MyTriageChecklist is the most intuitive and customizable medical nurse triage software on the market today. We maintain separate, licensed versions for doctors’ offices and medical call centers respectively, as well as our own internal version used in our Nurse Triage On Call service.

How It Works
MyTriageChecklist relies on Schmitt-Thompson protocols to standardize patient interactions, symptom evaluations, and dispositions for care. It’s HIPAA compliant and offers data integration with existing provider EMRs.

Main Features
Unlike other solutions, myTriageChecklist is HIPAA compliant, protected by robust cybersecurity, and leverages the most up-to-date Schmitt-Thompson protocols. It’s been shown to improve the accuracy and effectiveness of telephone and telehealth nurse triage, and it includes expert training from a registered nurse.

SOC 2 certification represents excellence in data management and protection, which is why TriageLogic has spent the last year putting the necessary infrastructure in place to qualify for it and demonstrate our commitment to data privacy. This includes how we document all patient interactions through myTriageChecklist, and how we share that information with the appropriate providers for each patient’s continuity of care.

The best medical nurse triage softwares rely on Schmitt-Thompson protocols, and offers customized paths to care, fast implementation, and flexible integration. TriageLogic is proud to say that our software contains each and every one of those features.

Learn how one hospital system was able to improve patient health outcomes by using myTriageChecklist to standardize care.

Hospitals that want to turn their nonclinical contact centers into nurse triage call centers can do so more efficiently by using our software’s medical call center version.

MyTriageChecklist helps nurses address all patient callers objectively, and ensures all interactions are fully documented for liability protection.

Nurse triage software reduces nurse errors, repeat calling, and unnecessary clinic visits, while also increasing compliance rates, patient satisfaction, and documentation accuracy.

Data Analysis
MyTriageChecklist can be used to measure how and when patients typically call, and about what symptoms. Using this data, healthcare providers are more informed, enabling them to schedule the appropriate number of triage nurses to meet anticipated call volumes.

Reviewing call durations and protocol usage also determines nurse performance and identifies opportunities for training.

MyTriageChecklist improves patient engagement by letting  nurses send handouts and allowing doctors to customize their orders.

Schmitt-Thompson Protocols
Developed by Drs. Barton Schmitt and David Thompson, these protocols are considered the gold standard for telephone nurse triage. They’re reviewed annually by a committee of medical professionals, and updated periodically based on provider requests and major medical events. Daytime and after-hours versions are available that cover pediatric, adult, and women’s health, and are used by over 90% of nurse call centers across the U.S. 

These protocols give triage nurses a decision-tree for evaluating all patient symptoms, and standardize how patients are directed to the appropriate medical professionals. They’re particularly beneficial for helping patients discern when they should and shouldn’t go to a local Emergency Department, offering both them and the ER considerable cost savings.

Customized Care
MyTriageChecklist allows providers the ability to customize their patient callers’ paths to care, while permitting triage nurses to act as extensions of their practices. This is done through a combination of our sophisticated protocol editor and the ability for doctors to upload customized orders into our software. Orders can include preferences for specific medications and referrals to specific urgent care centers or ERs, among others.

These features ensure that patients are seen by the appropriate care providers in the appropriate windows of time based on their symptoms.

Integration with Salesforce
Patient engagement should continue well beyond triage calls, which is why myTriageChecklist offers secure, HIPAA-compliant integration with marketing tools like Salesforce. This integration allows a convenient hand-off so that providers can stay in touch with their patients and encourage them to take active roles in their continued health care.


Protocols and Appointment Setting

Nurse triage call centers can schedule patient appointments for a practice and use protocols to determine whether those appointments are eligible for telehealth. They document all calls and dispositions along with patient telehealth eligibility and the rationale for it, then share that documentation with on-site nursing staff and providers. This reduces the stress on an in-house team to manage these appointments, and provides a seamless process for callers.

  • Ebooks and Statistics

    During the beginning of the COVID-19 pandemic, TriageLogic conducted a study using data from patient phone calls sent to our nurse triage call center.  This data from adult callers indicates that telephone nurse triage provides a safe and effective way to direct patients to the appropriate level of care, saves lives, and reduces the burden on healthcare systems.

    You can compare those trends against pre-COVID data that demonstrates how nurse triage saves lives.

    The following handbook covers more details of the process and software requirements for telehealth nurses.

    Remote Patient Monitoring

    Remote Patient Monitoring (RPM) is on track to be the future of healthcare. It’s the use of wearable devices that gather patient health data while they’re at home and share it directly with the patient’s providers. 

    Telehealth triage nurses can also evaluate this data to identify early warning signs of potential health complications and notify patients when they should seek care. Such an arrangement is especially valuable to physicians who need assistance managing their chronic care patients and the increasing annual costs for treatment. Consider the following:

    1. Six in 10 adults in the United States suffer from some form of a chronic condition, such as obesity, diabetes, or heart disease.
    2. Chronic diseases are responsible for 75% of the 3.5 trillion dollars spent on healthcare every year. 
    3. Overall, it’s estimated that widespread RPM adoption could save the U.S. as much as $6 billion annually.

Telephone Triage Learning Center

For nurses who’d like to learn more about the triage process, check out free training videos in our Learning Center!