As a triage nurse working in a call center, you are bound to have a difficult caller at one point or another. To be effective,

By Marci Lawing, RN   In this blog series, we have explored some important issues to be aware of when triaging newborns and normal newborn

By Marci Lawing, RN   Normal Reflexes and Symptoms of Illness Newborns can be especially difficult to triage because there are 2 or more clients

In the United States, more than 5 children die everyday as a result of child abuse or neglect. Therefore, triage nurses have to be prepared

Calls from parents about coughing children are the second most common triage call. After ruling out the need for urgent care, it is important to

How Triage Nurses Are Making a Difference There are many times when the triage nurse is able to redirect the caller to a less expensive

Triaging the Mysteries of Abdominal Pain By Marci Lawing, RN Stomach pain is something almost everyone experiences from time to time. Abdominal pain is a