Care News

Care News – Winter/Spring 2019

The Winter 2019 Care News is Here! Care News is TriageLogic’s semi-annual publication highlighting articles on triage software, best practices in nurse triage, new trends in healthcare and recent developments in telemedicine. In this edition, we highlight the new clinical updates for the Schmitt-Thompson Protocols by author, Barton Schmitt MD. This article focuses on optimizing the performance of health care systems to meet the Quadruple

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Using Triage Nurses to Decrease ER Overcrowding

Medical Center in Oklahoma Provides and Innovative Triage Line to Manage Hospital overcrowding An Effective Approach to ER Phone Calls Emergency Room (ER) overcrowding is widespread in hospitals, creating delays and diversion from those who need care the most. According to a recent article “Compounding the problem is the alarming trend of a decreasing number of ERs and an increasing numbers of ER visits.[1]” All

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Don't Compromise on Security

Don’t Compromise on Security

Letter from the Medical Director – Dr. Ravi Raheja The average cost of a data breach in the United States has hit an all-time high of $7.35 million. Just this year, there have been more than 100 hacker attacks on healthcare organizations, according to the U.S. Department of Health and Human Services. Despite better awareness among healthcare organizations, data breach costs average $408 per record.

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The New Health Care: Value Based Care

CEO Perspective Value-based care is bending the healthcare cost curve, reducing unnecessary medical costs while improving care quality and patient engagement. Yet providers worry value-based reimbursement will negatively impact patient care. According to a recent survey by Change Healthcare, over 61% of doctors still fear value-based reimbursement will damage their practice. While physicians may feel uncertain about the impact value-based care will have on their

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Care News Summer – Fall 2018

Care News Summer Fall 2018 is Here! Care News is TriageLogic’s semi-annual publication highlighting articles on triage software, best practices in nurse triage, new trends in healthcare, and recent developments in telemedicine. It is time for our semi-annual TriageLogic newsletter, Care News. In this edition, we highlight the growth we have seen so far in 2018 in our triage software and services. We have added

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Learning Center

TriageLogic’s Learning Center for Triage Nurses has a New Home

TriageLogic’s Learning Center has become a vital tool for many triage nurses. This free resource provides educational material for telephone nurses and features a variety of learning material including videos, articles, research, and links to external sources. The courses provide a thorough understanding of nurse triage, triage protocols, and patient care. These resources address the criteria and skills needed to be an effective telephone triage nurse. While

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Clinical Triage Call Center Platforms

TriageLogic Transforms Existing Patient Management Systems and EHRs into Clinical Triage Call Center Platforms

Letter from the Medical Director Dr. Ravi Raheja Around the same time as electronic medical records (EMRs) were starting to get popular, triage systems had started to emerge.  These triage systems worked like simple EMRs to collect and store patient data from telephone triage encounters. The unique feature of these triage systems was that they had symptom-based protocols embedded to assist the nurse in making

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Care News Winter – Spring 2018

Care News Winter-Spring 2018 is Here! Care News is TriageLogic’s semi-annual publication highlighting articles on triage software, best practices in nurse triage, new trends in healthcare, and recent developments in telemedicine. In this issue, Drs. Charu and Ravi Raheja discuss how TriageLogic continues to innovate triage software and services to provide your patients with easy access to quality care. TriageLogic is always working to serve

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Care News Summer-Fall 2017

Care News Summer-Fall 2017 is Here! The 2017 Care News Summer-Fall edition is here! Care News is TriageLogic’s semi-annual publication highlighting articles on triage software, best practices in nurse triage, new trends in healthcare, and recent developments in telemedicine. In this issue, Drs. Charu and Ravi Raheja discuss new products and services as well as upgraded features of the TriageLogic software, including our latest product

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Employee Spotlight: Beth Demos, RN

 Employee Spotlight: Beth Demos, RN This employee spotlight we have decided to feature Beth Demos, RN. You may have recently read about her call with a patient who did not want to follow her instructions. However, because of her persistence and compassion, he eventually called 911 and received the immediate care that he needed.  After dabbling in art school, cosmetology, and pharmacology, Beth graduated from

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Dr. Charu Raheja Featured on Ignite Success with Snowden McFall of the Buzz Media Group

In a recent interview on Ignite Success with Snowden McFall of the Buzz Media Group, Dr. Charu Raheja, CEO of the TriageLogic Group and Continuwell discussed how telephone triage nurses and health ambassadors play a crucial role in evaluating symptoms and ensuring that patients receive the right level of care for their symptoms. She shared information about the benefits of having a triage nurse available

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The Benefits of Telephone Triage with Chronic Care Patients

Telephone triage services give modern practices a unique and powerful way to be compensated for managing patients with chronic care conditions. Currently, three in four Americans over the age of 65 have two or more chronic health conditions, such as hypertension, cancer, stroke, arthritis, and diabetes. By 2030, about one in five Americans will be older than 65. As they age and life expectancy increases,

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telephone-triage-nurses-deliver-value-based-care

The Role of Telephone Triage Nurses in Delivering Value-Based Care

As the healthcare industry continues to undergo transformative change and emphasize improved quality with a lower total cost of care, health systems are making the shift from volume to value. The notion of paying for performance is the industry’s most promising strategy for controlling costs and improving outcomes. There is growing evidence that value-based care leads to better health, better care, and reduced total cost.

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Using Telephone Triage to Prevent Suicide

Using Telephone Triage Services to Prevent Suicide

Telephone triage nurses play a critical role in suicide prevention. They serve as the first point of contact for callers in need of immediate assistance.  The more knowledgeable triage nurses are about treating patients with mental illnesses, the better they are prepared to intervene. According to the CDC, approximately 123 Americans die by suicide every day and the stigma associated with mental illnesses often prevents

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Benefits of Telephone Triage Nurse

The Benefits of a Nurse Triage Solution

Phones still remain an essential means of communication with medical practices. Physician practices have to continue to find efficient ways to incorporate it into the patient-doctor relationship and take advantage of all the other opportunities that a solution like TriageLogic offers. Physician practices that can efficiently and effectively take their patient’s calls and address their issues up front have an opportunity to create a positive

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Secure-Texting-TriageLogic

Secure Texting: Closing the Gap to Create Effective HIPAA Compliant Communication

Once a triage nurse has done an initial evaluation on a patient there are times when the protocol or circumstances require a physician to get involved. In these instances, it is critical for the nurse to get in touch with the provider on call for the practice to securely and effectively communicate the needs of the patient and requires relaying protected health information securely. Traditionally,

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The Crucial Role Triage Nurses Play In Educating Adults About Serious Medical Symptoms

The Crucial Role Triage Nurses Play In Educating Adults About Serious Medical Symptoms

When a medical emergency happens, not everyone calls 911. In a surprising study of patient surveys and disposition outcomes from telephone triage case, as many as one third of adult callers underestimated the seriousness of their symptoms. Even when adults have a sense that their symptom may be serious, there is a stigma of calling for an ambulance. Fortunately, having a triage nurse available increases

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Using Telephone Triage to Reduce Heart Attacks in Women

Heart disease is the number one cause of death for women, yet many patients do not realize that they may have heart attack symptoms. Women often delay seeking medical attention. Denial is a common first reaction. No one wants to think that the symptoms they are having could be a life-altering heart condition that frequently needs surgery. Telephone triage nurses must know the warning signs to help

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Entrepreneur-360-List-TriageLogic

TriageLogic Recognized for Innovation by Entrepreneur 360

Triagelogic was recently named as one of the 2018 Entrepreneurs of the Year by Entrepreneur Magazine. Each year, Entrepreneur recognizes organizations from across the country that have mastered the art and science of growing a business. Entrepreneur magazine conducted a nationwide search to find the most entrepreneurial companies in the country, rating and ranking them using a proprietary algorithm that factors in their ability to expertly balance impact, innovation,

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Using Telephone Triage to Detect Early Signs of the Measles and Prevent Future Exposure

There have been multiple outbreaks of measles across the United States. In 2019, nine states have reported cases of measles, according to information from the US Centers for Disease Control and Prevention and state health departments: Washington, Hawaii, Oregon, New York, Pennsylvania, Connecticut, Colorado, California, and Georgia.  When patients are made aware of a virus such as the measles, they usually become anxious and fearful.

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