Care News

Care News – Winter/Spring 2019

The Winter 2019 Care News is Here! Care News is TriageLogic’s semi-annual publication highlighting articles on triage software, best practices in nurse triage, new trends in healthcare and recent developments in telemedicine. In this edition, we highlight the new clinical updates for the Schmitt-Thompson Protocols by author, Barton Schmitt MD. This article focuses on optimizing the performance of health care systems to meet the Quadruple

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Using Triage Nurses to Decrease ER Overcrowding

Medical Center in Oklahoma Provides and Innovative Triage Line to Manage Hospital overcrowding An Effective Approach to ER Phone Calls Emergency Room (ER) overcrowding is widespread in hospitals, creating delays and diversion from those who need care the most. According to a recent article “Compounding the problem is the alarming trend of a decreasing number of ERs and an increasing numbers of ER visits.[1]” All

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RoseMoonSpotlight

Employee Spotlight – Rose Moon, RN, BSN

In this edition of Employee Spotlight, we are introducing Rose Moon, TriageLogic’s Clinical Education and Call Center IT Support Manager for over 5 years. She teaches triage nurses and other telephone triage professionals on how to triage patients over the phone and provide the highest quality of care. Rose Moon earned her Bachelor’s Degree in Nursing from Duquesne University in Pittsburgh Pennsylvania and joined Triage

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Clinical Update by Schmitt-Thompson for Telephone Triage Nurse Call Centers

Clinical Update by Schmitt-Thompson for Telephone Triage Nurse Call Centers

Important Metrics to Increase Safety and Satisfaction Barton Schmitt MD, one of the authors of the Schmitt-Thompson Protocols, has released a clinical update for the telephone triage nurses. This update is focused on the call center metrics for meeting The Quadruple Aim framework for optimizing the performance of health care systems. To review, the 4 aims are: Improve Health Quality and Safety Reduce Costs Improve

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Tips for Triage Nurses to Manage Difficult Callers

Often times, patients calling a triage nurse are worried, tired and overwhelmed. This can create a situation where callers are difficult to triage. This article presents tips for nurses to help callers remain calm and diffuse a difficult call. A key tip for triage nurses is to use compassion to effectively triage patients, and focus on each callers’ unique issues even when the patient is

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Don't Compromise on Security

Don’t Compromise on Security

Letter from the Medical Director – Dr. Ravi Raheja The average cost of a data breach in the United States has hit an all-time high of $7.35 million. Just this year, there have been more than 100 hacker attacks on healthcare organizations, according to the U.S. Department of Health and Human Services. Despite better awareness among healthcare organizations, data breach costs average $408 per record.

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The New Health Care: Value Based Care

CEO Perspective Value-based care is bending the healthcare cost curve, reducing unnecessary medical costs while improving care quality and patient engagement. Yet providers worry value-based reimbursement will negatively impact patient care. According to a recent survey by Change Healthcare, over 61% of doctors still fear value-based reimbursement will damage their practice. While physicians may feel uncertain about the impact value-based care will have on their

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Care News Summer – Fall 2018

Care News Summer Fall 2018 is Here! Care News is TriageLogic’s semi-annual publication highlighting articles on triage software, best practices in nurse triage, new trends in healthcare, and recent developments in telemedicine. It is time for our semi-annual TriageLogic newsletter, Care News. In this edition, we highlight the growth we have seen so far in 2018 in our triage software and services. We have added

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Learning Center

TriageLogic’s Learning Center for Triage Nurses has a New Home

TriageLogic’s Learning Center has become a vital tool for many triage nurses. This free resource provides educational material for telephone nurses and features a variety of learning material including videos, articles, research, and links to external sources. The courses provide a thorough understanding of nurse triage, triage protocols, and patient care. These resources address the criteria and skills needed to be an effective telephone triage nurse. While

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Clinical Triage Call Center Platforms

TriageLogic Transforms Existing Patient Management Systems and EHRs into Clinical Triage Call Center Platforms

Letter from the Medical Director Dr. Ravi Raheja Around the same time as electronic medical records (EMRs) were starting to get popular, triage systems had started to emerge.  These triage systems worked like simple EMRs to collect and store patient data from telephone triage encounters. The unique feature of these triage systems was that they had symptom-based protocols embedded to assist the nurse in making

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Care News Winter – Spring 2018

Care News Winter-Spring 2018 is Here! Care News is TriageLogic’s semi-annual publication highlighting articles on triage software, best practices in nurse triage, new trends in healthcare, and recent developments in telemedicine. In this issue, Drs. Charu and Ravi Raheja discuss how TriageLogic continues to innovate triage software and services to provide your patients with easy access to quality care. TriageLogic is always working to serve

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Care News Summer-Fall 2017

Care News Summer-Fall 2017 is Here! The 2017 Care News Summer-Fall edition is here! Care News is TriageLogic’s semi-annual publication highlighting articles on triage software, best practices in nurse triage, new trends in healthcare, and recent developments in telemedicine. In this issue, Drs. Charu and Ravi Raheja discuss new products and services as well as upgraded features of the TriageLogic software, including our latest product

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Employee Spotlight: Beth Demos, RN

 Employee Spotlight: Beth Demos, RN This employee spotlight we have decided to feature Beth Demos, RN. You may have recently read about her call with a patient who did not want to follow her instructions. However, because of her persistence and compassion, he eventually called 911 and received the immediate care that he needed.  After dabbling in art school, cosmetology, and pharmacology, Beth graduated from

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Letter from the Medical Director

 Letter from the Medical Director  TriageLogic was one of the first companies to provide computerized triage protocols for office nurses to handle their daytime patient phone calls. We are excited to announce that we are releasing a brand new version of MyTriageChecklist with exciting features. As our way of saying thank you, all existing customers will be able to upgrade to this robust platform at

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CEO Perspective

 CEO Perspective Welcome to our summer 2017 newsletter! So much has happened since the beginning of this year, and I am excited to share our progress with you. First, Continuwell is now available for your organizations to implement and ensure your employees stay healthy and your healthcare costs stay down. Did you know that over 85% of employees consider health and wellness offerings when choosing

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