Illustration of nurse triage call documentation being saved and integrated into an electronic health record (EHR).

When Patient Calls Overwhelm Your Workflow: Integrating Nurse Triage With EHR Systems

A teddy bear holding a stethoscope and a red heart symbolizes compassionate nurse-led triage and patient safety.

Why Nurse-Led Triage — Supported by Technology — Catches What Automation Alone Misses

A side-by-side image of a nurse recording symptoms during a patient call and a distressed patient calling for help, highlighting the risks of incomplete manual messages.

Say Goodbye to Manual Messages: How Automated Medical Message Intake Captures Patient Requests 24/7

A nurse uses triage software with a headset on to assess patient symptoms and document care in a medical office.

How Nurse Triage Software for Medical Practices Improves Patient Care — and Reduces Daily Stress

A tired physician sits at their desk and rests their head in their hands, illustrating challenges in medical call center workflow management.

Stop the Late-Night Provider Pages: Medical Call Center Workflow Management With 24/7 Nurse Triage

Split-screen headshots of Charu Raheja and Donna Orender during a recording for the REfresh podcast, framed by a blurred microphone and warm studio lights.

Resilience, Leadership, and Nurse Triage: Dr. Charu Raheja’s Story on REfresh

Nurse Triage Explains COVID-19 Vaccine Protocols

The COVID-19 vaccine is here, and a new virus with a new vaccine means new protocols for triage nurses. Triage nurses play an important role in times like these; many patients have questions about the vaccine and if what they are feeling after receiving it is normal. A couple of COVID-19 vaccines require two shots spread apart to be effective, though there are new vaccines which only requires one. In this article, we’ll tell you about the new triage COVID-19 vaccine Schmitt-Thompson vaccine protocols, and what kind of outcomes to expect.

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nurse triage covid

Patient Calls to Nurse Triage During COVID-19

The COVID-19 pandemic has increased telemedicine visits as patients and doctors try to stop the spread of infection. The CDC reports that telemedicine visits increased by more than 50% during the first months of the pandemic. Triage nurses can work closely with doctors to provide a safe and effective way to direct patients to the appropriate level of care and help save lives.

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