Medical liability concept: A nurse sits at a table with a clipboard, gavel, and golden scales of justice.

Avoid Liability With Proper Documentation for Telehealth Nurse Triage

By the very nature of their profession, telephone triage nurses can’t physically see their patient callers. This begs the question, what kind of liability do they face when they provide dispositions for care? That’s why we were excited to sit down with D.D. Fritch, MSN, MHA, RN, a tenured clinical leader in this area of healthcare, who was happy to shed some light on the legal perspective and why it’s crucial for nurses to have the proper documentation. Question: Tell us a little about your

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Outdoor headshot of Amy Smith

TriageLogic Employee Spotlight: Amy Smith

Welcome to the TriageLogic Employee Spotlight. This week’s rock star is Amy Smith, a jill-of-all-trades who has been with the company from the beginning! These days, she’s primarily involved with sales and account management, but don’t be surprised if you run into her at HR, contracting, or bookkeeping. Because of everything she’s done for the company, we want to highlight what led her to a career in healthcare, and her experiences since coming aboard. Below are excerpts from that interview. Interviewer: When did you start working

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Cybersecurity concept: the word "HACK," spelled on keys from a computer keyboard, is superimposed over an electrocardiogram measurement.

Cybersecurity Best Practices for Healthcare, Telehealth, and Nurse Triage

Most medical organizations are not adequately prepared when it comes to their cybersecurity. According to a recent survey of 4,500 cybersecurity professionals, only 4 percent reported they were from healthcare. This reality is especially concerning now that malicious code like ransomware has become monetized as well as because of the dangerous conditions that hospitals face if they lose access to their patient data. While training and workforce growth are important factors for building a more robust IT infrastructure, here are the main areas that healthcare

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Physicians sit around a table with a digital display that reads "medical triage" projected in the center.

“Real-Time Updates” and “Triage Software Integration” Among Reasons to Use Software with Schmitt-Thompson Nurse Triage Protocols

Healthcare organizations benefit greatly when their nurse triage and telehealth services use a software with Schmitt-Thompson protocols. These have been shown to decrease unnecessary provider spend and substantially improve patient health outcomes. But what really makes these protocols the best method for dispositions on patient symptoms? Developed by Doctors As a pediatrician, Barton Schmitt, MD contributes to office-hours and after-hours protocols focused on child symptoms and severity. He wrote the first book on pediatric telephone triage back in 1980, and currently serves as Professor of

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Headshot of Barbianne Roe

TriageLogic Employee Spotlight: Barbianne Roe

Welcome to the TriageLogic Employee Spotlight. This week’s rock star is Barbianne Roe, a registered nurse since 2003. Barbianne joined our team a couple years back as a triage nurse, and now serves as our Customer Service Manager. We sat down with her recently to talk more about what drew her to a career in healthcare, and some of the experiences she’s had along the way. Check out excerpts from that interview below. Interviewer: How did you realize that you wanted to become a nurse? 

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TriageLogic’s Dr. Charu Raheja to Chair the Neurosurgery Outreach Foundation’s Benefit Challenge

TriageLogic is excited to announce that its CEO, Dr. Charu Raheja, will be chairing an upcoming benefit challenge and dinner party with The Neurosurgery Outreach Foundation (NOF) on November 13th! The event, titled A Portrait of a Pastry Chef as an Artist, will offer an exciting pastry competition as part of a fundraiser for several NOF programs: their educational surgical mission, educational award, medical equipment and patient support, and hydrocephalus centers. A panel of judges — including Chef Rebecca Reed, Chopped’s Dessert Champ of 2020

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Happy doctor talks to senior male patient at home.

Using Telehealth Nurses to Create a Concierge Practice

Concierge healthcare may sound like it’s referring to on-call doctors tending only to the super-rich, but the reality is thankfully not so narrow. These subscription-based services are often affordable to the average American, and even preferable to current insurance-driven models. But what you might be surprised to learn is that traditional doctors can use telehealth and telephone nurse triage to reduce patient costs even further and still provide concierge-level care. In fact, the continuity of care that telehealth nurses establish between patients and their physicians

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Triage nurse smiles while holding and using a phone headset.

How Triage Nurses Provide Positive Patient Experiences by Phone and Telehealth

While the methods for providing positive patient experiences may have changed over time, the reasons haven’t. In fact, NRC Health’s comments from a few years back still hold up today: by attracting and retaining patients, you prompt them to “become more engaged in their own care, and develop a stronger sense of loyalty to your organization.” Our current healthcare environment means these experiences are no longer only happening in person — they’re often beginning and continuing over the phone and online. So when it comes to

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Logo concept: The words "Inc." in black; the number "5000" in orange, yellow, blue, and navy blue respectively; a circular black band surrounding it that reads "America's Fastest-Growing Private Companies" in white font.

TriageLogic Proud to Be Recognized by Inc. 5000

TriageLogic is excited to announce its ranking on the Inc. 5000 Fastest-Growing Private Companies list this year! Considering how much of a trying time it’s been for business globally — and for healthcare in particular — this recognition is all the more gratifying. It truly would not have been possible without the continued efforts of our entire team. By the Numbers TriageLogic ranked: #340 in the state of Florida. #342 for healthcare in the US. #27 for the local Jacksonville area! Why We’re Growing TriageLogic

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Stethoscope lays on laptop keyboard.

Physical Safeguards Your Cybersecurity Needs to Protect Patient Data in Telehealth

The past year and a half has redefined the healthcare industry. Not only have hospitals and practices quickly adapted to an emergency pandemic and a heavy demand for telehealth, they’ve also seen an increase in cyberattacks. These have placed medical organizations on high alert to review their network security, as well as their patient data and the vendors who collect it. According to a recent article in Forbes, “The number of hacking incidents reported in healthcare climbed for the fifth straight year in 2020 …

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A mother holds her baby while talking with a triage nurse.

Nurse Triage Case Study: Giving Appropriate Callback Instructions

Any time that a triage nurse speaks to a patient caller about their symptoms, they need to include callback instructions. These are meant to guide the patient on what to do in case those symptoms worsen. It is imperative that the nurse provides enough information to the patient so that they can identify when that change has been significant enough to warrant a callback. Case Study: Infant’s Dry Cough To explain this process in more detail, let’s consider a case study involving a nine-week-old infant

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Mother carries their child who wears a white disposable face mask.

COVID or Flu? Telephone Nurse Triage Tips for Pediatric Patients

Because we’re back in flu season, doctor offices and our nurse triage lines have received an uptick in callers who are confused and worried about whether their children have contracted COVID or influenza. Their concerns are understandable, especially when there aren’t many differences in symptoms between COVID and flu, and both follow similar treatment. Masks and social distancing last year saw a historically low flu percentage, which is now likely to go back up due to eased restrictions. Here are tips that triage nurses should

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