Christmas hats adorn a hand weight and an orange, beside body measuring tape, candy canes, and a party horn.

How to Maintain Healthy Habits During the Holidays

While the holidays are often the time of year for joy and family gatherings, they’re also when healthy decisions tend to go on vacation. This can be the result of stress, travel plans, busy end-of-the-year work schedules, juggling kids, consuming more alcohol at parties, coping with seasonal affective disorder or depression, as well as a host of other potential factors. That’s why we’ve compiled a quick checklist of healthy habits during the holidays to keep in mind, and suggestions for how to maintain them. (Brief)

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Illustration of RSV viral envelopes and spike proteins.

Cold vs. Flu, or RSV? How Telehealth Nurses Can Use Triage Protocols to Address All Three

Since COVID-19 restrictions have been eased, this fall is already experiencing a surprising surge of respiratory syncytial virus (RSV) in conjunction with flu and the common cold. Telehealth nurses have experienced a roughly 20% increase in patient call volumes and winter hasn’t even started. While RSV symptoms are typically cold-like in appearance, the virus can be detrimental to infants, older adults, and those with medical conditions that put them at higher risk for serious, life-threatening complications. Symptoms for all three of these ailments can be

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A mother gives thermometer readings over the phone to an ASO while her daughter is resting in bed.

Clinical Review Shows How MedMessage Assist Substantially Improves Patient Caller Safety

Patient callers with medical symptoms require medical professionals who can respond within specific callback windows, based on the severity of those symptoms. While it depends on the practice, nonclinical personnel like Answering Service Operators (ASOs) are often the first points of contact for these calls. However, because ASOs aren’t certified medical professionals, it’s easier for them to overlook or underreport symptoms that are actually urgent, leaving patients with delayed care and poorer health outcomes. That’s where TriageLogic’s new software, MedMessage Assist, comes into play. It’s

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Two nurses at a clinic use nurse triage software to document a patient caller's symptoms.

What Should You Look for in Nurse Triage Software?

Telephone nurse triage is a valuable means for healthcare organizations and medical call centers to evaluate patient caller symptoms and direct them to the appropriate care. Making sure that your triage is as accurate and standardized as possible often depends on the software available to your nurses. That’s why we’ve developed a checklist of the main features we think are the most important to look for when you’re evaluating nurse triage software.  1. Nurse Triage Protocols The ideal nurse triage software will include Schmitt-Thompson protocols.

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A diverse team of smiling nurses and physicians stands outside a hospital.

From Basement Faxes to Remote Nurse Triage: The Story of TriageLogic

TriageLogic was initially conceived for two reasons: to overcome many of the technological challenges to telephone nurse triage, and to allow triage nurses greater flexibility and support in their roles. But we’re not simply a company that provides nurse staffing solutions. We’re a healthcare partner that provides technology-enabled services, licensed software, and expertise in all areas of telephone (and now telehealth) medicine. Here’s how we’ve evolved, and where we see ourselves moving forward. Our Beginnings TriageLogic was founded by our CEO, Dr. Charu Raheja, and

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A bubble chart shows the percentages of nurse triage protocols selected for patients based on their symptoms.

Case Study: How a Hospital System Standardized Care With Nurse Triage Software

As a hospital network grows, it can be difficult to standardize health care. This is especially true when it comes to nurse triage, where patient callers are evaluated on their symptoms and instructed on the types of care they should seek, either from their PCP, the ER, or at home. Standardizing nurse triage doesn’t simply come down to assessing who’s answering your patient phone calls — it’s also about the system they use to evaluate patient symptoms. This was the impetus for one health system

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Glittering lights fall behind the tagline, "12th Annual GrowFL Florida Companies to Watch Honoree."

TriageLogic Makes Honoree List for GrowFL’s 12th Annual Florida Companies to Watch

GrowFL Florida Companies to Watch is a statewide competition that identifies second-stage businesses that are expected to see significant growth over the next several years. TriageLogic is thrilled to announce that we’re among the top 50 selected in 2022! Read on to learn more about the competition, and some of the products and services that helped TriageLogic secure its spot. History of GrowFL Now in its twelfth annual run, the GrowFL competition was originally conceived by the Edward Lowe Foundation as a unique way to

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A physician in a hospital uses their smartphone to check patient data, represented by various health symbols hovering in the air.

Case Study: Health System Sees the Benefits of Nurse Triage On Call

As health systems grow, they may find it difficult to treat patient calls and requests equally across all providers in their network. This is where telephone nurse triage programs can be extremely beneficial, including the one we implemented for a large health system in the Midwest. Here’s why they chose our outsourced solution, Nurse Triage On Call. Our Health System Client Our client came to us roughly seven years ago because they saw the need for standardizing patient dispositions over the phone. They were intrigued

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A sick patient wearing a scarf sits on their couch, blowing their nose and holding a cup while on the phone with their medical provider.

How Accurate Are Medical Messages From Patients?

When patients call your practice, who is the first person they speak with: a front desk attendant, a nurse, or an Answering Service Operator (ASO)? We ask because these are often the individuals tasked with relaying the reason for the call to the medical provider. If these medical messages from patients are inaccurate or incomplete, they can lead to delayed health care and negative outcomes. To avoid this, TriageLogic has created the first artificial intelligence-based tool for message takers, known as MedMessage Assist. Read on

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Dr. Ravi Raheja receives the JaxUSA Innovation Award. on stage

TriageLogic in the News: JaxUSA Award and Jacksonville Daily Record Spotlight

TriageLogic is proud to announce that our contributions to the healthcare industry have been recognized in the local news as a recipient of the JaxUSA Innovation Award, in addition to a recent spotlight in the Jacksonville Daily Record. Here’s the scoop on both, as well as the latest news and updates from within our own organization. TriageLogic in the News: JaxUSA Award Nelson Bradshaw, managing director of banking strategies at Farther, highlighted our company’s ability to serve over 12,000 doctors nationwide through our network of

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TriageLogic's ebook, A Provider's Guide to Remote Patient Monitoring, includes a female physician checking patient vitals on a tablet.

Press Release: TriageLogic Publishes Ebook on How To Create a Successful RPM Program

While healthcare providers acknowledge the value of remote patient monitoring, many have found it difficult to establish a successful RPM program. TriageLogic recently published an RPM ebook that outlines the common reasons why providers may experience setbacks with implementation, along with the steps they can take to overcome them. These solutions have been shown to reduce medical expenses, offer income to providers in the form of reimbursements, and greatly improve patient health outcomes. What Is RPM? Remote patient monitoring (RPM) is part of a new

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Triage nurses coordinate with medical answering services from their partitioned desks in a medical call center.

Press Release: TriageLogic Offers New Artificial Intelligence Tool for Medical Messages

TriageLogic is proud to announce its new patent-pending, Artificial Intelligence-based (AI) tool for medical message takers. Known as MedMessage Assist, this freestanding module prompts Answering Service Operators (ASOs) with the appropriate questions to ask patient callers to verify whether they’re experiencing symptoms that warrant urgent medical evaluation. The following breaks down why this technology is so revolutionary, how it benefits medical answering services, nurses and doctors, and how healthcare organizations can leverage this service for their own patient care. Why MedMessage Assist Is So Important

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