Dr. Ravi Raheja discusses COVID case uptick in teens

Over the weekend, TriageLogic’s Dr. Ravi Raheja spoke with News Channel 4 about the recent uptick in teen sickness due to COVID-19, addressed parent concerns, and offered precautions that families can take to protect themselves. What factors could be at play for a rise in cases? New strains may be making it easier for the virus to spread, as we’ve seen happen in other countries. Because many businesses have started to reopen at total capacity, federal and state guidelines have been relaxed, and more of

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Press Release: TriageLogic Announces Ebook on Telehealth Trends During the COVID-19 Pandemic

JACKSONVILLE, Fla., June 7nd, 2021 – TriageLogic has released a study they conducted of their telehealth nurse system during the COVID-19 pandemic that analyzes caller data, protocols used, and general changes in patient behavior to shed light on the efficacy of remote care in the modern medical age. COVID-19 altered many patients’ perceptions of healthcare. So much of the population was afraid of contracting the virus, and this fear was exacerbated by the potential risk of exposure in a hospital setting. As a result, telehealth nurse

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RPM’s One Problem: Not Enough Nurses

Remote Patient Monitoring (RPM) can be one of the most effective programs you can implement to manage the care of your patients suffering from a chronic disease. Wearable devices track their vitals and send alerts to doctors when potential complications are recorded, serving as an advanced warning system for detecting problems weeks in advance before patients experience symptoms. Not only does this help your patients avoid unnecessary ER trips and expenses, it encourages them to work toward healthier lifestyles. Yet for all of these benefits

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Foundational Tips for Telephone Triage Nurses

Telephone nurse triage is a system that requires the work of dedicated nurses who can think on their feet in order to quickly and accurately direct callers to take the appropriate actions in any given situation. While that may sound daunting, it can become significantly easier to accomplish with basic knowledge of what to do during any caller interaction so that nurses can effectively triage patients every time they pick up the phone. Nurses should also always use standard triage protocols, such as the gold

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Difficult Calls: A Triage Nurse’s Guide to a Positive Call Experience

When people have health concerns, particularly when practices are closed, they may seek care from an emergency room (ER) because they are not sure about the severity of their own or their loved one’s symptoms. Telephone triage nurses use standardized triage protocols to evaluate symptoms over the phone and determine the appropriate level of care for the patient. Triage nurses must also have excellent listening skills so that they may collect the crucial medical information needed. In many cases, nurses can prevent an ER visit

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Triage Nurse Case Study: Protocol and Disposition for a Crying Newborn

As most people know, a nurse triage line is an important resource to help parents navigate early childhood.  Still, it is sometimes difficult for parents to understand when calling a triage nurse is necessary for the safety of their children. In this article, we detail a case study for a call during the evening shift from a concerned mother for her 6-week-old baby. Her child has been inconsolable most of the day and the mother needs to know her next step. Using the 10 Critical

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Emergency Symptoms Most Commonly Missed by Adults – A Review of Triage Nurse Calls

Triage nurses use Schmitt-Thompson protocols to determine which symptoms are serious. However, sometimes symptoms that patients don’t think are serious, such as headache or chest pains, might actually require emergency medical assistance due to their severity. By following protocols, nurses can catch early warning signs of more critical conditions and direct patients to the ER when necessary. When deciding on a course of action for any particular patient, triage nurses need to consider many elements of the caller. Each individual has their own risk factors

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How Telephone Nurse Triage Actually Works

How does telephone nurse triage actually work? This is a common question we receive when implementing a nurse triage system. In this article, we cover the entire phone triage process from when a patient calls a nurse, to when a nurse relays the information back to the doctor. There are five steps in our URAC accredited health call center process. Nurses ensure that all callers receive standardized, high-quality care by using gold standard protocols from Schmitt-Thompson. First, an individual calls their doctors office or a

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The 5 levels of Telephone Nurse Triage

When a telephone triage nurse evaluates a patient, she has to properly evaluate the severity of the symptoms presented to determine the correct disposition. TriageLogic nurses use Schmitt-Thompson protocols to guide them into asking the right questions, properly document information, and give patients an accurate disposition for the most appropriate level of care.  There are 5 levels of telephone triage dispositions: Call 911, go to an urgent care facility, be seen by a doctor the next morning, go see a doctor within 3 days, or

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Demographics of Patients with Urgent Symptoms in a Nurse Triage Center

We studied data from 230,000 telephone calls from our nurse triage call center from January-
October 2020. Nurses ensured that all callers received standardized, high-quality care by using
guided symptom-based protocols written by Doctors Schmitt and Thompson. During each call
we collected information about the patient’s demographics, the triage protocol used by the nurse,
and the patient’s disposition. Patients were also asked whether or not they were planning to go to
the emergency room (ER) prior to calling a nurse. In this article we focus on the callers that
ended up in the ER and their demographics.

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Nurse Triage Explains COVID-19 Vaccine Protocols

The COVID-19 vaccine is here, and a new virus with a new vaccine means new protocols for triage nurses. Triage nurses play an important role in times like these; many patients have questions about the vaccine and if what they are feeling after receiving it is normal. A couple of COVID-19 vaccines require two shots spread apart to be effective, though there are new vaccines which only requires one. In this article, we’ll tell you about the new triage COVID-19 vaccine Schmitt-Thompson vaccine protocols, and what kind of outcomes to expect.

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Insurance and RPM

How Insurance Reimbursements Makes Remote Patient Monitoring Profitable for Healthcare Organizations

The COVID-19 pandemic has encouraged healthcare organizations and physicians to adopt remote healthcare more readily — from telehealth visits to remote patient monitoring (RPM). The need to care for patients efficiently from their homes and to assess a potential serious health problem has ushered in the future of the industry. This improves patient outcomes and decreases morbidity and mortality. Reimbursement from commercial and government health insurers has made this shift financially possible for doctor’s offices and hospitals.  According to a new report by McKinsey &

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