Letter From Our CTO: Telehealth Transformation Requires Patient Data Protection

In recent years, we’ve seen an increased demand for transformative care like remote patient monitoring (RPM) and telehealth nurse triage. Conversely, we’ve also seen an increase in data hijacking, ransomware,…

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How Can Answering Service Operators Help Your Triage Nurses Know if a Call Is Urgent? A New Tool for Answering Services

It’s every triage nurse’s responsibility to get a patient caller to the appropriate care in the appropriate window of time. Nurses taking patient phone calls usually work on a callback queue…

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Average Times for Patient Call-Backs From Nurse Triage: Emergent, Urgent, and Non-Urgent

Many telehealth nurse triage departments rely on patient call-backs to help address those with the most pressing medical needs. But how are these calls prioritized, and what call-back times are…

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Case Study: Hospital System Partners with TriageLogic for Customized Triage Software and Call Center Support

Since the beginning of the pandemic and the push for social distancing, telehealth triage and outsourced nurse call centers have become invaluable components for evaluating callers’ symptoms and guiding them…

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Letter From the CTO: The Latest Nurse Triage Tech Integrates Healthcare Data and Enhances Its Security

2021 was an exciting year to say the least, and I’m not referring to the pandemic. The healthcare industry problems that we learned from in 2020 led us to ramp…

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