nurses and Telehealth Professionals with Anxious Callers

Tips for Triage Nurses and Telehealth Professionals with Anxious Callers Anxiety is as individual and personalized as pain is. Any medical professional, for instance a triage nurse, will tell you, “Pain is what the patient says it is.” Anxiety is

Engaging Patients During a Nurse Triage Call and Developing Trust

Engaging Patients During a Nurse Triage Call and Developing Trust The nurse-patient relationship is one that is like no other. On any telehealth call, such as a nurse triage call, two strangers must somehow find a way to communicate and

Learning Center Course 3 Part 4: Case of a Child with an Acute Cough

Learning Center Course 3 Part 4: Case of a Child with an Acute Cough Just as with our other case studies on baby Laura, Juan, and Paula, this course focuses on how the nurse uses the 10 Critical Steps to

Tune in to Hear TriageLogic’s CEO on Monday’s First Coast Connect

Tune in to Hear TriageLogic’s CEO on Monday’s First Coast Connect Jacksonville, FL (April 27, 2017). TriageLogic CEO, Charu Raheja, PhD, will be on the local radio show First Coast Connect Monday May 1, 2017 to discuss her story, some

Continuwell® Exhibited at the World’s Largest Telehealth Event

Continuwell® Exhibited at the World’s Largest Telehealth Event JACKSONVILLE, FL. (April 25, 2017) Continuwell, a product of TriageLogic, exhibited at the American Telemedicine Association’s (ATA) Telehealth 2.0 in Orlando, April 23-25. This conference is the telehealth industry’s premier event for

A Customized Follow-up Plan to Reduce Hospital Readmissions

A Customized Follow-up Plan to Reduce Hospital Readmissions When patients gets discharged after a hospital visit, it can be difficult for them to follow or remember discharge instructions. This can lead to higher readmission rates, longer recovery times, and overall

Charting by Exception –Triage Patients Efficiently in Your Medical Call Center

Charting by Exception –Triage Patients Efficiently in Your Medical Call Center When triaging patients in your medical call center, charting by exception is the most efficient way to ensure that your triage nurses quickly reach the correct protocol. At TriageLogic,

Using Mobile Apps to Engage Patients

Using Mobile Apps to Engage Patients Telehealth and mobile applications (apps) are changing the way that healthcare is delivered. A recent Pew Research study[1] found that about 77% of Americans own a smartphone. It is estimated that smartphone users spend

Decrease Medical Liability with Effective Documentation of Patient Calls

Decrease Medical Liability with Effective Documentation of Patient Calls By Charu Raheja, PhD Many patient interactions begin with a phone call. Often, physicians and medical professionals provide medical care and instructions to patients over the phone. Unlike office visits,