Hospitals, specialty clinics, and other healthcare organizations are expanding telemedicine to provide quality services and generate revenue. With this growth and success in telemedicine, there are many options available for every organization.
Patient triage via phone can be challenging – nurses have limited information and no visual clues to guide their decision making. Instead, they rely on years of education, hands-on-training, and instinct.
The TriageLogic Learning Center provides free educational material for telephone nurses and medical professionals. The courses provide a thorough understanding of nurse triage, triage protocols, and patient care.
Putting remote triage nurses in conjunction with telehealth doctor’s visits can provide a seamless remote experience for patients. Triage nurses can collect the pertinent information, educate the patient for the telehealth visit, and set up a telehealth visit on behalf of the doctor.
Doctors Schmitt and Thompson have created a standardized set of questions and dispositions based on patient symptoms to ensure that nurses give the same, high-quality standard of care every time a patient calls.
As the coronavirus pandemic progresses, nurse triage is playing a critical role in helping healthcare organizations, hospitals and practices manage their overwhelmed systems. As the weeks passed since the original national emergency announcement, our nurse triage center has observed some important trends on what callers are experiencing.
TriageLogic is offering the COVID-19 Protocols for free to doctor’s offices and hospitals to triage those who may have been exposed or who are concerned about the virus.
Telephone nurse triage is all about questions. To properly separate patients’ conditions into levels of severity, the right questions need to be asked in the right order.
As the Coronavirus virus continues to spread, more and more callers may be concerned with their symptoms. TriageLogic nurses and our call center software clients have received the protocols to efficiently triage those who may have been exposed or who are concerned about the virus.
When it comes to documenting triage calls, there’s always a fine balance between effective communications and liability risk.
