Data on Nurse Telephone Triage

Data on Nurse Telephone Triage Calls: Improve Patient Care and Save Unnecessary ER visits

By Dr. Charu G. Raheja, PhD Patients today expect to be able to reach a provider any time of the day and night, including weekends. Yet, as a provider, it is difficult to justify the hours and costs involved in being available to help patients evaluate their symptoms. Triage nurses offer a great solution to ensure patients receive consistent care even when doctors are not available. Triage nurses use standardized protocols, such as Schmitt-Thompson protocols, to ensure consistent and appropriate care, and doctor’s custom- orders

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Nurse to triage nurse

Transforming a Nurse into a Triage Nurse

By Marci Lawing, RN Nursing Director We have previously written about the basic qualities required to be a good telephone triage nurse (see article). Once those qualities exist, the nurse is then ready to move on to training to become a great telephone triage nurse.  What does it take to become an effective telephone triage nurse? Training, Training and More Training There are many, many hours of training that are put in before a nurse even gets to take a “live” patient call. Academic learning:

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Care News Summer – Fall 2018

Care News Summer Fall 2018 is Here! Care News is TriageLogic’s semi-annual publication highlighting articles on triage software, best practices in nurse triage, new trends in healthcare, and recent developments in telemedicine. It is time for our semi-annual TriageLogic newsletter, Care News. In this edition, we highlight the growth we have seen so far in 2018 in our triage software and services. We have added new products and brought on new clients across the country. This newsletter introduces Sara Brackin, TriageLogic’s Implementation Manager. Sara supervises

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Learning Center

TriageLogic’s Learning Center for Triage Nurses has a New Home

TriageLogic’s Learning Center has become a vital tool for many triage nurses. This free resource provides educational material for telephone nurses and features a variety of learning material including videos, articles, research, and links to external sources. The courses provide a thorough understanding of nurse triage, triage protocols, and patient care. These resources address the criteria and skills needed to be an effective telephone triage nurse. While successful triage nurses require practical nursing experience, they will also need to know how to listen effectively, handle difficult situations,

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Healthcare Call Center

TriageLogic to Attend the Annual Conference of Healthcare Call Centers

Rose Moon, TriageLogic Clinical Education and IT Support Manager, will be representing the company in Pittsburgh at the Healthcare Call Center’s 30th annual conference June 13-15, 2018. This year’s conference focuses on “bridging from yesterday to tomorrow,” and Rose is excited to share how TriageLogic is helping to create the triage call center platforms of the future. Rose will be set up at booth #18 to talk with current and prospective clients about their clinical call center options. TriageLogic offers products that will enhance current

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Clinical Triage Call Center Platforms

TriageLogic Transforms Existing Patient Management Systems and EHRs into Clinical Triage Call Center Platforms

Letter from the Medical Director Dr. Ravi Raheja Around the same time as electronic medical records (EMRs) were starting to get popular, triage systems had started to emerge.  These triage systems worked like simple EMRs to collect and store patient data from telephone triage encounters. The unique feature of these triage systems was that they had symptom-based protocols embedded to assist the nurse in making a reproducible decision about the appropriate level of care.  These legacy systems were needed because most organizations did not have

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Triagelogic is growing

TriageLogic is Growing to Meet the Demands in Telemedicine

The Summer CEO Perspective By Dr. Charu Raheja, Ph.D. Telemedicine is improving the quality of patient care while decreasing costs. TriageLogic is constantly evolving and growing to meet the needs of providers and patients. We have developed more versatile software, such as the new myTriageChecklist Call Center Version, that allows any health call center to add Schmitt-Thompson protocols to their existing patient management system, or My 24/7 Healthcare, which health systems can use to create their own app to support a community wellbeing program.  Through

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Sara Brackin

Employee Spotlight: Sara Brackin

In this edition of our Employee Spotlight, we introduce Sara Brackin, the Implementation Manager for TriageLogic. Sara has the important role of keeping the IT team and our customers in sync. She works on a variety of projects, including managing the implementation and integration our software for new clients, helping troubleshoot and ensure timely updates of technology, as well as assisting clients with understanding all the different triage solutions available to them and finding the best option to fit their needs. Sara brings her education

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mosquito and tickborne diseases

Mosquito and Tickborne Diseases: Triage Nurses Can Educate and Evaluate Your Patients

  A recent study from the Centers for Disease Control (CDC), reports that the number of cases of disease from mosquito, tick, and flea bites has more than tripled in the USA in the past decade. More alarming in the report is that only ⅓ of people with Lyme Disease get diagnosed. If left untreated, the infection can spread to joints, the heart, and the nervous system. Thus educating your patients about mosquito and tickborne diseases is crucial for their wellbeing. Providing a reliable nurse

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physician burnout

Reduce Physician Burnout with Telephone Triage Nurses

Physicians today are experiencing more demands on already busy schedules, and it’s taking a toll on their personal health and professional accuracy. According to recent studies, more than half of physicians are reporting burnout, which is defined as a loss of enthusiasm for work, feelings of cynicism, and a low sense of personal accomplishment. However, by establishing a telephone nurse triage service for patients some of this stress and exhaustion can be alleviated. Effects of Physician Burnout on Physician and Patient While job burnout may

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Saving healthcare dollars

Saving Healthcare Dollars with Nurse Triage – A Case Study

While many symptoms are serious and require an emergency care visit, many patients seek the advice of a triage nurse to keep them out of the Emergency Room. There are many times when the triage nurse is able to redirect the caller to a safer and less expensive treatment option, while also educating them on what symptoms to monitor for that would warrant a need to be seen in the Emergency Room. The following article presents a typical case study of a college student debating on

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Salesforce

Silverline and TriageLogic Partner to Integrate Nurse Triage Software with Salesforce Health Cloud

Silverline, a Salesforce Platinum Consulting Firm headquartered in New York City, in partnership with TriageLogic©, is proud to announce an integrated version of its nurse triage module for Salesforce. With MyTriageChecklist, the comprehensive triage module, patient and/or medical call centers with Salesforce can easily add nurse triage protocols into the core interaction with patients. Salesforce continues to gain momentum across the healthcare industry with Health Cloud, built on their market leading CRM platform. Health Cloud is a premier patient and member relationship platform that harnesses the

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