The Role of Triage Nurses During Food Outbreaks

Recently foods such as Honey Smacks cereal, Goldfish Crackers, and eggs have been on the news as being recalled. The main culprit in these recalls was Salmonella. Updates on Honey Smacks alone have shown that at least 130 people across 36 states have contracted the illness, creating worry among consumers. Still, not all food recalls have the potential to cause health hazards. Our triage nurses have been evaluating and educating patients worried about symptoms following the consumption of one of those items. Doctors who want

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Reduce Physician Burnout with Telephone Triage Nurses

Patients today expect their physicians to be available outside of standard office hours, creating higher demands on already busy schedules for doctors.  Studies point to more than half of physicians reporting burnout, as defined as a loss of enthusiasm for work, feelings of cynicism, and a low sense of personal accomplishment. A solution for doctors and hospitals is to develop a team that can assist doctors while providing the continuity of care needed to maintain the high quality of care that doctors want for their patients.  One solution

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Keynote speaker at health advisors conference

Jacksonville, FL August 27, 2018. Continuwell announces CTO Ravi Raheja, MD to be a keynote speaker at the biannual Health Agents for America (HAFA) conference in Las Vegas August 30th  and 31st. Dr. Raheja will discuss client retention and solutions to improve the delivery of benefits and resources to clients. He will present a roadmap to help health advisors assess client needs and implement solutions that can serve those needs and add value to companies.   Attendees will learn about new resources that they can introduce

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Nurse Triage Case Study of a Cardiac Patient

Triage Nurses and Working Diagnoses Intro:  The main goal for triage nurses when they get a call from a patient is to evaluate their symptoms and determine the level of care needed to treat those symptoms. The more pertinent information the nurse can collect, the more likely she is to understand what is causing the patients symptoms and how to assist the patient in getting to the most appropriate level of care. This nurse triage case study focuses on a cardiac patient. When presented with

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Tips for Triage Nurses to Manage Difficult Callers

Often times, patients calling a triage nurse are worried, tired and overwhelmed. This can create a situation where callers are difficult to triage. This article presents tips for nurses to help callers remain calm and diffuse a difficult call. A key tip for triage nurses is to use compassion to effectively triage patients, and focus on each callers’ unique issues even when the patient is having difficulty cooperating with the nurse.  At TriageLogic, our nurses use a simple three-step model to help build that bridge

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custom-mobile-app-for-patients

Using a Custom Practice Mobile App to Engage and Improve Patient Health

Demands for enterprise mobility and flexibility are a new reality in today’s society. Physicians and hospitals need to evaluate how they can leverage technology to meet the needs of patient interaction. Here, we discuss how providing patients with a custom practice mobile app will improve engagement and improve patient health. Studies suggest that healthcare is more efficient and effective when patients are actively engaged in their care. Providers can encourage meaningful engagement with a customized mobile app for patients. Apps can be used to deliver

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Nurse Triage Risks

First Lesson on Triage Liability: Risk Reduction with Pediatric Triage

Introducing the first lesson in the latest course from TriageLogic’s Learning Center, Risks in Telephone Triage. Throughout this course, we will examine the various risks that providers need to consider when triage nurses evaluate patients over the phone. These risks include delay of care, not following protocols, practicing outside the scope of nursing, and improper documentation. In this first lesson on risk, we discuss how telephone triage nurses are able to minimize risks when triaging infants. In Lesson 1: Risks with Infants, we review two triage

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TriageLogic Group Awarded as One of Jacksonville’s Fastest Growing Companies Second Year in a Row

On July 12th, 2018 the TriageLogic Group was recognized at the Jacksonville Business Journal Fast 50 awards as one of the top 50 fastest growing companies on the First Coast. Each year, the Jacksonville Business Journal highlights companies in the community who are the successfully growing. This is the second year in a row that the TriageLogic Group has been awarded. The recipients of this award include a variety of industries.  The Jacksonville Business Journal identified the businesses who have seen their revenue increase the

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Data on Nurse Telephone Triage

Data on Nurse Telephone Triage Calls: Improve Patient Care and Save Unnecessary ER visits

By Dr. Charu G. Raheja, PhD Patients today expect to be able to reach a provider any time of the day and night, including weekends. Yet, as a provider, it is difficult to justify the hours and costs involved in being available to help patients evaluate their symptoms. Triage nurses offer a great solution to ensure patients receive consistent care even when doctors are not available. Triage nurses use standardized protocols, such as Schmitt-Thompson protocols, to ensure consistent and appropriate care, and doctor’s custom- orders

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Nurse to triage nurse

Transforming a Nurse into a Triage Nurse

By Marci Lawing, RN Nursing Director We have previously written about the basic qualities required to be a good telephone triage nurse (see article). Once those qualities exist, the nurse is then ready to move on to training to become a great telephone triage nurse.  What does it take to become an effective telephone triage nurse? Training, Training and More Training There are many, many hours of training that are put in before a nurse even gets to take a “live” patient call. Academic learning:

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Care News Summer – Fall 2018

Care News Summer Fall 2018 is Here! Care News is TriageLogic’s semi-annual publication highlighting articles on triage software, best practices in nurse triage, new trends in healthcare, and recent developments in telemedicine. It is time for our semi-annual TriageLogic newsletter, Care News. In this edition, we highlight the growth we have seen so far in 2018 in our triage software and services. We have added new products and brought on new clients across the country. This newsletter introduces Sara Brackin, TriageLogic’s Implementation Manager. Sara supervises

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Learning Center

TriageLogic’s Learning Center for Triage Nurses has a New Home

TriageLogic’s Learning Center has become a vital tool for many triage nurses. This free resource provides educational material for telephone nurses and features a variety of learning material including videos, articles, research, and links to external sources. The courses provide a thorough understanding of nurse triage, triage protocols, and patient care. These resources address the criteria and skills needed to be an effective telephone triage nurse. While successful triage nurses require practical nursing experience, they will also need to know how to listen effectively, handle difficult situations,

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