An illustration of a patient completing a digital health intake form on a smartphone while resting on her couch at home.

What HIMSS 2026 Made Clear About Improving Patient Intake Workflows in Healthcare Call Centers

An illustration of a nurse handling a patient call while fragmented systems and EHR dashboards fail to communicate across healthcare platforms.

Fragmented Systems Put Patient Calls at Risk: What Hospital Leaders Should Expect From Nurse Triage Software

Illustration of nurse triage call documentation being saved and integrated into an electronic health record (EHR).

When Patient Calls Overwhelm Your Workflow: Integrating Nurse Triage With EHR Systems

A teddy bear holding a stethoscope and a red heart symbolizes compassionate nurse-led triage and patient safety.

Why Nurse-Led Triage — Supported by Technology — Catches What Automation Alone Misses

A side-by-side image of a nurse recording symptoms during a patient call and a distressed patient calling for help, highlighting the risks of incomplete manual messages.

Say Goodbye to Manual Messages: How Automated Medical Message Intake Captures Patient Requests 24/7

A nurse uses triage software with a headset on to assess patient symptoms and document care in a medical office.

How Nurse Triage Software for Medical Practices Improves Patient Care — and Reduces Daily Stress

nurse triage covid

Patient Calls to Nurse Triage During COVID-19

The COVID-19 pandemic has increased telemedicine visits as patients and doctors try to stop the spread of infection. The CDC reports that telemedicine visits increased by more than 50% during the first months of the pandemic. Triage nurses can work closely with doctors to provide a safe and effective way to direct patients to the appropriate level of care and help save lives.

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New Learning Center Course: Remote Patient Monitoring (RPM) – The Costs and Benefits of RPM and How to Implement a Successful Program

Triage Logic has a new triage nurse learning center course available on remote patient monitoring (RPM). The course explores the following: a. What is RPM; b. the benefits of an RPM system to both the patient and the provider; and c. how can doctor offices implement a program with minimum staff time by using both clinical and non-clinical contact centers.

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Data on Nurse Triage During COVID-19

As the COVID-19 pandemic continues to underscore the need for telephone medicine, medical call centers can play a crucial role in improving the patient experience and quality of care while containing costs.

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Getting to Know TriageLogic’s Medical Director – Dr. Ravi Raheja

Ravi saw that technology could be used to improve medical care and created several systems and platforms to help integrate and coordinate patient care. He has used his medical training and expertise in complex technology to create efficient systems that make quality care consistent and available to more people.

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