Registered nurse staffing a medical answering service workstation at night, providing after-hours patient triage support

Your Medical Answering Service Is a Clinical Asset, Not a Phone Perk

Nurse at a clinical workstation using a hipaa compliant medical answering service to handle patient calls after hours

What a HIPAA-Compliant Medical Answering Service Must Do Beyond the BAA

Two nurses reviewing hospital messaging dashboards at a modern clinical workstation in a well-lit command center.

Hospital Messaging Has a Blind Spot: Symptom Escalation With No Clinical Owner

Rural clinic nurse staffing a 24 hour nurse line at dusk, warm lights visible through clinic windows

2027 Rural Healthcare: Why After-Hours Coverage Breaks First

Triage Logic on ACCESS Newswire press release: 'TriageLogic's MedMessage Automate Addresses the Top Digital Priority in BDO's 2026 Healthcare Survey'

In the News: BDO Survey Names Patient Self-Service the Top Digital Priority, and TriageLogic Has an Answer

Registered nurse using an automated patient call system at a clinical call center workstation during an after-hours triage shift

Patients and Clinicians Agree on Urgency Less Than Half the Time

Mental Health and Nurse Triage Calls During COVID-19

According to the Kaiser Family Foundation, 53% of American adults estimated that the COVID pandemic had a negative effect on their mental health. Looking at the data that we’ve collected during the pandemic from our nurse triage service, we begin to see a clear picture. In this article, we deep dive into the data that show us how COVID cases have impacted collective mental health.

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Remote Nurse Triage

Care News – Spring 2021 – Lessons From the Pandemic, Triaging Tips, and Covid Data E-Book

In this issue of Care News, you’ll hear from our CEO Dr. Charu Raheja about the lessons we’ve learned from COVID and how we plan to move forward. You will also hear from our Medical Director Dr. Ravi Raheja about the exciting new world of remote patient monitoring. Along with a few words from our new partnership with Analog Devices, you will be updated on important information in the remote nurse triage world!

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TriageLogic CEO Charu Raheja

From the CEO: The 2020 Pandemic and Lessons for Healthcare

Through 2020 and the COVID-19 pandemic, TriageLogic has been assessing data. This data included patient symptoms, attitudes, and outcomes both in general as well as specific to COVID-19. Our goal was to share what we observed with the healthcare industry. We observed how patient behavior was impacted by breaking news and the media, and how education changed caller behavior.

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nurse triage covid

Patient Calls to Nurse Triage During COVID-19

The COVID-19 pandemic has increased telemedicine visits as patients and doctors try to stop the spread of infection. The CDC reports that telemedicine visits increased by more than 50% during the first months of the pandemic. Triage nurses can work closely with doctors to provide a safe and effective way to direct patients to the appropriate level of care and help save lives.

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