Outdoor headshots of Charu Raheja and Ravi Raheja.

TriageLogic’s CEO and CTO Join Florida Leadership Organizations

TriageLogic is excited to announce that its CEO, Dr. Charu Raheja, and its CTO, Dr. Ravi Raheja, have both been accepted into leadership programs for the state of Florida. Read on to learn more about each organization, its purpose, and what Charu and Ravi have planned based on these opportunities. Charu Raheja to Participate in Cornerstone The Cornerstone Class is part of Leadership Florida, an organization that aims to “continually discover and convene committed individuals, enhancing and recharging their leadership skills by introducing them to

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A triage nurse uses myTriageChecklist on her desktop computer to evaluate a patient caller's symptoms.

What Is The Best Nurse Triage Software That Includes Free Training for Nurses?

The number one priority for all telehealth and telephone triage nurses is to make sure that patient callers are directed to the appropriate levels of care in the proper windows of time. While this may initially seem difficult over the phone, triage nurse software ensures that nurses ask the right questions, document calls properly, and choose the right disposition for each caller. There is one option that nurses can use to make this process easier — namely, implementing TriageLogic’s nurse triage software, myTriageChecklist (MTC). It’s

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A triage nurse reviews secure patient data on her laptop as part of SOC 2 certification.

Press Release: TriageLogic Announces SOC 2 Type 2 Certification for Its Nurse Triage Software

SOC 2 certification represents the highest degree of excellence in data systems and operations control. Certification comes in two stages: an initial audit of a company’s data safeguards and a second audit that occurs at least six months or later to verify these safeguards are operating correctly. TriageLogic, a healthcare organization that specializes in nurse triage, nurse telehealth, and remote patient monitoring (RPM), is proud to be working on the completion of its SOC 2 certification.  The Purpose SOC 2 isn’t simply a nice-to-have feature

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Triage nurses provide coverage in a call center for high patient call volume.

5 Ways to Ensure Optimal Nurse Triage Coverage for Any Patient Call Volume

Does your team have difficulty maintaining the appropriate nurse triage coverage due to unpredictable patient call volume? This is especially true when calls come in waves, or right after doctors’ offices have closed. While many of the reasons for these calls may be non-urgent — a prescription refill request, for instance — nurses should never assume that they are until they have the opportunity to review all patient symptoms thoroughly. How can they do this and still handle all calls in the appropriate windows of

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Remote Nurse Triage

Care News – Summer 2022

Welcome to Care News! In this issue, we highlight TriageLogic’s latest secure texting tool; Charu Raheja’s recent status as an honoree for the Jacksonville Business Journal’s “Women of influence 2022”;  the continued benefits of remote patient monitoring (RPM) programs; self-care tips for healthcare professionals; and much more! TL Care Newsletter Letter From Our CEO: The Best New Technology for Improving Your Nurse Triage Performance Charu Raheja, Ph.D., TriageLogic CEO Rates of nurse burnout and turnover are both high, and the healthcare industry remains overstressed. In

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Headshot of TriageLogic's CEO, Charu Raheja.

Letter From Our CEO: The Best New Technology for Improving Your Nurse Triage Performance

In spite of overcoming what has arguably been the worst of the COVID-19 pandemic, the healthcare industry is still overstressed. Nurse availability is of particular concern, as many nurses are seeing delays in becoming licensed. Burnout and turnover also remain high in the healthcare industry. TriageLogic has developed technological tools that can ease these burdens and help improve nurse triage performance. In this edition, we outline some of our latest technology solutions that improve accuracy, allow for better communication, and streamline training.  Answering Service AI

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Headshot of Ravi Raheja

Letter From Our CTO: Telehealth Transformation Requires Patient Data Protection

In recent years, we’ve seen an increased demand for transformative care like remote patient monitoring (RPM) and telehealth nurse triage. Conversely, we’ve also seen an increase in data hijacking, ransomware, and other digital threats to our industry that have forced organizations to increase their investment in technology to protect patient data. As a service provider, we believe that it is our job to establish the proper infrastructure for patient data protection for the calls that we manage. Here are some of our latest measures to

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A hand holds a yellow ribbon against sunlight, in recognition and support of those living with mental illness.

Case Study: How Do Triage Nurses Help Suicidal Patients?

Depression and suicide have been on the rise, up 33% from 1999 to 2017. One way to prevent suicide is by implementing a strong telephone nurse triage. We’ve seen firsthand how it can benefit patient callers considering self-harm by establishing a rapport and getting them timely medical assistance. We’ve even had instances where our own nurses have been thanked by suicide callers for being there to talk with them. Consider the following case study. Caller Goes From Considering Self-Harm to Thanking Nurse One of our

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Two Answering Service Operators use headsets to talk with patients on a triage line.

How Can Answering Service Operators Help Your Triage Nurses Know if a Call Is Urgent? A New Tool for Answering Services

It’s every triage nurse’s responsibility to get a patient caller to the appropriate care in the appropriate window of time. Nurses taking patient phone calls usually work on a callback queue and are trained to prioritize calls based on the symptoms collected by the answering service. So how do nurses know if a call is urgent and needs to be answered immediately? It may be obvious if a parent complains about a baby under 3 months with fever, or an adult calls with chest pain. However, some

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Headshot of TriageLogic's CEO, Charu Raheja.

Charu Raheja Named One of JBJ’s “Women of Influence 2022”

TriageLogic is proud to announce that its CEO, Charu Raheja, has been named one of the Jacksonville Business Journal’s “Women of Influence 2022.” Below are excerpts from that article, her thoughts on why TriageLogic has been so successful when it comes to patient health, and the excitement she has for the technology and innovation yet to come. Evolving Nurse Triage Charu has been a big proponent for nurse triage for a long time – fourteen years, in fact. Her investment in TriageLogic has translated into

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A mother comforts her daughter who lies on a couch with her teddy bear. The mother is on the phone with her pediatrician regarding the child's fever.

Choosing the Correct Protocol in Nurse Triage: An In-Depth Discussion of Fever Protocol

As part of the nurse triage process, nurses need to select guided protocols to evaluate patient symptoms and make decisions on their care dispositions. Which protocol a triage nurse uses depends on the symptoms. However, one symptom often presents itself in conjunction with others: fever. When this happens, it may be tempting to select the fever protocol, but a triage nurse should only use it when a fever is the only symptom a patient experiences. Most of the time, a fever is not an immediate cause

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A young mother holds her toddler in her left arm while looking at a thermometer in her right hand.

How to Address Infant Health Risks Using Telephone Triage

It can be difficult to triage infant health risks over the phone due to the fact that these patients are unable to verbalize why they don’t feel well, or where they’re experiencing discomfort. Triage nurses must know how to obtain the necessary health information from the parents or guardians who call on their children’s behalf. They must also keep in mind that callers may be distressed, which is often the case for new parents. Consider the following example of a call involving an infant, as

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